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Shea Homes-Trilogy Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Shea Homes-Trilogy.

Read all 317 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Shea Homes-Trilogy an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in Phoenix-Mesa Area

317 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4.1

Responsiveness 4.2

Shea Homes-Trilogy in Phoenix-Mesa Area

View Homes

Customer Reviews

Sales and construction employees were exceptional

  • Eugene S.
  • Verified HomeBuyer
  • July 14, 2024
  • Rio Verde, AZ

Not pleased with the quality of the finishes and appliances at this price point

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Beautiful Home. Good Construction. Be careful with Design Phase of Project

  • Garry B.
  • Verified HomeBuyer
  • December 20, 2023
  • Rio Verde, AZ

Shea builds a beautiful home with thoughtful layouts. Let me start with Kara. She was incredible to work with throughout the process. She always went above and beyond for us and helped us during the difficult emotional times of building a home. She is the gold standard for representing Shea Homes!!! Scott was out Field Manager. Like Kara, Scott was a G-d send. He was extremely communicative throughout the build. He always took our calls and responded to our texts. No ask was unimportant to Scott. If it was important to us, he looked into it and responded quickly. Scott had zero ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 3

Overall Good Experience

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2023
  • San Tan Valley, AZ

Turnover of staff / reduction of staff and lack of communications is reason for 4 stars. Build process takes too long.

Shea Homes-Trilogy responded:
Hello-
Thank you for your review. Your comments have been shared with our team. trilogy

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good experience

  • Patrick M.
  • Verified HomeBuyer
  • June 28, 2023
  • Wickenburg, AZ

We closed and moved into our new home in April and have been pleased with the warranty follow up, general quality of the workmanship and the responsiveness of the entire sales and service team at Shea homes in Wickenburg.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lots of technology

  • Troy S.
  • Verified HomeBuyer
  • June 01, 2023
  • Wickenburg, AZ

Great care and responsiveness to questions

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Trilogy @ Rio Verde

  • Mitchell I.
  • Verified HomeBuyer
  • May 31, 2023
  • Rio Verde, AZ

Our overall experience with Shea was very positive! Matt our sales person is a tremendous asset to Shea! We had a wonderful experience with our field supervisor, Jason. AND would build an home with Jason again, should the opportunity present itself!! Our warranty specialist, Lala has been tremendous to work with also. The biggest issues we had was during our design center consultation and issues that arose from that process. Outlets were added when they were not needed for low voltage, tile flooring was not ordered to finish the covered patio space to match the home, bathroom faucets choice ...

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

Building supervisor Jason

  • John F.
  • Verified HomeBuyer
  • January 24, 2023
  • Rio Verde, AZ

Jason when out of his way to answer questions, guide us on issues we were having and making us feel comfortable about decisions. The area that needs work is the design center. Our designer did not offer alternatives or give suggestions or give the pros and cons of various materials. When it came to designing the lighting and placement of outlets etc., she was no help at all. There are many things I would have done differently if I had known there was a choice.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

New home woes and support

  • Brian S.
  • Verified HomeBuyer
  • December 27, 2022
  • Wickenburg, AZ

First, I have bought 5 new homes, I will say that we love this home in general, but our beginning has been rough. Deanna was a great person to work with on the front end. House wasn't delivered clean, some things out of Shea control... type of insulation, garage door opener downgrade, dented fridge, no washer/dryer (have loaners). Busted kitchen cabinet, broken tiles all through kidtcen, also in master shower. Flooring issues, window blind too small, many little touch things that should have been done prior to delivery. Then to top it off, broken cable line, so we had zero internet/tv ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Shea Homes-Trilogy - Feel like we have a good home - not custom but comfortable.

