Richmond American Reviews in Phoenix Mesa, AZ

The process has not been good since agreeing to a deal. The sales person was great. But once a deal was agreed to, Richmond has not followed through with anything. It's been three months and I still have blue tape all over the house, and a huge list of punchlist items that were supposed to be completed before we moved in and promised they would be done. Still nothing. I am having to project manage Richmond through these items and constantly follow up, or they are forgotten about. Even though they still don't get fixed. More times than not the people don't show up to fix it. Also our house flooded the second night we were here because Richmond pushed dirt into the sewer. My house has still not been fixed from all of the water damage that happened. ... More

Unprofessional sales consultant, won't fix issues even if they rolled over from inspection. Don't go with Richmond American especially if you move to Blossom Rock in Apache Junction.

We had a great experience working with the sales staff and with the building Superintendent, *****.

The staff from beginning through even after we are moved in continues to assist us with any details we need for a comfortable transition

Everyone has been responsive and very helpful

Great to work with and overall great experience

Non-stop issues from the day we moved in. There are so many construction defects that it would take taking a month off work just to be home for all the repairs. This is a brand-new home, and the number of problems is completely unacceptable. Erik from Customer Care took over our case and has been doing his best to address the construction issues, and I appreciate his efforts. Unfortunately, the underlying problems are the result of poor construction quality, inadequate oversight of the trades, and poor management throughout the building process. It even took escalating the issues directly to Ken before many of the items finally began to receive attention. While Customer Care has been responsive, the overall construction quality and management have been extremely disappointing. I expected much better from a new home. ... More

Have had many issues not all addressed yet and more to add on 6 month walk

Overall, we had a great experience throughout the homebuying process. The team was responsive, professional, and easy to work with, and they addressed any questions or concerns we had along the way. One thing that would have made the experience even better would be receiving a complete list of the materials and finishes used in our home, such as the cabinet color, interior and exterior paint colors, tile, flooring, driveway pavers, and other finishes. Having that information would be very helpful if we ever decide to repaint, make repairs, or extend any part of the home in the future, since we could easily order the same materials and maintain a consistent look. ... More

We have had several is*****s and now we are without AC in a brand new house at 110 degrees outside. ***** manager is pointless, should have ***** during the build and you wouldn't have so many ***** is*****s after the sale. ***** has been someone I would rather not deal with. He is late in responses, condescending and his lack of personal s*****s are to be something I do not care for. My QC manager has people s*****s and his job is to make sure that my customers are taken care of swiftly. ***** gets to it when he gets to it. I have been very disappointed in this purchase. I have had 5 new builds and this is the first time I have delt with a ***** manager. Either you buy the cheapest products or you have no supervision and ***** during the build. Either way we are not excited about this and we even had family buy in our same neighborhood. I will make sure that if my concerns are not rectified soon. I will start letting everyone know. I also know my neighbors are having the same is*****s with *****, garage opener app, ***** camera and improper lighting install just name name a few. ***** love to discuss with someone other than yiu field staff. ***** is the only person from your feild thay actually cares about the people but apparently he has been told to let ***** handle it. The one guy that doesn't answer during his eight hour shift and I have heard he will not answer when his eight hours is up. ... More

When we first bought the house they were quick to fix or repair any is*****s, now not so much.

Nick with sales was very friendly and easy to communicate with. Jesse the superintendent gave maximum effort to ensure we were satisfied with ***** in.

The sales team was quick to make promises and tell us what we wanted to hear during the buying process, but the experience changed dramatically after closing. Getting follow-up on warranty and repair items has been extremely frustrating. Communication is poor, responses are delayed or nonexistent, and it often takes multiple attempts just to get an update. Scheduling repairs has been equally disappointing. Trades have shown up at our home without any prior notification, while other scheduled appointments resulted in no-shows with no communication. On several occasions, we rearranged our schedules only to have contractors fail to appear. For such a significant investment, I expected much better customer service, communication, and accountability. Unfortunately, the post-sale support has been exhausting to deal with and has left us regretting our decision. Based on our experience, I would not recommend Richmond American Homes. ... More

Goôd i’m like it and everything

We were very particular about the options in our new home. We also wanted the incentives of a spec home. I told my wife we won't find the layout and options at the right price. Incredibly we found it at Richmond American Homes. We checked off all the boxes for our must-haves...from a spa shower to a gourmet kitchen. Our sales rep Nick was tremendously helpful as was our walk-through rep Logan who meticulously blue taped our home, got it taken care of, then made sure we got our appliances registered. We're settling in just over one month now. Just as promised we were contacted by Kyle for a follow up 30-day walk-through. We're still browsing the Richmond American website which also proved to be extremely helpful. Believe me, we've searched up and down the west valley for the past 3 years and finally found our dream home! ... More

We are new to the area and researched several builders. We chose Richmond American Homes to build our house based on the ratings other homeowners provided and after doing some walk throughs of their model homes. The building process was excellent as well as the inspection process. We were given a warranty contact at the time we took possession. At 30 days the warranty contact called and asked if we had any issues or concerns which we didn't at that time. A week later we had a minor issue and requested them to look at it. They had someone out the same week to look at it and rectify the issue. I am very pleased with the quality, craftsmanship and responsiveness of the Richmond staff from building to warranty care. I would definitely recommend them. ... More

Everything one was very helpful. My house is very quiet from outside noise

Everyone involved, we’re great. Even in the finance side. We are quite pleased and have already referred a friend who also bought!

It's really a great home, My wife and I just love it, Great community also!

Each morning when I walk my 3 dogs, I feel so happy.

This is my first home I bought in AZ after moving here a year ago. Now that I have finally moved in I have been running into nothing but problems. I have a full sheet of things that need to be fixed. I have been in communication with Anthony but it is hard to request time off from work to provide him those 2 days that he needs to have workers come fix it. I have nothing but luke warm water in my master bath, a have a kitchen cabinet that looks like a rat chewed it, I have nails sticking out of the stairs, cracked kitchen island and alot more. I feel like the builder was in a hurry to build the home and never checked the work that their workers did to see all the damages and its not just my house my neighbor has also told me about the stuff in their home. I currently have a garage door that is brown with the bottom panel white. Since I am new at job it is hard for me to take time off specially since I work 8 to 5 monday to friday and Anthony told me that the workers also work Monday to Friday from 8 to 4. I also had a new home build in Lake Elsinore with CalAtlantic but didn't have as many damages as this one does. ... More

Bought a move-in ready home. The whole process went very smoothly. All punch list items were corrected quickly. So far with are pleased with Richmond American Homes.

Thank you team! Jenna is amazing!!!

30 days have come and gone and they have yet to fix the huge crack along the ceiling. They came for the small touch ups and said they’d return for the major one. But nothing

Working with the sales staff was one of the most pleasurable and knowledgeable experiences I've had. I would definitely work with my team again!