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Richmond American Homes Reviews
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What Homeowners Have to Say About Richmond American Homes.
Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1761 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Poor customer service and lack of follow through on commitments
- Anonymous
- Verified HomeBuyer
- March 21, 2024
- Corona, CA
Poor responsiveness to issues. Disorganization and lack of commitment to provide good service. Outstanding service items from initial walk through left with no follow through, and I’ve been in the home for 3 months. I have reached out to corporate, left messages and sent emails to sales, with no response. This is my second Richmond American home and the worst follow through in service I have ever experiences. I still have tape throughout the house’s interior and exterior from the first walk through, squeaky floors on the second level, items have gone ignored in my warranty requests. ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
What an experience!
- Anonymous
- Verified HomeBuyer
- March 19, 2024
- GOLD CANYON, AZ
First time buying a house and it's been quite the experience. Not all the things were done that were supposed to be prior to settlement. Never got everything I was promised in the deal. I feel like after everything was signed I became chop liver. I regret buying this house.
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Didn’t help me
- Anonymous
- Verified HomeBuyer
- March 14, 2024
- Herriman, UT
I was not given all the information that is necessary for me. They just need money, That’s is all they need, don’t care about the customer experience. The sale representative is rude. I shouldn’t have bought home with them but it’s too late. I wouldn’t recommend others to this place.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
the experience sucked on recommedation from us.
- Ramon R.
- Verified HomeBuyer
- March 08, 2024
- Port Orchard, WA
ommisions of options we needed to know about things like floor color of carpet and laminate floor. paint color choice since are same price type of doors. cleaning of garage floor surface before moved in. "DOORS ARE TO TALL" WE ARE NOT GAINTS....
Richmond American Homes responded:
Hi, Ramon. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work request. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Inferior product, service and care.
- Jeffrey A B.
- Verified HomeBuyer
- January 11, 2024
- Menifee, CA
I would like all prospective buyers to know that our home was deemed certified and ready for habitation 5 weeks AFTER the planned losing date. During our walk through 35 items were still listed as substandard and in need of repair. After moving in, we needed to move to a hotel for 8 nights while the builder removed construction materials from the sewer line that they were notified were blocking the sewer line 7 weeks PRIOR to their certification. We have turned in 12 additional service requests in the first 3 weeks in the home and ONLY TWO have been repaired as of 33 days in the home. ...
Richmond American Homes responded:
Hello Jeffrey. We’d be glad to help you with any work items that need to be scheduled. If you haven’t already submitted a request at RichmondAmerican.com/Warranty, that would be the best place to start. Feel free to email me at jeff.jenkins@mdch.com if you’re having trouble connecting with your Home Care team.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Realmente la casa es bien costosa y tiene detalles de acabado que te das cuenta cuando vives en ella
- Oddalys C Jimenez F.
- Verified HomeBuyer
- December 31, 2023
- Saint Cloud, FL
Desde el día uno que nos mudamos se nos va la corriente en la cocina se nos dañó todo lo d esa nevera hicimos el reporte y hasta hoy 12/31/2023 no han solucionado el problema sin decir que el piso tiene detalles la alfonbra de la escalera tiene pintura en los bordes las manillas absolutamente todas las tocaba y te quedaban en las manos allí la reglamos como pudimos ya que eso no puede esperar y lo podíamos hacer lo d de la electricidad se escapa de nuestras manos para resolverlo. Y la grama no la colocaron la tiraron por ende no está lisa está con muros ósea montaña pequeña y no hablar que ...
Richmond American Homes responded:
Buenos dias. Si neccessitas asistencia, por favor envíe un correo electrónico a jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Horrible experience, all cheap materials that were badly put together. I am assuming inexperience contractors built my home in particular and superitendent too did not do a great job of supervising and making sure the cheap materials used correctly
- Anonymous
- Verified HomeBuyer
- July 02, 2025
- Aurora, CO
If you have to buy a Richmond home make sure to bring an independent company to do inspection for you. the homes are built with all cheap materials and in a mass production manner. If cheap materials are nicely put together i believe it would be a better experience. There were nails poking on the carpet and Joy & Brandon did not see anything wrong with that. Extremely over prized homes based the quality of home/house delivered. Worst exo\perience ever for me personally.
Richmond American Homes responded:
I'm sorry that you are disappointed with your home. Please feel free to email me at jeff.jenkins@mdch.com if you are in need of assistance.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Disappointed with Quality and Workmanship
- Zamira G.
