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- Richmond American Homes
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- Provo-Orem, UT
Richmond American Homes Reviews in Provo Orem, UT
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What Provo Orem Homeowners Have to Say About Richmond American Homes.
Read all 26 verified reviews from homeowners that built a new home with Richmond American Homes in the Provo Orem area. Provo Orem homeowners have rated Richmond American Homes an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Provo-Orem Area
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Customer Reviews
First Time Homebuyers, In love with Richmond American Homes
- Jeffery Michael K.
- Verified HomeBuyer
- August 16, 2024
- Eagle Mountain, UT
Our experience as first-time homebuyers with Richmond American Homes was exceptional from beginning to end. We initially visited Sage Park on a whim to explore the community and get a sense of the pricing and features of new homes, as we were moving from out of state in a month and wanted to determine the best place to live and raise our family. Dave at Sage Park was welcoming, professional, and genuinely supportive. He never pressured us into signing a contract just for the sake of it. After touring two homes under construction and the model home, we found the perfect fit. Dave then ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
New home
- Julie T.
- Verified HomeBuyer
- April 03, 2024
- Saratoga Springs, UT
Richmond American builds a great home. The quality and designs are beautiful. My whole experience has be wonderful! I love my new home!!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
We loved our home experience!
- Anonymous
- Verified HomeBuyer
- March 19, 2024
- Payson, UT
We loved our home building experience. Everyone was super helpful and was always willing to help when we have questions! We love our home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience
- Nicholas G.
- Verified HomeBuyer
- March 06, 2024
- Saratoga Springs, UT
Richmond was great to work with - we found multiple homes that we wanted to buy, and we ended up with the home of our dreams!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Super easy to work with
- Eilleen Frances S.
- Verified HomeBuyer
- December 12, 2023
- Salem, UT
The experience was quick and easy and we would recommend to our friends and family.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Amazing Home!
- Norman G.
- Verified HomeBuyer
- December 05, 2023
- Saratoga Springs, UT
The floorplans offered by Richmond American caught our attention as “empty nesters.” we wanted large gathering areas in the home for hosting groups. We are very pleased with the quality! Everything about the purchase and construction process was handled professionally. We are so happy with this home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
All contacts were excellent
- Lawrence Earl C.
- Verified HomeBuyer
- July 01, 2024
- Saratoga Springs, UT
Everyone involved in the transaction were courteous and professional
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
It was great!
- Cameron E.
- Verified HomeBuyer
- March 09, 2024
- Saratoga Springs, UT
They were a great team! Very responsive and personable.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great people
- Mark C.
- Verified HomeBuyer
- April 03, 2024
- Eagle Mountain, UT
The people I had a chance to work with, Peter in sales and Abby in Home Design, are what made the experience the best possible. Peter checked in on me and kept encouraging me when I lost my job and the contract. I felt like it was a buddy checking in and not a sales guy hoping to close a sale. I felt that way because that’s what it was. He still texts me and makes sure everything is good. I made a friend. Abby made sure that she knew what our budget was and let us know the best place to go lower and places to just not go lower and the best quality for the price in all areas. She was ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
A suggestion
- Joseph Lyle W.
- Verified HomeBuyer
- March 13, 2024
- Saratoga Springs, UT
It would be most helpful if the salesman could provide a menu of all available options, along with the price of each option. It was difficult to find out which options were available, and how much they cost. We had to ask questions to discover what should’ve been transparent.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Easy process. Straightforward.
- Aron Olaf H.
- Verified HomeBuyer
- November 14, 2024
- Saratoga Springs, UT
Beautiful home. Nice buydown of rate by home builder in a tough financing and expensive market.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Overall good experience
- Christopher Jay P.
- Verified HomeBuyer
- November 30, 2023
- Salem, UT
We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Fine but not great.
- Laurie A.
- Verified HomeBuyer
- November 09, 2024
- Saratoga Springs, UT
We feel that the motto was “ build a home For as inexpensive as we can. No way to hook up a water softener No way to make changes when the house hasn’t even been framed ( little changes even) Heating registers are at the bare minimum
Richmond American Homes responded:
Your feedback is important to us. I’ve forwarded it to our team to help us better serve customers like you.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Happy in home now buy buying experience felt dishonest
- Guillermo Edgardo Villalta R.
- Verified HomeBuyer
- December 12, 2023
- Saratoga Springs, UT
We are happy in our home now but the buying experience felt unhonest, we requested a home and radon inspection before closing and felt as we got excuses to avoid getting the inspection done that if any issues arises they would be covered after closing was completed, it’s been over a month and we haven’t received a call or text or any type of follow up for things that need to get fixed in the home after closing. Inspections was completed after closing and it felt as after. Losing all communication stopped in regards to getting our issues fixed we got the run around that we have to go through ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Richmond buying experience
- Anonymous
- Verified HomeBuyer
- November 28, 2023
- Salem, UT
Great value, Wendy and Braxton were great. The paint/drywall/trim contractors did a poor job.
