Richmond American Homes Reviews in Nashville, TN

I got a good deal on the house. They worked with me on it and I thought it was very fair. The home seems to be of great quality. I am happy about everything.

We had an incredible experience buying our new home, and a huge part of that was thanks to Cori. From our very first phone call, she went above and beyond—FaceTiming us to tour lots since we were out of town, holding weekly calls to keep us updated on the build, and patiently answering every question we threw her way (even while she was on vacation!). Cori didn’t just feel like a sales associate—she felt like our advocate. Through the entire process, especially during closing, it genuinely felt like she was working for us, not just Richmond American Homes. Kevin, our builder, was just as impressive. He joined our weekly calls to provide construction updates and brought a level of detail and care that made a real difference. During both walk-throughs, he caught things we completely missed and made sure they were taken care of before we moved in. Even after closing, Kevin followed through on things we asked about, which made us feel incredibly supported. Between Cori and Kevin, we felt like we had a dream team—this wasn’t just a transaction, it was a great experience from start to finish. ... More

Cori& Kevin,have been outstanding in resolving any issues

Our home was purchased at great price-value for area and craftsmanship of home builder. My wife and I were very happy with whole process and Darlene was great throughout entire time before and after closing follow up on small fixes.

Beautiful, elegant and functional is how I’d describe these homes and great floor plans !

After researching the area our decision was made as we walked through the quality built site we now call HOME! Cori was a delight from the beginning, her support throughout the process was top notch! The opportunity to work with the companies professionals; lenders/closing agents went smoothly and on time. Our walk through went great, they had addressed most of our concerns before our arrival to appointment! Our personal builder on site Kevin has been wonderful responding to our needs after our closing on issues we’ve encountered! I highly recommend Richmond Homes, you can feel the quality built into these homes. Thanks again to all!! ... More

Overall, we are happy with the process and quality of work. Yes, there were issues along the way, but the construction manager (Scott), sales agent (Michael), and loan officer (Chris) all went above and beyond to help get resolutions.

I had to have this home after being in it for just a couple minutes. Since it was ready to move in I asked for a short escrow and was in the home in 2 weeks after going into escrow. My sales agent and the superintendent have been great to work with. After walking through othe builders models this was by far the most impressive with the finishing touches.

Communication was great. Process was smooth. Home is great and enjoying it.

Smooth and easy process. Everyone communicated in a timely manner. I had a few things that needed to get fixed post move in day and Andrew made that happen. Very pleased with this company.

The on site sales and construction team were the best! The loan team made the experience not pleasant, please improve the loan process.

My experience with Richland was so positive! On sales perspective Rachel provides all support to allow us to buy our first home in US! Since the first contact with us until get the keys, Raychel was so supportive. She also was available 7 days a week any time to clarify or help with anything that my Family may needed. On the construction side Kevin was like Rachel where he gave to us all support that we request! Every sing week Kevin and Raychel called me to explain about the construction time phase given all details about it. In summary our experience with Richmond was very positive and I hope soon look to buy another house as a investment! ... More

Scott was a pleasure to work with as his team worked to complete our home. He was responsive to our questions and attentive to our concerns. We walked into a beautiful place that we will call home for decades to come.

Worked with Cori and she kept us informed on what we needed to do. The closing process was great. We closed on our old house in the morning and got the keys for our new house that afternoon.

House really looks great and price worthy

Andrew is very quick to respond when an issue or need arises. The subcontractors have also been quick to respond and very communicative. Negatives...... All bathroom vanities don't have drawers, that is a zero on a scale of 1-10. Also the toilets are extremely low.

Pay attention to details, ask a lot of questions.

Good experience every step of the way when purchasing our new home. Raychel and Kevin were very knowledgeable and helpful during the decision process and after move-in.

The home buying experience with Richmond American Homes was positive and I was offered a great deal on the house. I was able to close on the house in one month. Raychel was particularly helpful. Issues found on the home inspection were resolved before closing. Dealing with the mortgage company (Home American Mortgage Company); however, was difficult. Thankfully the mortgage was sold right after the home purchase.

Quality was not what we were hoping for. A lot of paint issues, loose towel bars ,and recently noticed windows aren’t level

Over all not to bad. Still have a hand full of small things that need to be fixed

Make sure that EVERYTHING is fixed or finished BEFORE you sign the closing papers. Because after that nothing gets fixed.

The roof line looks like it has speed bumps in it. Speaking to neighbors I learned everyone has issues. The walk thru was a joke. Andrew was like, "We aren't fixing that." All houses have been sold and the retaining ponds are horrible. Full of trash and debris. My house humidity runs around 75-85% due to fresh air return not working. I've been in my home 30 days and had to clean out my gutters. They were clogged solid on inspection and they told us that it wasn't their problem. They were not cleaning them. The warranty people told me that they would take care of it but never showed up. It's a beautiful home. But build quality isn't very good. ... More

I like my home, but I almost backed out over struggles with financing. The portal would allow multiple page uploads on pages that didn't need them, but would not allow on pages that needed them. I had to supply the same paperwork several times...4 times on one issue. I was living in a motel and didn't have access to a desktop or laptop. I would receive alerts that I would need to supply something "immediately" that I had already supplied or my financing was going to be delayed and I would loose my buyer's incentives. I was also working out of a different branch at my job. This was my 3rd home purchase, and it was unnecessarily stressful in comparison. I think the parties did not have good communication. ... More

We love the look of our home minus some interior finish workmanship on the inside. I’m sure it’s not normal for Richmond but we were blessed with a poor quality trim person on our house (Wasn’t good with corner work). Seemed as if they hurried to much in the final phase and quality dropped in the last days of finishing. Issues w/ mail not being able to be delivered, Internet service still not available w/ the company servicing our new neighborhood and zip code discrepancies. Seems as if they rushed to get the homes sold and weren’t quite ready. The sales office and builders/foreman are great to work with. ... More