Richmond American Homes Reviews

The people they hire to build your house do a terrible job, workmanship is horrible. Their models are built to detail and beautiful! Don’t expect your home will be built that way. Everything they give you has some sort of damage, from doors, door frames, floor molding, kitchen sinks, marble countertops, appliances,etc. Sprinklers they put in your yard are not properly done and they basically sit on top of your lawn. My advice run as fast as you can. Cause you’re going to have to spend thousands of dollars fixing stuff.

The home buying experience with Richmond was not a walk-in-the park. We experienced a lot of miscommunications or lack of communication starting from their office agent, to their preferred lenders, to walk throughs, escrow and immediately after move-in. We constantly have to call, text or email and it takes days to receive an answer or a resolution to our concerns.

It was awful...if time could go back I would never purchase this house. I moved a month ago and one thing after another doesn't work. I have been promised multiple times that this will be corrected or that.....never happened. I have uneven ceilings, broken cabinet, uneven flooring, chipped wood in stair rail and hundreds of other things.

Workmanship has been a major problem. Still dealing with warranty issues. Unable to get anyone out to come fix it. Items in house that no one can give an answer as to what they are or why they are there. Can’t get in touch with anyone to schedule repairs. Electrical and hvac both with big issues. Cannot get answer as to who installed certain systems so I can get more info from company since richmond American had no clue who did it.

I would like other home buyers to know that agreeing on the price is a choice but not getting a response to an issue from the builder is breach Thank you for ignoring the review

Workmanship is very poor. Quality of products used throughout are less than desirable. Still waiting on repairs from initial walk through and 10 day inspection. Lack of communication post close. They were great to deal with in the beginning to buy the house. Once closed, it’s been complete opposite

Went to the model home about 8 months ago. Told the sales person that we wanted the same paint color inside and out to include the stone work like the model home. Elevation F. She said ok. When our home was built it was the complete opposite. Apparently, everything about our house had already been planned by the builder long before it was built. It seems the sales person told us this just to get a sale in my opinion. Since we were deep in the process of buying our home and it would be hard to get our Earnest money back; we begrudgingly decided to take it. The stone workmanship on the outside looks very poor and hurried. I told Chris the builder it looked like it was done by elementary kids. My friends who drove by said it looked "poor" at best. Chris said that is the way they do it now and nothing could be done about it. The only person I have meet who seems to have any moral integrity is Corey who works on the warranty. He's about the only one I trust. We have several issues that he is working to get corrected. Also, we thought that a couple weeks prior to having the house being finished; we would be called in to see if we wanted upgrades. That never happened. It is very apparent that the cheapest bathroom and sink fixtures were installed to save money. The reason we picked Richmond American is my wife thought they had a fine reputation. I personally don't and feel that way and I'm sure she has changed her opinion as well. After paying half-a-million dollars; sometimes I lies awake at night sorry I bought this place. Oh well, now that I have satisfied your request for my buying experience, you can file it in a black hole somewhere with others who are dissatisfied as well. One last thing; since ours is the only house that is finished and we see a lot of building going on around us; most of the sub-contractors don't even have a company logo on their vehicles. That tells me that much of the work probably went to the lowest bidder. ... More

Experienced a leak from exterior melted snow water into my basement within 2 days of moving in. BRAND NEW HOME Lack of build quality resulted in water damage to the interior window sill, padding, carpet and baseboards. I am not able to get clarity on where issue is coming from so it can be remediated. Weeks later, I am still working to get it resolved.

My experience was terrible. The workmanship was sub par. The appliances were very low quality. The baseboards and door trim was bottom of the barrel. I have had several issues to get items repaired and all I get is grief. My front landscaping is as cheap as can be. Prior to putting a down payment, your website stated you have a design center that is eager to help, but when I asked about upgrades your team told us they decide our upgrades which were basically none. Would never recommend Richmond American to family or friends based on my poor experience.

Our walk thru was rushed. After clising someone came and changed our outside circuit breaker. Asked the supervisor and we were told they were just installed to pass the city code. AC breaker now keeps tripping. AC is very uneven and keeps some rooms really cold and others hot. Outside patio lights do not work. Calking is already coming off. On line repair request no respinse!

