Richmond American Homes Reviews

It was okay, not superior or poor.

From the very beginning, walking into the office, Jessica was inviting and knowledgeable. Very professional in dealings with me, as I was in la la land. Everyone was responsive to any questions or concerns that I had, this is including Home American Lending. The quality of the builds, for the price range I am in, is unmatched by other builders. Any issues that arose was probably because of my situation, retiring and purchasing at the same time. The builds are actually remarkable. This neighborhood in particular is going to be smaller, and is really diverse, which is truly appreciated. In closing, everyone involved from start to finish worked diligently, answered all questions, and seemed to be rooting for me through all this twists and turns of the home buying experience. P.S.....i should mention that having researched multiple builders, I tried to purchase a Richmond American home twice. ... More

Our Experience was good overall. The only issue we ran into was when it came to the walkthough. The project manager was not being helpful at all with the issues we found during the building process. We were told that it was just that way by the project manager. We ended up having to reach out to a regional rep to get the issues taken care of.

Great home ! N good work

Don’t believe a word they tell you. Had many issues from sales person all the way up the management ladder. Upper management was not in anyway helpful. This builder does just what they want and don’t care about your needs.

Things that were pointed out during the walk through were said to have been fixed but they were not. When asking to resolve these issues nothing has come of it. They say they will fix it but fail to give a time frame on when making us think it will never be fixed. Corners were cut during the building process that we have noticed after living here for a month.

I love my new home ,Richmond American home you the best they take of you

Not only were there delays along the way, the whole process was extremely unprofessional. Our inspector found two leaks prior to closing and they were less than accommodating. The first walk through was put on us as homeowners to point out deficiencies (which 30 days after closing 90% of the list has not even been discussed). Upon moving in we noticed a THIRD leak which was blamed on everything else and it took 3 plumbers to come in to identify and remedy the problem. Sewage came INTO our house from the toilet they left unattached AND we found roofing screws in our drain. Warranty said they "do not cover clogs" so this was put on us as homeowners. Our floors are currently tore up with hopes to be completed before the end of the month. These are only a few of the major concerns with our build with Richmond Homes. ... More

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!

Our first view of the models in Rio Rancho and the excellent customer service provided by Geraldine had us sold. She was very professional and went through several scenarios with us so we understood options. She suggested that we visit models located in another community so we could physically see the model we wanted to make sure we loved it before we committed. She is definitely an asset to Richmond American. Once the build was started we met with Mike and Chris throughout the process and they were extremely approachable, knowledgeable and answered our many questions along the way. When there were issues they were there to assist. Their communication skills and knowledge are invaluable for anyone under their care that is buying a Richmond American home. As first time, new home construction buyers, we are extremely grateful for the professionalism of the team that we worked with – Geraldine, Mike and Chris. We are thankful for their time and hard work on our behalf. ... More

Our overall experience was great. Terin was exceptionally great. She was on top of every one of our needs. Even when our loan officer Alyssa made it difficult in every way during the process, Terin was always there going above and beyond what her duties were to get us information and help that we needed in order to close our home. Some of the best customer service Lauren and I have ever experienced. We are forever in her debt. There are some things with the home that we are upset about since being in the home but no house is built perfect and we understand that and have learned a lot through this process. Richmond Homes has been good to us thus far and look forward to the years to come in our home. ... More

I would not recommend Richmond to anyone. This was the worst home buying experience of my life. I have purchased 11 homes (6 of them new) in 4 different states. Richmond was by far the worst company to deal with. The sales associate was so short handed and over-worked that he could not get back to us regarding issues. They also changed the agreed upon price after I signed all of the paperwork. Then they tried to change it one more time and they relented when I threatened to back out of the purchase. At closing, it happened one more time. They gave all of the final closing numbers to the title company for a cash purchase. I WIRED the funds, only to be called back. The title company was informed byRichmond that they had made a mistake and that I needed to send an additional amount to close the deal. This was the most stressful deal that I have ever been involved in. ... More

Contacting the warranty office is easy having someone reply and help is the hard part. Literally no communication and being ignored.

