Richmond American Homes Reviews in Salt Lake City Ogden, UT

Guys, there was so many little things that added up. It started with all the dead bugs embedded into the insulation in the basement. You guys fixed it but should have caught it before the buyer did. There were issues with caulking around the house. The Richmond agent did a lot to get stuff looked at before and after we moved in. The window wells in the basement were filthy and had dried cement in the window tracks. Some of the windows in the rest of the house were covered in dust. I know the house was vacant for 5 months before we purchased it but you have to keep track of how the houses are doing while they are vacant. There are 5 homes for sell within 250 yards of our house. Please check them before people look at them. But, there are a lot of good things in the home and we are still happy we purchased it. ... More

This is our second Richmond Home. We couldn’t be happier. Our team has been amazing to work with!

Cheap appliances and fixtures. Front door knob fell of in first couple days. Bathroom faucets have broken. Floor squeaks. Sliding door and window stick. Dishwasher is cheap with poor functionality...

Son un gran equipo integro, solucionan muy rapido todas tus dudas y pronto solucion para tener una bonita casa de muy buena calidad en todos los aspectos, recommendable

Buying a house is supposed to be exciting blah blah....Well buying a Richmond Homes was the absolute worse experience I've had. If we wouldn't of been left homeless I would have walked away from this purchase. As I get settled in and what not ive noticed a lot of issues. In the RV garage, the wall outlets are not at the same height level. The sheetrock edges arent on 2x4s. The RV garage has a whole 3 outlets in the 43 foot garage. They left the plastic on the over head lights, when the garage opener was installed they took the power cord and went around the frame to plug it in, this caused the light cover to not close. The back deck was a total waste, it was 3x5 or so. No stairs to the back yard from the deck which was over 24 inches high. When I brought this up the fix they went with was to add a complete railing around the deck. By doing this we had no access to the yard till I removed it. When the wind blows the inside doors rattle. ... More

This is the 3rd time I've purchased a new-build home, and this is by far the best experience that I've had. The entire process, from sales to design selection to build to closing to post-close warranty issues, the employees have all been phenomenal. They've constantly strived to do the right thing by us, their customers, and give us the best experience and home possible. Melissa, our sales rep, did great. Natasha, our designer, and HUGE SHOUTOUT to Danny, our foreman, who went above and beyond to make sure we understood everything about our new home, was incredibly helpful with issues, and gave great advice for us. His focus on quality and customer satisfaction is impressive.. and the biggest reason we had such a great experience. ... More

We recently purchased and moved into a new home. Overall, we like the house. Unfortunately, many of our blue tape items were not taken care of prior to moving like we were told they would be, including items that should have been resolved prior to closing. The responsiveness of the team has been less than ideal. Several of our items (broken concrete, broken screen door- to name a few) are still unresolved. We recognize we are not the only customers. However, when you purchase a home, there are certain expectations that have not been met.

Superintendent needs to inspect each phase of construction. Not wait for homeowners to have issue or call out as warranty. Nice home design although would think when spending this kind of money that finishes and workmanship would be complete. Have to take lots of time off work for warranty issues. Consider cost of time off to be available for appointments to correct issues that the superintendent could have completed during build. I do like the home but upset with the stress it has caused do to being tm treated as buying the home is a favor

Buying a home with Richmond American was an extremely interesting experience. Initially they drew me in with a promotional 3.99 interest rate which is as good of an interest rate anyone can get in the current climate. Unfortunately, that is about the only upside to buying a house with them. Everyone associated with Richmond American knew little about how the house was set up and worked. The HVAC was zoned incorrectly from how they sold us the house, the sprinkler system misses multiple spots in the front yard, and the upgraded features were installed incorrectly. The actual process of buying the house was also equally difficult and frustrating, on the day of our closing they had secretly moved our closing date. This compiled with both Richmond American’s in-house lender and their preferred title company accusing each other of engaging in mortgage fraud and breaching their obligations did not sit well with me. Ultimately, this has been one of the most interesting, bizarre, and awful experiences I have had and it happened to be with one of the most important and expensive purchases one could make. I’m sure your experience will go better, but my experience was too bizarre to not give others a fair warning especially when they are spending upwards of $600k on a home. ... More

