Richmond American Reviews

[TRANSLATED FROM ES] The entire purchase process went very well, and I'm very grateful. However, the only problem I noticed from the beginning was the doors. Almost all of them close very tightly, which isn't normal, especially the garage door and the closet door next to the laundry room. The young man who showed us the house said they were going to replace that door, but they didn't. He also came to fix the garage door, but reluctantly, and it ended up worse; it wouldn't close at all. But he was very kind, and overall, the house is very nice. My room is spacious, and of course, the bathroom is very nice, as is the kitchen. The doors are the only thing I didn't like, but they do open and close. Thank you!!! ... More

Brandi was an absolute Angel during the buying process. Nichole was the best warranty manager a homeowner could ask for. The build had dozens of issues it seems like it was every subcontractor's first time building a home. All the neighbors feel the same.

Have had many issues not all addressed yet and more to add on 6 month walk

We fill lucky to locate a new built home making our move from Arizona to Oregon a lot less concerning. Nothing needed to be addressed in the home so all we had to do was to move all our stuff in.

We were given updates every week and answered any questions we had.

Our Builder Kevin is a conscientious and very responsive. He made us feel very comfortable with our purchase.

Tried to get us to finance; quite pushy . Grass put in was very poor quality. Lots of dips and became brown very quickly. Should have replaced ALL the grass when issue was known.

easy experience working with the Richmond team members

Sales rep was very very nice, but I would have preferred a better explanation of the impact of what I was signing. Especially re mello-roos, how electric company works(doesnt work) w solar company, and better response to street name error that 3 months later (and involving the city and site construction supervisor myself) is still not corrected. Financing contact made many errors requiring redo of paperwork, down to the last hour of signing closing docs. The warranty guy Mike has been the most helpful out of everybody.

While we understand that this is a new home development and that, as the first homeowners, there can be unexpected issues that arise, there have been several significant concerns that have impacted our quality of life. The most notable issue has been the severe drainage problems, which have significantly delayed the completion of our backyard. After months of waiting, these drainage concerns have still not been resolved. While we have been told that Richmond Homes is working on a solution, there have been very few updates or a clear timeline for when a plan will be implemented. Fortunately, many homeowners documented the flooding by taking their own photos and videos when their backyards were inundated. These records have become an important part of understanding the extent of the problem. There also appear to be concerns with the original drainage design, as water is being directed toward the front of the homes, resulting in substantial runoff flowing onto the streets. After approximately four months of waiting for a resolution—and even longer for some homeowners—a planning engineer and surveyor visited the community yesterday to assess the situation. We are hopeful this is a positive step toward developing a permanent solution. It has also been homeowners who have provided much of the documented evidence of the flooding, although we are unsure what documentation Richmond Homes has collected internally. I do want to note, DJ, our warranty rep. has been VERY helpful with follow up on other warranty concerns. ... More

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Henry was easy to work with. Jenna was very informative and quick to respond to questions.

After closing we found a few workmanship quality concerns one was a safety concern but the warranty stated it met minimum standards and they would not repair the issues. Overall the house is great, there's a few things that could be better.

Overall, we had a great experience throughout the homebuying process. The team was responsive, professional, and easy to work with, and they addressed any questions or concerns we had along the way. One thing that would have made the experience even better would be receiving a complete list of the materials and finishes used in our home, such as the cabinet color, interior and exterior paint colors, tile, flooring, driveway pavers, and other finishes. Having that information would be very helpful if we ever decide to repaint, make repairs, or extend any part of the home in the future, since we could easily order the same materials and maintain a consistent look. ... More

I appreciate Larissa’s help during the sales and closing process. ***** has been so professional and responsive in addressing punch list and warranty fulfillment. He has met and exceeded my expectations.

We have had several is*****s and now we are without AC in a brand new house at 110 degrees outside. ***** manager is pointless, should have ***** during the build and you wouldn't have so many ***** is*****s after the sale. ***** has been someone I would rather not deal with. He is late in responses, condescending and his lack of personal s*****s are to be something I do not care for. My QC manager has people s*****s and his job is to make sure that my customers are taken care of swiftly. ***** gets to it when he gets to it. I have been very disappointed in this purchase. I have had 5 new builds and this is the first time I have delt with a ***** manager. Either you buy the cheapest products or you have no supervision and ***** during the build. Either way we are not excited about this and we even had family buy in our same neighborhood. I will make sure that if my concerns are not rectified soon. I will start letting everyone know. I also know my neighbors are having the same is*****s with *****, garage opener app, ***** camera and improper lighting install just name name a few. ***** love to discuss with someone other than yiu field staff. ***** is the only person from your feild thay actually cares about the people but apparently he has been told to let ***** handle it. The one guy that doesn't answer during his eight hour shift and I have heard he will not answer when his eight hours is up. ... More

When we first bought the house they were quick to fix or repair any is*****s, now not so much.

We had a smooth and easy experience with everyone. Thanks.

Nick with sales was very friendly and easy to communicate with. Jesse the superintendent gave maximum effort to ensure we were satisfied with ***** in.

Richmond met our request for certain items which made the entire process a happy rewarding experience. we are getting so many compliments on how beautiful our Richmond home is

Our experience after closing was extremely disappointing. We did not receive the builder-provided appliances until 11 days after our closing date, and the final appliance did not arrive until 27 days after closing. As a result, we had to spend additional money eating out because we couldn’t properly use our kitchen, and we also had to pay to do our laundry away from our new home. What makes this even more frustrating is that the company makes it very clear that buyers are responsible for paying $318 for every day a closing is delayed. However, when the delay is caused by the company and it prevents homeowners from fully using their new home, they refuse to reimburse the reasonable out-of-pocket expenses their delay created. We expected much better customer service and accountability. If the company expects customers to bear the financial consequences of delays, it should also accept responsibility when its own delays cause customers to incur additional expenses. Unfortunately, that was not our experience. ... More

There were a few hiccups in my home buying process but I need to give credit to ***** at Home American Mortgage for taking so much time and true effort to improve my experience. He was truly so helpful and really pulled through for me as a c*****nt. I felt like ***** actually looked at me as a person and not a loan on a piece of paper. His communication and follow through is 10/10. I also really appreciated ***** from ***** for helping me out and picking up slack where others fell short with. My realtor and I did not feel as if the main agent helping sell the home had good communication or follow through and left a lot of open ends during the transaction, it felt like it was just another sale and ***** even get responses from him multiple times. I am also in sales management and felt as if he didn’t even earn his commission for the sale of the home. ... More

Had an amazing experience from start to finish. You can really tell that Richmond cares about families and the people who buy their homes. The team is so friendly, positive and encouraging. I believe this is a quality built home. We are happy with it and excited that it is ours.

Jen and Carolina were awesome with helping my husband and I through our buying experience. Although I was in another state for majority of the process, with great communication, they both ensured everything required was taken care of in a timely manner for a smooth transition and quick close on our new home! Thank you so much!

Super easy experience, speedy and friendly.