Richmond American Homes Reviews

I love the beautiful house that was built. The workers made sure to build the house with great care. However, there are portions of the house that are different than what was discussed with me by the sales representative. In fact, there are quite a few surprises that have come up that were not communicated to me by the sales department. Three weeks before closing I was blindsided by what I was told was a "decision the builder made". I've tried calling to get clarity several times but I was told the Sales Manager and the original sales representative, Rena, would return my calls so they can answer my questions. To this day I have not heard from either of them and that was over 2 months ago. Even if they couldn't change the situation, I would've expected, at the very least, that they would be professional enough to return my calls. They made a very exciting life-changing situation into a sad disappointing one. It's a beautiful house but I can't help but think Richmond American Homes sales representatives will say anything to get the sale. They purposely omitted key items of the house and community requirements to get the sale but then they hide when the buyer is seeking clarity (bait and switch). If you are buying a house stay away from Richmond American Homes because they do not uphold honest business practices for individuals looking to commit to a large purchase such as a home. ... More

I’m keeping this review short and sweet. DO NOT buy from Richmond American. They don’t build quality homes for the price, we’re extremely rude during the walk through process, and have been slow to fix the almost 20 plus issues with our home. Again to keep it short and sweet, DO NOT, but Richmond American homes.

The people I worked with, sales and construction, are outstanding and continue to be so. They are just being asked to do too much, too fast and the results show it. Lots of little/moderate problems that were indicative of this. Not real pleased with that, not much else to say. I chose to buy, so it is my fault. I like the house ( once the issues are straightened out)and the neighborhood. Why you cannot select any options is stupid and why you get this review. No pull out drawers in the bathrooms…really? Just cheap. Of course, I signed a contract and they (corporate) dropped the asking prices 15k+. Yeah, not pleased, then all the crappy and, I mean crappy, issues with the house. Workers/builders rushing/don't care. Hard sell to recommend RA. The saving grace is they are responding to my complaints. However, so many of the problems are just not really excusable. Oh yeah, this is my 4th home, so you guys are last in that group. ... More

Worst builder I have ever seen. Door trims are not even, patched poorly, and missing caulks. Fixtures installed in wrong position and loose. it has been more than 90 days since the 30 day warrant walkthrough and only one repair have been made. Paid north of 500K for the home and it doesn't worth it in my opinion.

There was a delay in getting into our home. Two weeks to finish up. They should have taken another two weeks. At final walk through - punch list items would be taken care of asap. We waited over 4 weeks for even the first things to be addressed. We love the area and we think structurally the house is built well but the quality of the finishing (paint, doors, grout, etc.) has been really disappointing. The initial 4 weeks of hardly any communication was frustrating.

Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly or rushed to the point that the spot is spongy. Also, Richmond's preferred lenders immediately sold our loan to a new company, PHH Mortgage, which at the time of this review appears to be in quite a bit of legal trouble for increasing fees, ignoring VA rules, and even a class action lawsuit involving at least 48 states. I encourage you to google them, as that's who you are going to be stuck with. ... More

The quality and workmanship was terrible when I closed so to get it fixed, we had to contact customer service, Jennifer, for every issue that needed fixing especially the one’s that weren’t fixed by the final walkthrough. Every time I call customer service, up until now, she does not respond for weeks and only responds when she’s forced to. She’ll say I’m not talking to her properly. Well guess what? When you don’t respond to customers who wants to get their house fixed because the builder didn’t do a good job to begin with…Customers will eventually get mad because you all don’t care about getting the job done. Up until now, my issue from a month ago hasn’t been taken care of. I ALWAYS initiate the conversation because she WONT!!! She avoids it and hopes it’ll go away. She even suggested that I get down on my hands and knees and scrub the messed up baseboards that they messed up. I don’t think so!!! That’s what a one year warranty is for!! If she can’t do her job then she needs to go to her boss and ask for help. And she needs more customer service training because she doesn’t know how to communicate. I would like a different customer service agent that actually cares. ... More

Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.

This is my second home. The sales Departmrnt was not honest, and The lending process was the worst experience. . Richmond lenders was not helpful, constantly being condescending and making you feel like you should just give up. Questioning income, questioning why I didn't know certain things. An overall stressful experience that I hope no one else has to endure.

We’ve had a lot of issues after buying the home. A lot of poor quality work done on the home. Many things not put together well, the upstairs bathroom flooded after a storm because there is an issue with the roof or the pipes and now we’re worried about mold and water damage from every storm before that. We’ve appreciated quick responses to our warentee requests to address these issues. And that we are under warentee, but very disappointed in how poorly the condition of our new home was in.

The sales process was very efficient and pleasant. After moving in we found several issues with the house itself. We made a list and were instructed to communicate with their representative to get these resolved. Almost a month and a half later and all communication is one way - me to them. I don’t even get a thanks for the text I am working on it. Nothing. It is very frustrating.

To ensure a timely and smooth home-buying process with Richmond American Homes, it's important to actively communicate with members of their Sales, Loan, and Customer Service teams. Staying proactive in your interactions will help you avoid delays and uncertainties, keeping you well-informed about the next steps in the process.