Poor landscaper contractor directions, low quality paint issues, no caulk around the bathroom trim. Construction Superintendent only concerned about his timelines and needs. He made commitments and failed to initiate contractors or work orders to complete them. Sales team was great to work with locally. Financial threats were made of $322.00 accumulated daily because the VA inspector would not release a positive inspection. VA required egress, stairs and landing from deck for a disabled veteran. Richmond finally put on three stairs and two papers to meet the requirements.

Very professional in doing business with them!

Purchase process and delivery of home was terrific. The purchase value is terrific because we got a terrific price and interest rate compared to the market. The quality and craftsmanship is average but all builders homes, even custom homes, are that way since they do not use top quality materials and labor. We are still very happy with our purchase!

My home is beautiful. The layout of my home is just what I have always wanted. I have nothing but positive things to say about my new home. Thank you Richmond American Homes.

The overall purchasing experience with Richmond homes was good. The responsiveness to the issues we’ve had was delayed or still ongoing. Some items from our final walk through were not corrected. Having a leaking sink the second week living here and water damage has taken place. It took Richmond a week to respond and resolve. Very beautiful homes. Very poor service.

We were taken care of by our sales rep Nina. She answered all of our questions quickly. Danny did a great job of building our home with quality, and in a timely manner.

Very responsive to items that need fixing great people to do business with.

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... More

Very satisfied with the Richmond Homes build quality, materials, appliances, design, lot size etc. Had a very bad experience with the Sales Rep David and loan officer Darrel though. Apart from that, the builders and warranty departments are good.

When we first moved in some of the electrical did not work. But the main problem we have is the HVAC system, I thought that with this much square footage of living space, that Richmond would do different control for the 2 different levels of the house. But now we’re stuck with the house only heating in the second level and no so much in the main level. And even their HVAC guy that came in when I requested to inspect it said that, it’s a very poor design. Our first month bill for our gas was ridiculous as the heating kept running and running, cause the house ain’t proportionate when is heating. I feel like they cut corners on this to save a few hundreds and it’s costing us. ... More

enjoyed watching the house get put together. I got updates weekly on the progress. I have less stress knowing that there is a warranty for the home and that as things settle we will be covered.,

Richmond Homes are very workable group. They care about me as a customer and helped me a lot in purchasing my home. I am very happy to be able to get a beautiful home from Richmond.

Better don’t go to Richmond preferred lender. It’s a life long traumatic experience. They operate with a selfish, customer don’t care approach. It’s haunting and my body became weak due to huge stress.

Thank you Richmond for building our dream home. Our buying process with Nick was smooth, clear and to the point. Nick helped us with the questions even though he was on paternal. Thanks a ton Nick. We trusted Richmond builders and are very happy to be part of Richmond Family.

The house itself was delivered ok. The workmanship was less than stellar. When we did the final walkthrough we placed lots of blue tape but maybe 10% was fixed and then the clean up was terrible. When you move into a new home you shouldn’t have to clean up before moving in. We found lots of drywall dust in wall and trim throughout the home. The front door looks terrible with bubbling paint and streaks. The painters were sent back but it looks worse now. When we did the 30 day checkup she assured us that it will be taken care of. I really like the home but the little things make it hard to be happy about paying so much for a house. When everything is completely taken care of then I’m sure I will feel better about things. ... More

We love our new home and we are overall happy in it. The homes and the neighborhood is beautiful and there is plenty of space. It is also very quiet inside the home so even with construction still happening we don’t bear anything when inside. I’m giving three stars because considering how expensive things are, and how experienced Richmond is in building homes, things should be completed by closing and the warranty should be a last option. Instead, Richmond relies on making the buyer file a warranty claim rather than just having everything complete in the first place. If you do need to file a warranty claim you will have to wait 30-45 days before you can even get that process started. ... More