Richmond American Homes Reviews

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

First, for future buyers, read reviews on the builder to know what you’re facing. Next and most important is to have an inspection. There was mold in both the attic and crawlspace and now I cannot get signed documents that remediation was done. I plan to have another inspection done at 10 months. Take several people with you who have great attention to detail capabilities before you buy! The workmanship is substandard! I will have to have the eaves sprayed for mold and the whole house repainted in the next 2-3 years. There is some exposed wood visible on the exterior. At a month now, several doors will not close and the back sliding glass door cannot lock! I have a list of 20+ items that need attention. Had I seen the poor workmanship, I may not have bought this house. The financial process was a very rushed, daily nightmare with so many daily emails, some contradictory that I didn’t sleep for several days wondering what’s next. The onsite representative and Title experience were great. My best advice: Be aware before you sign! ... More

No issues with Selecting the home, Making upgrades, Getting answers to questions from sales staff on site. Their lending team is not efficient. We have bought multiple properties and have never had so many issues with a Lender. The Lender team would continuously request information that was previously requested Over and over again, we went under contract in July 2023 and my file was still incomplete and unorganized in the last days of closing April 2024. We ended up closing late. It was frustrating to go back-and-forth with the Lender assistant continuously advising documents were already sent. Team was not checking that the documents were turned in, instead, they were just request them. I imagine they had an endless amount of files coming into the same email where people were turning stuff in. It seemed as though no one was organizing the documentation that was coming in. At closing, I was told to send wire transfer payment into an account, Then advised that was not The correct account to send it to a different one, Total disorganization. I paid the wire transfer fee both times. I would never work with this lending team ever again if I had the choice. Have been living in the home for about three weeks, we have found multiple cosmetic issues with the home, Paint washes off with water, Unpainted spots on the walls, Stucco texture missed Outside the property, Light fixtures loose, Cooktop and kitchen not properly fastened to cabinetry, Hanging pole in closet cut too short, Paint splatter on bathroom vanities, faucet with incorrect temperature signaling, And the list continues. I have submitted multiple warranty requests, Still waiting to hear when those will be scheduled for repair. I have observed work getting completed on the homes since I’ve moved in and construction is still very active, only One coat of paint applied this would explain how the paint falls off when you wash the stucco. The same applies to paint job done inside the home. It seems as though the work getting completed on these homes is paid by contract so it’s getting done as quickly as possible, and lacks quality. ... More

Darren looked to be burned out. Just did not care. Issues not resolved. To many issue still no resolved. Paul is now taken over for Darren and very hard to get ahold of and not getting communication on issues getting finalized. Emille was the worst. Not truthful Did not support the home office stated items that we were to have in our home that was not true. Of the 7 homes I have purchased she was the worst. She should not be apart of your company. It’s all about her and will lie talk down RAH I fill she scammed us . We do love our new home however and can’t wait for the list of issue get fixed by Paul ... More

GET EVERYTHING DONE BEFORE CLOSING, even punch list items that they promise will get done asap because even these have been an absolute pain in the rear to get taken care of. And you think that's hard, warranty is absolute garbage, you have to get the top manager involved or you won't be getting a response. I wish we had not rushed final closing, and delayed closing like some of our neighbors did, because we are over a month from when we closed and are still waiting for punch list items to be finished. At this point we're about to start opening up complaints in an effort to get people to move their butts. ... More

