- New homes
- Richmond American Homes
- Reviews
Richmond American Homes Reviews
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Homeowners Have to Say About Richmond American Homes.
Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1761 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Not impressed
- Theodore S H.
- Verified HomeBuyer
- May 04, 2024
- Queen Creek, AZ
There was a delay in getting into our home. Two weeks to finish up. They should have taken another two weeks. At final walk through - punch list items would be taken care of asap. We waited over 4 weeks for even the first things to be addressed. We love the area and we think structurally the house is built well but the quality of the finishing (paint, doors, grout, etc.) has been really disappointing. The initial 4 weeks of hardly any communication was frustrating.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
They haven't followed through on anything
- Peter G.
- Verified HomeBuyer
- May 03, 2024
- Colorado Springs, CO
Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Quality, Workmanship, and Customer Service
- Maria L Dimapindan M.
- Verified HomeBuyer
- May 02, 2024
- Las Vegas, NV
The quality and workmanship was terrible when I closed so to get it fixed, we had to contact customer service, Jennifer, for every issue that needed fixing especially the one’s that weren’t fixed by the final walkthrough. Every time I call customer service, up until now, she does not respond for weeks and only responds when she’s forced to. She’ll say I’m not talking to her properly. Well guess what? When you don’t respond to customers who wants to get their house fixed because the builder didn’t do a good job to begin with…Customers will eventually get mad because you all don’t care about ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Not a good experience
- Michael B.
- Verified HomeBuyer
- May 01, 2024
- Nampa, ID
Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.
Richmond American Homes responded:
Hi Michael, thank you for reaching out. I conveyed your concerns to our local team and they are working on getting in contact with you. They are in the best position to assist you moving forward. Thank you for giving us a chance to help!
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
You're held to the contract, not them.
- Anonymous
- Verified HomeBuyer
- April 23, 2024
- Murfreesboro, TN
The overall process was good, using their finance company was ok, but got a great rate. The Site Supe is not up to the task of making sure all punch list items are completed before closing, or even addressed in a timely manner after closing. There is a lack of ownership of the issues that remain open but all parties with Richmond American Homes. The house is nice, it is just all the little things that should have been taken care of; paint on the carpet, ships in the walls, pink "paint fix here" marks were missed, miss matched fixtures. All easy to fix, just were not done.
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Apparently, you can't find good help nowadays.
- Anonymous
- Verified HomeBuyer
- January 13, 2024
- Fernandina Beach, FL
We've had to gradually accept the sad truth that, in this day and age, you can't find anyone who will deliver an acceptable product. The housing industry is no exception. Over many months, we observed the building of our new house, in addition to multiple homes in our neighborhood and others. What we saw was subpar work, done hurriedly by workers who either A) don't know what they're doing or B) simply don't care. They obviously put quantity over quality, and the proof shows in the final result. I have neither the time nor the inclination to explain here in detail Richmond's failings ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If you’d like to give us more information about your experience and how we can improve in the future, please email me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Experience with Richmond
- Emmanuel Villafranco G.
- Verified HomeBuyer
- January 09, 2024
- Jarrell, TX
I’ve experienced the home buying process 5 other times before working with Richmond. This is by far the worst experience I’ve had from beginning to end and even after buying the house. The Lender could not give me firm or confident answers to my questions. I go the run around many times from the sales person and the construction person in charge while the home was being built in regards to things the home came with and what, how and when it was going to be finished out with. The underwriter and the lender were not on the same page even after I provided the same documentation to them multiple ...
Richmond American Homes responded:
Hello, Emmanuel. We’d be glad to help you with any work items that need to be scheduled. If you haven’t already submitted a request at RichmondAmerican.com/Warranty, that would be the best place to start. Feel free to email me at jeff.jenkins@mdch.com if you’re having trouble connecting with your Home Care team.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Rush job from the start. Poor quality finishing. nonresponsive. poor customer service.
- Anonymous
- Verified HomeBuyer
- January 04, 2024
- Jurupa Valley, CA
progress on the house was pushed back 2 times and then when it came to the end of the month they pushed us in due to rate locks even though the house was not finished to our liking. We went to 3 separate walk throughs and items on our punch list were not taken care of and a month into living here have still not been taken care of or even discussed when the work would be done. They contract out all the finishing work and this was not up to par by far! Base boards have paint run and over spray all over them. nail holes are still exposed and not covered up. corners of the baseboards are not ...
