Richmond American Homes Reviews

We’ve had a lot of issues after buying the home. A lot of poor quality work done on the home. Many things not put together well, the upstairs bathroom flooded after a storm because there is an issue with the roof or the pipes and now we’re worried about mold and water damage from every storm before that. We’ve appreciated quick responses to our warentee requests to address these issues. And that we are under warentee, but very disappointed in how poorly the condition of our new home was in.

The sales process was very efficient and pleasant. After moving in we found several issues with the house itself. We made a list and were instructed to communicate with their representative to get these resolved. Almost a month and a half later and all communication is one way - me to them. I don’t even get a thanks for the text I am working on it. Nothing. It is very frustrating.

To ensure a timely and smooth home-buying process with Richmond American Homes, it's important to actively communicate with members of their Sales, Loan, and Customer Service teams. Staying proactive in your interactions will help you avoid delays and uncertainties, keeping you well-informed about the next steps in the process.

We had a new sales agent that didn’t know much. We mentioned things to him about the house and they were never shared with the builder. He quit prior to our closing only to our surprise and that was not communicated. Our new home orientation was done with someone that had never been to the house prior. So it was not that helpful. Many items from our blue tape walk through were not addressed prior to final walk through. The same person that did our orientation said he was never back at the property since that day so he didn’t even know what has done prior to final walkthrough. Some of the items were done at the final walkthrough, others were not completed at all. He failed to do many things he promised. He said to reach him directly to handle some of the repairs that rolled over but that quickly changed to file warranty claims. It had taken several weeks to get some repairs taken care of. We have lived in the home now for four weeks and still have areas needing paint based on repairs. Hard to feel settled in when you have a wall and trim in your living room that is not complete. Communication was poor throughout. The mortgage company waited until the very last minute to really look at details they needed which made us have to push back our signing. Not a great experience at all and still dealing with headaches and having to make plans around repairs and paint. Not what I expected from a new home. ... More

The overall process was good, using their finance company was ok, but got a great rate. The Site Supe is not up to the task of making sure all punch list items are completed before closing, or even addressed in a timely manner after closing. There is a lack of ownership of the issues that remain open but all parties with Richmond American Homes. The house is nice, it is just all the little things that should have been taken care of; paint on the carpet, ships in the walls, pink "paint fix here" marks were missed, miss matched fixtures. All easy to fix, just were not done.

The beginning of the process was very smooth but by the end was a disaster, disappointment. I think the loan processor and the underwriter didn’t use the information they have for weeks prior to the closing with excellency. They was required information, transactions and payoff the day before closing, and also the closing day they was very late on everything. After we finally close I didn’t have the key for my new house and let me in shame in front of my family and friends, specially my wife, to me was a disaster.

My experience wasn't a good one.

Low quality workmaship of details. Property was deliveres not cleaned except vacuum. Provided list of items to constructed and seems it was ignored, never camr back to report. Seems people do not want to be bothered after closiog.

I came into the sales office, but my Real Estate Agent had a family emergency, and I went by myself as I didn't want to reschedule. I provided the Richmond American Rep with all his information. When we confirmed that I qualified for the Trade Discount we had to remove my agent (who fortunately was ok with it) from the contract. Despite signing all the Richmond American Finance paperwork identifying this home as a primary residence they would only approve me as an investment. When I asked for the Real Estate Agent to be reinstated on my contract Richmond American Refused. This could possibly be illegal. Upon doing my first walk thru there were several issues, missing appliances, etc. Jesse the builder rep for American Richmond assured me they would get done by closing. Due to the missing components such as the stove, and other items I had to pay an extra fee of $450 to the appraiser to come back out once the house was completed. Richmond American should pay this fee and I'm sure they are legally bound to. Upon my final walk there was still many items not completed, the soft water system wasn't installed yet, and the osmosis system is still not installed to date. The house was dirty, all kinds of paint etc. on windows of the French doors and front door of which i spent a lot of money to upgrade. Jesse assured me he would get it all done asap after close. It's been over a month and still not completed. To top it off your sales agent Chad purchased a new home only two houses down as a PRIMARY receiving the trade discount that was taken away from me and literally within a week of its completion is renting it out. Furthermore, everyone in the office knows about it. I was told by one of your reps that he has a 3-year agreement for $2100 a month. This is truly unethical!!!! I am still considering legal action as a result of being discriminated where you allow your own employee to violate company policy, lie on a legal finance form subject to penalty of perjury as he stated it was a primary residence, and never lived in it for one day. You did not allow me to do the same. Why? Cause I have Hispanic heritage? Not Sure. My house is still not fixed, still missing major components, and has held up the process for me to occupy this home. ... More

