Richmond American Reviews

great service and professionalism

We love our house and our experience in our purchase. My only complaints are we were told the back yard would come back twice through our walkthroughs, and it is horrible to this day . Also our ac is very loud even the neighbors have said something to us went through warranty they say nothing is wrong but clearly something is . I say this because all my neighbors are very quiet

Overall the experience was great. The quality is decent. DJ during the walkthrough was amazing!!!!

Excellent experience with quality, trustworthiness and sale agents

Dear RA, Our experience from start to finish has been excellent! From Nick on the front end to Rudy on the back end. We’ve had terrific and timely customer service at each turn. We’d recommend RA! Please keep up the good work! Take care.

I’m a first time buyer and this has been a very tough market! Richmond American Homes made my buying process extremely smooth as well as hooked me up with an excellent rate giving me a decent monthly payment!

We love the look of our home minus some interior finish workmanship on the inside. I’m sure it’s not normal for Richmond but we were blessed with a poor quality trim person on our house (Wasn’t good with corner work). Seemed as if they hurried to much in the final phase and quality dropped in the last days of finishing. Issues w/ mail not being able to be delivered, Internet service still not available w/ the company servicing our new neighborhood and zip code discrepancies. Seems as if they rushed to get the homes sold and weren’t quite ready. The sales office and builders/foreman are great to work with. ... More

The process was a great experience and fast. Richmond homes made it an easy process with communication all the way to closing day

Likely the worst home buying experience I have had which includes 13 purchases, four of which were new builds. I thought I was moving into a move-in ready home -as that is what was advertised - and it was so very far from that. The issues that I have experienced have been blown off as things that I should expect in buying a house, but I really don’t expect so many significant defects and poor workmanship.

Great experience very easy process

If you have to buy a Richmond home make sure to bring an independent company to do inspection for you. the homes are built with all cheap materials and in a mass production manner. If cheap materials are nicely put together i believe it would be a better experience. There were nails poking on the carpet and Joy & Brandon did not see anything wrong with that. Extremely over prized homes based the quality of home/house delivered. Worst exo\perience ever for me personally.

Purchased a ready to move in home. The process was easy and everyone was helpful and friendly. Home has been great so far. Warranty fixes have been timely and few.

This is our seconds time we have bought with Richmond American homes. So far we love our home and any small issues that we found have Been delt with fast. I highly recommend these homes to anyone.

I would like other home buyers to know that agreeing on the price is a choice but not getting a response to an issue from the builder is breach Thank you for ignoring the review

The sales agent in Lodi, CA, is amazing.

House has issues, but nothing that can't be fixed. Buying experience with house selling was horrible.

Laveen team was great! Not pushy, available and accommodating. Janna walked us through the process with patience and sincerity. Richmond Team worked with our Keller Williams Team through some delays and challenges to get us Homez

I would like other home buyers to know never to buy a Richmond American Home. If you are thinking of buying in the Pendleton community, don't! The project manager has every excuse for the poor work. Also, don't trust that they will come back in 30 days. Several of our neighbors never got a 30 day follow up.

Great experience we close on time

Overall a very good experience. Walk through team was amazing. Some areas of concern were not addressed and I was left the supplies to paint these areas myself however DJ is great and responds ASAP

Our overall experience with Richmond was normal. Ms. Ranesha was awesome and helped as much as she could. Overall, we have no complaints.

Everything was great. It was a smooth transaction from start to finish. Definitely recommend!

Great home great buy couldn’t be happier

We bought the house on contingency bases on a few things which was a great option. The house is amazing and the responsiveness for the company was great when we had questions or concerns. We love Richmond so much we suggested the builder to another family member that is now buying a house of their own. We love our realtor Jessi as she has treated us like family.

I had a great experience buying my home. Everything went better than expected, from the communication to the closing process. I felt informed and confident throughout the journey. I couldn’t be happier with how it all turned out. Truly thankful for everyone who helped make it happen!