Richmond American Homes Reviews

Horrible experience with these people! Paperwork was constantly being emailed to us for things that had already been done and when we called about it we were told someone else was reviewing it and send it again and again and again!! As for quality of work. Non of my windows are level which makes purchasing window coverings a nightmare. They promise that if there’s problems that you find after move in we should let them know at the 1 month post inspection. That was six weeks ago and when you ask about it no one seems to have an answer as to when it will be done. As far as I’m concerned they’re done with you after they get your money. The HOA is another matter. They want you to get approval to put up a deck however it’s almost impossible to find out who or how to contact this HOA. We JUST got a bill from them with contact information! They also tell you that if you purchase before the ground breaking you can pick what you want in the house. Well no you don’t. This is in no way a custom home. You get your choice of three options only in the things they let you. Also we wanted to purchase our own appliances because their 3 options aren’t quality. We were not allowed and had to go with what they offered. The list goes on and on. Our closing date was changed 4 times which ended up costing us several more thousand dollars because we had to extend the rental lease we were in. I would not purchase a home from these people again. We did not use a realtor because we were told by these people one wasn’t needed and they would handle everything. DO NOT do this on your own! ... More

The sales stuff does not communicate timely and make preparing for walk through and closing very difficult and not a pleasant experience.

We love the home but the purchase process was difficult and tiring. Since the closing and move in we have had little to no response to our request to make promised repairs and modifications. Very very frustrating and disappointing

Make sure all sales incentives are reflected correctly prior to closing. Sales team is non-responsive even if matters are included and followed up on in writing with the lender, Gallery, escrow and Sales representatives. This is my second Home with Richmond American and this item has ruined the experience.

I have never felt so undervalued as a customer. We sought out this home in March of last year before construction had even started and attempted to make the whole process as easy as possible. We were flexible with all date changes and issues that came up, and throughout the entire time, we never felt like we were a priority. It was extremely disheartening as a military family who had to move across the country for our dream home to face many hurdles and issues in this home-buying process, along with the extreme rudeness and lack of help by the closing director (Amy) who seemed like we were nothing but a problem and inconvenience. It was disappointing to feel so undervalued during this whole home-buying experience. With closing dates getting pushed by months, no assistance or consideration was given to me or my family to help deal with these changes. We were forced to shell THOUSANDS of dollars and live in a hotel for almost a month, while Richmond Homes refused to help or offer any concessions simply because " we are not inclined to offer concessions due to closing date changes." Our family suffered while Richmond Homes made their money off of us. The only redeeming quality of this experience was our construction project manager, Nick. He was at least attentive and was able to assist with any issues or problems that came up. It was quite a lackluster experience overall. ... More

Flodd Zone Where to even begin...I found out about flood insurance by the finance team that called me to keep me on pace for closing on the home. I was shocked and frustrated that we were a few weeks into the procedure and just finding out about flood zone and insurance required. I vented my frustration over the phone and they asked me. "Have you spoken to your sales associate? They should be able to tell you all of this." When I asked Jay he had no information on it. He just would tell me to sign the emails as they come through. I had to call several other people who work in Richmond to get the answers I needed. Solar I kept getting emails from solar company asking about my experience and satisfaction with their product and company but didn't even own the house yet. When I emailed them Oct 14th asking when I could talk to someone about making sure it was purchased and not leased I was informed that they were "in between establish credit and lease processes" and someone would contact me "later". I asked Holly Frost who was handling our mortgage loan to make sure she had us down for a purchase. I also asked her about the solar itself and she also asked, "Have you spoken to your sales associate?" Again i tried to talk to Jay about it but not helpful. Now on December 3rd I get an email from the solar team stating they have me down for a lease not a purchase. Home Insurance As soon as we started the paperwork for purchase of the home i went and contacted an insurance agent and submitted details on the home to get insurance as soon as possible. Two weeks later I start receiving emails from someone that claims to work with Richmond to help me with insurance. I responded that I didn't need help as I had already done the legwork and was good on insurance now. They responded, " I advise you reach out to your sales associate, because you are taking incentives for closing from Richmond you are required to use me for insurance." Everyone working in richmond that I communicated with made it seem as though Jay would have the answers but Jay did not disclose any of these things to me and my mental and physical health both began to deteriorate while I was still driving to San diego for my job. I have been through chemotherapy for cancer in 2022 for 6 months and that was easier to do than this process at richmond. ... More

Warranty after sales is complete is nonexistent . Closed on November 11 and still can not use the hot water in my bathroom or shave in my private space I am paying so much for. My worst house buying experience ever. !

