Richmond American Homes Reviews

Because it's my first home, I really expected to have a good experience. But it's been terrible. My house came full of defects. And I have to beg for the warranty to be fixed. There were things I asked someone else to do myself because I gave up.

There has been a lot of issues since buying and it seems as alll the nice people during the buying process have now disappeared or just send over a warranty link when I ask them to fix something but conveniently enough it seems like almost nothing is covered under warranty

Buying a home with Richmond American was an extremely interesting experience. Initially they drew me in with a promotional 3.99 interest rate which is as good of an interest rate anyone can get in the current climate. Unfortunately, that is about the only upside to buying a house with them. Everyone associated with Richmond American knew little about how the house was set up and worked. The HVAC was zoned incorrectly from how they sold us the house, the sprinkler system misses multiple spots in the front yard, and the upgraded features were installed incorrectly. The actual process of buying the house was also equally difficult and frustrating, on the day of our closing they had secretly moved our closing date. This compiled with both Richmond American’s in-house lender and their preferred title company accusing each other of engaging in mortgage fraud and breaching their obligations did not sit well with me. Ultimately, this has been one of the most interesting, bizarre, and awful experiences I have had and it happened to be with one of the most important and expensive purchases one could make. I’m sure your experience will go better, but my experience was too bizarre to not give others a fair warning especially when they are spending upwards of $600k on a home. ... More

We bought a model house that was built in year 2020 and seeing a couple of physical problems and signs of usage, instead of being a brand new home.

Buying process was okay, build quality is sub-par. Lack of drainage between houses is keeping in between both side our my house swampy, i havent used my sprinkler system since we moved in in December. Tiles in master bathroom cracking, looks like a 3 year old painted the house, these are just some of the extra issues i have found since our mive in walkthrough. Cant get a response for our 30 day warranty check in to address these issues as well.

Richmond American have extremely very low craftsmanship, so if i ever had the chance to bit another home, I would not bother looking at them.

Very disappointed with the construction of our home. Absolutely no quality control during the construction process.

We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have numerous significant issues with our home that haven't been fixed. I would caution anyone considering purchasing a home from Richmond American Homes to reconsider that decision. ... More

Cheap doors, throughout. Materials are marginal in the bathrooms. Design is nice , but is overshadowed By Poor paint quality.

We were so excited, when it comes to the size of the home and location. Salesman Mr. Garrett Luther just awesome to work with. Other than that, build quality can be improved. Covered plumbing underneath the sink should have been caulked to cover them properly. Trim under the island just an eye soring--should not have left the way it was from the start. Run off paint, exhaust tubes for water heater all dirty. Broken gate, water flooding water meter from next door, sprinkler heads left exposed. I wish I could give a higher rating. I hope Richmond can make an improvement from my honest review.

Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.

I would be willing to give perfect score and advise all to work with Richmond Homes if only my overall experience was better. For the price paid, I would expect better after closing customer service, better home/site engineering with less errors and a company that is willing to make customer happy with little effort. Unfortunately, as a buyer, at this stage, I can not recommend this builder due to after closing findings/issues they are unwilling to help. Sales people are helpful and good but it doesn't help much. I really hope they get better in the future, USA needs good and trustworthy home builders. ... More

The construction superintendent does not have any control over the subcontractors resulting in shoddy work and a frustrating purchase process. Finishes and materials are less than mediocre. Responsiveness from the builder is below standard.

They get you to sign the purchase agreement and put down earnest money under the impression you will get all these benefits, once purchase agreement is signed their lender has impossible standards. They will likely reject you despite being approved by dozens of other lenders. Further the lender requested that I pull my application which would cause a forfeit of earnest money. Do not trust. Do all negotiations up front. They have zero effort in resolving issues.

The builder used cheap materials in building this home, workmanship is really bad. i expected more for the amount that i paid for this house.

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

First, for future buyers, read reviews on the builder to know what you’re facing. Next and most important is to have an inspection. There was mold in both the attic and crawlspace and now I cannot get signed documents that remediation was done. I plan to have another inspection done at 10 months. Take several people with you who have great attention to detail capabilities before you buy! The workmanship is substandard! I will have to have the eaves sprayed for mold and the whole house repainted in the next 2-3 years. There is some exposed wood visible on the exterior. At a month now, several doors will not close and the back sliding glass door cannot lock! I have a list of 20+ items that need attention. Had I seen the poor workmanship, I may not have bought this house. The financial process was a very rushed, daily nightmare with so many daily emails, some contradictory that I didn’t sleep for several days wondering what’s next. The onsite representative and Title experience were great. My best advice: Be aware before you sign! ... More

