Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

All involved from sales to construction to post construction did a good job.

Great customer service!! the house took a little longer then expected. Aimee, Kyle and Connie have been great to work with!!!

Great experience...nice people to work with...good team work. A few explanations could have been explained a little better, not living in this environment before, but all in all, very satisfied and pleased.

My superintendent, Ryan, that worked with me during the project was triple A. He was all over everything and should be commended. 3 disappointments. 1) Quality of actual paint should be upgraded. Pulls off with blue tape, feels cheap. 2)This is our 2nd Shea House in 2 years. We built in the Canyons in Colorado. Better trades in Colorado than AZ. Cleaner workmanship. Oh well. Our 2nd bath, bath tubs, weren't covered during construction with cardboard and got scratched in Colorado. We warned Trilogy VR super of same possibility and got deaf ears. Scratches again, difficult to fix. Unnecessarily annoying. This was our 10th new build and have experienced this before. Seems like a simple fix to me. 3) We used your pool guy CalPools. Pool, hot tub, fire pit, outdoor grill. Nobody recommended to upgrade propane tank size. Our first pool. I learned our 120 gallon tank is filled to only 95 gallons. Pool heater burns 6 gallons per hour according to AZ Gas . The math doesn’t work well. We ran out of gas after turning on heater for pool for what seemed like 6-8 hours. Big surprise. Somebody from Shea Sales, or initial Shea construction meeting, or Shea landscape meeting, should have pointed this out to us. Now I have to tear up the landscaped front yard and deal with all sorts of companies to get this approved and remodeled. Now I am at the mercy of their pricing and owning an extra 120 gallon propane tank. Frankly, it is borderline unexcusable considering how many pools Shea has been involved with. Overall very pleased with house and Lala is doing her best to take care of warranty issues. The Shea landscaper did above average job, but has been very cooperative and accommodating since we moved in. Love the appreciation. Do the right thing and share the cost with the Pickleball Club and build some desperately needed extra courts. Embrace the opportunity to get some very good press about building more courts. Don't risk the potential for bad press if you don't help the club with more courts. It could get ugly for you. Turn this opportunity to a positive so you can crow about how Shea has recognized how big this sport has become for their Trilogy residents. Don't let the opposite happen. The sport has become huge for this demographic. We already have club state champions! ... More

If you are coming to Encanterra I suggest getting Aimee as your sales rep. She was the BEST part of the Shea buying experience. She was incredible to work with. I think all builds are a test in patience. This one was even more so, with supply chain and labor shortages it took a lot longer to build than would be expected. There were probably more issues to deal with than normal as well. Aimee was on top of all of them. Even when we came up with a snag with financing. I wouldn't suggest using Shea financing. But, Aimee stepped up to make things happen here too. She was in it until the end. I wouldn't be here without her. And, I am happy as can be to be here. Ask for Aimee if you get the chance! And welcome to Encanterra! ... More

We bought here at Trilogy just from what we saw online and what our realtor told us as we lived across the country. Our realtor met with the sales staff and was impressed and that went a long way with us. Our first trip was a great success as we signed our contract. The process started and we went back to NJ. The construction manger Joe kept us informed all along the way with emails and phone calls. I met him for a pre drywalling inspection and all went well and was very informative. Building at this time was difficult due to labor and supplies being short but they worked through it all. The house was delivered approximately a little over 1 year from signing the contract. All is well with a few hiccups that is to be expected but they are fixing any small issues we have. ... More

Although the construction was delayed our reps were helpful and informative. Our sales rep Liz was good to work with. Everyone has been friendly and pleasant.

I appreciated that my builder was available to guide me and answer my questions!

We absolutely love our new home. we would recommend Shea homes to anyone that would like to join our community, not only is the home perfect, but the community of neighbors is outstanding.

Very happy with our home , construction of home is fantastic and customer service has been fantastic as well.

House met our expectations and then some. Very happy with all the personal involved in the transaction.

We bought a spec house and had a good experience.

Lots of help from Donnie, Andrew, and Adam. Great to work with. It took a lot longer than we thought, but now that we have moved in we are very happy with the house and the community.

The whole team has been very responsive to any issues we have had with our new home. Even small issues that arise they treat them as a big deal and are quick to respond.

My home buying/building experience at Verde River was long, sometimes arduous, and because it took so long interest rates went up several points in the interim. This was very upsetting to me. It was not what I’d originally signed up for. Happily, I do love my new home. It’s lovely, excellent quality, and the Shea employees from A to Z couldn’t be nicer or more helpful. The area is beautiful, the club is wonderful, and my house is now feeling like my home.

Owen was awesome to work with from the sales side. We built during a very difficult time for everyone, so I do understand the delays we went through.

A mixed bag some complain about quality and some don’t the TWO common negatives are LATE COMPLETIONS,AND DEFECIENCIES NOT BEING DELT WITH IN A TIMELY MANNER.

Very pleased with the home. Took a little longer than expected due to supply chain issues. Really nice location with beautiful views. Shea homes-Trilogy builds a quality home at a reasonable price.

If possible, ask for Joy as your supervisor. She was very good. She listened and made things happen on a timely basis.

Shea has great floor plans and they try hard to do a good job. Realize absolute perfection is hard in this industry. Be realistic but allow time to look over your new home carefully before move-in as having work corrected after move in is not desirable. Enjoy!

Professional, Courteous and Friendly .

All those that I have dealt with are swift in response, caring, professional and courteous. Special shout out to Owen Crannell. He often went over and above the call of duty.

The fallow up after move in with Annie our customer field rep was excellent on issues that needed to be corrected. The one thing that wasn't a good experience was with TLB landscaping not doing what they said they would do, and getting them to agree they were wrong and coming back to correct was like pulling teeth, and we are still waiting on a correction 3 months later. If I was to do over again I would use a different landscaping co TLB was tied in with Shea homes, we were unable to use anyone else if we wanted to put into the mortgage. They also are over priced and poor customer service.

My sales girl was my saving grace. She helped me with the many questions I had. Moving from another state, being homeless for nine months while my home was being built and traveling with three cats and a dog, across the USA, to stay with friends and relatives, during Covid wasn't easy. D. C. was so wonderful to answer all my questions often, and always within 24 hours.

This is the second Shea home we’ve built. We’ve always been pleased with the quality of the finished product, as well as Shea’s service both before and after the sale.