Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

Was a good experience with a big project

Excellent process from start to finish and excellent quality of construction

We were kept informed about progress on our home by our Field Manager, who sent pictures and updates. Our Shea customer service representative explained the features of our home and how to maintain our home for the maximum enjoyment.

Personal attention from every faction of Sheas team. She’s hires great people!

We have been very pleased by our experience in purchasing a Shea Home at Trilogy at Vistancia. Our builder rep, Bill, has been very responsive and has a very positive attitude. We are happy with the quality of workmanship and how organized the home buying process has been.

Very customer oriented. Communication has been great.

When we were considering building a home in Wickenburg, AZ while we were still living in Washington, DC, I initially thought it was impossible. But working with the builder and dealing directly and frequently with the construction manager was a wonderful experience. We were sent photos of the progress and were informed well in advance when it was time to come to Arizona to do a walk through or pick the specific slabs of stone for our countertops. Everyone knew we were doing this from the east coast and worked well with us through the process. The home is spectacular and exactly what we dreamed of. ... More

My Field Mgr was amazing. Kept me posted weekly on progress. Post move in customer service is also top notch.

Our Shea Home build exceeded our expectations for quality and functionality.

The home buying experience was amazing from start to finish! I absolutely love my Shea home!

The Shea team was great. I felt the communicated throughout the process and I always knew what was happening with the construction of my home. Everyone was extremely friendly and knowledgeable. it was an easy, stress-free and enjoyable experience. Love the quality and workmanship of my home.

We love our house & lot.

Many available options and features allow you to get exactly the home you are looking for

From day one we were kept up to date on the build. Our design center appointment was fantastic and the representative really helped us with out interior selections. Love our cabinets, floors and all appointments. We couldn't have done it this well without her help. Our delivery with Joe was great, very few items that were fixed immediately and were done when we took possession. Two minor items we found after move in were addressed at the one month review. Michael was our construction supervisor and he kept us updated along the way. Did a great job. Over the years have purchased 8 new homes, this is the best one yet! ... More

Everyone has been responsive and nice. Thank you.

Always very helpful and responsive.

The Shea Home Team experience made our purchasing communications easy to follow, understand and not waste valuable time and resources.

Excellent quality of construction and finishes

Overall quality for a track home was excellent!

The care and concern throughout the team layers. Each took the time to listen and understand our needs from the start of the process to our one month review. Even though the whole team is exceptional... Steve S. has truly made the Shea experience one that we will never forget. He really goes the extra mile for his customers. Thanks again !

We are 2 months post move in and have nothing but great experiences to share regarding Shea. From the Sales process thru to construction, closing, move in, and post follow-up all experiences have been first class!

Excellent experience! I ultimately bought my Shea home the virtual way! COVID-19 has changed many things for us all. After searching different Arizona areas and houses on line, I determined the Wickenburg Ranch development was a good fit. I love the terrain, the hills and mountains, the openness was extremely appealing! Gave me a sense of freedom.! Fortunately when I made contact with Shea homes for “move-in”ready homes, I was connected to Ted. Ted is a terrific person to work with. He conducted virtual tours multiple times on several homes of interest. I have to admit I procrastinated and missed opportunities. A few months later, I contacted Ted again and he helped me find a lovely home. Ted is an excellent resource and very patient. TaDa... .. I own a Shea home!! It is well built with modern design features and style! First time I actually saw my home was just before closing! My trust in Shea builders was on target! Thus far no problems or disappointments! How fortunate am I to have chosen a Shea built home! Also, the amenities and program offerings are impressive! I’m not a golfer but I enjoy the beauty of the landscape! Yup- I am happy camper!! Based on my experience, I highly recommend the purchase of a Shea built home!! ... More

It was the easiest experience one could ask for. The staff was helpful from beginning to end. Actually, they are still hopeful even after the build was finished. Very friendly.

The sales staff, Aimee in particular, was outstanding in their responsiveness and knowledge of the home, the design and the materials/finishes. The lot location is just what we wanted. Our primary difficulty in this purchase was dealing with the policies of Shea Mortgage. NOT the staff, they were really good at working with us. But taking several months to finalize the mortgage qualification process in our particular case was ridiculous. Especially in light of the fact we could easily of paid cash. But, it seems all of those "Hoops" were necessary for them to be able to immediately sell our mortgage after closing. To run the customer ragged as happened was really unnecessary. Had there not been an $8,000 incentive attached to obtaining the mortgage through Shea, I would have gone with my local lender and had it done in 30 days without the added stress and work required of me in providing documentation upon documentation. All that said, we love being a homeowner at Encanterra and look forward to many years of retirement living. ... More

The process of buying my dream-home was effortless and exciting. I had some challenges with the buyer of the home I was selling and Shea Team bent-over backwards to accommodate me. High-five Shea!!!