I purchase this home with Richmond because of the reputation and quality of the homes, I love my home. Will I buy again from Richmond American? NO! Manger Kim it is the most rude, condescending, disrespectful person I ever came across. Mortgage processor Paul, same condescending attitudes , did not disclosed loan fees and wasn’t responding to email or request to return calls. To busy for me. Closing process, walkthrough delay,Tom need it to have things done before closing and had 2 weeks to ge it done,, nothing was done.I’m still waiting) move in a month ago. Took 11 month to build and it was one of the last homes on subdivision, NO communication! I only had a good experience with one person was Casey, always willing to help, the problem is every body else don’t respond to him either. Very unfortunate that people ruin the home buying experience, like the homes but i will not recommend to my family and friends. ... More

Throughout the building process we were treated as disposable buyers. Our concerns, questions, requests, all fell by the wayside. The project took longer than expected and it was costly for me and my family. At no point, including now, has Richmond reached out in attempt to make things right. We found the right lot in a great spot so we stuck it out. I do not recommend choosing Richmond if you're hoping to be wowed with customer service and support. At move in- Our home was not move in ready clean, the AC wasn't hooked up fully, showers weren't fully caulked, drywall repairs weren't completed, insulation buttoning wasn't completed in the basement, a white pvc pipe is still protruding from a drain in my entry way that was supposed to get fixed, counter top decorative mounding fell off right after move in, they painted the washer hookups making it a task to get a seal, wrong towel rack was installed in a bathroom and it was never fixed.. again we got a great lot in an awesome spot. We do think the house is pretty and was built with quality materials. The issue was the customer service, the follow ups, the delays, being ignored etc. ... More

Richmond loan officer was very difficult to work with. Had to wait long periods of time to get responses. Total home purchasing took 3.5 months. Would have liked a definite answer. Was asked to get a separate appraisal then it wasn't accepted. Finally Richmond decided to share their appraisal after 3 months of back and forth on purchasing the home.

Was a horrible Experience.

My overall experience with Richmond American Homes was awful. The process with their preferred lender was a headache with repeating step after step of the same thing and resending the same documents once already sent. I have had issues trying to make my first payment because they do not tell you where to go to pay it and I have finally figured it out on my own but then my monthly payment is incorrect from what is on my paperwork. My house closed 7 weeks ago and I have yet to get a bathroom door which has been promised multiple times. When we closed on the house, the house was not finished but they assured us it would be with in a week or two. They finished other items that needed to be done but that took 3 weeks before it even started. The builder is nice but seems too busy. The onsite sales rep Michael was great. Nothing negative about him. Overall the experience was a nightmare and they are quick to take your money but not complete what was promised. Excuses is all I have heard and after the amount of time I have waited they do not matter anymore. The home is beautiful but would be nice to have it completed. ... More

A lot of issue I wish I can explain it

the office staff sucks useless but the in field people made up for with great service / I think he name is Denny

This was a terrible home buying experience. Terrible communication from Dan. Did walk through and most items were not completed at closing. Back yard landscape is extremely poor workmanship. No attention to detail in house. Dark cabinets and they install a white vent cover. No drawers in second bedroom. No place to put a towel bar. In master bathroom. The list goes on. . Hid the fact that we had a 12’ deep easement at the rear yard so back yard is much smaller than expected.

Need to be transparent and honest with new buyers

This was perhaps the worst home buying experience I’ve ever had, and now that I’m in the home getting warranty/crafting items taken care of has been a nightmare. There simply is no communication with Richmond American Homes.

