Shea Homes-Trilogy Reviews

The entire experience was a well-oiled machine. From sales to the designer to the builder to the home delivery. All aspects were on time, professional, and accountable. I've been through this process with 3 other builders in two other states and this process was the smoothest of all. Great experience!

Very satisfied with the overall experience.

Carolyn and Dan have been right on top of questions and problems

Our experience designing and building with Shea Homes - Trilogy has been fantastic. Every step along the way was handled professionally by competent and caring people. This has been a wonderful experience. Thank you to everyone on the Shea Homes - Trilogy Team.

We’ve had positive experiences with everyone along the way in our home buying journey. We love our new home, and the neighborhood is the friendliest I’ve ever been in!

Everyone from the sales staff(Courtney) to the construction to the warranty ( Gwen) have been helpful & professional. I couldn’t be happier with my house.

The Shea staff were very helpful through the process. Ted the Shea rep. was super and worked with us. He was very flexible and went out of his way to help us when we had to change our house choice at the last minute. I asked what Shea could do for a Veteran and they stepped right up and reduced our down payment by half. Once we moved in, the Shea rep. Scott has been super in taking care of all our requests for fixing certain items after we moved in.

Laura H, Steve S, Marie etc the whole staff has been great

From start to finish, working with the Shea Homes team exceeded expectations. Friendly and professional, knowledgeable and efficient, thorough and accommodating...this made the experience pleasant and stress-free. We're so happy with our new home and the excellent workmanship shows through and through.

The best customer service I have ever had in my new build experiences. They are there for during the entire building process from start to finish. I love the attention to detail provided. Shea homes even has periodic check in during the first year! Who else does that? I love it here!

Everyone in the process from sales to construction to the post-construction warranty checkup has been nothing short of excellent. As a business owner I know that’s quite a feat for any company. Wow! I highly recommend Shea to everyone.

Tammy made the whole experience of finding the right home for me super easy and fun. Everyone involved was knowledgeable and helpful.

We recently purchased in Trilogy Verde River. I honestly couldn’t think of a single thing they could have done more efficiently.

Being from out of town we relied on Orlando immensely. He was amazing! Kept us Informed by sending photos and update via text and emails. Questions we had were answered most times, within minutes if not, within an hour. The entire team from start to finish including an issue with the A/C were there to help at every turn!

Everyone whom we worked with in the purchase of our home have been fantastic. Employees seem to really care and do their best to make sure you get the service requested or required.

My Trilogy experience has been fantastic from touring the facility to closing. Everyone has been absolutely incredible: the attention to detail, responsiveness, quality and value. I can’t say enough at how pleased I am. Everything I planned for in my home was perfect. the communication throughout the entire process was awesome, especially given I lived 5 hours away. Trilogy accommodated me for on-site appointments and answered any questions throughout the process. The facilities and complex are beautiful, so many things to do and wonderful neighbors throughout. the attention to detail is impeccable from my home throughout the community, and in both clubhouses. it’s the only Community I looked at, and I am absolutely loving it! ... More

Been a great experience for the entire process. Home and community are wonderful!

I've lived at Trilogy for about 2 months and the experience has been awesome --- Shea Homes does incredibly high-quality work and I've been extremely impressed with their craftsmanship and attention to detail!

We built two other homes in the past and this was a superior experience. Shea communicated often. They answered all our questions. The people have all been responsive and helpful.

Very friendly, professional & knowledgable. The Wickenburg Ranch team exceeded my expectations each step of the way. I received a warm friendly welcome from the moment I was greeted at the gate, viewed the new model homes, & toured the impressive golf community via golf cart. The Ranch community is active, fun & social though set in an expansive area for each home to be enjoyed as a private oasis. The sales team was never pushy and continually placed my best interest as their objective. They truly receive my gold star rating for knowledge, communication & friendly attitude. The new home purchase incentives are an exceptional compliment to the high standard & quality of each home construction & design. The Wickenburg Ranch team created a very special atmosphere for my "key day" with housewarming gifts & banner, team members on site to congratulate me while received ownership of my new home The excellent new home owner experience continues after receiving my keys, as the White Glove service & Warranty team & HOA staff are thorough and always available to for appointments & questions. I am very pleased with the excellent value of my new home as I look forward to a very enjoyable retirement. Thank you to all team members of the Trilogy Wickenburg Ranch. ... More

We just got through our one month review. We had some minor concerns which we explained to our warranty specialist. He followed up a couple of days later with appointments to have the appropriate service techs come out to the home. The techs fixed our issues. The warranty team at Shea is top notch. Thank you both for your support, Allen and Richard.

Quality and trust is very important to us we received both.

Repeat buyers, love our new home!

Our home buying experience with Shea was outstanding from start to finish! We were interested in their spec homes and Frank reviewed the various models with us numerous times. He was an unending treasure trove of information. All of the office staff and ambassadors were really great to work with. When we decided on a spec home our experience got even better. We were introduced to Seth, our construction manager who also answered our trillion questions with unending patience. The entire team kept us in the loop as they finished building our home. We were definitely WOWED when we saw the finished product. There were very few issues during our initial walk-through and again during our 1 month review, but all were handled expeditiously and to our satisfaction. We are thrilled with our new home and the community as well. We would highly recommend Shea and Trilogy at Lake Frederick to family and friends. ... More

Helena and Billy are AMAZING!