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Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Shea Homes-Trilogy.

Read all 312 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Shea Homes-Trilogy an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in Phoenix-Mesa Area

312 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4.1

Responsiveness 4.2

Shea Homes-Trilogy in Phoenix-Mesa Area

View Homes

Customer Reviews

Delivered home when promised.

  • Barry M.
  • Verified HomeBuyer
  • December 01, 2020
  • Peoria, AZ

Service rep. Informed us of scheduled repairs but no one showed up. He forgot to send work orders to vendors. Work was eventually completed. Lag time from request to completion can be a few weeks.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Great company but growing too fast to be Excellent

  • Gary P.
  • Verified HomeBuyer
  • September 30, 2020
  • Rio Verde, AZ

Great people and company. My impression is everyone is too stretched. Responsiveness and detail support could be better. At least in the community I am in, Trilogy Rio Verde

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Living the dream

  • William S.
  • Verified HomeBuyer
  • November 08, 2023
  • San Tan Valley, AZ

We love the community and the people. We love our house.

Total Score 4


Quality 4

Trustworthiness 2

Value 3

Responsiveness 4

We love Wickenburg Ranch!

  • Tim H.
  • Verified HomeBuyer
  • October 17, 2023
  • Wickenburg, AZ

Shea is a great home builder! Andrew, our warranty specialist, is great to work with!

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Sales person was excellent. Long wait time. Almost two years from the time I decided to build until I closed on my home

  • Peggy D.
  • Verified HomeBuyer
  • June 27, 2023
  • San Tan Valley, AZ

Staff was very friendly, but sometimes did not come through with requests. East to contact but not always responsive. If I needed an immediate response I had to go through my sales person even though I was told by project manage I could contact him.

Shea Homes-Trilogy responded:
Hi Peggy- Your concerns have been shared with our team and we will be following up with you shortly. trilogy

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Ryan, LaLa, Kara

  • Keith C.
  • Verified HomeBuyer
  • June 13, 2023
  • Rio Verde, AZ

First, I would like to focus on the positive aspects of our experience. There are three people who have contributed to making this experience a success. They are Ryan, Kara and Lala. Each has contributed in their own way to help promote a collaborative effort to realize the completion of our home. Our first contact with Shea was Kara. From the start, she was professional, personable and had a great sense of humor. She was tolerant of our many questions, requests and complaints. Her graceful approach helped smooth things out that led to the creation of our home and hopefully a continued ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Our home is still missing items

  • Jason S.
  • Verified HomeBuyer
  • June 01, 2022
  • Rio Verde, AZ

Our home is still missing items. Other homes around us that are being completed have the items we are missing, yet we are constantly being told that we have to wait due to shortages. Do not accept your home if not 100% complete or you will be treated like a second rate human when it comes to getting the home completed as promised. We were so excited to buy our new home and especially it being a Shea Home, but have been treated like second rate humans after receiving our home. Each time we inquire about items that are supposed to be completed or replaced, we are told there are still back ...

Shea Homes-Trilogy responded:
Hi Jason. We're sorry that you are experiencing delays with items on your home. Neal has completed some of the items and will continue to work with you on the remaining items. Thank you for your feedback. trilogy

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Shea Homes - Trilogy - Love the community and the house.

  • Albert S.
  • Verified HomeBuyer
  • November 05, 2021
  • Peoria, AZ

Love the community and the house. Wish that they had done a better job in inspecting and cleaning the house before delivery. It would have been a better representation of the quality of the builder and less follow up for me and my wife.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Builder / customer service

  • Diane Cordes P.
  • Verified HomeBuyer
  • July 27, 2023
  • San Tan Valley, AZ

Hard to communicate with builder ….only text messages his phone mailbox always full. I understand delays but communication important! He was better toward end of construction _ mind you a year and half! I had one month appointment and still two issues not resolved? I’ve called twice - no call back? It’s been a month - I’ll have these two issues on the 5 month appointment- a few other things are needing attention as well! I get new homes always have issues - usually simple but would be nice for at least a call back.

Shea Homes-Trilogy responded:
Hi Diane- Thank you for your feedback. We understand your frustration and your concerns have been sent to our team at the community. We will reach out to you to discuss further. Thanks again! trilogy

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Service after the sale. Quality issues.

