Richmond American Homes Reviews

Loved the weekly updates on the status of our home as it was being built. The whole process was very easy and hassle free. Thank you for everything! We love our new home!

I could not be happier with my results. Quick service & very trustworthy staff. Took care of my insurance needs. Eric and the entire Richmond American Home Staff were very professional and were great to work with. Amazing Home buying experience!.

Experience is good,, house is nice

I'll be honest, it was a pretty rough experience overall. I put the money down in January. They initially said July was the goal, and then pushed to mid August, then mid October, mid November, end of November, mid December, end of December, mid January, then I finally closed (barely) at the end of January. There was a different person to work with every other month, between sales reps, superintendents, construction managers, etc. They had to redo something about nearly every part of the house because they did it wrong or failed inspections, and turnover was well over 100%. I had to compare notes with several of the contacts at the company each week to try to figure out what was actually happening, and I was going out there myself once or twice per week to see who was right. They were scrambling to finish at the end- I was missing countertops and tons of aesthetics during my initial home walkthrough (blue tape) and they were still finishing up the morning of closing. They didn't get my certificate of occupancy until literally hours before closing, so I couldn't do utilities beforehand, and closing took 3 hours because we had to wait for the CO to propagate through the various groups. I worked with some good people like Melissa, Darlene, Taffie, and Alan that kept me from pulling out completely, but it was a rough process overall that took over a year to complete. It's a good house, with many things I really appreciate (large yard, gutters/architectural shingles were included, great drywall work, heavy emphasis on energy efficiency, tall ceilings, etc.) but it was a lot of work to get it done correctly along the way. ... More

It was fast and easy professional I would recommend doing business with Richmond American

This was our first home purchase but not the first exposure to the home buying experience. A family member recently closed on a new construction from a different builder and it was a headache and total mess for them. We all know about the horror stories. Our expectations were low and we figured it’d be like pulling teeth to have any concerns addressed. This was not the case! We couldn’t be happier with our home. Jesse, Rex, and Chad at Desert Oasis II truly deserve to be recognized. Thank you gentlemen for our forever home. We will raise a family in our house and make lasting memories. This wouldn’t be possible if it wasn’t for the care and attention from start to finish. I am a detailed oriented person and was floored by the quality of craftsmanship that Jesse and Rex turned out on our home. We have had nothing but great things to say about Richmond American to our family and friends. Once again, thank you to everyone at Richmond American and a special thank you to Jesse, Rex, and Chad! ... More

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Overall this has been an exhausting process. There were so many issues wrong with the house. You would think paying over $700K for a home would get you more. Materials are cheap. I will never buy another RA home, and I will not be recommending your homes to anyone looking to purchase.

a runaround when i call for a problem

Overall our experience with Richmond is good

Low quality materials have been used.

Richmond was great to work with - we found multiple homes that we wanted to buy, and we ended up with the home of our dreams!

Good plans! Workmanship is poor. And supervision of construction. Very poor. I still have issues that I need to now try to get fixed on my time. I’ll be by the grace of God to get these things done. Not to mention some of the main construction there’s issues. I still may have to take things up to the Better Business Bureau.

I just liked the way I was treated by everyone I came in contact with. So far so good. Thx Marco

sales rep very helpful and friendly

We love the floor plan. They were flexible with our requirements for closing. Has taken a couple of months to resolve all the build issues. None were overly major, but a lot of small things add up. There was also a disclosure issue surround the totally unnecessary HOA, whose existence and terms were not provided until after we closed.

Great experience overall. The value for the home was perfect. Material quality of the house was to be expected. After moving in door knobs and lights fell off. Paint a little sloppy after noticing being there for awhile. Overall, I would work with Richmond again.

We have been so happy with our home! This is our second Richmond home. We have seen other builders but nobody has had the same workmanship of Richmond

This was the worst experience of my life. I would never buy from Richmond American Homes again, once you close and pay that’s it your pretty much on your own. The amount of shortcuts they used is unbelievable, we are selling our home and OK with taking a hit the experience has been that bad. No follow up from the Executive Management.

They were very responsive and kind to deal with.

Overall my experience with Richmond American has been alright. In the beginning, my sales associate through Richmond Casey was great. He went down step by step through the process and what I would be needed to do and what I should expect throughout this process. He sold me on being very intuitive and putting a personal touch on all aspects of the home buying process and he'd be there will us every step of the way. Turns out 2 months before closing, Casey just ghosted us basically and left my wife and I to practically fend for ourselves. He should probably change his sales pitch. For all of our walk through, he no showed, no email, no text, no nothing about him not being there. When it came to closing, he never communicated to us via email. He'd call me and tell me he was working on things on the back end but nothing he was working on can true and when I asked him to email me everything we talked about so I had it in writing, he never sent it. I think my realtor and I asked Casey to put these things in writing 6-7 times and he never did. The only bright spot of things was the superintendent Justin. Justin was there for us during the walk throughs and closing period when Casey was not. Justin made sure any issues that we saw were taken care of or he scheduled someone to come out to fix those issues as soon as possible. He has communicated great and overall has been Richmond Americans saving grace for this review not being vastly worse. We love our home; we love the community and quality of the home with the materials it was used to build it. It was our experience during the last couple months with the sales associate Casey that left us with a beyond sour taste in our mouths. We are glad Justin was able to help us in the end! ... More

They were able to work with us and get everything ready a week early so we could close on our new home. That matched up with the closing on our old home. They were very helpful and worked extra hard to make poor transition as easy as possible.

paint splatter all over the new vinyl floor. garage was used to mix paint without using a drop cloth. i assumed when they turned over the house the garage floor would be cleaned. it was left a mess. 90% of the garage floor covered in paint splatter. customers shouldnt have to point out the obvious mess. workers take no pride in caring for the new home. noticed scratches on counter tops from tools. cabinet drawers misaligned. The electrician on the other hand took pride in his work. noticed all wall outlet screws were all aligned. small things do get noticed.

Chris the Superintendent made me feel like a valued customer through his white glove service and follow up/follow through post close items. I have had a seamless home buying experience and they truly go above and beyond to ensure you are satisfied with your purchase. This was a great starter home and I absolutely love the floorspace of my Chicago Floorplan especially upstairs. I feel I purchased a great Floorplan with views at a fair market price.

I am enjoying my new Richmond American home