Richmond American Homes Reviews

While I would like to commend our sales representative, Claudia, for her professionalism and assistance throughout the home-buying process, I encountered several issues with the quality of my Richmond American Home (RAH). Just for starters, the floors are not level. The flooring throughout the home is uneven, creating both aesthetic and functional problems. Also, the tile for both bathrooms were substituted, but the grout used was the color for the original tile...this should have been thought out by the builder and designer who substituted the tile, but it was not. Now I have lovely tile that is offset with ugly grout. Another issue, is the countertops for the bathrooms were misaligned over the sinks, which is both visually unappealing and reminds us everyday of the lazy "craftsmanship" RAH touts. These issues do not reflect the high standards I expected from a reputable builder like RAH. As a homeowner, I relied on their commitment to quality and craftsmanship to ensure my investment provided me long-term satisfaction, and I feel like I was duped. Recommend if you buy from RAH, you do your homework and look at other builders and their "craftsmanship". RAH needs better quality control of their contractors. Contractors should be customer focused and company awarded so they feel some sort of pride in their work and not just "get'er done and get out" leaving the homeowner to just deal with it. ... More

We purchased a home and did the final walkthrough etc and all was taken care from the list our inspector provided. Their was one issue that wasnt…water dispenser from fridge. We were told part had arrived and scheduled the technician to repair. Technician arrived no part was given to us and tech knew nothing about it. The technicians made several trips and still hasnt been fixed as of 11/25….moved in 10/11. My wife or I have had to take time away from work and be at the house each time. Appears to be no sense of urgency or desire to get this resolved. Lesson learned….always have issuues resolved before closing. ... More

When buying a home remotely from Richmond American Homes, I expected a certain level of support and care, especially as a buyer. Unfortunately, the experience has left much to be desired. I closed on my home without being present for the final walk-through or the first two weeks of ownership, trusting that all was in good condition. Shortly after moving in, I discovered that three trees had fallen on the property while I was absent. I asked the builder to stand them back up, which they did, but the trees quickly died. When I reached out to report this, hoping Richmond American Homes might assist with replacement, I was informed that they were not responsible for landscaping after closing. While technically accurate according to policy, it’s disappointing that Richmond American Homes wouldn’t make an exception or even offer guidance for a remote buyer. Having to replace trees that were never healthy from the start is frustrating and doesn’t seem fair, especially given the lack of options for someone who couldn’t oversee every step in person. A bit of flexibility and customer support could have made a significant difference. ... More

Take people request in consideration instead of ignoring right after you got funded.

After moving into the home I realized that all the appliances are very poor quality. My dishwasher was not working.. I had to call several times to get it fixed. not sure how it passed inspection. It is now fixed. The master bathroom doors are backwards. I have to get wet with cold water to turn the water on. Not a good experience. I expressed concern about this and I was told that it is correct. How is this possible? Who has to get wet with cold water every time you take a bath. Not happy about this… Landscaping issues on the back of the house it floods really bad. House gutters not installed correctly causing the back yard to flood. When I expressed concern with the flooding, I was told to contact my home insurance company if water gets in the house. I just moved to this home 30 days ago. I would think the landscaping issues would be fixed by the builder… I request my home light fixtures to be changed to black as it is in most homes in this neighborhood and I was told No. Not great experience so far beautiful neighborhood but home quality not the best it could be. ... More

We agreed to purchase this home while still under construction when a major leak under the slab was discovered. At that point along with other issues like the grading of the property where water collects around the foundation I no longer wanted to continue with the purchase because of potential problems in the future. In the agreement once they have your money they are not obligated to give it back to you even if the problem is on their end because they are supposed to fix it but the repairs done to my house were band-aid repairs that they won’t accept for themselves. Most of the blue tape repairs to be done was never complete and the tape was just removed but we had pictures before and after. I would recommend new buyers to do some type of inspection before agreeing to any contracts. I will end my rant here by saying I will not be buying another home with Richmond American in the future. ... More

THE BAD. Our house was filthy after closing. Workers used our bathrooms, broking promises by builder in regard to our driveway. Paint spots on carpet in every room. The tile floor had paint specks and excess grout and some type of adhesive spots. Bathroom counter top had silicone smudges all over them. THE GOOD, The neighborhood and residents are great. The house house has a good layout. The sales team and superintendent seem to care

To who it may concern. We were never offered coach lighting now we see homes with them, we ask for some outlets to moves up for easier TV viewing (Pre Dry-wall) and could not get a response on the additional moving of the outlets. We would've paid for the modification if we needed too. Lots of builder grade materials and now the homes are lower in price with more upgrades. Just not a very professional experience at all for the wife and I!!