  • Bruce T.
  • Verified HomeBuyer
  • June 27, 2023
  • San Tan Valley, AZ

Issues after delivery take too long to get resolved. We have 2 broken windows that were supposedly ordered before the house was finished. Been in house now 2 months, still have broken windows. Other issues same problem. Not responsive at all.

Shea Homes-Trilogy responded:
Hi Bruce- Our Warranty Manager, Stacy will be reaching out shortly to address the issue with your windows. We appreciate you sharing your concerns so that we may be able to follow up. trilogy

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

The product didn't live up to the hype

  • Ronald T.
  • Verified HomeBuyer
  • November 25, 2022
  • Peoria, AZ

Poor workmanship. Many things were rushed, and it shows.

Shea Homes-Trilogy responded:
Hi Ronald- Patrick, our Warranty Manager, will be following up to understand where we fell short and how we can improve. trilogy

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Lake of respect from our field manager when questioned were asked.

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2021
  • San Tan Valley, AZ

I believe your overall experience depends on who you get as a field manager.

Shea Homes - Trilogy responded:
Hello. Thank yo for your review. If you would like to discuss your home and experience with us further, please contact customerservice@sheahomes.com. trilogy

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

The Builder was fine, but 19 months to build a 3200 Sq.Foot home is excessive.

  • Richard E.
  • Verified HomeBuyer
  • July 11, 2023
  • Wickenburg, AZ

The home is great. But but you really want to make Trilogy exceptional add more amenities. Restaurants, pools (only a 4lane 4ft deep pool), activities. A community of 1,500 homes in a small town needs to be inclusive. Without the Amenities needed you will never meet your potential. It can't be all about more homes. It has to be about Lifestyle. The clientele you deal with has many options and the ability to afford it.

Shea Homes-Trilogy responded:
We appreciate your feedback on the amenities within Wickenburg Ranch. The current layout of the club facilities and amenities is what the land owner/developer planned for the first 1,500 homes. Currently there aren’t any additional land parcels for additional amenity development within the southern portion of Wickenburg Ranch. The northern half of Wickenburg Ranch hasn’t been finalized so we can’t speak to what additional opportunities there might be there, but we will take your concerns to the developer for future discussions. The current amenities include a spacious Clubhouse with restaurants, meeting rooms, a resort pool along with a dedicated lap swim area to the side, gym, spa, tennis courts, pickleball courts, Lil’ Wick golf course with a dining option/bar, and the award winning championship level golf course Big Wick. We hope that you get to enjoy all of the wonderful amenities that are within the Ranch. On top of that, the Town of Wickenburg has many dining options along with endless areas to explore. Thank you again for choosing Wickenburg Ranch and we hope that you have many years of enjoyment on the Ranch and the surrounding areas. ...

Total Score 3


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea are great - it’s the others that let them down...

  • Simon B.
  • Verified HomeBuyer
  • April 20, 2021
  • Rio Verde, AZ

Shea are amazing - they build a beautiful home and their staff are fantastic. However the landscape company are awful, the pool company are the worst at customer service and the ‘smart home’ and alarm company are impossible to deal with and do incredibly shoddy work.

Shea Homes - Trilogy responded:
Hi Simon. Ginger from the landscape company will be in touch with you as will Brian from our customer service team. Thank you. trilogy

Total Score 3


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Experience

  • JoAnn B.
  • Verified HomeBuyer
  • February 23, 2023
  • Rio Verde, AZ

This is a quality builder. Good sales person.

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Excellent end result, communication in process - not so much

  • David M.
  • Verified HomeBuyer
  • September 08, 2021
  • Wickenburg, AZ

Love our home! Really do. From the base plans to the structural options, all are very well thought out. Zero quality issues. If you find fault - then it's an indication that you should have had a custom builder and the price that goes along with it. The only complaint we had was the multiple - and unclear - points of contact. We never really knew who could answer what when. Sales person basically drops off at contract signing. But then, with some options / changes, you need to go back to the sales person. Most selection are with a contract design firm. We never had a clear pricing ...

Total Score 3


Quality 5

Trustworthiness 5

Value 5

Responsiveness 2

Ms.

  • Karen D.
  • Verified HomeBuyer
  • September 11, 2024
  • Rio Verde, AZ

Everything is great. Except the HOA.

