Shea Homes-Trilogy Reviews

Troy, Kristine and Laura have done a great job in quickly responding to and addressing issues that arose once we moved in. Tremendous, timely response and resolution of those issues.

We built our forever retirement house starting last fall and moved in two months ago. Every representative of Shea has been very professional and responsive. Our third party home inspector said this was a very well built home. We have had no issues beyond a few minor cosmetic things and those were quickly resolved. We highly recommend Shea and Encanterra.

Thanks to Courtney and Brad for making this such a terrific experience. Total quality and class all around.

Our first day at the sales almost turned us off. When my wife asked a question, the salesperson, said, “You weren’t listening.” After this initial experience, that sales agent was friendly, helpful, and professional. Frankie, our construction manager was exceptionally friendly, professional, and knowledgeable. He kept in consistent contact with us. Theresa, our warranty representative, has been professional and timely service so far.

Whole process went smoothly

My wife and I had almost got sucked into a very poor build quality home in the black diamond area by a different builder. Fortunately for us, their inept finance team took long enough for us to miss a closing, and realize that multiple issues with the home would never be addressed. A walk-through with a sign off on things yet to be done and extremely poor quality issues not addressed like tile work that looked like it was done by an amateur. These guys are the real deal, are exactly what they say they are and nothing more- good people and quality home.

Every experiance I have with a Shea employee has been wonderful!

This house is perfect to me really well-built floors, walls, cabinets, I like the bathrooms, garage, the lighting, to me the home is built with top quality material. The design inside and outside is excellent; I am a Retired 20yr Navy Veteran I have had 4 homes and this is by far is the best. Sanel and Brian were Outstanding showed me how everything works all warranties, all apps for smart home they did this with great care and kindness, Very Professional with a Great Personality, Thank you for this nice fancy and Beautiful Hilton type Home with a Great Environment.

My overall experience with Shea Homes was excellent from start to finish. They communicated in a timely manner and there were very few issues during the process. Whenever I had questions they were quick to respond and address any issues that came up. I highly recommend them as a builder and am very happy with my new Shea Home.

Great home - attention to detail matters. Great support and follow up after moving in. I would buy another home from Shea without hesitation.

Dillon was very helpful with floor plan options, design options and selection of colors and materials. He was easy to work with and very knowledgeable. Paul was a great help in monitoring the construction process and the timeline He provided texts and emails regarding progress and periodic inspections in a timely manner. Paul was right there with us on the final walkthrough and the one month follow up. I appreciate his attention to detail including every item no matter how small.

We enjoyed the whole process. We looked at several homes. Sales team was very accommodating in showing us different floor plan thoroughly covered the HOA situation and the features in each smart home. Ultimately everything happened exactly as it was described to us.

Everyone i have dealt with was so helpful and professional.

We were treated well throughout the process. We love our new home and so happy to be here. We purchased a “quick” move in home. The team at Verterra and shea homes made it very easy..

The sales experience, including loan process, was as good as could be. Special thanks to Abbie and Larry respectfully. From the walk through and subsequent warranty issues were met with great responsiveness and follow up. Continued thanks to Dan.

Pleasent, easy to work with, very nice personality. Made us feel like we wanted to comr back for another visit anytime.

Post sale, Ken has been very responsive and great to work with. When he says he is going to do something he does it and keeps me informed.

Deciding to move is stressful. Shea Homes makes it as enjoyable an experience anyone could ask for. Joining a 55+ community across the country to be closer to family was a daunting thought. I'm here and loving the community and reflecting on the whole process from touring the models to moving in. The sales reps and design studio were the best one could want, the construction superintendent approachable, the warranty process is well executed and the neighborhood friendly and welcoming. I'm glad I chose this community.

I am so happy with my new home! There have been a few minor things, but I always have someone to reach out to for an assist - Aiden has been especially helpful. My only 'complaint' is with all the edocs, and especially the 441 page contract. It would have been a much better experience to have had these important documents in paper form - or at the very least, the option for paper. As it is now, everytime I need to reference something, I have to go searching through various emails and edocs; this is very frustrating. Otherwise, couldn't be happier!

The entire experience was a well-oiled machine. From sales to the designer to the builder to the home delivery. All aspects were on time, professional, and accountable. I've been through this process with 3 other builders in two other states and this process was the smoothest of all. Great experience!

Very satisfied with the overall experience.

Carolyn and Dan have been right on top of questions and problems

Our experience designing and building with Shea Homes - Trilogy has been fantastic. Every step along the way was handled professionally by competent and caring people. This has been a wonderful experience. Thank you to everyone on the Shea Homes - Trilogy Team.

We’ve had positive experiences with everyone along the way in our home buying journey. We love our new home, and the neighborhood is the friendliest I’ve ever been in!

Everyone from the sales staff(Courtney) to the construction to the warranty ( Gwen) have been helpful & professional. I couldn’t be happier with my house.