I recently purchased a home built by Richmond American Homes, and my overall experience has been far from satisfactory. Here’s a detailed review highlighting the issues I’ve encountered: Subfloors Bowed: The subfloors in my home were noticeably bowed from the beginning. Unfortunately, this issue requires major repair. Walking across uneven surfaces is frustrating, and I worry about the long-term impact on the structure. Cheap Materials: Richmond American Homes seem to have prioritized cost-cutting over quality. The cabinets, doors, trim, paint all appear to be low quality. For the price I paid, I expected better materials that would stand the test of time. Lack of Attention to Detail: The lack of craftsmanship is evident throughout the house. From crooked trim to mismatched paint, it’s clear that the builders didn’t take pride in their work. Even basic finishing touches were overlooked. Nails Coming Through Carpet: Imagine my surprise when I stepped on a nail poking through the carpet on the stairs! Not only is this uncomfortable, but it’s also a safety hazard. Proper installation procedures were clearly ignored. Curved Walls: Some of the interior walls have noticeable curves, which affects the overall aesthetics of the home. Straight walls are a basic expectation, especially in a new build. The lack of precision is disappointing. Nail Pops: I’ve already had several nail pops in the drywall. These unsightly bumps indicate poor construction practices. It’s frustrating to deal with repairs so soon after moving in. Shingles Not Securely Fastened to Roof: During a recent storm, I noticed loose shingles flapping in the wind. Proper installation and secure fastening are critical for a durable roof. Richmond American Homes clearly fell short in this regard. Holes in Siding Patched with Caulking: Instead of addressing siding issues properly, the builders opted for a quick fix—caulking over holes and gaps. This not only looks unprofessional but also raises concerns about water infiltration and insulation. In summary, my experience with Richmond American Homes has been disappointing. I urge potential buyers to hire a professional inspector to thoroughly inspect the workmanship, materials, and attention to detail before committing to a purchase. As a homeowner, I expected better, and I hope others can learn from my experience. ... More

Non responsive people. After several calls and emails, nobody answers your concerns. The quality of the brand new building is not as good as you think. Very bad customer service. The offered incentive would be gone in some non sense expenses.

So many things didn’t get done before house as sold. Now we have to be home in order to get repairs done that should have happened before we moved in. Sub contractors trying to get away with mistakes and covering them up, and Richmond is not holding them accountable until after we complain about it. Then we have to take time off of work to be home so they can come back and fix it correctly. Mike treated us like we were idiots and refused to listen to us, even though time and time again we were proven correct. I haven’t met a neighbor yet that is happy with Mike or the process, and we have met about half of the new buyers. Just about every complaint was met with I don’t see anything wrong with that. But when we asked him if he would accept that in his own house, he would say no. Always trying to get away with the least possible workmanship. ... More

A tough experience; most homeowners, including myself, have lost $10k-15k in the process due to lack of information and communication from the Sales department. The company experiences delays and doesn't take responsibility for them. The house has many minor issues; the quality is poor, and every room has some inconvenience, for which the builder is slow to address.

Never bought a new home and gone through an experience that we have with this house. Never got a straight answer from anyone. Then, to find so much wrong after we moved in. Still waiting to have things repaired.

The people they hire to build your house do a terrible job, workmanship is horrible. Their models are built to detail and beautiful! Don’t expect your home will be built that way. Everything they give you has some sort of damage, from doors, door frames, floor molding, kitchen sinks, marble countertops, appliances,etc. Sprinklers they put in your yard are not properly done and they basically sit on top of your lawn. My advice run as fast as you can. Cause you’re going to have to spend thousands of dollars fixing stuff.

The home buying experience with Richmond was not a walk-in-the park. We experienced a lot of miscommunications or lack of communication starting from their office agent, to their preferred lenders, to walk throughs, escrow and immediately after move-in. We constantly have to call, text or email and it takes days to receive an answer or a resolution to our concerns.