No issues with Selecting the home, Making upgrades, Getting answers to questions from sales staff on site. Their lending team is not efficient. We have bought multiple properties and have never had so many issues with a Lender. The Lender team would continuously request information that was previously requested Over and over again, we went under contract in July 2023 and my file was still incomplete and unorganized in the last days of closing April 2024. We ended up closing late. It was frustrating to go back-and-forth with the Lender assistant continuously advising documents were already sent. Team was not checking that the documents were turned in, instead, they were just request them. I imagine they had an endless amount of files coming into the same email where people were turning stuff in. It seemed as though no one was organizing the documentation that was coming in. At closing, I was told to send wire transfer payment into an account, Then advised that was not The correct account to send it to a different one, Total disorganization. I paid the wire transfer fee both times. I would never work with this lending team ever again if I had the choice. Have been living in the home for about three weeks, we have found multiple cosmetic issues with the home, Paint washes off with water, Unpainted spots on the walls, Stucco texture missed Outside the property, Light fixtures loose, Cooktop and kitchen not properly fastened to cabinetry, Hanging pole in closet cut too short, Paint splatter on bathroom vanities, faucet with incorrect temperature signaling, And the list continues. I have submitted multiple warranty requests, Still waiting to hear when those will be scheduled for repair. I have observed work getting completed on the homes since I’ve moved in and construction is still very active, only One coat of paint applied this would explain how the paint falls off when you wash the stucco. The same applies to paint job done inside the home. It seems as though the work getting completed on these homes is paid by contract so it’s getting done as quickly as possible, and lacks quality. ... More

Darren looked to be burned out. Just did not care. Issues not resolved. To many issue still no resolved. Paul is now taken over for Darren and very hard to get ahold of and not getting communication on issues getting finalized. Emille was the worst. Not truthful Did not support the home office stated items that we were to have in our home that was not true. Of the 7 homes I have purchased she was the worst. She should not be apart of your company. It’s all about her and will lie talk down RAH I fill she scammed us . We do love our new home however and can’t wait for the list of issue get fixed by Paul ... More

GET EVERYTHING DONE BEFORE CLOSING, even punch list items that they promise will get done asap because even these have been an absolute pain in the rear to get taken care of. And you think that's hard, warranty is absolute garbage, you have to get the top manager involved or you won't be getting a response. I wish we had not rushed final closing, and delayed closing like some of our neighbors did, because we are over a month from when we closed and are still waiting for punch list items to be finished. At this point we're about to start opening up complaints in an effort to get people to move their butts. ... More

I recently purchased a home built by Richmond American Homes, and my overall experience has been far from satisfactory. Here’s a detailed review highlighting the issues I’ve encountered: Subfloors Bowed: The subfloors in my home were noticeably bowed from the beginning. Unfortunately, this issue requires major repair. Walking across uneven surfaces is frustrating, and I worry about the long-term impact on the structure. Cheap Materials: Richmond American Homes seem to have prioritized cost-cutting over quality. The cabinets, doors, trim, paint all appear to be low quality. For the price I paid, I expected better materials that would stand the test of time. Lack of Attention to Detail: The lack of craftsmanship is evident throughout the house. From crooked trim to mismatched paint, it’s clear that the builders didn’t take pride in their work. Even basic finishing touches were overlooked. Nails Coming Through Carpet: Imagine my surprise when I stepped on a nail poking through the carpet on the stairs! Not only is this uncomfortable, but it’s also a safety hazard. Proper installation procedures were clearly ignored. Curved Walls: Some of the interior walls have noticeable curves, which affects the overall aesthetics of the home. Straight walls are a basic expectation, especially in a new build. The lack of precision is disappointing. Nail Pops: I’ve already had several nail pops in the drywall. These unsightly bumps indicate poor construction practices. It’s frustrating to deal with repairs so soon after moving in. Shingles Not Securely Fastened to Roof: During a recent storm, I noticed loose shingles flapping in the wind. Proper installation and secure fastening are critical for a durable roof. Richmond American Homes clearly fell short in this regard. Holes in Siding Patched with Caulking: Instead of addressing siding issues properly, the builders opted for a quick fix—caulking over holes and gaps. This not only looks unprofessional but also raises concerns about water infiltration and insulation. In summary, my experience with Richmond American Homes has been disappointing. I urge potential buyers to hire a professional inspector to thoroughly inspect the workmanship, materials, and attention to detail before committing to a purchase. As a homeowner, I expected better, and I hope others can learn from my experience. ... More

Non responsive people. After several calls and emails, nobody answers your concerns. The quality of the brand new building is not as good as you think. Very bad customer service. The offered incentive would be gone in some non sense expenses.

So many things didn’t get done before house as sold. Now we have to be home in order to get repairs done that should have happened before we moved in. Sub contractors trying to get away with mistakes and covering them up, and Richmond is not holding them accountable until after we complain about it. Then we have to take time off of work to be home so they can come back and fix it correctly. Mike treated us like we were idiots and refused to listen to us, even though time and time again we were proven correct. I haven’t met a neighbor yet that is happy with Mike or the process, and we have met about half of the new buyers. Just about every complaint was met with I don’t see anything wrong with that. But when we asked him if he would accept that in his own house, he would say no. Always trying to get away with the least possible workmanship. ... More

A tough experience; most homeowners, including myself, have lost $10k-15k in the process due to lack of information and communication from the Sales department. The company experiences delays and doesn't take responsibility for them. The house has many minor issues; the quality is poor, and every room has some inconvenience, for which the builder is slow to address.

Never bought a new home and gone through an experience that we have with this house. Never got a straight answer from anyone. Then, to find so much wrong after we moved in. Still waiting to have things repaired.