We had a new sales agent that didn’t know much. We mentioned things to him about the house and they were never shared with the builder. He quit prior to our closing only to our surprise and that was not communicated. Our new home orientation was done with someone that had never been to the house prior. So it was not that helpful. Many items from our blue tape walk through were not addressed prior to final walk through. The same person that did our orientation said he was never back at the property since that day so he didn’t even know what has done prior to final walkthrough. Some of the items were done at the final walkthrough, others were not completed at all. He failed to do many things he promised. He said to reach him directly to handle some of the repairs that rolled over but that quickly changed to file warranty claims. It had taken several weeks to get some repairs taken care of. We have lived in the home now for four weeks and still have areas needing paint based on repairs. Hard to feel settled in when you have a wall and trim in your living room that is not complete. Communication was poor throughout. The mortgage company waited until the very last minute to really look at details they needed which made us have to push back our signing. Not a great experience at all and still dealing with headaches and having to make plans around repairs and paint. Not what I expected from a new home. ... More

The overall process was good, using their finance company was ok, but got a great rate. The Site Supe is not up to the task of making sure all punch list items are completed before closing, or even addressed in a timely manner after closing. There is a lack of ownership of the issues that remain open but all parties with Richmond American Homes. The house is nice, it is just all the little things that should have been taken care of; paint on the carpet, ships in the walls, pink "paint fix here" marks were missed, miss matched fixtures. All easy to fix, just were not done.

The beginning of the process was very smooth but by the end was a disaster, disappointment. I think the loan processor and the underwriter didn’t use the information they have for weeks prior to the closing with excellency. They was required information, transactions and payoff the day before closing, and also the closing day they was very late on everything. After we finally close I didn’t have the key for my new house and let me in shame in front of my family and friends, specially my wife, to me was a disaster.

My experience wasn't a good one.

Low quality workmaship of details. Property was deliveres not cleaned except vacuum. Provided list of items to constructed and seems it was ignored, never camr back to report. Seems people do not want to be bothered after closiog.

I came into the sales office, but my Real Estate Agent had a family emergency, and I went by myself as I didn't want to reschedule. I provided the Richmond American Rep with all his information. When we confirmed that I qualified for the Trade Discount we had to remove my agent (who fortunately was ok with it) from the contract. Despite signing all the Richmond American Finance paperwork identifying this home as a primary residence they would only approve me as an investment. When I asked for the Real Estate Agent to be reinstated on my contract Richmond American Refused. This could possibly be illegal. Upon doing my first walk thru there were several issues, missing appliances, etc. Jesse the builder rep for American Richmond assured me they would get done by closing. Due to the missing components such as the stove, and other items I had to pay an extra fee of $450 to the appraiser to come back out once the house was completed. Richmond American should pay this fee and I'm sure they are legally bound to. Upon my final walk there was still many items not completed, the soft water system wasn't installed yet, and the osmosis system is still not installed to date. The house was dirty, all kinds of paint etc. on windows of the French doors and front door of which i spent a lot of money to upgrade. Jesse assured me he would get it all done asap after close. It's been over a month and still not completed. To top it off your sales agent Chad purchased a new home only two houses down as a PRIMARY receiving the trade discount that was taken away from me and literally within a week of its completion is renting it out. Furthermore, everyone in the office knows about it. I was told by one of your reps that he has a 3-year agreement for $2100 a month. This is truly unethical!!!! I am still considering legal action as a result of being discriminated where you allow your own employee to violate company policy, lie on a legal finance form subject to penalty of perjury as he stated it was a primary residence, and never lived in it for one day. You did not allow me to do the same. Why? Cause I have Hispanic heritage? Not Sure. My house is still not fixed, still missing major components, and has held up the process for me to occupy this home. ... More

The build is so poor no attention to detail at all. So many mistakes it’s crazy this is a model home. The construction workers blast their music all day from early morning to end of day we can’t sleep from them. Wood delivery dropped off at 5:30 am the other day waking up every one in the house. 5:30am the delivery driver is slamming his flatbed up and down to shake the wood off his truck. They come onto our property many times since we moved in. The construction workers park in front of our house literally taking our sidewalk parking and drinking beer and having lunch right outside our yard. You guys have over stretched your employees it’s hard to get a timely response and so many missed appointments I can’t begin to mention. This all takes time out of my life. There’s so much construction debris in and out the house. The hardwood floors are full of paint marks and paint drips. The windows are damaged and paint stuck on them. The concrete outside my house is so bad everyone who comes to my house mentions how bad it is. I’ve had 2 friends get nails in their tires. ... More

I bought the home December of last year. Inspection had minor issues. Afterward, the second walkthrough also had not fixed issues. They asked me to waived inspection because it was a new house. Maybe I should not have agreed. In addition, even though I paid 20%, they didn't go over that I could opt out of paying taxes every month. I also submitted a request to fix more minor issues. It was hard to get the issues resolved.

Get your punch list completed prior to closing.

Overall this has been an exhausting process. There were so many issues wrong with the house. You would think paying over $700K for a home would get you more. Materials are cheap. I will never buy another RA home, and I will not be recommending your homes to anyone looking to purchase.

The only good thing about this company was the foreman. Otherwise, we were misled and deceived.

The view is nice, the house looks nice but the quality of work suck! Would I buy another Richmond home? Not in a million years unless it’s been some miracle they actually took their time to build a quality home and not quantity. They give you a 6 month warranty but it takes them almost the same amount of time to fix the issues. No thanks!

Bad experience, any time I’m referring Richmond