Richmond American Homes Reviews

This experience could not have been more smooth !

Excellent support by Salesperson (Cortney) and Warranty repairs (Jorge)

We had a wonderful experience buying our first home from Richmond Homes. Our salesman Travis and the construction superintendent Garrett were so helpful from start to finish. We couldn’t be happier with our new home, thank you!

When I toured this home, it immediately met ALL the items on my must-have list! It seemed providential! My mom had purchased a Richmond American townhome years ago and I remember the high quality, so I went into this experience expecting the same. I was not disappointed. The sales rep, John, was the icing on the cake! He made the entire process so smooth and pleasant! I love my new home!

Quality home, well built. Community mail boxes built 4 months before I closed. Still not functional so I get to drive 8 miles to the post office once a week to get my mail. This is just unacceptable.

After the final walk thru we had 8 items to fix. No one came back to do the work. We had to fix the items ourselves.

This was a great home buying experience. Everything they did for us exceeded expectations to the max. Highly recommend these folks.

Son un gran equipo integro, solucionan muy rapido todas tus dudas y pronto solucion para tener una bonita casa de muy buena calidad en todos los aspectos, recommendable

I had a really positive experience buying a home with RAH. The process was a breeze and the team was all really helpful. The home is beautiful, and design is just what we wanted.

Great company with even greater products. Sales associate Marco made my investment hom purchase experience the best, he made me end the year a very happy person which helped me deal with the grief of losing my wife

Thank you, keep doing a great job

The only 2 shining stars in this process have been our sales rep Frank and the construction foreman assistant Raul. Frank really went above and beyond for us, was always very responsive and genuinely kind. Raul had sympathy for our issues and was very responsive and pleasant. The quality of the workmanship is completely unacceptable especially considering the price we paid for this home. It's glaringly obvious that the construction was rushed and corners were definitely cut. This transfers the frustration and responsibility directly to the owner to constantly have to put in warranty claims on things that should have been done correctly the first time. There have been so many issues from the street sign not even being spelled correctly, then the street name being spelled a third incorrect name with the USPS. Our closing was delayed by over 2 weeks because they didn't have the HOA docs ready. The community has been in construction since July, this should have been completed well before homes are done being built. We put in warranty claims and hear nothing from our warranty rep until we call him to follow up. The floors were still littered with paint spots throughout so we had to hire someone to clean them. Construction debris and spills left near entryway. The list goes on. We do appreciate the thoughtfulness in the sometimes forgotten features like outlets near the roof for holiday lights, pre-wire for EV charging, standard paver stone driveway, lights in every room, etc. ... More

Very helpful and friendly the experience, thanks to Richmond team, very happy with my new home

Great home BUT. Our counter is coming OFF of the wall after living here for 2 WEEKS and we were told it’s OUR problem. NO. Our stairs have 4 staples per stair facing UP. Our children have suffered cuts and bleeding from our stairs. That’s an absolutely Ridiculous and I’m sure you as a company would agree that these issues, especially children getting hurt from your stair staples, is ridiculous.

Suri Sales and Devin Builder were great to deal with. They were honest, did what they said. Very appreciative.

Pretty exciting experience. Definitely took quite a bit of work but they really make sure that all bases are covered. Their also very responsive, always a super fast response.

Seller was in a rush to close. We found out later, the seller’s representative wanted the commission prior to transferring to a different company. The builder failed to properly submit all building permits and documents to the county. We have been in the property for five (5) weeks and we still do not have a valid address. Do your research before buying with this builder.

Rob was great. Very responsive to our questions and you can tell he cared about doing a good job. Home buying process was smooth and everyone involved at Richmond was easy to work with.

My experience with American Richmond is overall neutral after my horrible experience with one of their sales representatives named Victoria. She at first was polite and responsive, however after I entered in contract her behavior changed and I wrote her a polite email asking a question to which she responded extremely rudely and dismissively to my inquiries. I made a complaint and sent the email evident to corporate American Richmond. Victoria’s manager also reached out at one point and instead of apologizing for Victoria behavior she began to answer the questions I had originally inquired to Victoria in the original email. When I explained to her the actual issue is Victoria rude behavior she then apologized but it just further proved that they don’t care about the customer experience. After that Victoria then later went behind my back told my realtor, the lender, the title company that I am trying to get her fired and everyone behavior toward me became cold. The home I am happy with but my experience was not good due to this and I will tell others as well. In such a large purchase it’s extremely disappointing to go through this. ... More

We had an amazing purchase experience until it came to financing with RA. The contractors interest was attractive but the amount of red tape we had to cross to get to YES was not worth the wait so we sought financing elsewhere Dana appeared to not go that extra mile to assist us but at the end of it all we got the home we wanted!

It was a great experience working with you guys

I've been very pleased with my home buying experience so far with Richmond American Homes. I felt their sales person, Mike, truly listened to what I wanted in a home, and actually identified a home I hadn't considered on my own... And I bought it! He was so patient, showing me multiple homes, multiple times as I wanted, never making me feel rushed, or like he simply wanted to sell a house. I felt as though he wanted to find me the "right" house! He was very knowledgeable, and also helpful about getting prompt answers to questions I and my realtor had, that he couldn't immediately answer. I never doubted that the information he gave me was honest, and even after closing day, and living in my home for about 6 weeks now, I couldn't be happier that I found the perfect salesperson and home. This is the 3rd new home I've been involved in buying through the years, and so far the warranty dept has also been exceptionally responsive. All new homes come with some things that need touching up or a bit of fine tuning, and Zack and Nick have been very responsive, and excellent in getting them attended to promptly. My hope is that a year from now, 10 years from now, I still look back on this experience with the sense of warmth I have about it right now. ... More

he was so helpfull and understanding of our needs. He did everything we needed and went above and beyond to ensure everything was done perfectly.

I knew the minute I saw this home, neighborhood and price this was the house for me. I love that the home has 8' doors throughout, large lots, fantastic features (such as self closing cabinets, tankless water heater, and complimentary paint touch up at the one year mark). The sales process was simple and Grant was great as he worked closely with my realtor to make sure all was in order for the transaction. Dennis did a great job of walking us through the functionality throughout the home and how to operate things, and took care of a few items discussed as part of the first walk through so that things were done before the final walk through. And... the warranty team has been great to take care of my minor "fix it's" promptly. Highly recommend Richmond American! ... More

Generally excellent. Builder helpful in getting details ironed out. On site agent very thorough in showing house video and managing purchase. Mortgage and title were thorough. Bought while out of state so everything handled online except closing paperwork. Only negative comment is so many different offices and people involved it was hard to keep track of who was doing what.