Richmond American Homes Reviews

My realtor, Veronica, was extremely helpful in understanding my requirements for a new home and communicating that with the builder's sales agent, Christian. He showed me the perfect home to meet every requirement I had. During the initial walkthrough, the builder's program manager, Dave, and warranty representative, Dawn, walked me through the home taking great notes on issues requiring attention. Approximately 30 days after closing, the warranty rep once again reached out to me to see if I had noticed anything needing repair. I had one spot at the top of the stairs where the floor squeaked. She had a team come out the following week to repair the subfloor installation to eliminate the squeaking noise. The best homebuying experience I could hope for, from beginning to close and even beyond, this team was first rate. ... More

The view is nice, the house looks nice but the quality of work suck! Would I buy another Richmond home? Not in a million years unless it’s been some miracle they actually took their time to build a quality home and not quantity. They give you a 6 month warranty but it takes them almost the same amount of time to fix the issues. No thanks!

Jim at sales was very friendly and answered all the questions we had during our purchase.Jose the field supervisor was very helpful during the building process,noteverything was perfect but the response team was responsive

The Sales staff lacks professionalism, is very unresponsive to any issue or concern. Where they rate higher is their Superintendent who takes great care during the building process and after.

Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of the areas of the house for the most part. The house is fine, but issues that are blatant and should not be overlooked during the building process have been. This does not make me feel very comfortable as a veteran Who used his Certificate of eligibility to buy a house, That stinks of mediocrity, is something I should not settle for! ... More

My only issue is repairs that promise to be fixed have not been fixed or partially fixed. And every home in my subdivision foundation isn’t showing like it is on my home. It seems like another piece of siding should go there. So unfortunately I’m not happy until this matter is taking care of.

I would think twice before purchasing a home by Richmond. The quality is poor and they don't care about workmanship. If you find an issue after your walk through and closing they won't fix it. Make sure you document everything. Still waiting for a response to an issue the superintendent said he would take care of. It's been a month and half wirh NO response from him. Home buyer be aware!

Awesome sales staff. Terrible build experience. Lots of promises and lip service from the superintendent. No one comes back after closing to address issues.

Tara has been the best! She’s super on top of every request I’ve had!! She’s knows her job and does it well!! She’s the best!!!

This was my first time buying a home and I was very nervous until I met Lawrence. He was very kind, informative, helpful and professional! He let us know every little thing that was happening throughout the process and that was great , It put me at ease and it helped me enjoy beginning to end. Thank you very much!! I love my new home .

I had a wonderful experience with the sales office from the beginning to the end. All of my questions and phone calls were promptly responded to. Even after I moved in, the sales office checked with me to see if I needed anything else. I would highly recommend!

Purchased and contract was to close in 2 months on a specific date when the home was to be completed. 1 week after contracting the insurance provider is the one that told me the builder is closing 2 weeks earlier. I could go on and on about the disappointment but let's just say the home was no where completed when I closed. The title company was hacked- not there fault but the had no communication an entire 2 weeks before closing. I never knew where I was signing or when. It was not a good experience. I felt sorry for the sales professional doing everything she could but the disorganization she had to work with within the company was unbelievable. ... More

Bad experience, any time I’m referring Richmond

Overall experience was fine. Like all other homebuilders the craftsmanship of the subcontractors was lacking and we had to call them out on several things. The contractors who come to fix the problems do a good job though. I think there is a lot of pressure put on the subs to work quickly and so at some point they quit caring. Our house is nice and we love the floorplan but I wouldn't say it was an exceptional value.

If you get Eric as your super you’re in great hands. Caitlin made the buying experience very smooth and easy!

I came across Richmond by luck, on the MSL website. I had an awesome realtor couple Aurora/Hector. After seeing multiple homes and meeting sales people I went with Richmond. I will say that my sales Rep Lawrence since day one I met him was very pleasant. I say that because I am a first time buyer and I do not always match what I show on paper, if you know you know what I mean. Lawrence was the most informative, respectful, transparent, funny, knowledgeable sales rep I ran across. He let me ask all “non dumb” questions that every sales people were seemed annoyed to answer. Richmond in house lender also made it very simple and efficient until the end but after all was done I understand why so. All I have to say and recommend to anyone specially first time buyers, make sure all your documents are written in English. In regard to that portion I want to say Shawna was great at answering all my loan questions and concerns. The escrow people were not as fun nonetheless they made a speedy and efficient transaction. After living here for two months I am in love with the community and the continued support from everyone involved with Richmond. I can not wait to elevate the “basic” elements of this build. I say “basic” in quotations because nothing about this build is basic. Thank you Lawrence and everyone in Richmond. ... More

This is my first home, it is a dream for me! Since I didn’t have experience I needed a group of people to trust, to show me what I need to learn! The Richmond was so great doing that, special Harry that was there with me in all details, from loan to the design of my house! I always had questions answered, also when I came to visit the property, they patiently explained to me all the details of the construction. I really like my house and I’m so thankful!

