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Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Shea Homes-Trilogy.

Read all 312 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Shea Homes-Trilogy an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in Phoenix-Mesa Area

312 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4.1

Responsiveness 4.2

Shea Homes-Trilogy in Phoenix-Mesa Area

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Customer Reviews

I am impressed with Shea's organization, employees and care for serving their customers.

  • Anne N.
  • Verified HomeBuyer
  • December 16, 2020
  • Wickenburg, AZ

My sales girl was my saving grace. She helped me with the many questions I had. Moving from another state, being homeless for nine months while my home was being built and traveling with three cats and a dog, across the USA, to stay with friends and relatives, during Covid wasn't easy. D. C. was so wonderful to answer all my questions often, and always within 24 hours.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Our sales rep, Aimee, was key to our overall satisfaction with our Shea experience—always available and responsive.

  • Wayne M.
  • Verified HomeBuyer
  • November 04, 2020
  • San Tan Valley, AZ

This is the second Shea home we’ve built. We’ve always been pleased with the quality of the finished product, as well as Shea’s service both before and after the sale.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Dalton

  • Dalton P.
  • Verified HomeBuyer
  • September 27, 2024
  • Rio Verde, AZ

Sales was extraordinary making it possible to relocate from VA. Would have been impossible without Margie’s help. Mortgage lending was extremely supportive and innovative. Found a very creative mortgage that was ideal for us! Field mgr was awesome. Jason was a 12 on a 1-10 scale. I’ve built 6 new homes, Jason was by far the best. TLB landscaping is outstanding! Both price and quality exceeded our expectations. Highly recommend to our neighbors!! Very happy with workmanship. Attention to details immaculate. Design outstanding. My only negative feedback is timing? But ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Shea Trilogy Experience

  • Don B.
  • Verified HomeBuyer
  • September 19, 2024
  • San Tan Valley, AZ

We really liked that Shea had the different stage reviews, in the building process. Especially showing us the walls before closing with sheet rock. This helped in making decision's of where to place things on the walls. It would have been nice, if during the building process, we could have added solar and or if that had been an option. Especially here in Arizona. Otherwise, everything was great. And the superintendent Alexis was GREAT to work with.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Quality home

  • Bob W.
  • Verified HomeBuyer
  • October 25, 2023
  • Wickenburg, AZ

Enjoyed working with the Shea team. It wasn't perfect but they all worked together to provide a great new home for us .

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Trilogy Rio Verde AZ

  • Michael L.
  • Verified HomeBuyer
  • September 26, 2023
  • Rio Verde, AZ

Special call out to the sales team, Liz and Laura- and our project manager Brian and warranty coordinator Lala off to a good start. Overall build is good, its definitely not custom, but we new that going into the build. The day we took possession, the painter a few hours before we arrived, dripped white paint all over the floor- and left the doors open in 119 degree heat, creating a massive amount of insects inside the home that took a month to get rid of them- that was definitely frustrating . Problem with original design center team, but Shea Homes stepped up and did the right thing ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall good experience and follow up

  • David S.
  • Verified HomeBuyer
  • April 19, 2023
  • Wickenburg, AZ

All Shea employees are great to work with

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Good experience- few things to be great.

  • Kenneth S.
  • Verified HomeBuyer
  • December 02, 2022
  • Rio Verde, AZ

The positives. Shea builds a good home, and their staff is friendly and largely helpful. Issues encountered along the way in construction and close inspection were addressed timely. My issues have mostly been around post close items. The landscaper (TLB) didn’t follow up per 30 day. It took repeated outreaches to get them scheduled to resolve issues, and they’re still not fully addressed, and communication is very poor. Overall, I’d recommend others to Shea, but Shea should utilize their leverage with TLB to ensure the full experience is positive.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Wish I could give 5 stars…

  • Kelly W.
  • Verified HomeBuyer
  • July 12, 2022
  • San Tan Valley, AZ

First, the good. We love our new home. We love the community as well. From Jason (Sales) to Laura (Design), to Neil (construction) and then Connie (warranty and walk through) we could not be more pleased and thankful for their care, response time, excellent skills and assistance! They all get 5 stars!! Now, the not so good. The landscaping came up short, way short. From having a hard time with initial quote (getting answers on how the fence pricing would work, etc.) and then having it be last step in the design process and be hit with huge price increase from initial estimated quote! The ...

