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Richmond American Reviews in Denver, CO

What Denver Homeowners Have to Say About Richmond American.

Read all 211 verified reviews from homeowners that built a new home with Richmond American in the Denver area. Denver homeowners have rated Richmond American an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Richmond American

has 4.2 out of 5 stars in Denver Area

211 Reviews in Denver Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.1

Responsiveness 4.1

Richmond American in Denver Area

View Homes

Customer Reviews

Front door is continuously stuck. Banister is not parallel to stairs. Paint is messed up on outer trim,

  • Diana Y.
  • Verified HomeBuyer
  • March 10, 2024
  • Aurora, CO

Small paint issues throughout house.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Great Team, Quick to Address to Issues

  • Tyler H.
  • Verified HomeBuyer
  • March 08, 2024
  • Arvada, CO

Great Team, Quick to Address to Issues

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Richmond Homes

  • Tige J.
  • Verified HomeBuyer
  • March 07, 2024
  • Castle Rock, CO

Josh has done an amazing job of helping up through minor issue with the home. He is extremely thorough and always available. His customer service and dedication is why we would recommend anyone buy a Richmond home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not so good

  • Luis A.
  • Verified HomeBuyer
  • March 06, 2024
  • Erie, CO

If you want details please call.

Richmond American Homes responded:
Hi, Luis. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work request. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 2

Tim H

  • Timothy H.
  • Verified HomeBuyer
  • March 06, 2024
  • Aurora, CO

We have been so happy with our home! This is our second Richmond home. We have seen other builders but nobody has had the same workmanship of Richmond

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jules

  • Julie P.
  • Verified HomeBuyer
  • March 06, 2024
  • Castle Rock, CO

I am enjoying my new Richmond American home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tim

  • Margo W.
  • Verified HomeBuyer
  • March 06, 2024
  • Littleton, CO

Tim- supervisor was and is outstanding. He was there in the beginning and I know he will have my back no matter what! Super helpfull!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Karls Farm cutie

  • Reece B.
  • Verified HomeBuyer
  • March 06, 2024
  • Northglenn, CO

I’ve been very happy with Richmond, American Homes. For my Karl’s Farm home, any issues we’ve had with the house are dealt with and fixed very promptly. The house is so cute and in a great area and I love it. Thank you so much!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Deceptive and untrustworthy sales company

  • Ashley L.
  • Verified HomeBuyer
  • March 06, 2024
  • Arvada, CO

The only good thing about this company was the foreman. Otherwise, we were misled and deceived.

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 3

Aurora Highlands Richmond Home

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2024
  • Aurora, CO

I would think twice before purchasing a home by Richmond. The quality is poor and they don't care about workmanship. If you find an issue after your walk through and closing they won't fix it. Make sure you document everything. Still waiting for a response to an issue the superintendent said he would take care of. It's been a month and half wirh NO response from him. Home buyer be aware!

Richmond American Homes responded:
It’s disappointing to know that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

Travis

  • Travis P.
  • Verified HomeBuyer
  • March 06, 2024
  • Aurora, CO

If you get Eric as your super you’re in great hands. Caitlin made the buying experience very smooth and easy!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Tough to get things fixed

  • Gabriel D.
  • Verified HomeBuyer
  • January 09, 2024
  • Erie, CO

Very poor craftsmanship. Laura was awesome but retired. I’ve written a lot of long reviews so I won’t write much here.

Richmond American Homes responded:
Hello, Gabriel. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Love our home!

  • Patricia B.
  • Verified HomeBuyer
  • January 09, 2024
  • Castle Rock, CO

Love our new home! Sales staff awesome! Construction folks very responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Got very good experience with Richmond

  • Mallikarjun P.
  • Verified HomeBuyer
  • January 09, 2024
  • Aurora, CO

Sales representative was very nice, explained scenario by adding each item. It was impressive. Very nice maintenance team and builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Mark H.
  • Verified HomeBuyer
  • January 05, 2024
  • Aurora, CO

Tyler and Mick were a pleasure to work with. Thank you for all your help.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall great but no internet

  • Jahoon K.
  • Verified HomeBuyer
  • January 04, 2024
  • Aurora, CO

It was great overall. However, it would have been better if I was informed that there is no internet service in the community before moving it. It's been a month without internet.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Richmond has it best!!!

  • Gabriel A.
  • Verified HomeBuyer
  • January 03, 2024
  • Aurora, CO

The new Cityscapes here are totally amazing and beautiful! The community is such a lovely warm quiet place.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I had a great experience with Richmond American!!!!

  • Jessie C.
  • Verified HomeBuyer
  • January 03, 2024
  • Aurora, CO

This was my second time buying a new build and it was a much better experience compared to my first one. Richmond staffs were amazing and professional. My home was completed earlier than I expected. I am satisfied with the quality of my home. Thank you Richmond America!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mike

  • Maxine H.
  • Verified HomeBuyer
  • January 02, 2024
  • Erie, CO

Mike has been great to work with during the warranty process.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Arnoldo D.
  • Verified HomeBuyer
  • January 02, 2024
  • Commerce City, CO

My experience whit you was very good and rewarding. Thank you very much for your help

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Did not interact with builder - house was already constructed at purchase time

  • Richard S.
  • Verified HomeBuyer
  • January 02, 2024
  • Castle Rock, CO

Excellent service. Friendly, helpful leasing agents

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Josh was on top of things and a big help.

  • Fabron K.
  • Verified HomeBuyer
  • December 26, 2023
  • Aurora, CO

Make sure Josh is your construction manager, he will take care of you and make sure your home is built correctly.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Love our Richmond home!

  • Grant H.
  • Verified HomeBuyer
  • December 22, 2023
  • Erie, CO

We had an extremely smooth process from day one up until/beyond our move in date. Very happy!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great for seniors

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2023
  • Thornton, CO

Home is great for seniors. All on one floor. In a growing community. It’s away from heavy traffic but close to shopping. When fully built out it will have that small town feel and yet have access to all that a city has to offer. Everything is new and shiny.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great buying experience. Exceptional home transfer.

  • Michele B.
  • Verified HomeBuyer
  • December 20, 2023
  • Littleton, CO

Richmond home buying process was very easy and low stress. I bought the model home which had normal wear and team. The high end appliances, finishes, and furnishings are nothing short of amazing. The location manager, Tim S., went far above and beyond to prepare the home for my families arrival. While technically the house was sold, as is, Tim went ahead and had all the minor and major-ish things found on the inspection repaired, nothing left for me to do except move in. This saved me time, hassle, and money. He was also great at walkthrough and telling me about the neighboorhood. ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5