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Richmond American Homes Reviews in Tacoma, WA

What Tacoma Homeowners Have to Say About Richmond American Homes.

Read all 11 verified reviews from homeowners that built a new home with Richmond American Homes in the Tacoma area. Tacoma homeowners have rated Richmond American Homes an average 4.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Richmond American Homes

has 4.9 out of 5 stars in Tacoma Area

11 Reviews in Tacoma Area

Star Rating Breakdown

5 ★ 9

4 ★ 2

3 ★ 0

2 ★ 0

1 ★ 0

Ratings by Category

Overall 4.9

Quality 4.5

Trustworthiness 4.8

Value 4.1

Responsiveness 4.6

Richmond American Homes in Tacoma Area

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Customer Reviews

Feeback for Richmond American

  • Nasib K.
  • Verified HomeBuyer
  • November 22, 2024
  • Bonney Lake, WA

I am writing to express my gratitude and share the wonderful experience I had while purchasing my new home. This journey was one of the most memorable milestones in my life, and much of that is thanks to the exceptional service and support provided by your team. From the moment I began exploring homes, I was impressed by the professionalism, knowledge, and kindness of your representative, Megan. They went above and beyond to ensure the process was smooth and enjoyable. One of the aspects I appreciated most was Megan’s clear communication and dedication to understanding my needs. They ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great buying experience! Very happy with my new home!

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2024
  • Bonney Lake, WA

I had a great experience with their Agent, Megan, on purchasing a new home from Richmond. She was very professional, resourceful and transparent throughout the entire buying process. The home is beautiful and reasonably priced for all the upgrades in the final price tag. When comparing all the Builders & amenities in the neighborhood, Richmond Homes definitely stuck out to be the better option, by far. No disappointments!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

The best!

  • Geoffrey A.
  • Verified HomeBuyer
  • November 14, 2024
  • Bonney Lake, WA

The best home purchase experience with real time response and advocacy. To buy a home is one thing but to have a good customer service is really satisfying. Great job, Team Richmond American Homes!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great overall experience

  • Philip S D.
  • Verified HomeBuyer
  • July 08, 2024
  • Bonney Lake, WA

Great working with the team and appreciate their responsiveness and care they've given us through this building process.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

My Wife and I would have loved to pick a few things but overall very happy with our new Richmond American Home

  • Gerard M C.
  • Verified HomeBuyer
  • November 03, 2024
  • Bonney Lake, WA

Our experience was amazing. Maureen, Justin, and Cole very professional and informative. Thanks for making our home buying experience so easy.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Richmond was a wonderful experience to buy my home.

  • Shawn Keaton F.
  • Verified HomeBuyer
  • August 26, 2024
  • Bonney Lake, WA

I bought my home and it could not have been a more amazing experience, Especially the people in the front office who helped me immensely especially Megan. I had to sell my previous home and they worked so hard around my schedule to get me into my new richmond home. I absolutely love. As always with anything there is a problem here or there, but the promptness to solve my issue was amazing and gave me a good feeling about the company as a whole. Thank you for helping me get into my dream neighborhood. :-)

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

This team worked together to get us closed.

  • Thomas William O.
  • Verified HomeBuyer
  • May 09, 2024
  • Bonney Lake, WA

This team worked together to get us closed.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

First home buying experience and Chris was SO helpful

  • Faith R. O.
  • Verified HomeBuyer
  • August 02, 2024
  • Bonney Lake, WA

Overall, great experience. This is my first home and Chris throughly walked me through every step and took time to answer all my questions. The home is beautiful and well built

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 4

Great experience

  • Kelsey Lynn S.
  • Verified HomeBuyer
  • May 01, 2024
  • Bonney Lake, WA

This is our second new build and it was a much smoother process than the first time around. Overall we are very happy with our new home and everyone at Richmond

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Rodney

  • Rodney A B.
  • Verified HomeBuyer
  • October 17, 2024
  • Bonney Lake, WA

It’s was a good experience. Few minor issues that have been taken care of.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Richmond American

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2024
  • Puyallup, WA

Straightforward experience. We utilized the broker from Richmond American. It was a very big purchase and I'm disappointed there was no real home warming gift besides a keychain. The house when we toured it was basically finished and the builders prioritized other homes to put up. While sitting there were multiple things in the house they had to come back to finish such as handles on the cabinet.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3