Richmond American Homes responded:
Hi there, I'm sorry that this has been a frustrating experience. If there is an issue in your home I can help you resolve, I'll be glad to help. Please email jeff.jenkins@mdch.com for assistance.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Not A Happy Customer
- Andrew Aurelio Jr. M.
- Verified HomeBuyer
- December 27, 2023
- Lancaster, CA
I'll start by saying this was the worst 1st time home buying experience for me and my wife. I feel completely misled from the get go when looking at the model home. I was told my home would look exactly like the model, when come to find out this was completely untrue. There were upgrades in the model home that cost additional and weren't mentioned to us until after we left a deposit. When we found out we weren't getting certain features we tried to back out and get our deposit back, the sales lady gladly mentioned if you back out, we keep your 11,000 deposit. Now would you feel trapped, who ...
Richmond American Homes responded:
Hi Andrew, I'm sorry to hear that. I can pass along your feedback to our Management Team.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
The house have a lot to fix.
- Benz Sun N.
- Verified HomeBuyer
- December 19, 2023
- Wildomar, CA
The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.
Richmond American Homes responded:
Hi Benz, I'm sorry to hear that. It is my understanding the members of our team were able to contact you recently and work on addressing your concerns. They are in the best position to assist you with your situation.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Sad
- Anelise B R.
- Verified HomeBuyer
- September 04, 2025
- Apopka, FL
Because it's my first home, I really expected to have a good experience. But it's been terrible. My house came full of defects. And I have to beg for the warranty to be fixed. There were things I asked someone else to do myself because I gave up.
Richmond American Homes responded:
Hi, Anelise. I'm sorry to hear you are disappointed with your home. Please feel free to email me at jeff.jenkins@mdch.com if you are in need of assistance with your home.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Horrible I don’t recommend buying from Richmond homes
- Ethan Eric E.
- Verified HomeBuyer
- June 18, 2025
- Commerce City, CO
There has been a lot of issues since buying and it seems as alll the nice people during the buying process have now disappeared or just send over a warranty link when I ask them to fix something but conveniently enough it seems like almost nothing is covered under warranty
Richmond American Homes responded:
Hi Ethan. I'm sorry that you are frustrated with your home. Please email me at jeff.jenkins@mdch.com if you are in need of assistance.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Proceed with Caution
- Macguire Charles C.
- Verified HomeBuyer
- June 11, 2025
- Grantsville, UT
Buying a home with Richmond American was an extremely interesting experience. Initially they drew me in with a promotional 3.99 interest rate which is as good of an interest rate anyone can get in the current climate. Unfortunately, that is about the only upside to buying a house with them. Everyone associated with Richmond American knew little about how the house was set up and worked. The HVAC was zoned incorrectly from how they sold us the house, the sprinkler system misses multiple spots in the front yard, and the upgraded features were installed incorrectly. The actual process of buying ...
Richmond American Homes responded:
Hi, Macguire. If you are in need of assistance, please email me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Grace
- Grace A.
- Verified HomeBuyer
- April 09, 2025
- Sacramento, CA
We bought a model house that was built in year 2020 and seeing a couple of physical problems and signs of usage, instead of being a brand new home.
Richmond American Homes responded:
Hi, Grace. If there are any outstanding issues you need assistance with, please email me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Lack of customer service
- Anonymous
- Verified HomeBuyer
- January 24, 2025
- Saint Augustine, FL
Buying process was okay, build quality is sub-par. Lack of drainage between houses is keeping in between both side our my house swampy, i havent used my sprinkler system since we moved in in December. Tiles in master bathroom cracking, looks like a 3 year old painted the house, these are just some of the extra issues i have found since our mive in walkthrough. Cant get a response for our 30 day warranty check in to address these issues as well.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Low quality homes,
- Anonymous
- Verified HomeBuyer
- December 15, 2024
- Stockton, CA
Richmond American have extremely very low craftsmanship, so if i ever had the chance to bit another home, I would not bother looking at them.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Workmanship Issues everywhere
- Joseph Daniel J.
- Verified HomeBuyer
- December 05, 2024
- La Quinta, CA
Very disappointed with the construction of our home. Absolutely no quality control during the construction process.
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Our buying experience with Richmond American Homes
- Thomas Lee N.
- Verified HomeBuyer
- December 05, 2024
- Colorado Springs, CO
We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lackadaisical, rushed , inflexible and niggardly
- Steven Manuel Del C.