The build is so poor no attention to detail at all. So many mistakes it’s crazy this is a model home. The construction workers blast their music all day from early morning to end of day we can’t sleep from them. Wood delivery dropped off at 5:30 am the other day waking up every one in the house. 5:30am the delivery driver is slamming his flatbed up and down to shake the wood off his truck. They come onto our property many times since we moved in. The construction workers park in front of our house literally taking our sidewalk parking and drinking beer and having lunch right outside our yard. You guys have over stretched your employees it’s hard to get a timely response and so many missed appointments I can’t begin to mention. This all takes time out of my life. There’s so much construction debris in and out the house. The hardwood floors are full of paint marks and paint drips. The windows are damaged and paint stuck on them. The concrete outside my house is so bad everyone who comes to my house mentions how bad it is. I’ve had 2 friends get nails in their tires. ... More

I bought the home December of last year. Inspection had minor issues. Afterward, the second walkthrough also had not fixed issues. They asked me to waived inspection because it was a new house. Maybe I should not have agreed. In addition, even though I paid 20%, they didn't go over that I could opt out of paying taxes every month. I also submitted a request to fix more minor issues. It was hard to get the issues resolved.

Get your punch list completed prior to closing.

Overall this has been an exhausting process. There were so many issues wrong with the house. You would think paying over $700K for a home would get you more. Materials are cheap. I will never buy another RA home, and I will not be recommending your homes to anyone looking to purchase.

The only good thing about this company was the foreman. Otherwise, we were misled and deceived.

The view is nice, the house looks nice but the quality of work suck! Would I buy another Richmond home? Not in a million years unless it’s been some miracle they actually took their time to build a quality home and not quantity. They give you a 6 month warranty but it takes them almost the same amount of time to fix the issues. No thanks!

Bad experience, any time I’m referring Richmond

We've had to gradually accept the sad truth that, in this day and age, you can't find anyone who will deliver an acceptable product. The housing industry is no exception. Over many months, we observed the building of our new house, in addition to multiple homes in our neighborhood and others. What we saw was subpar work, done hurriedly by workers who either A) don't know what they're doing or B) simply don't care. They obviously put quantity over quality, and the proof shows in the final result. I have neither the time nor the inclination to explain here in detail Richmond's failings during the building process, but let's just suffice to say their over-reliance on vendors has created an inefficient and dysfunctional system. Because incompetent craftsman cannot do the job right the first time, Richmond and the buyer spend precious time and effort arguing over who is responsible for items which need fixing. On the occasion Richmond actually accepts responsibility, getting someone to come over and do the repairs is an entirely different challenge altogether. We had to constantly monitor the building process just to keep everyone honest, and were forced to move into a house with multiple unfinished issues just to close on time. Throw in the fact that their in-house lending entity treated us like potential money launderers, and I have to say having Richmond build us this house has been the most stressful experience we've ever been through. We won't do it again. ... More

I’ve experienced the home buying process 5 other times before working with Richmond. This is by far the worst experience I’ve had from beginning to end and even after buying the house. The Lender could not give me firm or confident answers to my questions. I go the run around many times from the sales person and the construction person in charge while the home was being built in regards to things the home came with and what, how and when it was going to be finished out with. The underwriter and the lender were not on the same page even after I provided the same documentation to them multiple times. My real estate agent tureens out to lie about commission percentage that we agreed to. The title service was the best part. I’m not new to the home purchasing process. It’s been 40 days after closing and some things are still not painted (doors, walls, touch-ups). I’ve notified them at least 3 times and nothing has been done about it. ... More

progress on the house was pushed back 2 times and then when it came to the end of the month they pushed us in due to rate locks even though the house was not finished to our liking. We went to 3 separate walk throughs and items on our punch list were not taken care of and a month into living here have still not been taken care of or even discussed when the work would be done. They contract out all the finishing work and this was not up to par by far! Base boards have paint run and over spray all over them. nail holes are still exposed and not covered up. corners of the baseboards are not flush or are clumped with paint overall looking terrible. All doors and door frames have chips or holes from the nails that were not filled prior to paint. Areas of the texture on the walls are missing in some spots or over splattered in some. The wrong paint was used in some areas and some areas not even painted at all. Overall finished product was rushed and the Superintendent didn't even look over the final product to even give the okay on the walk through. It was embarrassing to see that many tape marks through the house and between the walk throughs minimal things were addressed. almost as like they just removed tape and didnt think we would check to see if it was fixed. Still embarrassed to invite people over to my "brand new house" with it looking like i hired some random joe off the street to complete this work. Unacceptable! ... More