Repairs have not yet been completed. It’s already been 1 month. Sales staff is great. Travis is a great helpful person . No very happy with the outside staff

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items promised to be installed. After moving in on July 28, 2024, I have gone through three walkthroughs with the Trades Crew Chief, Conner. At each walkthrough, Conner promised that all three major items and the several other items would be installed. As of today, August 2, 2024, I still do not have the master bathroom cabinet, the 3rd garage door opener and I am still looking into my neighbors master bedroom. In addition, Conner finally made a list of all the things that need to be fixed. While he was able to fix a couple if smaller cosmetic problems, the following list contains things that still need yo be completed: Rooms Repair/Paint front door peephole Bedroom 1: paint bottom door; put cover on plate on wall behind door Front Ceiling Grill: Loosen middle bolts on ceiling grills - bowing Front Bath: replace window screen Fix wall or tile at top Paint ceiling above tile Repair tub - severely scratched 2nd Bedroom Replace door - crack Screen repair Install 2nd shelf as promised Rick/Conner Front Door Entryway Wall and moulding issues on east rear wall, repair/replace Wall and moulding issues on west front wall Garage Repair/paint Entryway inside double Garage door Ensuite Bath Repair/paint wall above sink light Tub area left corner Repair tub, severely scratched Replace 1st row floor tile Repair/paint defective cabinet on right side bottom Laundry Room Ceiling above washer needs repair Dining Area Southeast wall at ceiling not at a 90 degree angle Kitchen Area Cleanup repair/painting of Southwest wall corner site Sticking pantry door Living Room Area Replace screen tear on window next to large window Master Bedroom Repair/paint bottoms of barn door Master Bath Level towel bar - Crooked towel bar on closet door wall Install cabinet as promised Master Closet Install 2nd shelf as promised Repair right screen door, it falls off track Conner has not responded to text messages and did not show for an agreed upon meeting on August 1, 2024 for the 4th walkthrough to schedule work to be completed. The qualifying of craftsmanship is border line. The entryway wall is crooked and therefore the baseboard moulding on the wall is a long wavy line. Every single door frame at the bottom looks bad because of unclean cuts. It looks as though the craftspeople used dull blades and instead of filing the ends and cleaning the area, they just painted over the mess. I am absolutely frustrated with trying to work with Conner to get what was promised me, and to make right the repairs needed. While work continues in building more homes further down into the community, it appears as though Richmond is not interested nor care less about completing work with quality and satisfying their customer. Once a property is sold, it appears as though the buyer is no longer a priority although this is a main pitch during the sales process. Overall, terribly disappointed. ... More

In the race to the bottom for quality of materials and craftsmanship, Richmond is winning. And you can’t get there without a commitment to low standards and blind-eye integrity - those things start at the top.

It started from the beginning where the sales rep wasn't sure about how to input our info. We ended up having to do these forms about correct names due to her not entering our driver's license correctly and it went down hill from there. The superintendent got fired and there were a lot of things wrong with the build and still are until the warranty person comes. Guest bathroom is a mess and most of the products used were cheaply made. Overall experience was poor.

Baseboards aren’t straight, tile squares don’t line up, inside is horribly painted( paid 4k extra for that), granite countertops have paint all over them. Brand new carpets stained from workers. Cabinets are falling apart( again paid 6k extra for those) no hot water presssure in the shower. I could go on for days with the things wrong with this house. After paying almost a half a million dollars I expected my house to be in new condition. Would never recommend anybody to buy from Richmond American

I’d like to let Richmond know this will be my last time buying a Richmond home. Although Sonja was an excellent representative for the company as her character always shined when we were around and continues to shine now if we need anything. She is really top notch!! Tim our superintendent was awesome and took care of us and still handles anything we need. My complaint or concerns are with the Richmond finance team. When I first walked through the doors, Richmond extended some offers if my family and I were to use Richmond finance and purchase before a certain month. Well my wife and I fell in love with the sapphire home. We had private financing already but we chose to use Richmond financing due to the incentives. I was pre approved and we were in our way. Then I get a call from the finance team saying Richmond can no longer move forward with my loan. This was unfortunate because Richmond also pulled all the incentives and 17k in closing costs that they were offering. What a swing of emotions, financials and trust Richmond displayed. My wife and I still decided to move forward with the home. My family and I lost out on heat incentives and 17k of closing all because Richmond put their needs above the customers needs. Never again!!! If it wasn’t for the amazing customer service Sonja and Tim had displayed throughout the build, my family and I would’ve taken our business elsewhere!!! I’m sorry Richmond you missed the opportunity to get all five stars due to your finance team and your company’s unwillingness to meet a customer’s expectations of everything I had heard about Richmond American Homes! The 2 stars I’m giving Richmond are for Sonja and TIm!! Thank you ... More