- Verified HomeBuyer
- February 07, 2025
- Manor, TX
We recently purchased a new home and unfortunately our experience has been very disappointing. From the moment we moved in, we encountered multiple issues, from the carpet to the paint and even the appliances. The carpeting was poorly installed. The paint job throughout the house is subpar, doors and trim were painted carelessly, with drips and rough edges everywhere. The installed appliances were either low-quality or not properly tested before handover. We’ve already had multiple issues, including a malfunctioning dishwasher and a fridge with cooling problems. This is our third home and ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
NOT HAPPY
- Krisante Bartina J.
- Verified HomeBuyer
- August 10, 2024
- Kissimmee, FL
You would think buying a new construction would save you alot of headache amd give you piece if mind but it's the complete opposite for me. Too many issues from a leaking roof, leaking hot water tank, garage door replacement, back sliding door that wouldn't lock, unpainted stucco, shaking tiles in the master bath and appliances that were not hooked up. I still have to check the dishwasher. We made note of most of these on the final walk-through and were assured they would be addressed by the time we had keys. We've had to chase Richmond homes down for almost two months to address these as ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor Experience
- Edith M.
- Verified HomeBuyer
- June 06, 2024
- Stafford, VA
Good experience with sales person and design person. After construction started and during construction, things started to go south. Good materials, but poor workmanship. When I raised concerns about errors, I was being convinced that those were "industry standard." You are paying people to work and should expect them to deliver QUALITY workmanship. A recommendation will be to have a quality control person with good customer service to help!
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Bad communication not transparent.
- Ronald C.
- Verified HomeBuyer
- June 01, 2024
- Port Orchard, WA
Not good the who did the initial walkthrough, is not trustworthy, she told things after we closed on the house. When we asked questions about parts missing on the house she became angry and argumentative. Very bad customer service!
Richmond American Homes responded:
Hi, Ronald. We’re reaching out to someone in your region to let them know you need assistance. Thanks for giving us a chance to help.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Extremely Poor Workmanship
- Jason G.
- Verified HomeBuyer
- May 01, 2024
- North Las Vegas, NV
I work in the remodel/rehab and new residential and commercial construction industries. The home I purchased fails to meet basic, minimum industry standards. Poor finish work. Five weeks since close and still not moved in because repairs not complete. Unskilled labor executing tasks requiring high-level, specific skills (skip trowel texture). New windows won’t open and told that’s how they are. False. Threshold improperly installed and told that’s how it is. False. Four property walks later and only the drywall and texture issues addressed, but these repairs were inadequate to the point the ...
Richmond American Homes responded:
Hi, Jason. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work requests. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Horrible
- Adam David R.
- Verified HomeBuyer
- April 03, 2024
- Sahuarita, AZ
If I would have no I would be going through so many issues with Richmond I would have never purchased a house. They have horrible communication and never get anything done when you TRY and get ahold of them. I explained to them how I didn’t want the supervisor on our property to do anything to try and get our issues resolved but still nothing has happened. The only reliable person was jose . He helped us purchase the house but other than that the first time home buying experience with Richmond in sahuarita has been horrible. Please really look into it before you buy. I do not recommend.
Richmond American Homes responded:
Hello, Adam. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Grant was great. Mike was horrible.
- Jeff T.
- Verified HomeBuyer
- March 20, 2024
- Orem, UT
Grant was great. Mike was horrible.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Ok Until Closing, Ghosted After Closing
- Anonymous
- Verified HomeBuyer
- March 15, 2024
- Salem, UT
everyone was friendly and personable, however the building process was rough. There was poor craftmanship that we had issues with, and the issues were slow to be resolved before closing and now that we closed nothing has been resolved. Some of the craftmanship is questionable quality especially for the price being charged. things like gas leaks, broken doors, dryer vent being installed smashed to the point that it is not possible to hook a dryer up to it. missing lights, gas line being cut too short and instead of cutting a new pipe they just glued on a bunch of couplings to make the short ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
NEVER BUY FROM RICHMOND AMERICAN!
- Rio O.
