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- Shea Homes-Trilogy
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- Phoenix-Mesa, AZ

Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Shea Homes-Trilogy.
Read all 318 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Shea Homes-Trilogy an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Phoenix-Mesa Area
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Customer Reviews
Shea Homes - Trilogy - The process of buying my dream-home was effortless and exciting.
- Jodi F.
- Verified HomeBuyer
- December 01, 2020
- San Tan Valley, AZ
The process of buying my dream-home was effortless and exciting. I had some challenges with the buyer of the home I was selling and Shea Team bent-over backwards to accommodate me. High-five Shea!!!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
We are beyond pleased with our new home experience with Shea . Building across the country during a pandemic was beyond challenging and our team was amazing!!!
- Jeff G.
- Verified HomeBuyer
- November 24, 2020
- San Tan Valley, AZ
We are beyond pleased with our new home experience with Shea builders- Encanterra. Building a new home across the country is beyond challenging but during a pandemic was unimaginable. Our team was amazing keeping us informed with pictures,emails,texts,and virtual contact . When we finally were able to see our new home in person we were so excited and extremely impressed with the workmanship and quality of our new Shea home.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Cooperatio n
- Stephen S.
- Verified HomeBuyer
- November 17, 2020
- Wickenburg, AZ
The experience was exceptional. We have purchased several new homes and this was the best experience
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Although we were unable to be present during the construction
- Jay S.
- Verified HomeBuyer
- November 17, 2020
- San Tan Valley, AZ
Although we were unable to be present during the construction process, when we were ready to move in, everything exceeded our expectations
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
If we did experience any issue they were quick to address it and resolve it. This builds confidence in a builder and the overall experience.
- Dean R.
- Verified HomeBuyer
- November 11, 2020
- San Tan Valley, AZ
We have complete confidence in Shea Homes to build and stand behind a quality home. We are very pleased with our overall experience and the professionalism of their entire staff from the Sales Office to the Project Manager to the Mortgage to the after sales customer service.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Wickenburg Ranch is our 4th Trilogy and it is the best!
- Debra M.
- Verified HomeBuyer
- November 05, 2020
- Wickenburg, AZ
Wickenburg Ranch is our 4th Trilogy and it is the best! Customer service is great, especially the move-in day amenities (including a beautiful Tiffany bowl!) Not having to search for paper towels, hand soap, etc. made the first days of unpacking much easier. Also, restaurant is excellent for both food and service. Overall, this is a great community.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Lovely property rugged quiet and peaceful
- Anonymous
- Verified HomeBuyer
- November 03, 2020
- Wickenburg, AZ
Lovely property rugged quiet and peaceful
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
No surprises - they delivered!
- Jeffrey R.
- Verified HomeBuyer
- September 23, 2020
- San Tan Valley, AZ
Our home is perfect for us in every way. Our community is just as amazing as our home! And the people, from the salesperson, to our field manager, to every single trades person we met, were all professional, communicated well and followed through on every promise. You cannot do better than Shea Homes and Trilogy
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Be patient all issues will be corrected in a timely manner.
- Carey F.
- Verified HomeBuyer
- September 22, 2020
- San Tan Valley, AZ
Be patient all issues will be corrected in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Excellent
- Jeanne A.
- Verified HomeBuyer
- September 01, 2020
- Wickenburg, AZ
Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Overall Home Purchase Experience
- Paul S.
- Verified HomeBuyer
- February 24, 2025
- San Tan Valley, AZ
Our overall home purchase experience with Shea Homes Encanterra at Queen Creek was excellent! Amber did an outstanding job from the beginning of our engagement with Encanterra Queen Creek, during the process, all the way to our escrow closing. The Design Team did a very thorough job of presenting the options for our home. Our Project Manager, Antonio, did a professional and thorough explanation during our construction progress visits. The escrow closing team was thorough, timely, and a great no-surprises experience. We closed on time. There were several minor maintenance issues with our ...
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great experience from start to finish!
- Elizabeth H.
- Verified HomeBuyer
- January 27, 2025
- Rio Verde, AZ
We had a great team throughout the process. Our home is beautiful and we love it!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great Customer Service!!
- Kathleen M.
- Verified HomeBuyer
- January 04, 2025
- San Tan Valley, AZ
It has been over 30 years since I have purchased a new home and I was very impressed with the customer service throughout the process.; from the sales representative, Charmaine, to the Shea finance group. Everyone was so responsive to my inquiries; regardless how silly some of my questions may have been. I couldn't have asked for a better experience.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Was a very good experience
- Lee C.
- Verified HomeBuyer
- January 03, 2025
- Wickenburg, AZ
Was a very good experience
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
The sale experience and updating during the course of construction were particularly excellent.
- Tom W.
- Verified HomeBuyer
- October 10, 2024
- Wickenburg, AZ
The move-in was the best we've had (moved into three new homes prior to this one). Attention to detail was excellent. Once we moved in, there were some issues with the A/C, the hood cover over the stove, and the Wi-Fi. However, items like that are to be expected to some extent with a new build, and they were fixed quickly and well.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Very good
- Jacquelyn R.
- Verified HomeBuyer
- August 02, 2024
- Rio Verde, AZ
The gentleman that does the home warranty visits is the best!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great Experience
- Timothy R.
- Verified HomeBuyer
- May 23, 2024
- Rio Verde, AZ
Great build quality. Responsive management. Excellent warranty program
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
The best experience I've had with a builder.
- Sharon H.
- Verified HomeBuyer
- May 08, 2024
- Rio Verde, AZ
This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
homebuying experience with Shea
- Kenneth D.
- Verified HomeBuyer
- April 03, 2024
- Rio Verde, AZ
Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great Home
- Steven W.
- Verified HomeBuyer
- February 15, 2024
- Rio Verde, AZ
We are genuinly excited about the quality and high level tech in our new home. Everything turned out great. We would like to see a little better response time on some of the items we need taken care of still. Overall happy with Shea
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Excellent Experience with Shea Homes
- Gordon M.
- Verified HomeBuyer
- February 06, 2024
- Wickenburg, AZ
We were very pleased with the entire process with Shea Homes from initial site selection through to closing. Shea homes is a top notch builder.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Beautiful Shea Home
- Philip M.
- Verified HomeBuyer
- December 22, 2023
- San Tan Valley, AZ
This is our first Shea home and we are very happy with the experience. Starting with Michael in Sales, our field managers Will and Alexis were all engaged and ensured we have a smooth build and move-in experience. We are pleased with the quality and workmanship of our home and extremely happy with the warranty support offered by Rob.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great builder, very happy with our home
- Allen B.
- Verified HomeBuyer
- November 28, 2023
- Rio Verde, AZ
Great attention to detail, any issues resolved quickly
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great job!
- Kevin A.
- Verified HomeBuyer
- November 28, 2023
- Wickenburg, AZ
Margie was awesome. Communication during build was best of all the homes we have built
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Encanterra
- John K.
- Verified HomeBuyer
- November 14, 2023
- San Tan Valley, AZ
Susan, Director of the Design Center, helped guide me through the process, doing an exceptional job! Will, the construction supervisor, incorporated many of my personal choices into beautiful finished options.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
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