Richmond American Homes Reviews

The houses are slapped together as fast as possible with multiple serious errors. Much talk, but little action is expended in resolving the issues. I DARE Richmond American to contact me. They won't.

Decided to buy a ready to move in house that wasn’t ready; Sales rep quit halfway into the buying process; The maker’s lender was extremely incompetent and did not communicate much of anything to me; had to resubmit multiple documents multiple times; lending agent stopped communicating the last few weeks before my expected close date; new lending agent was clueless about the process and had me resubmit documents that were already on file; everything was disorganized and hectic and the process was extremely frustrating…when we moved in, the home had numerous issues to deal with that took forever to get fixed; the home’s workmanship and quality was poor…I should’ve done more research on the builder and area; the same model home was sold for way less just a few weeks prior…buyer beware ... More

During our build there was turnover in some key positions which led to delays, poor communication, and ultimately a disappointing final product. The unnecessary delays led to additional storage and alternative living expenses that added up. The poor communication led to a lack of accountability during the building process, and this became evident when the final product was made available. At closing, the house was incomplete and lacked the level of pride and craftsmanship one would expect for a home in this price range. From large, egregious errors (Example: exhaust vent fan falling out of the ceiling), to a lack of detail with simple tasks (Example: door handles and electric outlets crooked throughout) we have been frustrated and disappointed with the entire Richmond American home buying experience. I would not recommend this company. ... More

It was a pretty irritating experience buying a new build from Richmond

I was promised $10k towards closing costs if I signed by a certain date and if I used the preferred lender another $9k. Fine print of contract said all of nothing. Sales agent made a promise and did not keep it. Still have warranty issues, blue tape items not finished and no front yard landscaping after a month of living in the home with no timeline on when it will be completed.

The carpet is so thin and bare the carpet tack made my feet bleed. NONE of the shelving was installed into studs, I had to fix it all myself. The pantry shelves were cut too short, and I am still waiting for that to be fixed. The roof pools water on it during storms instead of having the grading set correctly. The garage door strip was cut short so I have mice in the garage. They pressure you to give them all Five Star reviews, they don't deserve them. The sales staff doesn't explain that the bathroom tile you get is just builder grade white blah, unlike the model home. The appliances on the brochure and in the model home are far superior to the low grade stuff they installed i.e. the GE refrigerator they installed is for sale at Home depot for $900, meanwhile you pay $1,800 for it. The dishwasher is sooo loud you can only run it at night. The brochure also shows that you get a tiled backsplash in the kitchen, not true in what they deliver. So if you want to buy a brand new "fixer-upper" home, come on down. ... More

When we did our walk through, we were told all repairs would be done on a timely manner, which has not been the case. We are going on our third month and we still have several issues, that have not been addressed. I was told by our Sales Rep and Builder to create tickets in the ticketing portal, but this has done nothing to escalate our reported issues. We have talked to our Neighbors and they are also experiencing the same issues with the Builder and Repairs. This is unacceptable in my opinion when purchasing a new home.

I had a deeply disappointing experience working with Richmond American Homes and their mortgage services(Home American Mortgage). As a first time homebuyer, I expected guidance and support throughout the process instead, I felt completely abandoned. Calls went unanswered, my questions were ignored, and I was left to navigate complex and stressful decisions entirely on my own. This was supposed to be an exciting milestone, but instead, it became a source of anxiety and frustration. I would not recommend Richmond American to anyone, especially first time buyers who need responsiveness and transparency. The lack of communication and accountability made this one of the worst experiences I’ve had with a company. ... More

They not give you clear information and last minutes asking million questions you not expecting. Their house is not good quality any more after 2019

We were looking for homes in Los Lunas and fell in love with the model home. We also fell in love with the size of lot. It seemed to be off to great start until it wasn’t. The sales rep Claudia, gave tons of inaccurate Information to our family regarding color schemes ,materials , trim color , all the way down to the lot she said she would hold for us . After about a month of thinking the lot was held for us , when we went back to look at it Claudia took us to the WRONG lot. At this point panic set in as she held the wrong lot . Thankfully it was still available. We sat down to talk colors , and Claudia gave us the wrong color scheme 3 different times . We didn’t even have a clue what colors we were getting until they were installed . Thank goodness they were colors we approved of. We had several bumps in the road and misinformation from Claudia, and instead of taking any accountability, she was abrasive with her responses . I asked several times for her supervisor to include my realtor , and Claudia refused to supply that info. Our home is beautiful, but the superintendent literally waited to the LAST possible second to complete the home . After taping items all throughout the home , they STILL missed several key items , which after I had to hound them to compete. Be careful with sales and construction, if you do not stay on top of things daily , things won’t get done correct or timely ! I did not have this experience with other builders previously! The president and vice president are good people , but sales and construction need LOTS of work . I hope this is considered at face value as a method for Richmond to improve for future buyers to have a better experience then we did from their employees who work face to face with the customers ! ... More

