Richmond American Homes Reviews

This is a lovely home, and the buying process was easy. However, there were a number of items on the punch list that needed to be addressed, for example, a bowed wall, unfinished wood trim, a chipped granite counter, gouges around the front door, scratches in the tub, etc. Ultimately the builder was willing to address everything, but I had to push to get some of these things fixed, as if it really wasn’t their standard and they didn’t want to be bothered with it.

Other than Lauren, The experience was extremely underwhelming. The quality of workmanship was disappointing at best and it became very clear that our Superintendents did not have their finger on the pulse with trades. During our final walk, it was explained to me by Sergio that i "cant expect perfection". That bold statement has been my Richmond American experience in a nutshell.

Becky in Sales was truly a pleasure to work with!

I saved up for a long time to buy my home. Initially, working with several lenders and my realtor, they helped me find a home within my budget. After finding two different homes with two separate builders, I decided to go with Richmond homes. My sales person, Jessica, helped with that decision when she told me about Richmond’s program involving their Warranty person scheduling a 30-day, 6-month and 1-year Walk Though the home to address items that fall within the Warranty Parameters; this led me to believe that Richmond cares about their buyers enough to follow up with them after such a large purchase. I, also, decided to go with Richmond’s lender, after discovering I qualified for their incentives. Those incentives helped to keep my monthly payments, and other payments and savings, within my budget. I have only been in my new home for a few weeks, but am so happy, and so proud to be a part of this new-coming community. ... More

It’s been frustrating working with them.

The people I had a chance to work with, Peter in sales and Abby in Home Design, are what made the experience the best possible. Peter checked in on me and kept encouraging me when I lost my job and the contract. I felt like it was a buddy checking in and not a sales guy hoping to close a sale. I felt that way because that’s what it was. He still texts me and makes sure everything is good. I made a friend. Abby made sure that she knew what our budget was and let us know the best place to go lower and places to just not go lower and the best quality for the price in all areas. She was great at saying wish for want you want in certain areas and delete it later. I’m glad I took her advice about the plugs in the bathrooms. I’m mad I didn’t take her advice about the plug in the closet. She’s right, I did end up putting my home office there… Then, George the PM was great for the walkthroughs and called in warranties on day one when things could not be fixed by the time of the walkthrough. I thought it would be a smoke and mirrors trick and he would have us eventually do the warranty claims. Then the cabinet people called. A week later the carpet people called. True to his word. ... More

Richmond American builds a great home. The quality and designs are beautiful. My whole experience has be wonderful! I love my new home!!

Great home but didn’t feel at home with issues and things needed to be fixed. Yes we might of missed a few things during walk through but I feel that the house should have been up to standards with Richmond quality homes. I’ve own a Richmond home before and know the service, quality, and issues resolved can be better. It’s frustrating waiting for a timeframe to have warranty issues scheduled with no shows or communication. We have had multiple issues with the warranty representative.

I had a very positive process

My overall experience with Richmond American Homes was a very disappointing process. I've had various issues with repairs and currently still need some touch up work done after being moved into my home for over a month. I was constantly told to input claims and after doing so multiple times on the same issues I would never get a response. I've had to be the one to make phone calls and get numbers to higher ups to make sure things would get done. I felt like I was doing the jobs of others and it was ultimately a huge inconvenience. I also had zero communication with my sales agent. When I originally signed on the home I was given a promotion that all my appliances would be given to me and upon moving in I was told my appliances were never processed by my sales agent. When I would ask questions about the details of my home she would put it on the job of someone else and could never provide me with answers to basic questions. Although I love the overall look and style of my home, the lack of communication and response to issues have caused more frustration than than joy and I feel overall displeased with the whole process. Because of these issues, I would not recommend a Richmond Home to future buyers. ... More

Builders did not disclose certain items to buyers, during and even after purchases. When discovered by buyers, builder were not responding to covered dispute/mediation. Not very trustful builder imho. Build quality is above average, except the painting workmanship, worst than regular DIYer. Builder should be more honest and more responsive to buyers' concerns/inquiries.