I would not recommend Richmond to anyone. This was the worst home buying experience of my life. I have purchased 11 homes (6 of them new) in 4 different states. Richmond was by far the worst company to deal with. The sales associate was so short handed and over-worked that he could not get back to us regarding issues. They also changed the agreed upon price after I signed all of the paperwork. Then they tried to change it one more time and they relented when I threatened to back out of the purchase. At closing, it happened one more time. They gave all of the final closing numbers to the title company for a cash purchase. I WIRED the funds, only to be called back. The title company was informed byRichmond that they had made a mistake and that I needed to send an additional amount to close the deal. This was the most stressful deal that I have ever been involved in. ... More

MY EXPERIENCE WAS TERRIBLE FROM THE BEGINNING TO THE END THEY TREATED ME IN THE WORST WAY IT WAS MY WORST NIGHTMARE I HAD NEVER BEEN THROUGH SOMETHING LIKE THIS MY CHILDREN ARE READY TO BUY A HOUSE AND I WOULD NOT RECOMMEND THEM TO BUY WITH RICHMOND AMERICA HOMES STACY TREATED ME VERY BADLY I DON'T KNOW HOW SHE CAN WORK WITH PEOPLE SHE IS A RACIST.

I would not buy from RIchmond. We just recently purchased and unfortunately bought the home before the home was complete. The materials are very cheap and there was no way to change anything before it was put it. We are very disappointed with the purchase and would not buy from Richmond again. The only thing good so far is the yard and the responsiveness to issues.

The process was difficult and stressful the lenders are like robots who don't care then call for double or triple documents and the automated system never stops worst experience I've had dealing with a company

Worst company I have ever dealt with. Regret ever buying a home from them.

There is so much to say but I am not going to waste my time typing it up as I know nothing will be done.

My experience with Richmond American Homes has been very poor. When I first visited the sales office I was treated nicely and given a tour of some models. I was offered a special offering of 4.99% with 10k of closing costs and 2% of base, when I returned within 24 hours to decide on moving forward the offer was no longer valid (I wish I would've backed out then) They changed the offering to 5.5% with only 5k in closing covered. I accepted and we chose a lot, unfortunately there was a mess up on the construction and the lot we wanted didn't have the upgraded kitchen even though we had already been told it did. so another change we had to choose a new lot, which we did and verified it did in fact have the upgraded kitchen. As construction progess continued I hired a home inpector to assess the home pre-drywall. The inspector found many issue including roof issues, electrical, framing and many others (too many to list). Without repairing anything the builder slapped the drywall up and continued. There wasn't even an electrical outlet installed in my garage for the water softner. Due to my extensive knowledge in the construction industry I was able to continually pursue the builder in getting the more major items repaired. Unfortunately the process took months, the customer service was horrific and the builder had a very high employee turn over rate so I was passed around from one sales person to the next, the construction super was fired, one particular sales person (Mike) was passive aggressive and rude and would often be short with me. I had to have my realtor be involved to help me because the builder was treating me so poorly and not fixing anything. The closing was delayed causing us to have to move in July which is the hottest months in Az and may issues still remain on the home. The builder doesn't follow their own stages of construction properly and the contractors are not true craftsman by any means. I didn't even have weather stripping installed on my front door when we moved in. The whole street I live on has now had to be torn up because of an obvious builder screw up and they have exposed trenches at least 6 ft deep all the way down our residential street at every sewer connection, definitely an OSHA violation and a danger to the current residents. We were supposed to have our 30 day inspection last week on Friday 8/9/24 but of course the superintendent cancelled last minute and still hasn't followed up. I have cracked tiles, broken windows, missing screens, and lights that don't work. I would NEVER recommend buying a Richmond American Home as this is the third new home I've owned and it has been by far the worst home buying experience. ... More

Sales process good. However, the title company HORRIBLE. the house has a leak, they forced me to close with an uncompleted list of items that they have not fixed yet. It’s been a month and no one has contacted me.