Home not ready on time Inspection not allowed prior to close Incentives not clear punchlist items still not closed

We just purchased an Idaho Richmond American spec home. Although it was a spec home, we entered into a purchase contract just as the build began. The Richmond sales team was very friendly and reachable in those early days. We signed their contract and completed their down payment early. After that though, everything changed. Now the salesperson and project manager seemed to avoid us. Their prior promises really didn't seem to matter anymore. For example, one promise they made was that the build could be prioritized and the completion date advanced if we needed it. We needed it. Now though, the local Richmond team did the opposite. They seemed to de-prioritize our build. Often nobody worked on the house for days on end. The sales team became nearly unreachable. Once I was told 'if I have two dates to schedule anything, I always pick the later date!' No wonder progress slowed to a crawl. We came to feel the local team's goal was to encourage us to walk away, forfeiting our substantial down payment, and allow them to sell the house again to their next customer. On the day the property closed and we finally took possession (three weeks late), there were a few issues they promised to fix. Nearly a month later and with NO attempt from Richmond to address these concerns, the story repeats itself. They seem to be all about transactions and completely uninterested in relationships. Although the house itself seems fine, if you are considering a build with Richmond American, I would proceed with caution. Many of their verbal promises seem to be voided by their exceptionally long contract. That's my opinion. ... More

I have had nothing but issues since I decided to purchase a home. First was the purchase process where documents just given to you with nobody reaching out to make sure you understand them. If it wasn't for my agent I would have been lost in this process. Fast forward to the house itself. Worker did sub par work. During my walk through there were several things that needed to be fixed, door left open at end of business so anyone could walk in my home and beer in my refrigerator from the workers. Even after the walk through I had multiple issues with damaged ceiling, poor paint job in some places, clogged toilet from workers putting debris down the toilet, messy/dirty windows, hard to remove residue on all countertops, among other things. After filing claims they did respond and come out to fix most of the things but to buy a new home and right out the gate have to do all these things is ridiculous. Tina at the front office was awesome and helped the best she could but other than that, not so much of great experience to have bought a brand-new home. Disappointment ... More

Tengo más de un mes mudado acá y todavía tengo detalles por reparar algunos los he tenido que hacer yo como por ejemplo la pintura, pero hay detalles en los gabinetes del baño en los marcos de las puertas en las baldosas del baño, detalles que no debería tener una casa nueva

Love the overall layout and most of the workmanship, and the lot/view is what ultimately carried the day. On the other hand, the negatives are numerous. Appliances are a HUGE disappointment for the price of this home. Most are complete crap; dishwasher is a joke. Now that we are painting the entire house (making "contractor white" go away), we are finding all kinds of workmanship issues with the drywall joints, texturing, and initial painting. 3-car garage must be designed for Prius's; can't possibly park normal-sized vehicles next to each other inside and comfortably open a door. And our buying/closing experience was less than ideal; there were errors in the closing documents, and post-closing expenses are still an issue with the Title company selected by RA. ... More

Don’t go without a Realator and don’t believe the salesman John he will say anything just to make a sale and the he will lie and say he never said it. He had us fly from Hawaii for the frame walk and the project superintendent was not ready to do the frame walk because the home wasn’t ready for it. Remember your not to hold them up in anyway but it will never be there fault if they are not ready when they inform you that they will be. As for the quality of the home I would have expected it to have been much better. The drywall in the home is already cracked in one of the door frames by the garage entry, the paint has different shades in the living room , lights in bathrooms and chandeliers, along with light switches are obviously not level. The drywall on the ceiling for pendant lights in kitchen have areas around them that need to be repaired there is also a dirty hand print near one of the pendant lights on the ceiling. There is paint spatter on the flooring throughout the home. It appears that they put little to no effort in cleaning the home prior to us moving in. Also they are still building this community and the don’t seam to pick up there rubbish and it blows into everyone’s yard and you have to pick up their debris on a daily basis. It seems as though they only want pump out the homes as fast as they can with no attention to detail or pride in there workmanship. The workers leave nails and debris in the street. Even the stucco siding has a lot of cracks in it and the home has only been built for approximately 6 weeks. Come on Richmond American I know you can do better if you try and care about your customers or do you only care about sales, these homes are not cheap ours was just over 840,000 $$$. On the positive note we do love the floor plan. ... More

The floor plans and lots are nice. The sales agents seldom gave updates, and was very hands off and everything was “out of their control”. There were frequent delays, communicated last minute, with vague reasons give. The day before closing, we were told it was delayed, yet again. The day before closing! Several rollover items from the final walk are still incomplete. Several new work orders after move in are still incomplete, going on over a month.

We are completely pleased with the workmanship of our new home. However, we were not satisfied with our Richmond American agent. This individual was not forthcoming with the process and changing information. We would get information from our lender before we would the Richmond agent.

