Richmond American Homes Reviews

We moved in the new house about 45 days ago and I still have blue tapes everywhere and things that have not been fixed or done from the final walkthrough. Everyday I am discovering new things and the response takes a while to get things fixed here.

Cheap appliances and fixtures. Front door knob fell of in first couple days. Bathroom faucets have broken. Floor squeaks. Sliding door and window stick. Dishwasher is cheap with poor functionality...

It was worth the purchase

Excellent service, friendly people and very very responsive.

30 days have come and gone and they have yet to fix the huge crack along the ceiling. They came for the small touch ups and said they’d return for the major one. But nothing

The home could have used another day of cleaning before taking possession. Finding more areas where walls and doorways are not square. Overall, satisfied with value.

I had a realtor, which made it easy to narrow my search down before I even started. We met with the office and the sales people were great. Andrew and my realtor helped me get my family in before the New year!

Working with the sales staff was one of the most pleasurable and knowledgeable experiences I've had. I would definitely work with my team again!

The entire process was stressful, especially with the loan process and narrowing down options to the house we settled on. Overall I am satisfied with the price of the home and quality of the home as well.

I will recommend to my relatives and friends to buy their dream home with Richmond America!

Suri, James, and the entire team from Richmond American could not been more transparent, responsive, and helpful through our entire experience. We are overjoyed at the quality of the home, the neighborhood, and the kind neighbors.

Had a few issues which were addressed quickly. James is great to work with

The nightmare we’re going though with our New Build is terrible. Completely unacceptable. We expected way more from Richmond. Never again.

My husband and I had the most amazing home buying experience. This is our first home and honestly we were not looking and didn't think this was achievable. From the first moment we met at the Richmond community within the Aurora Highlands every person we met was so helpful, patient and made us feel special and important at each step. We closed after a short 15 days and were blown away with all the information provided in such a short time. After we received the keys the Richmond team didn't just ghost us they were there to help with questions we had or if something happened in the home after we moved in. Richmond Homes Team members are exceptional ... More

After living in the home for a few weeks I’m finding more and more items that are just poorly done. Painting lines. Caulking. Carpet. Workmanship that’s not bad but certainly not very well done either.

Salesperson and Superintendent are great. Their process was not enjoyable whatsoever. I almost pulled out of the deal due to their financial/underwriting department. Really check your home on the walkthrough. Walls are paper thin. You can hear the other people in the next room and the washer/dryer are EXTREMELY loud. You can not wash without it sounding like one’s in the room with you even when door is closed.

Sales staff were easy to work with and quick to respond to questions. Post close, warranty department have been good to work with, however issues identified slow to get responded to.

Pointed out several issues within a week of being in the home. Many they didn’t want to do as we already closed on it and should have pointed out before closing. We had a two week rushed cloth close before new year. The damaged glass panels weren’t noticeable till it was dark out and someone is supposed to “look at” as a courtesy. The cracked tub did get fixed with some push back and the doorbell did get fixed. There is many issues with the slabs and dirt compaction which we were told was normal, I have had new builds before without this. I would never buy Richmond American again and look forward to selling this one! ... More

No pride in the quality of finish work for the home and promises that things would be fixed but were made worse or didn’t fix at all. Currently have my entire kitchen in my new home torn apart by a disaster relief company due to screws in a water line when the siding was put on the home. It’s been leaking for months prior to me owning the home and now I also have mold. Poor communication for the repairs of the kitchen and unwillingness to fix their poor finish work in the house because it fits their tolerance for new construction. During the tear out of the damaged cabinets due to the water line we have found food garbage and tons of construction material like cut up boards, wads of tape, old caulk tubes, busted up sheet rock. All of this was left behind and then the counter top was put on so it would never be seen. With all the issues I wonder if the rest of the house will hold up considering I’ve only been in the home for 30 days. ... More

Chris was our realtor and Geo was the construction manager. I had an excellent experience with both of these gentleman.

First time home owner. I have heard good things about Richmond home from my family members that owned home that was build from Richmond for 20 years so I decided to give Richmond a try by start looking at their build which I finally found one and fall in love with the home and love the floor plan. We decided to go ahead with the deal and got the good APR from Richmond. The constructors help up with the walk through process and make it easy on repair minor issue.

Rosemary was amazing and helpful throughout the entire home buying experience. Rosemary kept me in the loop at all times and met all issues that arose head on.

So this is not a custom home. I bought one already built so didn't even get to pick finishes. I think its a nice 'hood so far and this house is a great value in this market. Was very easy working with Theresa in sales, very knowledgeable and nice to deal with. Seems to be decently built. As with any spec home, attention to minor details could be better but overall there were no big issues to fix before closing, mostly just drywall and paint touch-ups. Since moving in I've had a couple mechanical issues (manufacturer issues mostly) and Krystal has been quick to get the repairs scheduled and done. In this day and age good service and value for money are hard to come by. But I found them bith here. ... More

Professional and Impeccable. Keep up the good work.

Average to low workmanship and quality home. Warranty response is substandard