I would like other home buyers to know that agreeing on the price is a choice but not getting a response to an issue from the builder is breach Thank you for ignoring the review

Workmanship is very poor. Quality of products used throughout are less than desirable. Still waiting on repairs from initial walk through and 10 day inspection. Lack of communication post close. They were great to deal with in the beginning to buy the house. Once closed, it’s been complete opposite

Went to the model home about 8 months ago. Told the sales person that we wanted the same paint color inside and out to include the stone work like the model home. Elevation F. She said ok. When our home was built it was the complete opposite. Apparently, everything about our house had already been planned by the builder long before it was built. It seems the sales person told us this just to get a sale in my opinion. Since we were deep in the process of buying our home and it would be hard to get our Earnest money back; we begrudgingly decided to take it. The stone workmanship on the outside looks very poor and hurried. I told Chris the builder it looked like it was done by elementary kids. My friends who drove by said it looked "poor" at best. Chris said that is the way they do it now and nothing could be done about it. The only person I have meet who seems to have any moral integrity is Corey who works on the warranty. He's about the only one I trust. We have several issues that he is working to get corrected. Also, we thought that a couple weeks prior to having the house being finished; we would be called in to see if we wanted upgrades. That never happened. It is very apparent that the cheapest bathroom and sink fixtures were installed to save money. The reason we picked Richmond American is my wife thought they had a fine reputation. I personally don't and feel that way and I'm sure she has changed her opinion as well. After paying half-a-million dollars; sometimes I lies awake at night sorry I bought this place. Oh well, now that I have satisfied your request for my buying experience, you can file it in a black hole somewhere with others who are dissatisfied as well. One last thing; since ours is the only house that is finished and we see a lot of building going on around us; most of the sub-contractors don't even have a company logo on their vehicles. That tells me that much of the work probably went to the lowest bidder. ... More

Experienced a leak from exterior melted snow water into my basement within 2 days of moving in. BRAND NEW HOME Lack of build quality resulted in water damage to the interior window sill, padding, carpet and baseboards. I am not able to get clarity on where issue is coming from so it can be remediated. Weeks later, I am still working to get it resolved.

My experience was terrible. The workmanship was sub par. The appliances were very low quality. The baseboards and door trim was bottom of the barrel. I have had several issues to get items repaired and all I get is grief. My front landscaping is as cheap as can be. Prior to putting a down payment, your website stated you have a design center that is eager to help, but when I asked about upgrades your team told us they decide our upgrades which were basically none. Would never recommend Richmond American to family or friends based on my poor experience.

Our walk thru was rushed. After clising someone came and changed our outside circuit breaker. Asked the supervisor and we were told they were just installed to pass the city code. AC breaker now keeps tripping. AC is very uneven and keeps some rooms really cold and others hot. Outside patio lights do not work. Calking is already coming off. On line repair request no respinse!

Repairs have not yet been completed. It’s already been 1 month. Sales staff is great. Travis is a great helpful person . No very happy with the outside staff

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items promised to be installed. After moving in on July 28, 2024, I have gone through three walkthroughs with the Trades Crew Chief, Conner. At each walkthrough, Conner promised that all three major items and the several other items would be installed. As of today, August 2, 2024, I still do not have the master bathroom cabinet, the 3rd garage door opener and I am still looking into my neighbors master bedroom. In addition, Conner finally made a list of all the things that need to be fixed. While he was able to fix a couple if smaller cosmetic problems, the following list contains things that still need yo be completed: Rooms Repair/Paint front door peephole Bedroom 1: paint bottom door; put cover on plate on wall behind door Front Ceiling Grill: Loosen middle bolts on ceiling grills - bowing Front Bath: replace window screen Fix wall or tile at top Paint ceiling above tile Repair tub - severely scratched 2nd Bedroom Replace door - crack Screen repair Install 2nd shelf as promised Rick/Conner Front Door Entryway Wall and moulding issues on east rear wall, repair/replace Wall and moulding issues on west front wall Garage Repair/paint Entryway inside double Garage door Ensuite Bath Repair/paint wall above sink light Tub area left corner Repair tub, severely scratched Replace 1st row floor tile Repair/paint defective cabinet on right side bottom Laundry Room Ceiling above washer needs repair Dining Area Southeast wall at ceiling not at a 90 degree angle Kitchen Area Cleanup repair/painting of Southwest wall corner site Sticking pantry door Living Room Area Replace screen tear on window next to large window Master Bedroom Repair/paint bottoms of barn door Master Bath Level towel bar - Crooked towel bar on closet door wall Install cabinet as promised Master Closet Install 2nd shelf as promised Repair right screen door, it falls off track Conner has not responded to text messages and did not show for an agreed upon meeting on August 1, 2024 for the 4th walkthrough to schedule work to be completed. The qualifying of craftsmanship is border line. The entryway wall is crooked and therefore the baseboard moulding on the wall is a long wavy line. Every single door frame at the bottom looks bad because of unclean cuts. It looks as though the craftspeople used dull blades and instead of filing the ends and cleaning the area, they just painted over the mess. I am absolutely frustrated with trying to work with Conner to get what was promised me, and to make right the repairs needed. While work continues in building more homes further down into the community, it appears as though Richmond is not interested nor care less about completing work with quality and satisfying their customer. Once a property is sold, it appears as though the buyer is no longer a priority although this is a main pitch during the sales process. Overall, terribly disappointed. ... More