dealing with the insurance and mortgage folks was not the best

I'll start by saying this was the worst 1st time home buying experience for me and my wife. I feel completely misled from the get go when looking at the model home. I was told my home would look exactly like the model, when come to find out this was completely untrue. There were upgrades in the model home that cost additional and weren't mentioned to us until after we left a deposit. When we found out we weren't getting certain features we tried to back out and get our deposit back, the sales lady gladly mentioned if you back out, we keep your 11,000 deposit. Now would you feel trapped, who walks away from that kind of money? I almost did because the house we were stuck with did not look like the model home, no fireplace, only certain railing up the stairs and not all of it, a huge water heater UPSTAIRS in our laundry room which reduced the size of our master closet nothing like the size of the closet in the model home. I observed the house being built because there was no security onsite and I could literally walk in the house after hours any night of the week. They went through three super intendants so my house was built completely unsupervised which explains the low quality work in some areas. Because of lack of supervision, our closing date continued to get pushed out because delays with materials and deliveries affecting us the new home buyer. Items were broken as they were installed and repaired instead of replaced. Wait, I thought I was buying a NEW home not repaired.When escalating this up to the V P level, he took my call but was prepping for a fishing trip and didn't pay attention to my concerns. Monty mentioned he would return my call and never did and never answered my call after that, what kind of customer service is that, but you're quick to tell me I'm locked in a deal that I was misled into. If I could afford an attorney, I would have reported this company and tried to sue as I was bullied around and forced into buying a home I DID NOT WANT TO BUY! Does that sound like a good experience to you? Sincerely, an unhappy 1st home buyer with Richmond American. This probably won't be posted anyways. ... More

The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.

With any new build it’s common advice to be involved in the building process as much as possible. The sales representative was awesome and ensured I had ample walk through given the lead time to closing. In said walk throughs, I listed items that were below the standard or in need of repair months before closing. The week of the final walk through many items had not been resolved and new items came up. The construction team was not aware that my closing was the next morning even though the final walk through and closing had been scheduled and I had come back from out of town. Initially there was pressure to keep the original closing date but I was not willing to close with the home in its current condition. Corporate or whoever decided that because there were so many issues remaining they would push closing. At closing corrections had clearly been made. Workmanship to final touches of the home were bad. Grass had many dead patches. Plants planted sideways. Sprinkler installed with wrong sprinklers. Had to higher painters and cleaners to remove paint off of fixtures and repaint. Drywall repairs due to break in that happened while the home wasn’t mine cracked almost immediately. Interior door did not close (fixed by moving plate - sticks off the wall). Warranty repairs left more damage to paint / wall. Exterior of home need washing. Sliding door not level when installed has to be completely replaced. They installed mandatory white cabinets that have construction hand marks in them that I cannot seem to get out. Construction dirt / hand marks in freezer and refrigerator upon move in. Dryer not hooked up to vent (found out after drying a load of clothes of course). Any damage done during construction is essentially painted over. I can see where damage was. Beautiful floor plan but if you are hoping to buy new so that you do not have much maintenance this is not the builder for you. Upgrades are required to make the home appealing if your hoping to eventually sell it or rent it. There are some other things that came up that I may be forgetting to mention but I will put them in my Google review in the form of picture. ... More

Chuck was exceptional, professional and very very responsive. If it wasn’t for him I wouldn’t have bought the home. He went above and beyond the call of duty to get things done and address issues that wasn’t even in his job description. Scott has been great in addressing repair/missing item issues. Quite a gentleman and knowledgeable. Your mortgage side is horrible except for Khrista. She was wonderful. The underwriter was totally absurd. Kept asking for information previously submitted. She aggravated me to the point of me calling the deal off and Chuck actually intervened to help. Wrt workmanship, please do not hire the people who did the paint, spackle etc. ... More

Overall home buying process was not bad at all. However, the quality of house has been very disappointing so far. I have had some sagging floor. And fortunately I could still use the warranty service which Richmond home provides us. However, I am doubting the quality of the framers who work under Richmond home. They lifted up the floor, and this issue has not been solved for a few weeks now. So overall, it is quite disappointing.