Richmond American Reviews in Riverside San Bernardino, CA

progress on the house was pushed back 2 times and then when it came to the end of the month they pushed us in due to rate locks even though the house was not finished to our liking. We went to 3 separate walk throughs and items on our punch list were not taken care of and a month into living here have still not been taken care of or even discussed when the work would be done. They contract out all the finishing work and this was not up to par by far! Base boards have paint run and over spray all over them. nail holes are still exposed and not covered up. corners of the baseboards are not flush or are clumped with paint overall looking terrible. All doors and door frames have chips or holes from the nails that were not filled prior to paint. Areas of the texture on the walls are missing in some spots or over splattered in some. The wrong paint was used in some areas and some areas not even painted at all. Overall finished product was rushed and the Superintendent didn't even look over the final product to even give the okay on the walk through. It was embarrassing to see that many tape marks through the house and between the walk throughs minimal things were addressed. almost as like they just removed tape and didnt think we would check to see if it was fixed. Still embarrassed to invite people over to my "brand new house" with it looking like i hired some random joe off the street to complete this work. Unacceptable! ... More

Our closing date was changed twice due to missing electrical and gas meter. Moving my family from the far side of the state, made our experience even worse on so many levels. After the final walkthrough and after we moved in, we noticed a few items that still have not been addressed. For example, we have a temporary oven. Still waiting for the one we ordered, in the laundry room the wrong fuse amp was installed. Its supposed to be 20 amp instead of 15, therefore we haven't washed our clothes going 2 weeks! The laundry room cabinet is partially installed, front porch light is not functioning, in the garage there's cement splatter in the corner, the owners bathroom medicine cabinet neets to be textured and painted. However, we love our new home! The staff have been helpful as best the can. Unfortunately, all the items that need to be fixed have been cumbersome. ... More

While everyone was “nice”, we had an overall horrible experience. From 3 different superintendents to a scam of an experience with Home American mortgage to endless lies and deception to over a month delay to then move in with electrical not working, 20 roof tiles broken, horrible craftsmanship to then no one caring and it taking weeks upon weeks to get responses until we went to corporate to now 2 months after we closed and still an outstanding list of 30+ issues with no resolution. Would avoid Richmond at all costs.

Your in home landor is useless. Please change it. Because of them I am giving bed rating for Richmond.

I wish I could give a 5 star across the board but I can not. The quality of workmanship was not as expected. This is my 3rd new home purchase and I was disappointed for the amount of money invested the issues I have seen with the house like the upgraded cabinets poorly installed. The doors poorly finished. The house windows and parts of the flooring with paint spots and not cleaned when keys were delivered. Communicated gutters on the front door were included prior to purchase and now being told it was an error and not complying to what I was told. Supervior Steve was rude at move in date when asked when the new move date would be. Overall not a good experience. ... More

The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.

Home is fine but since I’ve moved in I feel my warranty service request has been totally ignored. Dishwasher did not work at time of walkthrough and it was noted; but has not been repaired

The sales and escrow team were great, but the construction team not so much. I closed escrow a little over a month ago and have yet to get a response or warranty issue taken care of. The quality of work on the kitchen cabinets, the garage walls, and paint throughout the house is very poor. I’m still waiting on someone to acknowledge or resolve the concerns.