Richmond American Homes Reviews

Excellent price and best offer

Home is great for seniors. All on one floor. In a growing community. It’s away from heavy traffic but close to shopping. When fully built out it will have that small town feel and yet have access to all that a city has to offer. Everything is new and shiny.

I wish I could give a 5 star across the board but I can not. The quality of workmanship was not as expected. This is my 3rd new home purchase and I was disappointed for the amount of money invested the issues I have seen with the house like the upgraded cabinets poorly installed. The doors poorly finished. The house windows and parts of the flooring with paint spots and not cleaned when keys were delivered. Communicated gutters on the front door were included prior to purchase and now being told it was an error and not complying to what I was told. Supervior Steve was rude at move in date when asked when the new move date would be. Overall not a good experience. ... More

None of the punch list items from walk through the week prior to Closing were worked on until morning of Closing. Several unfinished items remained unfinished six weeks later, even after promises from the superintendent to complete them.

Richmond home buying process was very easy and low stress. I bought the model home which had normal wear and team. The high end appliances, finishes, and furnishings are nothing short of amazing. The location manager, Tim S., went far above and beyond to prepare the home for my families arrival. While technically the house was sold, as is, Tim went ahead and had all the minor and major-ish things found on the inspection repaired, nothing left for me to do except move in. This saved me time, hassle, and money. He was also great at walkthrough and telling me about the neighboorhood. Really exceptional experience. This is my second "new" construction purchase and was far superior to the other which was not with Richmond. ... More

In today’s market I would recommend a new home with Richmond. Process was easy and I ended up getting huge incentives!

THEY ARE WITH YOU AFTER THE CLOSING

I didn't get involved in the building of the house but the size is what I needed.

We had an amazing experience buying our home thanks to the very capable Brian and Stephen. Communication, honesty and speed were at the forefront of the entire process. We are also very pleased with the after sale support, availability and willingness to correct issues as they arise in an expedient manner. Again, we are very happy with our new home in Colorado!

Warranty after sales is complete is nonexistent . Closed on November 11 and still can not use the hot water in my bathroom or shave in my private space I am paying so much for. My worst house buying experience ever. !

Georgine was great. Customer service was top notch. Kept me in the loop throughout the process. There was one issue but Luke and Georgine handled it. Richmond American Homes cares about their buyers and made sure I was happy.

The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.

Sale consultant and home gallery rep were amazing we loved working with them. Workmanship and quality ifbthe home are sub par we have been at our home for a month we don't expect perfection but there were many issues that were rushed and overloked like dishwasher water was not plugged in. Also we have a leaky shower faucet we hope that issue is resolved we believe are doors were not painted just primed they are very rough. Drywall has many small dents that we did not notice while doing the walk through dimmer lights flicker even in bathroom. To say we are disappointed is an understatement.

Love the house sell person wasn’t honest

Just an overall excellent experience, beautiful home, from Sales to Construction to Home Care to Mortgage, all handled seamlessly.

Need to be transparent and honest with new buyers

Would not recommend

The sales lady did fine and would always be helpful and made things easier. The first superintendent was terrible. Then you guys moved him to a different track which was a great idea. The guy who replaced him was much, much, much better (Mike). The tail end superintendent (Chris) was an absolute disaster. Everything was a hassle and all he would do would say he would get it done… but yet nothing would get done. The house starting out from concrete was already messed up. The framing was very shotty and showed poor skills to say the least. The finished concrete is awful. The trim is terrible. Extremely wavy and unskilled finish. Actually still missing pieces of trim in my house I’ve been living in for about a month now… which was supposed to be taken care of by Chris when we did a walk through. Speaking of the walk through I marked everything I wanted fixed with blue tape with Chris. Guess what happened. The blue tape got pulled off the wall with nothing fixed and even took some of the paint off the wall with the tape and still didn’t get fixed LOL… I still have textured wall patches that haven’t been painted. There is literally paint drips on EVERY SINGLE piece of tile in my master bathroom. (Black tile) so yes you can see it clear as day. The exterior paint had a lot of spots missed that Chris didn’t take care of. Some of my faucets aren’t installed correctly. A month in and I’m still missing a lightbulb for my secondary shower. The house was dirty when I moved in. My door bucks are getting pulled off the wall from the RV garage doors assuming the framers didn’t nail/ secure the door buck. It’s been almost nearly impossible to schedule things to get fixed with Chris which means I have to taken time off of work for things that should have been fixed before I moved in. Of course after I closed on the house nobody cares about the homeowner and are on to sell the next crappy built house. I am extremely disappointed with this experience with Richmond American homes. In a humble way of putting this. I WILL NOT BUY ANOTHER Richmond home. And have been socially explaining to others about this experience. Now I have been working in the construction trade since i turned 18. I know everything isn’t gonna be perfect but this has been a complete nightmare. I hope someone reads this and personally try’s to make this fair. I will be reaching out to an inspector shortly to go over this house further and what he does with that information is up to him. Also just to add in, I was supposed to close on my house sooner then I did and I saw so many things wrong with the house I told them to push back the close date to help them out and apparently I got screwed either way even waiting longer to move in. VERY UNPROFESSIONAL. I am sorry this message is so bad but it’s been extremely frustrating and stressful. Also would like to add in when discussing issues to Chris and the concrete super independent, i was told this is not a custom home so it won’t have the finish and quality of a custom home. Way to make a customer feel appreciated!! If i spend over half a million dollars on a house i would like to be treated with some dignity and respect. That should go for anyone buying a Richmond American home at any price. ... More

Good attention and service from sales staff. Responses on time but not always with solutions. Average quality homes in general. Lack of clarify on timeline, like closing date. Lack of communication in some aspects.

We had a great experience with Oliver and him helping us through the whole process. He answered all our questions and was very patient with us and us taking our time wanting to see all our options. We had a few warranty items that I wish were taken care of right away but we also bought near the holidays and people might be delayed. Overall I feel it was a positive experience even with us running into our own personal loan issues.

Char is very knowledgeable about the process and all my questions and concerns were addressed promptly. I have never felt this happy and comfortable in a home. I love my new home.

Probably the easiest home buying experience I have ever had. Moved very fast and very professional. Love my new home.

Quick and easy experience for home purchase

Great experience from start to finish!

The best part of my buying experience was getting a quality house and dealing with a very helpful sales agent. Worse part the incompetent loan company I had to send the same documents multiple times. I have excellent credit it took them forever to approve me. We got close to losing the lock on the interest rate. The construction team were not responsive to close the punch list before the closing date and we moved to a dirty house.