Richmond American Homes Reviews

Treated me and my family very well

I won’t recommend Richmond builder to anybody. You can call me for more Datails. Very, very upset and SAD !! My dream is a nightmare!!!

Through several years of search, I chose the Boulder Heights by Richmond since it was the best value house with great price, floor plan, back yard, premium upgrades, modern interiors, 9 ft ceiling both floors, gourmet kitchen and more upgrade - all included. The best part was the rate promotion and closing cost support, which was very helpful for our purchase. Thanks to Richmond team with kind support and fast communications!

For my home buying experience, I was assisted by Joey. He went above and beyond to meeting my expectations and questions. Joey was very helpful and knowledgeable about the properties. I am thankful I had Joey assist with my home buying process with Richmond American at Terramor.

Many new changes in the way homes are built. Your house construction is amazing. All corners are exact 90 degree. Very good attention to detail. House is very energy efficient. Happy we bought it.

Not good the who did the initial walkthrough, is not trustworthy, she told things after we closed on the house. When we asked questions about parts missing on the house she became angry and argumentative. Very bad customer service!

Very nice people and quick to respond on any questions we had. They were phenomenal to work with!

Candie was extremely helpful throughout the whole process. Aaron and Denny have been very responsive when it came to questions about work orders/help.

Chris was awesome he was extremely helpful and answered all our questions GREAT JOB! Julianna really helped us through the buying process as we had several unique issues come up. We would gladly recommend Richmond to our friends and family.

the framing, plumbing, eletrical, roofing was completed to the highest degree of professionalism. Inside trades were not up to the same standards. Warped walls inside, plumbing hardware elements that don't work, mismatch plumbing hardware, paint issues, grout inconsistencies on backsplash, etc were indicative of lower quality standards. Lastly, we paid $23K for a side turn garage as an optional add on. We were happy to do so. It was INCREDIBLY disappointing to learn upon possession of the house that a garage door opener was NOT included at that price. This is just another "finish" that was lacking in this build. ... More

First off, the house itself is very nice. The floor plan is awesome, the materials aren’t bad. It’s a very welcoming home. However, 1 month later. The screen door has popped off, the locks wouldn’t lock from the beginning, no body has came and fixed it. Our garage door opens our neighbors and our front door handle is coming lose. The home buying was incredibly frustrating. The loan process took way too long. Our loan officer Deacon kept us updated as much and as well as he could. From getting told “we’d close tomorrow” to it being delayed 4 weeks because of reasons I have never heard of. I WOULD buy another Richmond American home, however, I would NOT ever consider going through their company. ... More

I purchased a new Richmond home 30 years ago. The quality of the home then was was great. I can't say the same today. The appliances are unbelievably bad. Home builders are saving money by installing "contractor grade" items in the home. If they offered to let us upgrade to something better during the construction process, that would be fine, but they do not let you upgrade anything. When you walk through the model homes, the appliances and upgrades you see are what you would get months and months ago. When they cut costs, they didn't remodel the models so you can see what you'll actually get. ... More

Overall a very easy process getting in the door. After close though, we have reached out a couple times trying to get rollover items and inspection issues addressed with no response. To be fair we have only tried communicating directly and have not gone through warranty. The issues are also minor, primarily being paint touch ups.

Travis and Austin were amazing through the whole experience and I hope that everyone gets to have the same experience I had. They were able to answer any questions I had and continue to have even after closing. I will recommend Richmond Homes to anyone that is seeking a new home.

The process purchasing a new build home was easier than I thought it would be. Our sales rep, Solita was wonderful. She has a wealth of experience and made our home buying experience truly memorable. Solita was very responsive and addressed all of our questions and concerns. I love our new home. It is exactly what we wanted in our forever home. We remained in contact with the superintendent, Greg, throughout the construction. Greg took the time to answer our construction questions. Overall, the process was straight forward and low stress. I appreciate all the people we worked with throughout the process. ... More

Once you see your dream home you can’t say no! I found a home and neighborhood that I can enjoy now and retire in. My Richmond American Home was in a thoughtfully planned new community, was a tremendously beautifully designed home made of quality energy-efficient products and building material, and included an overall great end-to-end sales, purchase, loan, and warranty experience. Top notch experience with Sales team, Colleen and Sarah, and Warranty team, Chad. Richmond American Homes are building dream homes that Americans can be proud of. Thank you!

Something could have been done better.

Bought from out of state. Did not fully understand the promotional incentive conditions.

The initial process was a bit confusing, but as we moved forward, we understood the process and allowed it to run its course, and we are grateful and thankful that we did, because the home is everything my wife and I ever wanted in a home, and we are so overwhelmed with joy and happiness that it's crazy! The home is extremely beautiful, and we have no faults or complaints about anything pertaining to the builders or what they promise to deliver. They were always present, available, and knowledgeable whenever we had questions or concerns. Richmond American Homes, quality and designs are second to none; to say they are extremely beautiful is an understatement.  ... More

For me the finish work before moving in was not good. The attention to detail was poor as we had to have cabinets re worked patch work and painting still in progress and cleaning before move in was very poor. Still waiting for work on the fence and gate and paint repair on facia board. I know we have a year to get all these things corrected but who ever is responsible for making sure everything is in order should slow down and take more pride in the finished product as this represents Richmond Homes.

Working with Richmond staff was a great experience. Even after I purchased my home, Laura, Josh, Joy, David and Caryn have kept and open door to assisting me with whatever I need. I really love my home and the locations. And the view of the mountains still blows my mind.

So happy to finally have the house that we'll enjoy for many years

I would not deal directly with Richmond American Homes in the future

Sale was smooth and accommodating. Good value for the dollar. Appearance and design are attractive. Inspections were on time and through. Follow up was punctual. The only major ongoing issue was silt in the water supply that created appliance operation problems that could have perhaps been cleared up much earlier in the installation with careful, timely flushing of the water supply before installation of appliances. Yard and rear ditch drainage issues (erosion) are an ongoing problem. These have been attended to but not remediated.

During the punch walk , we found issues and later some of the things were fixed but not all, had to wait a month because the kitchen drawer was never attached and my mom fell back and hurt herself, another was the kitchen knob, all has been resolved except for the dead tree on the front yard, that should’ve been and still should be replaced by Richmond, but myself and kids love our new home.