- Verified HomeBuyer
- October 30, 2024
- Laveen, AZ
Cheap doors, throughout. Materials are marginal in the bathrooms. Design is nice , but is overshadowed By Poor paint quality.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 1
My New home
- Vannak S.
- Verified HomeBuyer
- September 20, 2024
- San Marcos, TX
We were so excited, when it comes to the size of the home and location. Salesman Mr. Garrett Luther just awesome to work with. Other than that, build quality can be improved. Covered plumbing underneath the sink should have been caulked to cover them properly. Trim under the island just an eye soring--should not have left the way it was from the start. Run off paint, exhaust tubes for water heater all dirty. Broken gate, water flooding water meter from next door, sprinkler heads left exposed. I wish I could give a higher rating. I hope Richmond can make an improvement from my honest review.
Richmond American Homes responded:
Hello, Vannak. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Spec Homes thrown together
- Anonymous
- Verified HomeBuyer
- September 16, 2024
- Peyton, CO
Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Look for other builders
- Berent A.
- Verified HomeBuyer
- September 01, 2024
- Spotsylvania, VA
I would be willing to give perfect score and advise all to work with Richmond Homes if only my overall experience was better. For the price paid, I would expect better after closing customer service, better home/site engineering with less errors and a company that is willing to make customer happy with little effort. Unfortunately, as a buyer, at this stage, I can not recommend this builder due to after closing findings/issues they are unwilling to help. Sales people are helpful and good but it doesn't help much. I really hope they get better in the future, USA needs good and trustworthy home ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Substandard product at a premium price.
- Paul D.
- Verified HomeBuyer
- August 02, 2024
- Stafford, VA
The construction superintendent does not have any control over the subcontractors resulting in shoddy work and a frustrating purchase process. Finishes and materials are less than mediocre. Responsiveness from the builder is below standard.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Lending Scam to get earnest money
- Anonymous
- Verified HomeBuyer
- July 27, 2024
- Lafayette, CO
They get you to sign the purchase agreement and put down earnest money under the impression you will get all these benefits, once purchase agreement is signed their lender has impossible standards. They will likely reject you despite being approved by dozens of other lenders. Further the lender requested that I pull my application which would cause a forfeit of earnest money. Do not trust. Do all negotiations up front. They have zero effort in resolving issues.
Richmond American Homes responded:
I’m sorry to hear you had a disappointing experience with your lender. I will reach out to the mortgage company and pass along your feedback.
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
loan process was terrible
- George A.
- Verified HomeBuyer
- July 18, 2024
- Las Vegas, NV
The builder used cheap materials in building this home, workmanship is really bad. i expected more for the amount that i paid for this house.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Narrow Reviews by Area
- Albuquerque, NM (30)
- Austin, TX (20)
- Baltimore, MD - Coming soon!
- Bellingham, WA - Coming soon!
- Boise, ID (50)
- Boulder-Longmont, CO (21)
- Bremerton, WA (23)
- Colorado Springs, CO (47)
- Daytona Beach, FL (11)
- Denver, CO (187)
- Fort Collins-Loveland, CO (19)
- Greeley, CO (12)
- Hagerstown, MD - Coming soon!
- Harrisburg, PA - Coming soon!
- Huntsville, AL - Coming soon!
- Jacksonville-St. Augustine, FL (137)
- Lakeland-Winter Haven, FL (65)
- Las Vegas, NV (163)
- Logan, UT - Coming soon!
- Los Angeles, CA - Coming soon!
- Nashville, TN (42)
- Oakland-Alameda, CA - Coming soon!
- Olympia, WA - Coming soon!
- Orlando, FL (50)
- Phoenix-Mesa, AZ (267)
- Portland-Vancouver, OR (26)
- Provo-Orem, UT (29)
- Pueblo, CO (11)
- Richmond-Petersburg, VA (10)
- Riverside-San Bernardino, CA (117)
- Sacramento, CA (80)
- Salt Lake City-Ogden, UT (43)
- San Diego, CA - Coming soon!
- Santa Rosa, CA - Coming soon!
- Seattle-Bellevue, WA (10)
- St. George, UT - Coming soon!
- Stockton-Lodi, CA (59)
- Tacoma, WA (19)
- Tampa-St. Petersburg, FL - Coming soon!
- Tucson, AZ (57)
- Vallejo-Napa, CA (15)
- Washington, MD (72)
- Wilmington-Newark, MD - Coming soon!
- York, PA - Coming soon!
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.