Shea Homes-Trilogy responded:
Hi Kelly- Thank you for your detailed feedback. Our Sales Manager will be reaching out to you to discuss further. trilogy

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Shea Homes-Trilogy - It is obvious Shea has been around, as a developer, for many

  • Cinda L.
  • Verified HomeBuyer
  • May 10, 2022
  • Rio Verde, AZ

It is obvious Shea has been around, as a developer, for many years. Not only is the community plan laid out nicely, but the floor plans of each individual model make sense and function very well.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Shea Homes - Trilogy - This was my first new build and Shea was great!

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2022
  • Wickenburg, AZ

This was my first new build and Shea was great! They provided detailed, informative answers to all of my questions. Very responsive.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

A positive and overall a very good experience

  • David G.
  • Verified HomeBuyer
  • December 30, 2021
  • Rio Verde, AZ

The Superintendent was willing to listen and address issues, even making minor changes requested. The design center experience was a bit of an issue as a few items were missed. Later corrected.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Shea Homes - Trilogy - Great first impression.

  • Michael M.
  • Verified HomeBuyer
  • December 28, 2021
  • Peoria, AZ

Great first impression. Model selection is great. Design experience ok, did not like Builder's choice to add a pool. In fact, this was the most disappointing part of the entire experience. Otherwise, I enjoy the neighborhood and my home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

The superintendent for my home, Alan, was outstanding.

  • Steven B.
  • Verified HomeBuyer
  • July 20, 2021
  • Peoria, AZ

From the time I purchased the home to the time I moved in, every time I wanted to see the progress of the build, Alan found a few minutes to walk me through the house, and explained what was going on and what the time table was. He was busy and did not have to be so kind.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Shea Homes - Trilogy - From our salesman Owen, to our foreman Alan, both were available

  • Duanne M.
  • Verified HomeBuyer
  • July 13, 2021
  • Peoria, AZ

From our salesman Owen, to our foreman Alan, both were available to hear our questions or concerns, great people to work with.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Shea Homes - Trilogy - Home was very well built and products supplied were of good quality.

  • Bruce V.
  • Verified HomeBuyer
  • March 10, 2021
  • Wickenburg, AZ

Home was very well built and products supplied were of good quality. We we delayed by over 2 weeks which caused us problems with rental housing and extra storage costs for our furniture

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Shea Homes - Trilogy - Inside has minor issues.

  • Thomas K.
  • Verified HomeBuyer
  • January 05, 2021
  • Peoria, AZ

Inside has minor issues. Landscaping & trash enclosure have issues that haven’t been completed.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Shea Homes - Trilogy - We love our new home.

  • Anonymous
  • Verified HomeBuyer
  • December 15, 2020
  • Peoria, AZ

We love our new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Shea Homes - Trilogy - Lovely community, houses, and landscaping are as expected in

  • Tamara M.
  • Verified HomeBuyer
  • November 04, 2020
  • Wickenburg, AZ

Lovely community, houses, and landscaping are as expected in a retirement area.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Well Managed

  • Peter B.
  • Verified HomeBuyer
  • August 10, 2024
  • Rio Verde, AZ

Throughout the buying and building experience I was kept informed of progress and given realistic deadlines. Most of my issues have been with the appliances. In general the fit and finish are very good.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

Sales and construction employees were exceptional

  • Eugene S.
  • Verified HomeBuyer
  • July 14, 2024
  • Rio Verde, AZ

Not pleased with the quality of the finishes and appliances at this price point

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Beautiful Home. Good Construction. Be careful with Design Phase of Project

  • Garry B.
  • Verified HomeBuyer
  • December 20, 2023
  • Rio Verde, AZ

Shea builds a beautiful home with thoughtful layouts. Let me start with Kara. She was incredible to work with throughout the process. She always went above and beyond for us and helped us during the difficult emotional times of building a home. She is the gold standard for representing Shea Homes!!! Scott was out Field Manager. Like Kara, Scott was a G-d send. He was extremely communicative throughout the build. He always took our calls and responded to our texts. No ask was unimportant to Scott. If it was important to us, he looked into it and responded quickly. Scott had zero ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 3

Overall Good Experience

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2023
  • San Tan Valley, AZ

Turnover of staff / reduction of staff and lack of communications is reason for 4 stars. Build process takes too long.

Shea Homes-Trilogy responded:
Hello-
Thank you for your review. Your comments have been shared with our team. trilogy

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good experience

  • Patrick M.
  • Verified HomeBuyer
  • June 28, 2023
  • Wickenburg, AZ

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lots of technology

  • Troy S.
  • Verified HomeBuyer
  • June 01, 2023
  • Wickenburg, AZ

Great care and responsiveness to questions

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4