Richmond American Homes Reviews

The quality of my new richmond america home is very disappointing. There were many, many issues during my initial walk thru before closing. Some major as the oven would not work without tripping the breaker. Since I would not sign off`on the home as is, the scheduled a final walk through 7 days later and said all issues would be taken care of. On my final walk through, only have of the items were fixed. I signed off only because I already gave my notice to move out but in reality I was wishing I wasn't in contract on this home. Since move in, there have been various issues found. Every time I wash clothes it trips the breaker, my flooring guy said all of the stairs were different sizes, there were many dings and dents in the walls, the cabinet wood tones were 2 different colors, a hump in the wall, etc etc. The quality of these homes is very poor. Speaking with neighbors they all have various and similar issues. ... More

I would never recommend this builder. Untrustworthy

Was not given second garage remote, garage was not pressure washed, house was dirty. Someone was supposed to reach out to get this scheduled and I have not heard from anyone.

Carrie was great to work with. Tim the foreman was absolutely horrible. Several months of delays, we kept getting lied to about the how much longer. Tim knows what stage they were at but kept making it sound like not much longer. Then when we had the walkthrough Tim just kept saying "well that's the way it is". We had a massive water leak upstairs within two weeks of moving in on an issue both our inspector and us brought up to Tim. Our flooring downstairs is not level due to the subfloor. Our walls/trim were horribly painted. Grass the the front yard is very patchy and mostly dead because Richmond American didn't pay the water bill for like 5 days on a very hot week. Many of the contractors that have come out since closing have been unprofessional and work very slowly. It been a crappy buying experience and would not use Richmond American again. We have been in our home a month and not a lot of progress has been made. ... More

The sales agent Dan was extremely helpful, communicative, and accessible during the pre-purchase process. Once I signed the contract, that completely changed. He took multiple days to respond to questions and didn’t come to the blue tape walkthrough. The construction team at the blue tape walkthrough was an assistant and a guy that was here for a week. The assistant left 30 minutes into the walk because he had a doctors appointment and was unaware of the walkthrough until the morning of. This left me asking questions 5 days from closing that couldn’t be answered by the guy there for a week, and the sales agent nowhere to be found. Upon closing day, 90% of my list was incompleted. The house was not clean, paint all over the floors, dust from drywall touchups all over the floor, and the exterior by hose bibs were splattered with paint. The construction team was clearly spread too thin and my punch list was not a priority. The punch list is still incomplete 30+ days from closing. The sales agent/builder never respond, and there’s no ETA for when my list will be completed. Terrible customer service and follow up. Would not recommend to friends or family. ... More

Muy mala experiencia todo mal construido y defectuoso. Y muchas mentiras por parte de los vendedores le dicen muchas mentiras a los cliente solo por vender y ganar su comisión deberían de darle salió para que mientan . Y me dijeron que mi casa iba hacer igualita a la casa modelo y nada totalmente diferente . Muchas cosas no me gustan también me digerían que el terreno iba hacer más grande y nada pero voy agarrar un abodago por que tengo pruebas mensaje donde me disen las medidas del terrero y no es verdad

While the layouts of these homes are appealing, that’s about where the value ends. The construction includes the absolute bare minimum of items, and what is included is often installed poorly. Be prepared to make numerous warranty claims, which can take anywhere from days to months to get resolved. You'll need to budget extra for essentials like additional cabinetry, garage door motors, ceiling fans, a fence, a screen for the lanai, blinds, and much more. The carpet was installed with builder-grade padding, and the flooring is disappointingly curvy and bumpy. I’ve also noticed exposed screws on the drywall that were just painted over, and there are random items with screws missing entirely. I also have exterior cracks that look like foundation issues which the builder claims is no big deal. Most importantly, the HVAC system is a major letdown. They provide an underpowered system, so if you have a larger home, expect to run your AC nearly 20 hours a day to keep the place cool. If you are deciding to go with the builder lender for the incentives they offer, it’s going to be an extreme headache. The lending experience was the worst I’ve ever had and owning multiple homes. While my experience with this builder was poor, from what I’ve heard from other buyers from other builders in my surrounding area, their experiences were not much better. I choose my home due to the location, timing, and most importantly home layout. Additionally, the Richmond sales rep who showed us the homes was very sweet and accommodating. She was the best part of my home buying experience. ... More

Sale Dept Great, Designer Ctr Great, Mortgage Company Great, Insurance Co Great but Construction Dept is lacking Pride and Supervision or actucally there is none and when you send emails you get no reply back and I not even sure they read them because nothing is completed or communicated back to you. Had recommended 2 friends and have gone back to them to express my disappointment and wish I had not referred them due to the construction department. Its just sad and heard from my New Neighbors they have had the same experience.

Terrible people to work with

Overall not a very good experience, I would try my luck with a different builder, they definitely could’ve done better.