I recently purchased a $712,000 home from Richmond American Homes, and my experience has been frustrating and disappointing. Before closing, I was promised four sets of keys, but on the closing day, I was only given two. When I raised the issue with the sales associate, Jmir, he was dismissive and unhelpful, repeatedly insisting that I received all four keys instead of addressing the mistake. Fortunately, the sales coordinator, Genya, was professional and tried to help. She arranged for the superintendent to deliver the missing keys, but instead of providing them, he insultingly handed me $5. I refused because this was never about the money—it was about the safety of my home. I purchased a $712,000 house. Do you think I care about $5 to copy a key? No, I don’t. This was a security issue, and it should have been handled with urgency and professionalism. To make things worse, the superintendent started lecturing me on how to copy a key at a store. This was not helpful or relevant—it felt like he was undermining my concerns and being disrespectful. In my opinion, he knows exactly what happened to my missing keys and is trying to cover it up. This level of unprofessionalism and disregard for customer concerns is unacceptable. While I appreciate Genya’s efforts, the overall experience with Richmond American Homes has been frustrating and disappointing. I expected better service from a company of this stature. Would not recommend based on this experience. ... More

Absolutely the worst experience of my life working with the builders selling agent.

The magic and the excitement of moving to a new house was replaced with disappointment and frustration. The entrance column and walls of the house were crooked, and everything that was agreed upon during the final walkthrough was not done, inspite of giving them more time to complete it. Because of this, we were not able to move in right away, and the worst thing is, we had already moved in when the repair took place. If not for Mr. Dale, we would have hated the house and Richmond for the bad expereince. It was Dale that assured us that everything in the final walkthrough list will be addressed, and anything that needs repair, we just have to email/text it to him so it can be added to the list for the warranty. We also appreciated Edgar for assisting with the needed repairs. They are such relaible guys. Kudos to Dale and Edger for assisitng us with the needed repairs and assurance that the issues will be taken cared of. The repairs are still ongoing as of this moment. ... More

This Home Buying Experience was As horrible as I think they come. This is Due to a failure at the lowest level to the Supers inability to follow through on their own check list, To the sales agent who has never contacted me after the purchase date/ To the Contractors and Subs who completed the shotty work. The first issue came when winter came and tried to blow out the sprinklers the home builders excavators did not properly install my shut off valve and in order to turn that off and on I have to call the county/ Refused to fix. My shingles were not connected to roof and had no paper flew off in a small windstorm, repair was completed by their repair guys who also inspected their own work and said no other issues and as i soon learned after the 8 inch snow storm and a new leak at covered sliding patio door that was not the case, as i am not a roof guy I hired an inspector who discovered it was improperly installed- Refusing to repair warranty is., Had a inspector to verify and of course out of 203 inspected items 30 items who discovered. Subfloors have holes in them after carpet was took out by their own floor guys I was advised not covered by warranty, but they would fix it - After over $3000/00 for supplies and install the floor doesn't have holes but the slope is still there also detected by home inspector. The furnace has a condensation leak, Things were not secured properly, Warranty advised do not fill out warranty request online just tell the warranty rep and she would fix it. Did not work out for me. ... More

My case went from first lot flooded and they did not tell me anything at all when I noticed i had to request a lot change they have very bad communication for the closing the house has a lot of details to be fixed thru warranty request and still yet had not contact me after the superintendent told me he would take care of it he later backup and ask for a warranty request lack of compromise just wont recommend them at all really let them be your last option

The quality of my new richmond america home is very disappointing. There were many, many issues during my initial walk thru before closing. Some major as the oven would not work without tripping the breaker. Since I would not sign off`on the home as is, the scheduled a final walk through 7 days later and said all issues would be taken care of. On my final walk through, only have of the items were fixed. I signed off only because I already gave my notice to move out but in reality I was wishing I wasn't in contract on this home. Since move in, there have been various issues found. Every time I wash clothes it trips the breaker, my flooring guy said all of the stairs were different sizes, there were many dings and dents in the walls, the cabinet wood tones were 2 different colors, a hump in the wall, etc etc. The quality of these homes is very poor. Speaking with neighbors they all have various and similar issues. ... More

I would never recommend this builder. Untrustworthy

Was not given second garage remote, garage was not pressure washed, house was dirty. Someone was supposed to reach out to get this scheduled and I have not heard from anyone.