I’ve been told multiple things that we have been ghosted on from paint samples to another layer of brick for my back wall. Everything is fine until the day you move in, then we are left to hang dry after. My gas line won’t even allow me to put a walkway it is sticking so far out. I’ll be leaving more reviews anywhere I can about this. 450k for mediocre quality with lazy superintendents.

Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.

Our experience with Richmond American Homes has been nothing short of exceptional, thanks in large part to the dedicated individuals who guided us through the process and the quality of our new home. First and foremost, we must recognize Brenda, our salesperson, whose warmth, patience, and availability made all the difference. Brenda was always there to answer our questions, whether we were on-site viewing properties or reaching out via phone or email. Her welcoming demeanor and willingness to accommodate our frequent visits to the development made us feel valued and supported every step of the way. Additionally, we want to express our gratitude to Joey, our project manager, for providing us with peace of mind even after the purchase was finalized. Joey's attention to detail and commitment to ensuring that every aspect of our new home met our expectations was truly commendable. He has gone above and beyond to address any follow-up needs promptly and efficiently. The weekly calls with Brenda and the project managers is also a very helpful part of the process to keep us updated and on top of the timeline. The home was completed in the expected timetable and these calls helped keep us informed and answered all of our questions. The quality and value of our new home exceeded our expectations. Every detail, from the construction to the finishing touches, showcased the craftsmanship and attention to detail that Richmond American Homes is known for. We feel confident that we've made a wise investment in a home that will stand the test of time. For potential home buyers considering Richmond American Homes, we want them to know that they can expect a seamless and rewarding home buying experience. From the quality of the homes to the professionalism of the team, Richmond American Homes is a builder that delivers on its promises and goes above and beyond to ensure customer satisfaction. We couldn't be happier with our decision to choose Richmond American Homes for our new home. ... More

The homes are nice. Still waiting on the 30-day inspection and I’ve been living here for almost four months now. My home was kind of a rush job so things still need fixing.

The whole process was smooth and Denise really helped us through every step. Saul went above and beyond as well.

The lender used by Richmond is horrible. My sales associate Pam was amazing. The lender was in organized and wanted to change my closed date after driving 4 hours to Haines City. Their communication skill

Our house is quality built I do wish some changes could be made especially the closet arms if could be made of wood not the brackets there using but other than that everything was handled quick In response the team was effective financing was a breeze and guided I highly recommend also high ceilings

Overall we had a pretty good experience with you guys. The thing that torched our perspective was the absolute hassle we had to go through to get approved by your loan company. The house is wonderful, neighborhood is nice. Sales rep was great.

This was my 3rd new build and easily my best experience. Team was responsive, attentive and very knowledgeable. Everything I wanted was done in a surprisingly short amount of time. Everything I’ve asked for even after closing was done without question. Larry and Edgar are amazing.

Terrible experience not happy with home still waiting for several items to be fixed.

We couldn’t have anyone better than Noah H. As a sales person. He was extremely profesional, polite, knowledgeable with a wonderful attitude and responsiveness to every question that we had….. and we had a lot! Overall buying experience was excellent as first time home buyers. We never though it was going to be this easy.

Amanda was amazing! She’s very communicative and supportive. She walked me through the entire process and gave me construction updates almost weekly. She went above and beyond and came went to meet me at their office before they even opened. Jimmy and Kyle were great! They explained explained everything during my walkthroughs. Great customer service. During my final walkthrough, Kyle said, “We want you to be happy with your purchase.” He stuck to his word and fixed most of the discrepancies I found during my final walkthrough.

The overall homebuying experience, quality of the workmanship, materials is good. Responsiveness to issues reported is pretty quick and we did not had any major issues except cosmetic issues after we moved in. We are very happy with Richmond American service

Bad and cheap materials