Shea Homes-Trilogy responded:
Hi Karen- Thank you for your feedback. We will share it with our team. trilogy

Total Score 3


Quality 5

Trustworthiness 3

Value 5

Responsiveness 3

Disappointing purchase process

  • Janet B.
  • Verified HomeBuyer
  • February 25, 2024
  • Wickenburg, AZ

I love my house but was disappointed at the rush for me to sign papers when I was away in Turkey. I notified Shea that I would be in Turkey and would sign when I return if everything was ready at that time. I was assured that was ok. I find out after I had to sign, while in Turkey at 2:30am, a few nights in a row, that upon my return my house price went down $100,000 and an incentive greater than I was given was now offered. Not pleased with that transpiring.

Shea Homes-Trilogy responded:
Hello Janet-
Thank you for your feedback and we apologize for any challenges presented during your closing process. Your comments have been shared with our team. trilogy

Total Score 3


Quality 4

Trustworthiness 2

Value 5

Responsiveness 5

The field manager was very friendly, helpful, and knowledgeable

  • Sharon S.
  • Verified HomeBuyer
  • February 09, 2022
  • Peoria, AZ

It took way too long to build my house, but the times controlled this issue. The workers worked hard and were friendly when encountered. I still have a missing cabinet door in my kitchen and missing fascia in my master bath, 2 months after occupying my home. No idea when they will be corrected.

Shea Homes-Trilogy responded:
Hi Sharon. Thanks for taking the time to provide feedback on your experience with us. Joe is working on the outstanding issues on your home and will continue to follow up with you until the backordered items you are waiting for become available. trilogy

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

Wish we could give five stars

  • Anonymous
  • Verified HomeBuyer
  • November 25, 2022
  • San Tan Valley, AZ

We looked for a couple years before deciding on an Encanterra home- unfortunately our timing gave us a lottery as are only option for a home. We won our pick and were so excited except it took 7 mo longer to build than expected. Our salesman was the best and so patient with the time, questions and our needs along the way. Unfortunately, we have had many issues with our new build that need attention. Our pergola is the wrong size, our oven broke, our garage door opens randomly and the list goes on. I think there was a rush to finish a lot of the new buildings, so quality and dependability ...

Shea Homes-Trilogy responded:
Hello- Thank you for sharing your feedback. Since you responded anonymously we are unable to reach out to you directly, so please be sure to reach out to us at warranty@sheahomes.com
Thanks! trilogy

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Shea Homes-Trilogy - The house is beautiful

  • Gail L.
  • Verified HomeBuyer
  • July 05, 2022
  • Wickenburg, AZ

The house is beautiful

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Very awkward financing.

  • Anthony H.
  • Verified HomeBuyer
  • March 24, 2021
  • Wickenburg, AZ

Seems to be higher quality than other builders.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Mike

  • Mike W.
  • Verified HomeBuyer
  • July 25, 2023
  • San Tan Valley, AZ

Stay on top of each phase with the length of time it takes now to build a home and the number of homes each building director has to oversee!

Shea Homes-Trilogy responded:
Hi Mike- Thank you for sharing your experience. We have shared this with our team and they will reach out to you to address your concerns. trilogy

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

My Shea home

  • Janice M.
  • Verified HomeBuyer
  • January 26, 2023
  • San Tan Valley, AZ

The build took quite awhile, shortages, labor etc. Overall my project manager kept me up to date with pictures and progress reports weekly. From design to move was about 15 months. I am very satisfied with the build. I think Shea uses quality products and good workmanship.

Shea Homes-Trilogy responded:
Hi Janice- Thank you for sharing your positive experience with Shea Homes. We will continue to strive to do better in the areas you mentioned. trilogy

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Contractor liason was very helpful.

  • Anonymous
  • Verified HomeBuyer
  • November 01, 2022
  • San Tan Valley, AZ

I am happy with my home, but knowing it is over-priced for comparable other commuities, I cannot endorse Trilogy. The pre-sheetrock walk-through revealed very poor beams were used. Beams my husband would have burnt before using them to support a house. Light switches don't make a lot of sense where they are set. Two require walking across the room to turn them off. One room has 2 switches for the same light 3 feet apart. Quality of carpet choices was disappointing. the one we chose unravels at the entry way, and shows even a piece of thread! Garage needs more outlets to charge power ...

Shea Homes-Trilogy responded:
Thank you for sharing your experience, your comments have been shared with our team. We are happy to hear that our Warranty Team has corrected some of these items. Please continue to reach out to them at warranty@sheahomes.com trilogy

Total Score 3


Quality 3

Trustworthiness 4

Value 2

Responsiveness 5