Carrie was great to work with. Tim the foreman was absolutely horrible. Several months of delays, we kept getting lied to about the how much longer. Tim knows what stage they were at but kept making it sound like not much longer. Then when we had the walkthrough Tim just kept saying "well that's the way it is". We had a massive water leak upstairs within two weeks of moving in on an issue both our inspector and us brought up to Tim. Our flooring downstairs is not level due to the subfloor. Our walls/trim were horribly painted. Grass the the front yard is very patchy and mostly dead because Richmond American didn't pay the water bill for like 5 days on a very hot week. Many of the contractors that have come out since closing have been unprofessional and work very slowly. It been a crappy buying experience and would not use Richmond American again. We have been in our home a month and not a lot of progress has been made. ... More

The sales agent Dan was extremely helpful, communicative, and accessible during the pre-purchase process. Once I signed the contract, that completely changed. He took multiple days to respond to questions and didn’t come to the blue tape walkthrough. The construction team at the blue tape walkthrough was an assistant and a guy that was here for a week. The assistant left 30 minutes into the walk because he had a doctors appointment and was unaware of the walkthrough until the morning of. This left me asking questions 5 days from closing that couldn’t be answered by the guy there for a week, and the sales agent nowhere to be found. Upon closing day, 90% of my list was incompleted. The house was not clean, paint all over the floors, dust from drywall touchups all over the floor, and the exterior by hose bibs were splattered with paint. The construction team was clearly spread too thin and my punch list was not a priority. The punch list is still incomplete 30+ days from closing. The sales agent/builder never respond, and there’s no ETA for when my list will be completed. Terrible customer service and follow up. Would not recommend to friends or family. ... More

Muy mala experiencia todo mal construido y defectuoso. Y muchas mentiras por parte de los vendedores le dicen muchas mentiras a los cliente solo por vender y ganar su comisión deberían de darle salió para que mientan . Y me dijeron que mi casa iba hacer igualita a la casa modelo y nada totalmente diferente . Muchas cosas no me gustan también me digerían que el terreno iba hacer más grande y nada pero voy agarrar un abodago por que tengo pruebas mensaje donde me disen las medidas del terrero y no es verdad

While the layouts of these homes are appealing, that’s about where the value ends. The construction includes the absolute bare minimum of items, and what is included is often installed poorly. Be prepared to make numerous warranty claims, which can take anywhere from days to months to get resolved. You'll need to budget extra for essentials like additional cabinetry, garage door motors, ceiling fans, a fence, a screen for the lanai, blinds, and much more. The carpet was installed with builder-grade padding, and the flooring is disappointingly curvy and bumpy. I’ve also noticed exposed screws on the drywall that were just painted over, and there are random items with screws missing entirely. I also have exterior cracks that look like foundation issues which the builder claims is no big deal. Most importantly, the HVAC system is a major letdown. They provide an underpowered system, so if you have a larger home, expect to run your AC nearly 20 hours a day to keep the place cool. If you are deciding to go with the builder lender for the incentives they offer, it’s going to be an extreme headache. The lending experience was the worst I’ve ever had and owning multiple homes. While my experience with this builder was poor, from what I’ve heard from other buyers from other builders in my surrounding area, their experiences were not much better. I choose my home due to the location, timing, and most importantly home layout. Additionally, the Richmond sales rep who showed us the homes was very sweet and accommodating. She was the best part of my home buying experience. ... More

Sale Dept Great, Designer Ctr Great, Mortgage Company Great, Insurance Co Great but Construction Dept is lacking Pride and Supervision or actucally there is none and when you send emails you get no reply back and I not even sure they read them because nothing is completed or communicated back to you. Had recommended 2 friends and have gone back to them to express my disappointment and wish I had not referred them due to the construction department. Its just sad and heard from my New Neighbors they have had the same experience.

Terrible people to work with

Overall not a very good experience, I would try my luck with a different builder, they definitely could’ve done better.