Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

Superb home buying experience and a high quality home. Shea cannot have sone it better.

We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.

If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring (literally) many existing lawns around us, ours was actually smaller in SF. Wendy kept talking about "they" want this or that, and some of her demands were trivial and very frustrating. We did read the landscape guidelines and were not planning anything out of the ordinary for this neighborhood. Aimee our salesperson has been wonderful. I understand why she is successful, because she is there for the buyer as well as the owner. ... More

The number of models and construction options made choosing hard but very satisfying, We got what we wanted. The design center was very helpful in completing our house. Even with a pandemic, Shea kept us informed throughout the construction process and met every benchmark.

Trilogy/Encanterra is a beautiful community filled with lovely homes and people. The staff at Shea were (and are) great to work with and the value you receive for your home buying money is outstanding. I highly recommend this place be put on your list of possibles..... once you drive through the main gate and then tour the model homes and the grounds..... well, lets just say: "resistance if futile". This place will definitely get your attention.

Great experience all around! Home is beautiful and Design center was very flexible with cabinet layout. Lots of beautiful options! Realtor and builder sent weekly pics of progress and after move in, fast to fix anything that isn’t perfect.

We love our Shea home. We wish our home home would’ve been finished as scheduled. During the delay of our home build, the interest rate started taking a huge hike. Our mortgage payment is now over $500 a month more than originally calculated. We understand the rate hike is not the builders fault, but unfortunately as the delay was happening, we were also watching the interest rates increase almost daily. We are now retired and on a fixed income, so this is very unfortunate.

took to long to build

This is our second Shea home and overall it has been a great experience. I only gave 4 stars on price because prices everywhere have skyrocketed and 4 stars on quality because of one fairly significant issue involving location of grab bars in showers The Warranty service has been excellent in every regard. David is professional and very responsive and a credit to your company

A very long process, but you were always in the loop every step of the way. This certainly made the experience worthwhile.

Once we decided to be part of the Trilogy experience, I was very impressed on the process in which Shea/Trilogy keep us informed on every step of the way of the house build. We are thrilled to be part of the Trilogy Neighborhood and we love our new house. Ed

I don't fill in these types of questions.

I believe that we received a quality product for the price we paid. As a production builder, they have their processes and, other than picking finishes, you have very little input into the build process.

They kept their word at every turn in spite of all the supply chain challenges

Colleen (sales agent) was very helpful. Everyone was very professional. Neighbors are incredible.

After going through multiple previous home builds/renovations, our Shea experience was the smoothest ever. My husband and I appreciate knowing the details of how things work, and everyone at Shea was extremely helpful, informative and responsive throughout the process.

Supportive staff, Shawna, Laura, And Steve, were all most supportive, knowledgeable, and responsive.

Aimee, Susan, Connie, Ben, Matt, Sam & Neil top notch folks! Truly appreciate the professionalism, Customer Service and the attention to detail.

I was pleased with the fact that after the contract and options were agreed upon, no additional surprise costs arose. Also, despite COVID, Shea was able to complete the home on time as scheduled.

They are really concerned about the buyer.

We did not spend much (hardly any) time reviewing the options or what we were getting. (I know, dumb.) We simply trusted that Shea would go a great job and build a quality home. We were not disappointed. :)

I moved here for community and it is well planned.

HOA is way too expensive.

Shea Homes delivers a quality product in the proposed timeline of completion. The entire crew was courteous and attentive to include me in the entire process.

Ever detail was taken care of to our satisfaction