In the race to the bottom for quality of materials and craftsmanship, Richmond is winning. And you can’t get there without a commitment to low standards and blind-eye integrity - those things start at the top.

It started from the beginning where the sales rep wasn't sure about how to input our info. We ended up having to do these forms about correct names due to her not entering our driver's license correctly and it went down hill from there. The superintendent got fired and there were a lot of things wrong with the build and still are until the warranty person comes. Guest bathroom is a mess and most of the products used were cheaply made. Overall experience was poor.

Baseboards aren’t straight, tile squares don’t line up, inside is horribly painted( paid 4k extra for that), granite countertops have paint all over them. Brand new carpets stained from workers. Cabinets are falling apart( again paid 6k extra for those) no hot water presssure in the shower. I could go on for days with the things wrong with this house. After paying almost a half a million dollars I expected my house to be in new condition. Would never recommend anybody to buy from Richmond American

I’d like to let Richmond know this will be my last time buying a Richmond home. Although Sonja was an excellent representative for the company as her character always shined when we were around and continues to shine now if we need anything. She is really top notch!! Tim our superintendent was awesome and took care of us and still handles anything we need. My complaint or concerns are with the Richmond finance team. When I first walked through the doors, Richmond extended some offers if my family and I were to use Richmond finance and purchase before a certain month. Well my wife and I fell in love with the sapphire home. We had private financing already but we chose to use Richmond financing due to the incentives. I was pre approved and we were in our way. Then I get a call from the finance team saying Richmond can no longer move forward with my loan. This was unfortunate because Richmond also pulled all the incentives and 17k in closing costs that they were offering. What a swing of emotions, financials and trust Richmond displayed. My wife and I still decided to move forward with the home. My family and I lost out on heat incentives and 17k of closing all because Richmond put their needs above the customers needs. Never again!!! If it wasn’t for the amazing customer service Sonja and Tim had displayed throughout the build, my family and I would’ve taken our business elsewhere!!! I’m sorry Richmond you missed the opportunity to get all five stars due to your finance team and your company’s unwillingness to meet a customer’s expectations of everything I had heard about Richmond American Homes! The 2 stars I’m giving Richmond are for Sonja and TIm!! Thank you ... More

We were told to sign and close escrow, even though the house was not finished. We were promised items on our walk through list would be repaired and finished before closing. Nothing was fixed, we’re three month in. Made two mortgage payments and the repairs are still not done. All our bathroom light fixtures were broken or damaged. Our dryer was damaged, we were told that it was all set up for us to call GE Cares. Called GE Cares. They had no record of our house even having GE appliances. I understand there are many other houses that also need attention. The construction of the house really isn’t that high quality. Its craftsmanship was very poor and rushed. We had a bow in our family room wall. A dry wall specialist said it wasn’t his fault. It was plumbing and left. I would not recommend buying a Richmond Home. ... More