They will over promise and under deliver. Everything was a quick fix during the walk around but they waited a month after closing and my consistent follow up to start making repairs that were supposed to be done prior to closing and then postponed by the builder to the week after closing. To name a few: -water hoses in the washer are cross connected -unable to use a broken tub for a month now and builder is MIA. -they show you better quality appliances and then go with the cheapest. -a door doesn't latch - ceiling was not properly painted -floor has stains -house wasn't cleaned. AC filter was not replaced as promised. -Appliances has dents, and scratches, same with sliding doors. Windows stained with glue or paint. The lack of care is obvious. For a better experience have them get any work done PRIOR to closing. I'm disappointed with the experience don't recommend this builder. ... More

My move in date was changed first "by mistake". Then a second time was changed 10 minutes before end of day, the day before with no notice provided to me. When I finally did move in there was no walk through and several items were not finished, to include; issues with both showers no range installed, and several leaks. Since then superintendents have been rude, cussed at me, and been generally non responsive.

My husband and I bought our first home in March and just to sum up our experience I’ll write a small review for now. from the beginning our experience was less than favorable, our sales agent did not know how to handle any questions we had. Our home also did not come with blinds, fans, and bonus we got a broken front window that had been there since October and we moved in March 25th. Overall I can’t recommend this builder, in-spite of our repeated efforts to connect with the sales agent manager and work with someone else we were not assisted. Nothing was ever done to rectify the poor experience we had with buying our first home and nothing was done or credited to “make it right” for us. ... More

If you enjoy being overpromised, undelivered, completely ignored and overall frustrated for over 6 months straight to only find yourself living in an unfinished, overpriced, cheaply built home… then you’ll LOVE Richmond American Homes. I cannot say enough terrible things about this company, and they have managed to make an experience that should be one of the most exciting and happy experiences for you and your family into a dumpster fire.

My overall experience with Richmond American Homes was a very disappointing process. I've had various issues with repairs and currently still need some touch up work done after being moved into my home for over a month. I was constantly told to input claims and after doing so multiple times on the same issues I would never get a response. I've had to be the one to make phone calls and get numbers to higher ups to make sure things would get done. I felt like I was doing the jobs of others and it was ultimately a huge inconvenience. I also had zero communication with my sales agent. When I originally signed on the home I was given a promotion that all my appliances would be given to me and upon moving in I was told my appliances were never processed by my sales agent. When I would ask questions about the details of my home she would put it on the job of someone else and could never provide me with answers to basic questions. Although I love the overall look and style of my home, the lack of communication and response to issues have caused more frustration than than joy and I feel overall displeased with the whole process. Because of these issues, I would not recommend a Richmond Home to future buyers. ... More

This is my fourth time buying a home, and it has easily been the most difficult, stressful, and complicated experience I have ever gone through. From dealing with the lender at closing to finally getting the keys, nothing has gone smoothly. I could have handled some bumps in the road, but this has been absolutely unbearable. Now, I am struggling to get warranty issues addressed. Before this, I had only heard positive things about Richmond Homes, but my experience has been far from what I was expecting. I truly regret choosing to purchase from Richmond.

I will not recommend to anyone

SALES MANAGEMENT IS NOT HONOR, THEY NOT HONOR THEIR PUBLIC PRICE

They have not responded in regards to when the repairs that needed to be done will be completed.

Listing out all the issues and horrible customer service we experienced would do nothing for anyone. So, save yourself the time and heartache and DO NOT BUY A RICHMOND AMERICAN HOME. Take your hard earned money and spend it somewhere else. All the reviews are true. Horrible craftsmanship, quality is cheap and customer services (after they take your money) is less than stellar. You've been warned. DON'T DO IT!

Don’t believe a word they tell you. Had many issues from sales person all the way up the management ladder. Upper management was not in anyway helpful. This builder does just what they want and don’t care about your needs.

do not complete sell till after inspection

Bought a model house couple months ago already started having problems with water leaking everywhere there’s cracks all over my exterior walls and no one takes the responsibility.

Buying a home is supposed to be an exciting milestone, a dream come true. Unfortunately, my experience with Richmond Homes turned out to be the biggest regret of my life. From start to finish, the process was riddled with frustration, disappointment, and regret. The pressure during negotiations was unbearable. Richmond played games with concessions and demanded an exorbitant amount of earnest money, clearly designed to lock me into the deal. It felt manipulative and left me feeling cornered, rather than confident in the decision I was making. When it came time to inspect the home, it wasn’t even 100% finished, and the closing package wasn’t installed. This is something you’d expect from amateurs, not a supposedly reputable builder. To make matters worse, the quality of materials was shockingly poor. Cheap labor and cost-cutting were evident in every corner of the house. It’s clear Richmond is saving money on details that matter most, sacrificing quality for their bottom line. The gap in communication throughout the process made everything even worse. Getting answers to basic questions felt like pulling teeth. There was no transparency, no accountability, and certainly no sense of customer care. It seemed their sole focus was cashing in and banking profits, with zero regard for the buyer’s experience or satisfaction. I’ve spent countless nights regretting this decision. What should have been a proud moment in my life has turned into a constant source of disappointment and stress. Richmond Homes has failed on every level, specially quality. ... More

For any new buyer, please make sure every conversation you have had to put it in writing, monitor and follow up. We were given the key of the house, that was not fully ready, filthy and missing items ( mirror, bathroom glass, window glass - FILTHY FLOORS). We had owned three houses, and this by far was the worst transition ever. PM on the community needs to learn how to communicate with owners on status of request.