Richmond has been responsive to our questions and or concerns. Sales rep Aaliyah was great and responded to our questions in a timely manner and had extensive knowledge of the product. After closing with Matt who provided an extensive tour of our new home and his knowledge and experience was a great help to us. Richmond has been responsive in following up with small repairs after closing. Definately would purchase with them again.

We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that lot was actually not up for sell yet so we had to find another lot… finally we landed on the one we own. I want to make it clear that they were apologetic and did not attempt to take advantage of the first checks we gave them. They were fair with our money. But it was very stressful not obtaining the lots we wanted, while also worrying about why checks weren’t being cashed. Once the house went under construction, we worked more directly with the builder and that was an overall better experience for us. There a few things in the home that aren’t perfect (squareness of drywall in some areas, etc) but for the most part the builder was willing to make the fixes we asked for before closing. ... More

I recently purchased a home from Richmond American Homes and wanted to share my overall experience. On the positive side, the home is well-designed, and the construction quality is generally good. However, my overall rating falls at a B due to a few notable concerns. One significant aspect is the lack of attention to detail during the construction process. This has required assertiveness on my part to address and have issues remedied. While the customer service from Richmond American Homes is responsive, it could benefit from more proactive problem-solving. Setting average expectations throughout the home buying process proved crucial. It's advisable to be prepared for occasional disappointments and exercise assertiveness in communicating concerns. In summary, Richmond American Homes offers a decent product, but improvements in attention to detail during construction and customer service responsiveness would significantly enhance the overall experience. ... More

From start to finish, we had a great experience with Richmond Homes. Don and Jason were great to work with, and very responsive to our questions.

On the day of my walkthrough, the electrical was not working in the kitchen, no hot water, the back fence was crushed by a tractor, screens missing and torn and so forth. The person conducting the walkthrough for Richmond had no idea of the condition of the house because Richmond did not complete a pre inspection. All this means that Richmond rushes to get you to the closing table, hoping to push you into a long post closing list. Any buyer should be aware that it is highly unlikely that anyone from Richmond will come back to complete the "post-closing" punch list. I've not seen anyone, and speaking with neighbors, they haven't either, one neighbor has been trying to complete a long list for 11 months. I still don't have a missing screen for my sliding door and there are missing handles on my cabinets. After 30 days, I have been completing/fixing many open items myself. My advice, DON'T close until every item is completed. If you do, you're on your own. ... More

It started with being told Richmond wanted to close at the end of September. I was told at the end of the month they had no intention of doing so and the construction crew had until the end of October to finish. My family moved across country and had to live in hotels and Air BnBs paying out of pocket. The garage flooring was left cracked with nails and glue still on it, ice maker in refrigerator still doesn’t work, home wasn’t pressure washed, yard was trashed during irrigation maintenance which still floods my yard. I had to reschedule movers multiple times due to Richmond’s delays. There was also u used paint, times, vinyl planks, long pieces of wood, and dead frogs left in the home. This is just to name a few things. I am now choosing to deal with it myself rather than Richmond. Terrible home buying experience over all. ... More

My family just moved in to our new home. We love it. With anything built by human hands we expect some flaws. Some of our doorknobs where installed upside down. Other than that, this house has been great so far.

I have previously bought under a different builder and any issues with the property was addressed timely but this builder Richmond American do not address any issues at all. I am missing items that was promised and I cannot get them to respond timely.

The experience was overall good and I’d recommend Richmond to anyone.

I was not happy with communication about the progress of my house, I did not get weekly updates, and I was not oriented properly. things that we pointed out was not fixed at closing

The builder kept us informed about the progress of the project.

Do not fall for any push back from the builder. Demand a quality home. Show home is good but your home has shortcuts,