Our new Richmond home in the Trail Crest Subdivision located in Port Townsend is very nice and the interior workmanship is great. However, several of my neighbors and I are having post construction drainage issues that are not easily resolved, and it could have consequences to the house foundation. The yards have also become marshes from improper landscaping prep and poor drainage. Richmond's contractor should have followed the design engineer's drainage and grading plans, but I understand this did not happen. I'm waiting to hear back from Richmond on what the repairs will be to address these issues. Our contacts during and post construction, Julia and Ryan, have been great to work with. This is a big concern and we hope to have a long-term fix to these issues to protect our investment. ... More

I have had to loose four days of work and Im still counting because not all the work was done in a workmanship like manner (it was all subpar). I have photos if you would like. From day one...my yard was completely trashed, I had no hot water, the air was not working, the refrigerator was leaking heavily (they came out twice to fix it). The microwave was installed wrong and it is still not working properly (the vent is not working, this will be the 3rd trip and another day lost at work for me). The materials were bad. My front door had severe damage and had to be replace along with the casing/frame to my pantry door. Nate (warranty guy) looked at the Roof from the front and he has some concerns. The plumbing under the sink was not hooked up properly and I had a water leak and it has cause damage now that needs to be fixed. The dish washer was not installed properly, Sam has tried to fix that twice. The subcontractors tracked cement all over my drive way, garage, entry way and back patio. ugh! The sub contractor installed my down stair light/mirror/sink incorrectly, they had it pinned against the wall instead of centered. I have had a problem with every appliance. Im afraid to run my dishwasher. I have photos of all these things and the long laundry list of things I had problems with from DAY ONE and its still on going. I just discovered my screen sliding door does not lock. I will be rating Richmond on Yelp. I try to be as patient as possible, but I will never get my days lost at work back. Im very devastated about my experience. ... More

We were so thankful to have found Richmond American Homes in Idaho. After looking at different builders and resale homes, this home hit nearly every checkmark for us. The location is wonderful, the build has amazing touches and the quality is amazing. Our sales representative, Sharolynn, was extremely helpful in understanding the process and how Richmond American Homes are different from other builders. We really feel like we won the lottery with this house.

Great folks very supportive.

Our overall experience was mixed, some people like our Super Intendent were terrific while others in Sales and Finance were not very good, being difficult to work with, getting details incorrect because it seemed like they did have time to focus on you or make sure Richmond appeared like a united company. Systems like the main drain were untested until we moved in, and turned out to be an issue that caused the company huge repairs. This is our second Richmond American home and the first one went a lot smoother and I feel was constructed with higher quality.

We've had to gradually accept the sad truth that, in this day and age, you can't find anyone who will deliver an acceptable product. The housing industry is no exception. Over many months, we observed the building of our new house, in addition to multiple homes in our neighborhood and others. What we saw was subpar work, done hurriedly by workers who either A) don't know what they're doing or B) simply don't care. They obviously put quantity over quality, and the proof shows in the final result. I have neither the time nor the inclination to explain here in detail Richmond's failings during the building process, but let's just suffice to say their over-reliance on vendors has created an inefficient and dysfunctional system. Because incompetent craftsman cannot do the job right the first time, Richmond and the buyer spend precious time and effort arguing over who is responsible for items which need fixing. On the occasion Richmond actually accepts responsibility, getting someone to come over and do the repairs is an entirely different challenge altogether. We had to constantly monitor the building process just to keep everyone honest, and were forced to move into a house with multiple unfinished issues just to close on time. Throw in the fact that their in-house lending entity treated us like potential money launderers, and I have to say having Richmond build us this house has been the most stressful experience we've ever been through. We won't do it again. ... More

Deb is always on top of everything. I always got answer and help from her during the purchasing process. After moving into the new house, she still provide help to us.

I like the house and quality of the work they done, but I had a bad experience with one of processor officer lack of communication regarding the paperwork, no response when we call and no retuning, overall I am very happy. Thank you for give me a chance to expression.