Richmond American Homes Reviews in Austin, TX

Garett Luther is fabulous and helpful and professional. He kept us updated on a weekly basis.

The title says it all. From the initial contact with Colin, the home builders representative, to choosing a floor plan that met our needs, through closing, and move in. The entire process went smoothly and quickly without ever feeling pushed or rushed. I would definitely recommend Richmond American Homes to anyone looking to buy a new home.

Garrett, Justin and the entire team were amazing! They made the whole process of buying our home so simple. They continued to provide excellent service even after we closed. We love our new home and highly recommend!

Great and trustworthy Builder. Nice house and community and affordable home price. Best sales person Sam and Kudos! Nick and Sam did well for following up punch list. Highly recommended Builder and Sales person Sam.

This is my first home, it is a dream for me! Since I didn’t have experience I needed a group of people to trust, to show me what I need to learn! The Richmond was so great doing that, special Harry that was there with me in all details, from loan to the design of my house! I always had questions answered, also when I came to visit the property, they patiently explained to me all the details of the construction. I really like my house and I’m so thankful!

Buying a Richmond American home was trouble free and responsive home builder that I had used. The sales and construction team are responsive with any questions we have had, for example we had the A/C subcontractor on site in a reasonable amount of time for warranty work. They do follow up on claims for us. The construction Maneger is on site during the weekdays that makes our claims process much more responsive. All in all it was a great home buying experience.

Throughout the entire build process Jordan and sales team provided beyond exceptional Customer service and were always available to answer any questions we had with positive attitudes no matter how often we bugged them. This sales team is what the standard should be when it comes to customer service excellence. Quality of the home is also great, Chase oversaw majority of our build, throughout his time at the carillon site he was also exceptional in ensuring the home stayed on track and maintained a high quality build standard and customer service excellence. Alex took over for chase at the end of the Build. Alex is always friendly and has a positive attitude and strives to keep a quality mindset. however there were some minor final details that were over looked and still pending repair. These issues were caught within 30 days of completion most were fixed before our first walk but 30 days after closing about 5 or 6 items still remain. And some new minor issues have been found. Our overall Experience with Richmond American homes has been phenomenal and we are grateful for the entire team in making our Dream home come to fruition. We highly recommend Richmond American homes to anyone looking to build. ... More

The home is wonderful. We had a great experience purchasing the home. The only thing we have had trouble with is responsiveness to issues, but it is in the process of getting fixed.

Great pair of dudes here. This is my first home and although the process was overwhelming at times, these two gentlemen made it a little better. Overall I have enjoyed our new home. Some issue still to be dealt with but I know the team will get them done. The one thing I will say is training needs to be done on the sprinkler systems. We could have avoided some issues with a better review of the equipment. Jim even came by to address an issue and still didn’t get it resolved. That’s my only complaint. As I said some items will still need to be tended to but I’m positive the team will get it done. ... More

The main problem with the house is that all the noise from outside feels as if it were inside the house.

To start things off, my wife and i just HAPPENED to be in the area looking for homes with our broker. We had a great first impression with our sales person. He was straight forward, very knowledgeable and only showed us homes that would only meet our needs. The home buying process was just a disaster from there. Our sales person Jordan initially told us our lease would be bought out, and that we would not pay any closing costs. Anytime we spoke to the lender Jenna it seemed she had a different story and had no idea about our closing costs and lease buy out. Zero communication between the seller and the lender of our deal. We constantly felt like the middle man between the builder and lender. Our broker was often times left completely in the dark and relied on us for information about where we were in the process. The day before we were scheduled to have our walk through we received a phone call saying we MISSED THE SCHEDULED WALK THROUGH. Apparently they scheduled it for a different day and time and did not INCLUDE us on the invite. Closing day was frustrating, to say the least. Thirty minutes before our scheduled closing time we were notified by the TITLE COMPANY that we have not received final approval and our closing would be postponed. Then we immediately got a call from the lender apologizing because he should have told us a few days prior that he needed verification of two more items. We were upset that he had not reached out sooner, which in turn pushed the closing time. All in all it is a beautiful home, however the sales communication was horrible, Jenna was always rude to not only my wife but to my Broker, and Alex the on site superintendent has been phenomenal. Alex communication and follow through has been amazing and the rest of the team could really learn something from him. ... More

I’ve experienced the home buying process 5 other times before working with Richmond. This is by far the worst experience I’ve had from beginning to end and even after buying the house. The Lender could not give me firm or confident answers to my questions. I go the run around many times from the sales person and the construction person in charge while the home was being built in regards to things the home came with and what, how and when it was going to be finished out with. The underwriter and the lender were not on the same page even after I provided the same documentation to them multiple times. My real estate agent tureens out to lie about commission percentage that we agreed to. The title service was the best part. I’m not new to the home purchasing process. It’s been 40 days after closing and some things are still not painted (doors, walls, touch-ups). I’ve notified them at least 3 times and nothing has been done about it. ... More

We were so excited, when it comes to the size of the home and location. Salesman Mr. Garrett Luther just awesome to work with. Other than that, build quality can be improved. Covered plumbing underneath the sink should have been caulked to cover them properly. Trim under the island just an eye soring--should not have left the way it was from the start. Run off paint, exhaust tubes for water heater all dirty. Broken gate, water flooding water meter from next door, sprinkler heads left exposed. I wish I could give a higher rating. I hope Richmond can make an improvement from my honest review.