We were told to sign and close escrow, even though the house was not finished. We were promised items on our walk through list would be repaired and finished before closing. Nothing was fixed, we’re three month in. Made two mortgage payments and the repairs are still not done. All our bathroom light fixtures were broken or damaged. Our dryer was damaged, we were told that it was all set up for us to call GE Cares. Called GE Cares. They had no record of our house even having GE appliances. I understand there are many other houses that also need attention. The construction of the house really isn’t that high quality. Its craftsmanship was very poor and rushed. We had a bow in our family room wall. A dry wall specialist said it wasn’t his fault. It was plumbing and left. I would not recommend buying a Richmond Home. ... More

Poor responsiveness to issues. Disorganization and lack of commitment to provide good service. Outstanding service items from initial walk through left with no follow through, and I’ve been in the home for 3 months. I have reached out to corporate, left messages and sent emails to sales, with no response. This is my second Richmond American home and the worst follow through in service I have ever experiences. I still have tape throughout the house’s interior and exterior from the first walk through, squeaky floors on the second level, items have gone ignored in my warranty requests. Absolutely unacceptable, trust has been lost. ... More

First time buying a house and it's been quite the experience. Not all the things were done that were supposed to be prior to settlement. Never got everything I was promised in the deal. I feel like after everything was signed I became chop liver. I regret buying this house.

I was not given all the information that is necessary for me. They just need money, That’s is all they need, don’t care about the customer experience. The sale representative is rude. I shouldn’t have bought home with them but it’s too late. I wouldn’t recommend others to this place.

ommisions of options we needed to know about things like floor color of carpet and laminate floor. paint color choice since are same price type of doors. cleaning of garage floor surface before moved in. "DOORS ARE TO TALL" WE ARE NOT GAINTS....

I would like all prospective buyers to know that our home was deemed certified and ready for habitation 5 weeks AFTER the planned losing date. During our walk through 35 items were still listed as substandard and in need of repair. After moving in, we needed to move to a hotel for 8 nights while the builder removed construction materials from the sewer line that they were notified were blocking the sewer line 7 weeks PRIOR to their certification. We have turned in 12 additional service requests in the first 3 weeks in the home and ONLY TWO have been repaired as of 33 days in the home. Richmond American gave us a VERY inferior product and has been quite non-responsive to requests for corrections. ... More

Desde el día uno que nos mudamos se nos va la corriente en la cocina se nos dañó todo lo d esa nevera hicimos el reporte y hasta hoy 12/31/2023 no han solucionado el problema sin decir que el piso tiene detalles la alfonbra de la escalera tiene pintura en los bordes las manillas absolutamente todas las tocaba y te quedaban en las manos allí la reglamos como pudimos ya que eso no puede esperar y lo podíamos hacer lo d de la electricidad se escapa de nuestras manos para resolverlo. Y la grama no la colocaron la tiraron por ende no está lisa está con muros ósea montaña pequeña y no hablar que cuesta que las pocetas o inodoros descarguen de forma eficiente realmente quería una casa pero no pensé que podía tener tantos problemas siendo nueva y lo peor es que no te ayudan a resolverlo el problema de electricidad es grave y aún así no han podido solucionar ... More

Riley at first seems to be an engaged construction super, but it is only superficial. There are so many things wrong with this house, and you soon learn that it's because Riley does not lead by example and hold his workers accountable. Tiled backslash with glazing worn off--rather than use a handful of new tiles, just slap them up on the wall. Plumbing fixtures that aren't quite tight and leak. Mis-wired switches. Scratched windows, with damaged frames and broken locks. Mis-cut trim around most doors. So many things to fix, we filled more than a page prior to closing, and it continued even after closing. And then some things only get partially fixed. I could write an even longer essay on the lack of attention to detail and poor follow through, but it will only fall on deaf ears. I am VERY DISAPPOINTED with this whole experience. ... More

If you have to buy a Richmond home make sure to bring an independent company to do inspection for you. the homes are built with all cheap materials and in a mass production manner. If cheap materials are nicely put together i believe it would be a better experience. There were nails poking on the carpet and Joy & Brandon did not see anything wrong with that. Extremely over prized homes based the quality of home/house delivered. Worst exo\perience ever for me personally.