Richmond American Homes Reviews

I am happy to go with Richmond American home. Everything went well from the first start until I got the house. They took care really good of customer.

Buying our Richmond American home was easy. The Sarah was exactly what we were looking for. Perfect for us with its beautiful layout. Reasonably priced. Lovely neighborhood and all surroundings.

The Richmond-built home that we bought is beautiful and we love it. The struggle was all worth it. The lead-up to closing was stressful because RAH has many rules and restrictions in place that are not buyer-friendly, for example: restriction on pre-closing home inspection, restriction on who can be present during the walkthrough, restricted entry prior to closing. The construction crew were always friendly and helped us with pictures as we planned furniture though! The sales team was great at first, but I can't help but correlate their change in attitude with our desire to not use their preferred lender. We are still unhappy with how their preferred lender cannot come to a competitive loan package even with over $25K in seller credit. However, this process of conversing with multiple lenders taught us a lot about the mortgage lending business. Many voice messages and emails went unanswered and we resorted to persistent phone calls to make sure that we're on track to close on-time. Even after closing, getting a hold of the sales office was a struggle. ... More

I bought the home December of last year. Inspection had minor issues. Afterward, the second walkthrough also had not fixed issues. They asked me to waived inspection because it was a new house. Maybe I should not have agreed. In addition, even though I paid 20%, they didn't go over that I could opt out of paying taxes every month. I also submitted a request to fix more minor issues. It was hard to get the issues resolved.

Overall I had a moderately good experience. I do feel like I had to stay on top of the builder to make sure most of the outstanding items were followed up on before the closing date which I didn't expect with such a short closing period before the holidays. There were also a lot of nails and materials left in the backyard which I didn't anticipate. In general the sales office was helpful and my builder contacts were mostly responsive. I do feel they would of been more attentive if I was able to review their work more often but unfortunately I don't live in the state so that wasn't an option. ... More

Small paint issues throughout house.

I am extremely disappointed in Richmond American homes. The process started out well. My agent that handled the initial sale and my design consultant Taffie did a good job. However, once construction began and throughout the construction of my new home, I have been extremely dissatisfied with the communication regarding the process and the workmanship that went into my new home. I closed my sale on January 16th, 2024 and there are still unfinished items that I have paid for and yet to have completed. I have not heard a single word from anyone at Richmond American about these issues. I have significant problems in my home that will never be fixed. This situation is true for many of my neighbors as well and we are discussing the possibility of litigation at this point in order to enforce our rights. I would strongly recommend against anyone buying a Richmond American home until the company fixes its communications problems and hires better contractors that complete the work at an acceptable level. I could not be more dissatisfied with Richmond American Homes. ... More

Great experience and trustworthy all the way. Sales Associate, Chuck, worked great on my side all through the way and respond to every questions in a prompt respectful, and professional manner. Great guidance all through the way for a first time home buyer like me, and the gift and follow ups even after moving in was great ensuring we enjoy our new house.

We love our home. The preferred lender was really great. I feel like the builder agent could have communicated a bit better. It caused a delay of a few months and we had to spend several thousand on an apartment. They wouldn't sell us the lot we wanted because our down payment was contingent on selling our house. We went under contract for a different lot being very clear we intended to transfer to the lot we wanted if it was still available. The home we wanted was supposed to be finished late September/early Oct. But once we went under contract for the lot we didn't want, they stopped working on the house we wanted and rushed to finish the house we put a deposit on. We sold our house, did everything to transfer the paperwork to the original lot we wanted only to find out that now it wouldn't be done until mid December. Kind of threw a wrench in Christmas. The builder also didn't notify us that the house was built 10' further back than the plot map showed until we were under contract. This makes the backyard very small, but we've come to appreciate that we have a view out our side windows whereas everyone else has a view of their neighbors' windows. That's all just some feedback. All of the above will be just a silly memory in a few years. Just odd that they'd stop construction on a house that had a buyer to focus on building a house we told them we weren't interested in. Overall we're very VERY happy and the warranty people, especially Trudy are absolutely phenomenal and fantastic to work with. ... More

They were a great team! Very responsive and personable.

The details you get for the price of the home is better than any other home we saw.

Home was not ready to close, first walk was done without power, but corporate refused to move the closing date. Almost a month in the home and still asking for things to be fixed that were promised to be done since closing wouldn't be moved. Word to the wise, simply refuse to close if they don't fix things. Love the floorplan and location, wish the builder kept their word.

