Richmond American Homes Reviews

The beginning of the process was very smooth but by the end was a disaster, disappointment. I think the loan processor and the underwriter didn’t use the information they have for weeks prior to the closing with excellency. They was required information, transactions and payoff the day before closing, and also the closing day they was very late on everything. After we finally close I didn’t have the key for my new house and let me in shame in front of my family and friends, specially my wife, to me was a disaster.

Overall I can say we love our Richmond American home. However the buying experience did not go as smoothly as I imagined it to be when it came down to closing. Our house was definitely not ready to close on our closing date. I was pushed back once already for a stairwell railing replacement due to the wrong railing installed. I wish I could of delayed our closing again due to the fact our house was very dirty on our closing date. My first 2 days of owning the house was spent cleaning the entirety of the house from dust and dirt. It took several repeats of deep cleaning to remove dirt and excess paint off the LVO and carpet. Something that should not of happened and did take away the excitement of moving into a new home. I did hire a 3rd party inspection in which found a few major and several cosmetic issues. Major issues were repaired but had still had several other cosmetic issues needing to be repaired that was not completed prior to closing. Management did complete almost all cosmetic items in a timely manner after settlement. We have had multiple issues regarding irrigation pipes leaking but they have been addressed. The grass that is placed throughout the property and community is Bahia. Bahia grass so far has been low maintenance but our grass was not watered regularly when placed prior to settling. Majority of the grass in the front yard is very patchy along with the countless nails and metal fragments that is constantly being found. I have yet to walk barefoot on my own grass without the fear of stepping on a rusted nail. ... More

Dream home fantastic build quality

We were well informed at all times. Maggie was great!

The team from walking in the model to get the keys was exceptional. We looked at many home builders and were blown away with how responsive the team was and how quick we were able to be in our home. By far the most thorough final walk through we have ever had. Explained everything had all paperwork for warranties etc ready for us.10 out of 10 recommend.

I really like my new home. The only problem I had is the two other bedrooms are super small. I have a three piece bedroom suites and they are all crunched together. So the bedrooms could be a little bigger. My pantry is to die for and so is my laundry room. We love our RV garage. (Our diesel pusher barely fits) but it does. On my walk through we had several things that needed fixed. Especially a hole in the master bath ceiling where the light is on the ceiling. Not fixed. Then …. How in the world did this get through inspection: in our attack the plumber needs to come back and fix the roof, then after that is fixed the roofer needs to come back. This needs immediate attention. I have called a few times. I have been in my home sense March 13, 2024. I need this fixed. The other issues can wait. On my builder Mike, he is super wonderful!!!! He works so hard and now he is short handed and trying to get everything done. He is a hard worker and tries very hard to please everyone. He is only one man and he can not do it all. I am very pleased with Mike! Super nice guy!!! ... More

Weve enjoy the purchase from start to finish. Thank you.

We went to look for a home and Pilar was super helpful and was amazing throughout the whole process everyone explained everything very well.

I would not purchase a home from Richmond American Homes again.

We had issuing plumbing pieces, exterior material. Walls not completely painted, carpeting already fraying and not secure, molding falling off and having to nail or glue back on. For the amount people are paying for these homes it should be better quality and actually still be sturdy and not falling apart in less then a year.

My experience has been bad from the start. We originally wanted to design our own house but the lot we wanted “wasn’t available yet” so we decided on a pre approved plan. It was also on a corner and the bedroom and larger side of the yard was on the corner side away from the neighbors. We were assured this is the exact layout of the house we were buying and happy with our purchase. Then They built it “flopped” or reverse so now it’s jammed against the wall, our bedroom and large side is against the neighbors. This is exactly what I didn’t want. We were told by Gina, in the fine print the builder can do anything, anytime, for any reason and we’re stuck with this. There was virtually 0 communication from the builder A.B during the process. We had none of the pre walks of anything before our punch walk. At this time there were about 50 issues, including no heat, missing faucet, cracked countertop, missing lights, a loose paver at the entrance, missing backsplash, dirty inside, paint all over the concrete. I can go on and on. After closing we didn’t move in for a week because we made a deal with the new builders Tom and Dan, to take care of the issues. After a week not 1 single thing was done. After that week I brought my kids to their new house and my 7 year old daughter tripped on the loose paver and fell. This is her first experience at our new home. Since moving in they have slowly addressed some of the major items, but barely touched the list and we still have incomplete items all over. 2 weeks ago our A/C stopped working. It took 2 weeks to fix. There are so many things that need to be fixed, and the worst part is the quality of the craftsmanship mainly on the interior trim/doors/base. Every time I look at a door I get so frustrated because they all look awful. Walking down the entry hall you can see every stud in the wall. It looks so bad. I have sent emails and texts and pictures to the builder and to Richmond homes corporate asking for help. I always get the same response. Nothing. I don’t know what to do at this point. I have been slowly fixing things when I have time, but I work 10-12 hrs at my job. The only people who have made an effort to help us are Tom and Dan, but now they avoid us. I’m so tired of asking Richmond for help. For as much as I paid I deserve a complete functional house. ... More

This was a terrible home buying experience. Terrible communication from Dan. Did walk through and most items were not completed at closing. Back yard landscape is extremely poor workmanship. No attention to detail in house. Dark cabinets and they install a white vent cover. No drawers in second bedroom. No place to put a towel bar. In master bathroom. The list goes on. . Hid the fact that we had a 12’ deep easement at the rear yard so back yard is much smaller than expected.

Great experience, smooth building process.

Great experience! Highly recommended!

So many errors in the home. So little communication when issues were brought up. We are over a month into our new build and the amount of issues are out of control. What is even worse is that we cannot get anyone to fix anything. I have been without a dishwasher the entire time. Items from the carry over list have not been attended to.

There hasn't been very many issues.

The time line for closing changed 3 times. That cost me extra money for temporary housing.

We were extremely pleased with the entire process of buying a home here at Richmond - Esperando. This was our first time buying a new build home, and Richmond made sure to take care of all of our needs, questions, concerns... anything we needed was done in a timely manner and they made sure the end result was exactly what we paid for and wanted. Everyone from the sales agent to our designer to our field super to management to our loan officer ... we we're always greeted with a friendly smile and great professionalism. We are over the moon with our new house, and we are thankful to everyone who played a part in the construction of our home making this a great experience for us. ... More

Happy with our new home

The entire team kept us up-date on the progress especially Oliver J and went out of his way to have a smooth transition into our new home he became a new friend!

Would buy another Richmond American home-in fact this is our second.

Overall pretty happy with the home. Found alot of little details that will need to be addressed for warranty

Appliances are not inspected and tried to operate before leaving the house.

Quality. Good craftsmanship. The Builder team very polite and professional.

Darren looked to be burned out. Just did not care. Issues not resolved. To many issue still no resolved. Paul is now taken over for Darren and very hard to get ahold of and not getting communication on issues getting finalized. Emille was the worst. Not truthful Did not support the home office stated items that we were to have in our home that was not true. Of the 7 homes I have purchased she was the worst. She should not be apart of your company. It’s all about her and will lie talk down RAH I fill she scammed us . We do love our new home however and can’t wait for the list of issue get fixed by Paul ... More