Richmond American Homes Reviews

Waterford ranch is a beautiful subdivision to buy a home and I found my home ..Scott was so wonderful and pleasant to work with and helped us to get the house and he did and we are so lucky and grateful to be ready to move in Our slate lot 83

Buying the home in Roseville was great,from the beginning Brandon was Amazingly informative, and made the Buying experience easy and pleasant. The loan team was great too, Chris was awesome to work with also made the loan streamline and was always in contact with me and answered all my questions. Mitch was of great help too... thanks to all of you for your awesome work. Will definitely recommend-Abel

Brandon was harder to get ahold of than the president of the United States. I felt that when myself or my wife would reach out, it was an inconvenience to him. Really made the process difficult and not enjoyable especially it being our first home. Shirley is an absolute angel. Very helpful and easy to talk to!

I wouldn’t recommend buying a house with Richmond American. This has been the worst experience ever to buy a house. There was absolutely no verbal communication from finance at all. Every time I called no one answered the phone. They would barely communicate through email. I feel that they did not walk us through the process and nothing was explained. When I threatened to pull out of deal the communication was worse. Nothing was thoroughly explained from the beginning to the end. I had to come out of more money at day of closing because it wasn’t explained to me. The title company explained more to me than anyone in Richmond American. Allot of walk thru items are still not corrected and the quality of the build is very cheap compared to what was paid for the house. I would not recommend anyone buying from Richmond American. ... More

Not all the items addressed at the final walkthrough were fixed. Not all the items purchased were delivered at the day of closing. Not feedback from construction regarding roll over items. Customer Service is too busy to prompt respond to requests.

It is a pleasure working with the sales representative and the construction superintendent! They are very knowledgeable, helpful and responsive! We love our beautiful home for sure!

Beautiful homes and neighborhood as the title suggests. We bought our first home in NV and coming from the east coast. Little issues here and there but took the home care team 3-6 weeks to resolve the issues. Shower rod for 1 of our bathrooms was forgotten and didn’t get to use it for almost 1 month until I called Corporate Center. Otherwise we’ve been happy with our purchase.

I liked the the way they designed the layout. I liked the construction too

Everyone from Holly, salesperson the finance people, Insurance people and warranty people were all very professional and very eager to get the whole move done as seamless as possible! Very happy!!

Very bad and warranty long process And quality of materials very low

I wish the builder would pay more attention to the details and quality of work. I had unfinished doors and cabinets. The bathroom countertop was scratched quite badly. The rain gutter was missing, I had to point it out and then and it took 4 weeks to get them to install it. After four weeks, I'm still waiting for repairs to be made, such as replacing a damaged door weather strip.

Overall not a very good experience, I would try my luck with a different builder, they definitely could’ve done better.

One of the biggest reason of me and lots of my friends and clients bought homes in Lathrop because of your sales person ESTHER AGGAZARIAN. One of the best sales person I have ever seen with any builder. She is so responsive and trustworthy, and always very prompt to reply to any of the questions we had. But on the other hand responsiveness to respond to warranty requests within 30 days of purchase is completely ignored by our service rep Paul Hooper. He was very good until the close of escrow but he took 360degree turn with his behavior and very BAD to communicate with. I can say he is one of the worst service rep I have ever seen. I would appreciate if you can look into my service request (which is more than 10) and take some action on it because I don't think Paul Hooper will do anything. ... More

I love the beautiful house that was built. The workers made sure to build the house with great care. However, there are portions of the house that are different than what was discussed with me by the sales representative. In fact, there are quite a few surprises that have come up that were not communicated to me by the sales department. Three weeks before closing I was blindsided by what I was told was a "decision the builder made". I've tried calling to get clarity several times but I was told the Sales Manager and the original sales representative, Rena, would return my calls so they can answer my questions. To this day I have not heard from either of them and that was over 2 months ago. Even if they couldn't change the situation, I would've expected, at the very least, that they would be professional enough to return my calls. They made a very exciting life-changing situation into a sad disappointing one. It's a beautiful house but I can't help but think Richmond American Homes sales representatives will say anything to get the sale. They purposely omitted key items of the house and community requirements to get the sale but then they hide when the buyer is seeking clarity (bait and switch). If you are buying a house stay away from Richmond American Homes because they do not uphold honest business practices for individuals looking to commit to a large purchase such as a home. ... More

Richmond did not stand behind their price incentive commitment, and their preferred lender was the worst I’ve ever worked with, however, the project manager/superintendent of the home build IS EXCEPTIONAL, and I would trust buying with this company again because he is where the rubber meets the road.

Recently bought in the Lathrop area and everyone on the RA team was great! My sales rep, Esther, was extremely helpful and responsive which put my mind at ease since I bought from out of the area. Always kept me updated through the building process. You won’t be disappointed!

We have numerous issues in this home all related to workmanship. I called the representative for home warranty and left a voicemail mail and no one responded.

Kendall meet us and worked with us for over a year!

Very happy with our entire experience.

Location is nice to new comer. All the things you want in a brand new house, the designer already put in it. The size of house fits into the lot size perfectly. Buy a brand new house is lots better than the old ones. Don't worry every thing is covered under the warranty. Interior colors are well chosen. After closing service is looked after very very good by the Richmond American homes workers as Jon, Angel and Raul. They are proud of their job so as me happy to deal with them. Eager to see your guys in August.

I’m keeping this review short and sweet. DO NOT buy from Richmond American. They don’t build quality homes for the price, we’re extremely rude during the walk through process, and have been slow to fix the almost 20 plus issues with our home. Again to keep it short and sweet, DO NOT, but Richmond American homes.

I was happy with the communication with the sales office and getting all of my questions addressed. I believe that we got the best deal in our area with this home. Our home was already configured when we purchased and we are happy with the selection of materials and options in the home.

Sales team had zero knowledge of the process. Including the supervisor. Also, my lawn looks like a 9-year-old installed it.

Sales person is very nice and accomodating

First, for future buyers, read reviews on the builder to know what you’re facing. Next and most important is to have an inspection. There was mold in both the attic and crawlspace and now I cannot get signed documents that remediation was done. I plan to have another inspection done at 10 months. Take several people with you who have great attention to detail capabilities before you buy! The workmanship is substandard! I will have to have the eaves sprayed for mold and the whole house repainted in the next 2-3 years. There is some exposed wood visible on the exterior. At a month now, several doors will not close and the back sliding glass door cannot lock! I have a list of 20+ items that need attention. Had I seen the poor workmanship, I may not have bought this house. The financial process was a very rushed, daily nightmare with so many daily emails, some contradictory that I didn’t sleep for several days wondering what’s next. The onsite representative and Title experience were great. My best advice: Be aware before you sign! ... More