Our experience with Richmond American Homes was one of chaos and confusion. The sales team lack the ability to communicate. Three times the closing dates were moved, but the sales team would not inform us until the before and in once instance we were not informed until the day we were supposed to close and get our keys. We have been in our homes for a month and the punch list items have not been completed from our pre-move-in checklist. Richmond American staff does not inform us with someone is coming over to make repairs; people show up at random time. Overall we had a terrible experience with added stress because no one at Richmond American is able to communicate. ... More

I recently purchased a home from Richmond American Homes (RAH), and while the overall experience had some positive aspects, there were significant issues that need to be addressed. **Quality of Construction**: While the materials used are good, I was disappointed with the craftsmanship. There were noticeable flaws in the finishing touches, indicating a lack of attention to detail. Additionally, throughout the construction process, the workers left the property extremely dirty and even buried trash in the yard, which was unprofessional and frustrating to deal with. **Design and Layout**: The design and layout of my home are one of the few aspects I'm satisfied with. RAH offers a range of floor plans, and the one I chose suits my needs perfectly. The open-concept living area is spacious and well-designed. **Customer Service**: Unfortunately, my experience with customer service at RAH was consistently disappointing. There was a pattern of overpromising and underdelivering across sales, financing, and interactions with the project manager. While initially attentive, the project manager's follow-through was lacking, leaving many issues unresolved and causing unnecessary stress. **Timeline**: The agreed-upon timeline for completion was not met. When we took possession of the home, it was not finished as promised. Moreover, the house was still dirty, and the cleaning was not thorough, which was disappointing and inconvenient. **Value for Money**: Considering the issues faced with construction quality, cleanliness, and customer service, I feel the value for money was not fully realized. While the initial cost was competitive, the overall experience has diminished the perceived value of my investment. **Conclusion**: In conclusion, while Richmond American Homes offers appealing designs and layouts, my experience with construction quality, cleanliness, and customer service fell short of expectations. I would advise potential buyers to proceed with caution and ensure clear communication and accountability throughout the homebuying process. Trevor ... More

Buying experience was interesting to say the least. Very intrusive with the Mortgage process… However, what was more shocking was the builder and the Superintendent’s attention to detail and lack of follow up on my needs. I was not made to feel like I was number 1 so why would I make you feel like you are number 1? Poor service and lack of communication. This is who you have representing your homes? Wow. All concerns could have been easily remedied with proper follow up and proper communication. Never received a 30 day walk. Still trying to reach them…

We were rushed to close and did first walk through. Numerous issues pointed out and marked. A week later for follow up walk through nearly nothing was fixed. They rushed that day to fix a couple things and said they would get the rest taken care of. Stupid me I trusted them. Now every little thing needs to be scheduled where you waste your time in 4 hour blocks. I've reached out via the website, phone calls and texts with no response! I was looking at Lennar and DR Horton homes also and wish I would of went that route. I'll never buy a Richmond home again and will never recommend them. I tell all my friends and coworkers to stay clear of Richmond. ... More

It was not a pleasant experience as the home we wanted was told it was sold while in actuality it was not. The home we purchased has issues that are not being resolved. Poor quality of paint resulting in painting with superior paint prior to moving in. Garages are all too small to accommodate larger pickups. And the real clincher was looking in the attic above garage are ceiling joists with incorrect bevel cuts still used offering little ceiling support. Obviously inspectors don’t do their job.

This is my 4th new construction, all with different builders and the quality of the workmanship has been the worst so far. After a month none of the “within 30 day” repairs have been completed. Several rusty nails have been found in the front and back yards. The yard has many low spots in excess of 6”. The sod along the back fence was dead, promised to be fixed and never was. I replaced it myself. Floor boards were replaced once and require continue work due to the replacement damaging adjacent boards. Several area of trim work still need to be fixed. The builder rep makes several promises to fix and sets dates for them and the majority of the time doesn’t follow through. Many of the interior doors didn’t/don’t close properly. Many of the walls aren’t straight, corners don’t line up. AC has a loud condensate drain pump due to “failing to place drain under house like normal”. The list could go on but in the end the quality control of the build and workmanship is the lowest quality I’ve experienced. ... More

These houses scream one thing … CHEAP…. You would think when you pay 300+k for a new construction it would come with little to no problems Right ? WRONG …first off, irrigation was busted when I moved in , 2nd main bathroom had exterior leak… once u buy the house the communication is immediately cut inhalf… this house can’t go a month without an issue.. 3rd problem is floor creeks so badly in 3 different spots can’t use the bathroom without waking up the wife.. I was told this was “NORMAL” thing. LOL WHAT A JOKE… LYING through his teeth (won’t say who)…another thing is lights flicker when ac is triggered (even if light is switched off) meaning CHEAP start capacitor …LASTLY everyone in my neighborhood has a tap going to the fridge but mines don’t???? I’m sure they will ignore this issue to .. I will NEVER buy a house from Richmond again nor recommend anyone I know to do such a foolish move. 3 stars MAX ... More

First off, the house itself is very nice. The floor plan is awesome, the materials aren’t bad. It’s a very welcoming home. However, 1 month later. The screen door has popped off, the locks wouldn’t lock from the beginning, no body has came and fixed it. Our garage door opens our neighbors and our front door handle is coming lose. The home buying was incredibly frustrating. The loan process took way too long. Our loan officer Deacon kept us updated as much and as well as he could. From getting told “we’d close tomorrow” to it being delayed 4 weeks because of reasons I have never heard of. I WOULD buy another Richmond American home, however, I would NOT ever consider going through their company. ... More

I would not deal directly with Richmond American Homes in the future