Richmond American Reviews

I had an absolutely excellent experience buying our home with Richmond American Homes. From start to finish, the entire process was smooth, professional, and stress-free. A huge, special shoutout to Aaron Citizen! Aaron was amazing to work with throughout my journey. He went above and beyond to answer all of my questions, kept me updated, and ensured everything went perfectly. His customer service, knowledge, and dedication made a massive difference for me. If you are looking to buy a home, we highly recommend Richmond American Homes, and definitely ask for Aaron Citizen!

The house is beautiful and I'm grateful for this experience. Thank you to all the team members of Richmond American Homes.

We had an excellent experience purchasing our Richmond American home in the Stonehaven community. From the beginning of the process through closing and move-in, the team was professional, transparent, and responsive. We purchased the Seth model and have been very happy with the layout, finishes, included features, and overall quality of our home. A special shout-out to our sales representative, Doug *****, for guiding us through the purchasing process and keeping everything organized. We also greatly appreciated Tyler’s follow-up and support throughout the delivery process and walkthroughs. Another shout-out goes to Genesis for helping us activate our warranties and for remaining available to coordinate any warranty work our new home may need. The entire team has continued to be helpful and responsive as we settle into our home. We especially appreciate the thoughtful design, spacious rooms, high ceilings, large garage, and how well the home fits our family and lifestyle. We are proud of our new home, would confidently recommend Richmond American to other buyers, and expect to remain lifetime Richmond American homeowners. ... More

Working with our Sales rep, Kevin *****, on the purchase of our home was truly a great experience. Our home was complete when we found it, but we opted to finish the basement. Kevin was very responsive throughout the process and worked with the rest of the team to keep us on time with a tight closing schedule. Amanda at the Design Center was very helpful while we made selections. Luke, our construction manager, was incredibly thorough and both helpful and responsive when we had questions. The landscape materials and installation and warranty requests for the landscape are knocked the two categories from 5 to 4 (we also had the back yard installed as part of our home purchase). Unfortunately, the landscape contractor has a commercial focus and was not responsive to closing punch list items (now resolved). Warranty items with this vendor have not been satisfactory. Landscape problems aside, would absolutely recommend a Richmond home. ... More

Jim *****, our Sales Representative is an excellent Richmond American Homes Representative. He is very knowledgeable about the design, features and construction of RAH. We had a very favorable experience in working with Jim and finalizing the purchase of our new home. We highly recommend considering Richmond American Homes and Jim ***** in your new home search.

Overall, the buying process in the sales office is great, including the communications. The 1st walk thru was good, until we realized not much was done on the requests on the 2nd walk thru. Everything was kind like push it to the next department after closing escrow. Experience was a bit frustrated, but overall it was taken care one by one.

Over Mike the builder was 10 out of 10 he really made us close the deal if it wasn't for him we probably would've moved to another builder and saler. It also came with no blinds

The mortgage and HOI that we felt we were forced into for rebates on closing are a joke. They were both sold off in the first 30 days and the ***** was sold off twice. Very disappointing and frustrating to try and get everything in order. The finance department did not communicate internally and this also caused mass confusion and resulted in communication from MANY people with also different amounts owed. Not professional at all.

The poor responsiveness to issues in the home and the failure to get the issues actually fixed.

The superintendent assigned during my initial walkthrough was replaced before my second walkthrough, and there appeared to be little to no transfer of information between them. As a result, many items identified during the first walkthrough were not completed, requiring a third inspection. Throughout the process, the quality of workmanship and oversight has been disappointing. Numerous items were either installed incorrectly or completed below acceptable standards, resulting in an unusually high number of warranty requests. In many cases, repairs have been temporary "band-aid" fixes rather than proper corrective actions. The warranty process itself has also been frustrating. I was often encouraged to contact subcontractors directly rather than document issues through the builder, creating a lack of accountability and a limited paper trail. On multiple occasions, I was asked to accept work that I considered to be substandard and was told that a certain ***** of compromise was necessary. I do not believe homeowners should be expected to compromise on workmanship that fails to meet quality standards. The painting quality, both inside and outside the home, has been particularly concerning and falls below what I consider acceptable for a new home. I also have concerns regarding the long-term durability of the exterior paint beyond the warranty period. Requests for management involvement were either not addressed or never materialized. Additionally, I was repeatedly informed that issues had been corrected, only to discover they had either not been addressed or required additional repairs to be completed properly. Overall, this has been the most disappointing home-building and warranty experience I have encountered. Based on the quality of construction, workmanship, and customer service received, I can honestly say that if I had known what this experience would be like, I would have selected a different builder for my home purchase. ... More

The overall buying process was easy and the team was well responsive and cooperative. After living for a month in my new home, I found the material being used are bear minimum required by code. The HVAC system and windows installed are the poor quality available in the market and does not seem will last long at all. The home does not retain energy either it seems insulation system is not good as well. Although I love the floor plan.

Non-stop issues from the day we moved in. There are so many construction defects that it would take taking a month off work just to be home for all the repairs. This is a brand-new home, and the number of problems is completely unacceptable. Erik from Customer Care took over our case and has been doing his best to address the construction issues, and I appreciate his efforts. Unfortunately, the underlying problems are the result of poor construction quality, inadequate oversight of the trades, and poor management throughout the building process. It even took escalating the issues directly to Ken before many of the items finally began to receive attention. While Customer Care has been responsive, the overall construction quality and management have been extremely disappointing. I expected much better from a new home. ... More

Home is just what we needed. Close to the interstate which makes it close to everything.

The overall process was simple, very straightforward, and honest. Walk through with building team was very thorough and they ended up marking way more spots for fixing than I did. Great pride in quality.

We appreciated working with Gio and Chris when buying our home. They were very caring and offered great advice along the way. If we had any questions about the process or features in the home, they were quick to respond. They were patient with us the whole time. They really care about the homes they build and sale.

Move in date kept shifting. It caused all sorts of headaches with scheduling. Not much notice. Always felt like they were hiding something.

[TRANSLATED FROM ES] The entire purchase process went very well, and I'm very grateful. However, the only problem I noticed from the beginning was the doors. Almost all of them close very tightly, which isn't normal, especially the garage door and the closet door next to the laundry room. The young man who showed us the house said they were going to replace that door, but they didn't. He also came to fix the garage door, but reluctantly, and it ended up worse; it wouldn't close at all. But he was very kind, and overall, the house is very nice. My room is spacious, and of course, the bathroom is very nice, as is the kitchen. The doors are the only thing I didn't like, but they do open and close. Thank you!!! ... More

Nothing

Brandi was an absolute Angel during the buying process. Nichole was the best warranty manager a homeowner could ask for. The build had dozens of issues it seems like it was every subcontractor's first time building a home. All the neighbors feel the same.

Have had many issues not all addressed yet and more to add on 6 month walk

We fill lucky to locate a new built home making our move from Arizona to Oregon a lot less concerning. Nothing needed to be addressed in the home so all we had to do was to move all our stuff in.

We were given updates every week and answered any questions we had.

Our Builder Kevin is a conscientious and very responsive. He made us feel very comfortable with our purchase.

Tried to get us to finance; quite pushy . Grass put in was very poor quality. Lots of dips and became brown very quickly. Should have replaced ALL the grass when issue was known.

easy experience working with the Richmond team members