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Richmond American

Richmond American Reviews

What Real Homeowners Say About Richmond American

With an average rating of 4 stars, Richmond American is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 2108 verified homebuyers to give you an honest look at what it's like to build a new home with Richmond American. Read their unedited reviews, feedback, and complaints to help you decide if Richmond American is the right builder for your new home.

Richmond American

has 4 out of 5 stars overall

2108 Reviews

Star Rating Breakdown

5 ★ 1081

4 ★ 335

3 ★ 302

2 ★ 191

1 ★ 199

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.7

Customer Reviews

Excellent

  • Edward R.
  • Verified Homebuyer
  • November 28, 2023
  • Goodyear, AZ

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Richmond buying experience

  • Anonymous
  • Verified Homebuyer
  • November 28, 2023
  • Salem, UT

Great value, Wendy and Braxton were great. The paint/drywall/trim contractors did a poor job.

Richmond American Homes responded:
I'm glad to hear your experience with Wendy and Braxton was positive. If there's an outstanding issue with your paint or drywall that needs to be addressed, feel free to reach out to me at jeff.jenkins@mdch.com.

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 3

It was a really smooth process from start to finish. Laura, Mick and Faith were particularly excellent to work with.

  • Nelia V.
  • Verified Homebuyer
  • November 28, 2023
  • Aurora, CO

This is a company that keeps its word and it fantastically responsive. They have great customer service.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Not very responsive

  • Kulwinder S.
  • Verified Homebuyer
  • November 28, 2023
  • Commerce City, CO

Brand new home came with many imperfections. Not very detailed worked. When asking them to fix something they make excuses. Didn’t like their workmanship.

Richmond American Homes responded:
Hello, Kulwinder. We’d be glad to help you with any work items that need to be scheduled. Feel free to email me at jeff.jenkins@mdch.com if you’re having trouble connecting with your Home Care team.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Anastasia in Sales

  • Michael K.
  • Verified Homebuyer
  • November 28, 2023
  • Estacada, OR

Anastasia was fantastic in the sales process, made it very easy and smooth! The Richmond finance side were also great, very responsive and we got an incredible interest rate!

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

GREAT!!!

  • Melissa B.
  • Verified Homebuyer
  • November 28, 2023
  • Thornton, CO

From the first meeting with the sales person Mike to the walk throughs with the construction super Tom, the process has been smooth and easy. They addressed all my questions and even after closing, they have helped with questions and concerns. I’ve had a few new build homes and by far this has been the best experience.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home with a lot of little things wrong

  • Robert D.
  • Verified Homebuyer
  • November 28, 2023
  • Castle Rock, CO

Too many little issues We will see how they are handled

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Bad experience

  • Leticia B.
  • Verified Homebuyer
  • November 28, 2023
  • Queen Creek, AZ

I purchase this home with Richmond because of the reputation and quality of the homes, I love my home. Will I buy again from Richmond American? NO! Manger Kim it is the most rude, condescending, disrespectful person I ever came across. Mortgage processor Paul, same condescending attitudes , did not disclosed loan fees and wasn’t responding to email or request to return calls. To busy for me. Closing process, walkthrough delay,Tom need it to have things done before closing and had 2 weeks to ge it done,, nothing was done.I’m still waiting) move in a month ago. Took 11 month to build and ...

Richmond American Homes responded:
Hi, Leticia. I'm sorry to hear you've had a disappointing experience. I’ve conveyed your feedback to the team. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com. It's wonderful that you love your home; we wish you many happy years there!

Total Score 1

Quality 4

Trustworthiness 2

Responsiveness 1

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