Great Team, Quick to Address to Issues

ommisions of options we needed to know about things like floor color of carpet and laminate floor. paint color choice since are same price type of doors. cleaning of garage floor surface before moved in. "DOORS ARE TO TALL" WE ARE NOT GAINTS....

Sooo happy with Richmond home from day one till close.

Excellent quality of materials! Staff are very helpful!

Josh has done an amazing job of helping up through minor issue with the home. He is extremely thorough and always available. His customer service and dedication is why we would recommend anyone buy a Richmond home.

they charge for too much that should be included.. adverstising was mis leading.

Get your punch list completed prior to closing.

Overall, I'm disappointed in the quality and craftsmanship of our home. After being moved in for just over a month, more and more issues are coming to light. Corners were definitely cut to save the builder money. The home seemed rushed to get completed as well. The silver lining to all of this is that so far, they have been fixing issues in a timely manner once they are brought to them.

We recently went through the process of purchasing a home, and while there were certainly positive aspects, there were also some significant challenges that we encountered along the way. Let's start with the positives. Firstly, the front office sales team was exemplary. They were consistently cordial, communicative, and attentive to our needs throughout the process. Their professionalism made navigating the initial stages of the purchase relatively smooth. Secondly, securing a mortgage through the lender was surprisingly easy. We appreciated the efficiency and clarity they provided, which made what can often be a daunting process feel manageable. Additionally, the interior design process for the house was unexpectedly enjoyable. It was both fun and informative, allowing us to customize our new space to suit our tastes and preferences. However, our experience was not without its drawbacks. One of the most significant issues we encountered was the misrepresentation of the property. Despite being sold to us as a single-family house, it was, in fact, a single-family condo. This discrepancy wasn't realized until well into our Escrow period, causing confusion and frustration. Furthermore, there were several discrepancies within the house that were not addressed prior to closing. This lack of attention to detail left us feeling disappointed and questioning the thoroughness of the process. Upon moving in, we were dismayed to find the house in a less than desirable condition. It was dirty, with uncleaned counters, muddy footprints on the floor, and dust accumulated throughout. This lack of cleanliness was disappointing and not reflective of the standards we expected. Additionally, the details regarding HOA payments were not fully disclosed to us, leading to uncertainty and confusion regarding our financial obligations. Lastly, we felt rushed throughout the closing process. Instead of feeling confident in our decision, we were left with the impression that closing the deal quickly was prioritized over ensuring our satisfaction as customers. In conclusion, while there were positive aspects to our home purchase experience, such as the professionalism of the sales team, the ease of securing a mortgage, and the enjoyable interior design process, the significant drawbacks, including the misrepresentation of the property, lack of attention to detail, cleanliness issues upon moving in, incomplete disclosure of HOA payments, and the rushed closing process, left us feeling dissatisfied overall. ... More

Non responsive people. After several calls and emails, nobody answers your concerns. The quality of the brand new building is not as good as you think. Very bad customer service. The offered incentive would be gone in some non sense expenses.

I had to close twice because of the lack of the certificate of occupancy. I could never get a real closing date in order to schedule my movers. I lost $1500 at the 2nd closing that I wouldn't have lost in the 1st closing. There was no oversight on the trades such as my entire floor of the house. It wasn't leveled before the LVP was installed leaving hills and valleys in my flooring. My beautiful quartz countertop on the kitchen island has a extremely visible seam directly down the middle...as do the countertops by the stove. Doors are hung correctly to be able to close. An uninstalled shutter was in my garage. And my premium lot, which costs extra, has a retaining wall built 15 feet inside my property line giving me zero access to the back 15 feet of my property. From the street, this looks like a beautiful house, and for the $$$ it should never have had these issues. So far, the builder tends to make excuses about the major issues. I'd lost trust in them during the purchasing process. I should've cancelled this purchase and moved on to a more reputable builder. Now the company has been bought out by a Japanese firm. Maybe they're more reputable and will fix these issues...but after going through this process, I doubt it. I'd suggest looking elsewhere for a quality built home. ... More

Excellent service and great environment

It was a long process. A lot of endless paperwork-The house is good-a few concerns-they fixed quickly. It was not an easy process. House is in a great location.