Richmond American Homes Reviews

Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly or rushed to the point that the spot is spongy. Also, Richmond's preferred lenders immediately sold our loan to a new company, PHH Mortgage, which at the time of this review appears to be in quite a bit of legal trouble for increasing fees, ignoring VA rules, and even a class action lawsuit involving at least 48 states. I encourage you to google them, as that's who you are going to be stuck with. ... More

Richmon construction team have been using my electricity and nobody has respond to my requests about this inconvenience

I absolutely regret purchasing this home. This is my 5th new build and hands-down, the worst quality. There are so many issues with the home and it’s like pulling teeth to get them fixed. I HATE THIS HOUSE.

I don't even know were to start with this....the agent you guys have was one of the worst agents I have encountered, the day I was going to check the home, Myra knew we were coming driving 1hr plus and she did not even have the correct keys, When we arrived there, she just said that she did not have the right keys. So we went for nothing after that. She said the closing was one month from when we submitted the purchase contract and it took mostly 3 months also, she sent all the documents to escrow 2 weeks after we signed all the paperwork. For the final walk through. I am an elderly and I had to go to a Doctor's appointment and she did not care about rescheduling the first walk through so we only have one. Moving on to the next thing, Mike for the Home Warranty, he was and has been excellent in his job. Not so much for Gary. We have not gotten any information from him about the repairs that are still due. We have moved in almost a month ago and nothing from him not even a text or a call. Mike also tried to do a three-way text message and he did not even reply to that once again, Mike from Richmond American has been excellent Gary.....not so much. I have never felt such a disappointment when I am buying a home. I have been buying homes for a long time now and this by far has been the worst experience. ... More

The quality and workmanship was terrible when I closed so to get it fixed, we had to contact customer service, Jennifer, for every issue that needed fixing especially the one’s that weren’t fixed by the final walkthrough. Every time I call customer service, up until now, she does not respond for weeks and only responds when she’s forced to. She’ll say I’m not talking to her properly. Well guess what? When you don’t respond to customers who wants to get their house fixed because the builder didn’t do a good job to begin with…Customers will eventually get mad because you all don’t care about getting the job done. Up until now, my issue from a month ago hasn’t been taken care of. I ALWAYS initiate the conversation because she WONT!!! She avoids it and hopes it’ll go away. She even suggested that I get down on my hands and knees and scrub the messed up baseboards that they messed up. I don’t think so!!! That’s what a one year warranty is for!! If she can’t do her job then she needs to go to her boss and ask for help. And she needs more customer service training because she doesn’t know how to communicate. I would like a different customer service agent that actually cares. ... More

Overall process was smooth and efficient!! Identified the home, submitted the application and moved in around a month later. The team from Richmond was very helpful throughout, ensuring that we understood each document and step during the buying and closing process. The builder’s team was very helpful after our purchase, quickly correcting any issues we found and they were few. We are very satisfied with our purchase and home buying experience with Richmond Homes.

I'm very happy with the house. Good quality. However, I had a problem with the solar purchase. I was a cash buyer so closing escrow is fast if the house was ready. I was told that I couldn't purchase solar because I had less than 60 days to closing of escrow. I was forced to lease the solar. I've bought 12 brand new homes already and no other builder had this clause. I bought a house and closed escrow in 10 days and was still able to purchase solar. This is a ridiculous clause to have to force a buyer to lease solar when it's possible to purchase. Thus my experience with the agent was not a pleasant one. I gave the experience a 4 star only because of Anthony, your customer service rep. He's awesome and always responded to my needs. He was the only one that made this experience end on a high note for me. I work in the customer service industry so I know great service when I see it. Anthony is a keeper!!!!! ... More

It was a pleasant experience. As soon as I was shown the home I knew right away it was where my future led me. Everything was done in a timely manner, correctly and I was well informed of every single step. I do not regret having had ran into so many beautiful people wanting to help and accomplish the goal my home. Thank you to everyone many blessings.

Owning a brand new house was a dream come true. Thanks to Richmond American Homes for a speedy work of building my house and a smooth sailing processing of the stressful paper works. I would like to give a shout out to Ms. Melanie for her patience and guidance during the entire process. From the construction workers to the office staff--thank you for the amazing job, I got my newly build state of the art Agate house.

It’s the most wonderful and beautiful home that I ever seen the quality of the home makes the whole neighborhood look beautiful and specially in the location. Thank you for all you guys do keep it up.

Sales lady Lori provided good information about the residence and options of the house. However, when providing information about lenders, the information was not correct The lenders, the home owners insurance, the sales department were not in sync when providing me the right information I would get an answer from one department then a different one from the other department, and so on. Home American needs to provide uniform current and correct information to customers. Also, Issues with the construction of the house have been brought up as well. Hopefully this gets resolved in a timely manner ... More

I did not feel great. Degine of the home is nice but the meterails use are very cheap and but house price is not cheap as they use the meterails quality.

Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.

This is our second new build and it was a much smoother process than the first time around. Overall we are very happy with our new home and everyone at Richmond

Quick move in home, was reduced in price, and was built very well.

From beginning to end, everyone was so friendly and helpful and made the process so smooth and not stressful. But my favorite part is just the overall quality of the home itself. Great job Richmond!

Sara Jensen did an excellent job from start to finish. But after receiving the keys we ran into some issues and the wait time to resolve them was unfortunate. We still have them and hopefully soon can get them resolved. Other than that we love the area and overall style. Plus the overall feel and look to the home is great. Thanks again Sara for making the experience memorable.

Builder and sales excellent. Title good/very good. Mortgage - POOR

The house was built as scheduled. I’m in love with the house and neighborhood

My home buying experience with Richmond has been pleasant and easy - any issues that we had pre and post close were quickly addressed and fully resolved by the Richmond team. All in all, we are satisfied with the degree of service and quality for our home.

The process was fairly smooth. My realtor rep helped me through the process and answered all the questions that I had. It was real quick and organized. I like how they have the home buying structure so that you can keep up with all the paperwork that you have to sign and send.

We had a great experience buying our first home. Everyone on the Richmond team has been incredible to work with from Kim in sales to Mike and Brenda on the construction and warranty teams, we have nothing but good things to say.

We are very pleased with our new home and how fast the Care Team at Richmond responded to some issues we had. Special thanks to Dustin, the Superintendent, who was super helpful and knowledgeable about the electrical problem we had. He fixed it in no time. Thank you Dustin!! We highly recommend Richmond to our friends and family. We just wished there were NO ASSOCIATIONS to deal with, other than that, we feel we made a very good decision to buy our home with Richmond.

We had a great experience. They walked us through the whole process with no pressure. We could not be any happier with our new place and Richmond’s responsiveness

The overall buying experience was great. Some minor issues with communication but that was fixed. The one thing bothering me now is I have submitted a work order of the things not fixed from the final walk through and now 30+ days. I still have not heard from anyone to come and fix these issues. My dishwasher currently does not work and has not worked since day 1.