Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

It took way too long to build my house, but the times controlled this issue. The workers worked hard and were friendly when encountered. I still have a missing cabinet door in my kitchen and missing fascia in my master bath, 2 months after occupying my home. No idea when they will be corrected.

We looked for a couple years before deciding on an Encanterra home- unfortunately our timing gave us a lottery as are only option for a home. We won our pick and were so excited except it took 7 mo longer to build than expected. Our salesman was the best and so patient with the time, questions and our needs along the way. Unfortunately, we have had many issues with our new build that need attention. Our pergola is the wrong size, our oven broke, our garage door opens randomly and the list goes on. I think there was a rush to finish a lot of the new buildings, so quality and dependability suffered. Our building coordinator has had her hands full with all of our issues- and has been great and efficient attending to our needs- but had the house been built properly, she wouldn’t have to back track on so many issues. Thankfully, we have a year warranty- so that gives some piece of mind to what’s been very frustrating and unexpected ... More

The house is beautiful

Seems to be higher quality than other builders.

Stay on top of each phase with the length of time it takes now to build a home and the number of homes each building director has to oversee!

The build took quite awhile, shortages, labor etc. Overall my project manager kept me up to date with pictures and progress reports weekly. From design to move was about 15 months. I am very satisfied with the build. I think Shea uses quality products and good workmanship.

I am happy with my home, but knowing it is over-priced for comparable other commuities, I cannot endorse Trilogy. The pre-sheetrock walk-through revealed very poor beams were used. Beams my husband would have burnt before using them to support a house. Light switches don't make a lot of sense where they are set. Two require walking across the room to turn them off. One room has 2 switches for the same light 3 feet apart. Quality of carpet choices was disappointing. the one we chose unravels at the entry way, and shows even a piece of thread! Garage needs more outlets to charge power tools. Driveway is too narrow for 2 cars. Guest cars scrape the gutter when backing out because it is so steep. Even one less structure per block would allow more space between houses, thus more privacy. That would at least make me feel less like I'm in an expensive condo. Your Warranty Team has corrected a number of items missed at the final walk-through. ... More

We very much enjoy living in Wickenburg Ranch. It took considerably more time to build the house than originally planned, which created a ton of challenges. We also had turnover of our building manager several times. There is still a missing component to the new home build. We also utilized the preferred landscaper of Shea homes and have some unresolved issues as well.

Overall, we love our home and the neighborhood in Wickenburg Ranch. There were a number of issues regarding paint quality (recommend hiring your own painter) , drywall quality, door placement, leaky shower door, and exposed pipes on the patio. After 2 months of difficult discussions we were finally able to get Shea to resolve most of the problems.

Very well insulated. They fix any errors. Building too many homes at once, workmanship suffering.

Once the ink was wet on the purchase agreement, Shea's entire attitude changed towards me. It's taken several months, but I believe we are back on track. Patrick has treated me fairly. Just too bad it took so long to get to this point. love the community, and the stunning vistas. My advice, less focus on the next home sale and more focus on the customer you just sold to.

Over all nice home - Not a custom experience Some things that we were sold to was not the entire story

Pay attention to the details, pay attention to the difference between model and real house...a lot of what shown in the model after signature you discover in not there....good people in general but sales really focussing in maximizing profit and not to take care of client after sales. Before closure order an home inspection...you might be surprised, reply worth .

We love the community and people here at Shea Ranch. The quality of of home builder was not to our expectations. We felt nickel and dimed with upgrades which are not that impressive. It’s been 2 months since we closed on the house and still no upgraded stove top. Our three slider door is poorly made and not to Shea quality. Gutters should be included in house price. Why isn’t it??? It’s been a very dissatisfying journey with Shea home builder considering they are such a well known trusted builder. Sincerely Diana

A lot of sloppy work. Paint spots on floors. Crooked stove vent. Countertops installation half-assed. Multiple cabinet scratches. Cheap toilets.

Make sure you get Everything in Writing. Because you will not get what you were told you would. Then the explanations for that from Management will be: They should not have told that. There is nothing we can do now. Sorry about that. That is an error in our system and that is what you are getting. OOPS!!

I think it is very tough to give a review when this is a seasonal home and we have only spent one week in it. We have not even had our first walk thru. I have had two appliance issues. Once had to be completely replaced and I had to fight just to get that done and the 2nd I had to fight with GE and still fighting. So I don't think filling out a survey is going to be very fair to anyone at this point until we know that our walk thru items are going to be handled at the first walk thru this week.

The Trilogy community is great although Shea was not transparent about the community restaurant and Spa being open to the public. Unfortunately the public depletes availability of these amenities for the members that pay for them. The standard finishes are very outdated which means you have to pay for tons of upgrades just to get finishes that don’t come from the 90’s. When you purchase a home you will have to put in about 30% of the purchase price in upgrades to get to current acceptable finishes. Love the community. Need more people in their 50’s so we have more ACTIVE adults.

Design center and landscaping were truly both lacking!

Too many unrealistic reasons to explain an 18 month build cycle. However, management responded well when faced with a rate lock expiration deadline to complete the build on a specific date.

I've waited until now to complete this review, as we've been away since September, after officially closing on July 4th 2022. We began the process in 2020-2021 and experienced many delays, thru the pandemic, lack of supplies, labor, etc... For the most part the process has been adequate, having never built a home before, I don't have a reference. I with the Design Day had included the exterior of our Resort Model, as there were a few structural things that weren't discussed and weren't done when we took possession last June. We're still waiting on those to be complete. We are ready to come back in January, I hope they will be done by then. It's also already time for our 5-6 month Inspection. I feel these things could have easily been accomplished before now. Looking forward to working out a few of these details. ... More

Problems, problems and more problems.

Nice home. Don’t respond to problems

This is our second home at Encanterra. By far the first experience was much, much better than this time. Our construction manager - Mike Cama - was consistently good, but his management team above him were not supportive, often challenging and at times rude. The quality of the home is much worse than before. Craftsmanship is moderate and many items were simply “missed” or done “half-way”. A prime example is the A/C unit had almost no (zero) refrigerant in it yet passsed Shea’s “stringent quality check”. Wiring issues, more A/C issues and damaged tiles are just some examples of the poorer quality of our new home compared to the one built in 2018. Our customer service rep is trying hard and we appreciate his effort, but he has a bigger task than what should be necessary. ... More

We love the community. Throughout the building process the communication could have been improved. As an example, we were given a closing date and then two days before the close were told it was not going to happen. Despite the fact that the Shea representative knew we were in a rental and had given notice. One issue that may contribute to communication issues is the staff turnover seems very high. Additionally while some of the subcontractors did stellar work others are not as diligent. At the end we are happy with our home despite some repair issues that are under way