- Verified HomeBuyer
- March 06, 2024
- White Bluff, TN
The Craftsmanship of the homes in Timber Crest is worse than any other builder I have ever encountered. I'd take D.R. Horton over the garbage Richmond American had produced. The President of the TN operations is a lifelong salesman with no construction or development experience and it shows. EVERY SINGLE HOME in Timber Crest has issues. Everything from concerning drainage for water runoff in the neighborhood to forgetting to install insulation in homes (yes, forgetting to install insulation!!) has resulted in nightmares for all the residents in our community. Never buy from Richmond ...
Richmond American Homes responded:
That’s disappointing to hear, but I’m glad you let us know. I’ll reach out to your local team so they can contact you about your concerns.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Tough to get things fixed
- Gabriel William D.
- Verified HomeBuyer
- January 09, 2024
- Erie, CO
Very poor craftsmanship. Laura was awesome but retired. I’ve written a lot of long reviews so I won’t write much here.
Richmond American Homes responded:
Hello, Gabriel. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not Good Material
- Jeevith Hebbaka M.
- Verified HomeBuyer
- December 07, 2023
- Hillsboro, OR
No liking the Warranty People ( they are so bad at their work) and material are so bad
Richmond American Homes responded:
I'm sorry you feel that way, Jeevith. If there's an outstanding warranty issue I can help you resolve, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Worst new build experience ever
- Devon Levi H.
- Verified HomeBuyer
- July 26, 2025
- Timnath, CO
Always, Always have a home inspected prior to purchase. So much wrong with our brand new home before we signed, even more found after close. A 12’ hole had to be dug to fix underground plumbing sewer line belly. We have lived here for 45 days and still have a laundry list of repairs needed. Trades are garbage with zero care for their given trade. We have bad flooring, subfloors, large holes in the walls, exposed copper. Took 45 days post close to get front landscaping. Landscape company is another nightmare. They have delayed, delayed blaming us as homeowners somehow for their delay ...
Richmond American Homes responded:
Hi, Devon. I'm so sorry to hear you are frustrated with your home. Please feel free to email me at jeff.jenkins@mdch.com if you'd like me to convey your concerns to our local Management Team.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Did not get response to issues that need fixed!
- Richard E G.
- Verified HomeBuyer
- January 05, 2025
- Mesquite, NV
The sales and management team were supposed to have all issues resolved before closing date on November 27, 2024 and I am still waiting on them to finish everything!
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
everything you need to know
- Sanaz K.
- Verified HomeBuyer
- November 07, 2024
- Sacramento, CA
Our experience buying our first home has been extremely disappointing. We were thrilled initially and didn’t catch every detail, but since moving in, we’ve faced issues daily. From a curved wall and crooked outlets to holes in the walls and sloppy paint with drops all over the parquet, the quality has been dismal. The laundry machine was also damaged. It’s obvious they rushed to finish the build just to get paid, without attention to quality or care. This has turned what should have been a happy milestone into a constant frustration. We wouldn’t recommend Richmond America to anyone.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If you’d like to give us more information about your experience and how we can improve in the future, please email me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Connie G.
- Verified HomeBuyer
- November 01, 2024
- Sahuarita, AZ
Don’t buy a Richmond home!!!!!
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I wouldn’t purchase a home from Richmond again
- Anonymous
- Verified HomeBuyer
- September 19, 2024
- Queen Creek, AZ
To know what I know now I would have made a different choice in purchasing a new home. Quality of materials Craftsmanship Responsiveness to issues Are all the reasons I would have chosen another builder. I do believe the people who work at Richmond (for the most part) want to do the right thing; however, they are hindered by turn over, horrible contractors and bottom of the barrel materials. This isn’t my first new home purchase from Richmond. Maybe it’s just the community I live in that has these issues. However, I shouldn’t have to overcome turn over and bad contractor ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Alex James R.
- Verified HomeBuyer
- August 09, 2024
- Surprise, AZ
Left a lot of open repairs when closing. Multiple electrical issues with no warranty response. Grading & Drainage is insufficient. Not worth the price paid.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lazaro house buying experience, horrible
- Lazaro Antonio S.
- Verified HomeBuyer
- June 18, 2024
- Yulee, FL
Horrible experience nothing that we said two months before the walk first walk still everything destroyed second walk still not fixed you get to signing still dangerous not fixed. The walk is just a waste of my time and money was pull out of money because of a ridiculous walk that the builder did nothing about, horrible experience
Richmond American Homes responded:
That’s disappointing to hear, but I’m glad you let us know. I’ll reach out to your local team so they can contact you about your concerns.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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