Richmond American Homes responded:
I'm glad to hear your experience with Wendy and Braxton was positive. If there's an outstanding issue with your paint or drywall that needs to be addressed, feel free to reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
NO trust
- Ronald Keith D.
- Verified HomeBuyer
- October 24, 2024
- Eagle Mountain, UT
do not trust them to finish after closing All kinds of promises about completing work paid for Paint job is awful and get no response from Builder on date they will fix all we egt is will have painter call with no response Also installed wrong mantel and hand rail and cannot get a ETA of replacement Do not close unless you are good with everything
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Misled
- Joshua William M.
- Verified HomeBuyer
- July 15, 2024
- Payson, UT
I feel like I was misled when some of the things that I called out during my walk-through were promised to be fixed before I close after receiving my keys as well as living in the home for 75 days some of the issues that I called out during the walk-through are still issues. And after moving in and asking for items to be fixed, promise that they would come out the next couple days nobody ever showed up still currently working on getting these issues resolved as well as building supplies a lot of scrap material left in the garage which I had to take to the dump and pay to dispose myself From ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Almost to the finish line.
- Terrance L B.
- Verified HomeBuyer
- July 27, 2024
- Saratoga Springs, UT
The Sales agent Mike was outstanding. The home buying process was a daister until Charles Baker wad involved. His steady and positive approach, helped me during my purchase. I commend him tremendously for his professionalism. Lastly, there is an issue with the oven that has never been used. It's been two months and it needs to be replaced.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 5
Trustworthiness 4
Value 4
Responsiveness 2
Mike was arrogant
- Joe T.
- Verified HomeBuyer
- March 06, 2024
- Orem, UT
So many things didn’t get done before house as sold. Now we have to be home in order to get repairs done that should have happened before we moved in. Sub contractors trying to get away with mistakes and covering them up, and Richmond is not holding them accountable until after we complain about it. Then we have to take time off of work to be home so they can come back and fix it correctly. Mike treated us like we were idiots and refused to listen to us, even though time and time again we were proven correct. I haven’t met a neighbor yet that is happy with Mike or the process, and we have met ...
Richmond American Homes responded:
Hi, Joe. We’re reaching out to someone in your region to let them know you need assistance. Thanks for giving us a chance to help.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Grant was great. Mike was horrible.
- Jeff T.
- Verified HomeBuyer
- March 20, 2024
- Orem, UT
Grant was great. Mike was horrible.
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Ok Until Closing, Ghosted After Closing
- Anonymous
- Verified HomeBuyer
- March 15, 2024
- Salem, UT
everyone was friendly and personable, however the building process was rough. There was poor craftmanship that we had issues with, and the issues were slow to be resolved before closing and now that we closed nothing has been resolved. Some of the craftmanship is questionable quality especially for the price being charged. things like gas leaks, broken doors, dryer vent being installed smashed to the point that it is not possible to hook a dryer up to it. missing lights, gas line being cut too short and instead of cutting a new pipe they just glued on a bunch of couplings to make the short ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Disappointed and frustrated
- Larry Wall E.
- Verified HomeBuyer
- September 10, 2024
- Salem, UT
We love the home but the purchase process was difficult and tiring. Since the closing and move in we have had little to no response to our request to make promised repairs and modifications. Very very frustrating and disappointing
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Not Impressed with Richmond
- Anonymous
- Verified HomeBuyer
- November 08, 2024
- Eagle Mountain, UT
Throughout the building process we were treated as disposable buyers. Our concerns, questions, requests, all fell by the wayside. The project took longer than expected and it was costly for me and my family. At no point, including now, has Richmond reached out in attempt to make things right. We found the right lot in a great spot so we stuck it out. I do not recommend choosing Richmond if you're hoping to be wowed with customer service and support. At move in- Our home was not move in ready clean, the AC wasn't hooked up fully, showers weren't fully caulked, drywall repairs weren't ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Terrible
- Tyler H.
- Verified HomeBuyer
- April 04, 2024
- Eagle Mountain, UT
I was promised $10k towards closing costs if I signed by a certain date and if I used the preferred lender another $9k. Fine print of contract said all of nothing. Sales agent made a promise and did not keep it. Still have warranty issues, blue tape items not finished and no front yard landscaping after a month of living in the home with no timeline on when it will be completed.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Wouldn’t recommend
- Carlos Alberto A.
- Verified HomeBuyer
- May 27, 2024
- Eagle Mountain, UT
Overall not a very good experience, I would try my luck with a different builder, they definitely could’ve done better.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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