  • James G.
  • Verified HomeBuyer
  • July 26, 2022
  • Wickenburg, AZ

Feel like we have a good home - not custom but comfortable. Some minor changes would have been nice (semi gloss vs flat, etc.) but Shea doesn't allow it.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Very well built home and Shea takes care of any issues as they arise

  • Bradley N.
  • Verified HomeBuyer
  • April 05, 2022
  • Wickenburg, AZ

Please be aware of very expensive landscaping, that is not conveyed very well

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Beautiful floor plan that met all our needs/wants

  • John P.
  • Verified HomeBuyer
  • October 26, 2021
  • San Tan Valley, AZ

Communication sometimes challenging but Shea has been willing to work with us on issues and bring them to satisfactory conclusions.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

I felt my customer service person Trcy ws always on top of issues. The one thing I have to mention is the bad experience I had with the workers blasting their music constantly. This is very irritating.

  • Cheryl P.
  • Verified HomeBuyer
  • October 01, 2021
  • Peoria, AZ

I like my home but living in a construction area is challenging.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

We had a very good overall experience

  • James S.
  • Verified HomeBuyer
  • August 29, 2021
  • Peoria, AZ

It is our 2nd home built by Shea, and we would go with them again. They do a very good job.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Their schedule is what you live by.

  • James M.
  • Verified HomeBuyer
  • July 20, 2021
  • Rio Verde, AZ

Shea seems to build a very good home, but time will tell. One of the challenging issues for some of us has been we were told during the sales process that we would have 12 opportunities each to play the golf course a year, and you can't get a straight answer out of the Golf Course or the Verde River Management team. They all just say it will be determined in the future?

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

The process was very orderly and the home was delivered on schedule. We were kept in the loop on progress and there were timely responses to issue which we raised.

  • Sidney Z.
  • Verified HomeBuyer
  • June 01, 2021
  • Peoria, AZ

The concern I had was with the disclosure or lack thereof regarding the surround sound system for the house. We had it installed by the builders subcontractor Adobe, but were never advised that they did not hook the speakers up to the owners receivers and equipment as part of the process. This should have been disclosed by Adobe and/or Shea as part of the build process.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Quality

  • Denise G.
  • Verified HomeBuyer
  • December 08, 2020
  • Wickenburg, AZ

The first word that comes to mind when I think about the homes built by Shea is Quality. As soon as you walk in, you feel like you have walked into a home where quality really matters, from the finishings to the sturdiness of the building. The salesperson gave us a great tour of the entire community and was very knowledgeable about the area. She showed us homes that fit into our budget which, in turn, helped us find our new home. We also looked at the homes being offered by the other builders in the community but they were either out of our price range or did not feel like the same quality ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

On time Schedule & follow up support during the build & after

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2020
  • Rio Verde, AZ

Good quality, several options to make the house your home

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Living so far away inside pictures would have been nice!

  • Tammy C.
  • Verified HomeBuyer
  • May 17, 2024
  • Rio Verde, AZ

Laura is a rockstar! Love her! She made everything worth it! Eric did great job! Neil has also been great to work with! Stephanie...not a fan! She is horrible! We flew all the way there to work on Design and she was only willing to come in one day because she wasn't willing to come in the second day because she didn't want to put her make up on and get dressed and show up for us as we had showed up for her!! She worked with us a little bit more on the design process! I wasn't already in the middle of buying process. I would've walked out and went somewhere else because of her!

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

All went well and I’m happy!

  • Tony R.
  • Verified HomeBuyer
  • November 08, 2023
  • San Tan Valley, AZ

Not very flexible with desired changes

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Trilogy home

  • Robert S.
  • Verified HomeBuyer
  • May 02, 2023
  • Peoria, AZ

The home buying experience was overall good, but felt rushed before closing due to our agent being moved to another project a few weeks before closing. We were not able to work on a few changes and we were told it was not allowed. Our agent was excellent to work with but pulled off for another project before our close. In addition, the sub contractors that need to fix problems after the 1 month walk through are not very reliable, especially with window replacements, and other documented areas of the house.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

New Home at Shea

  • Sergio R.
  • Verified HomeBuyer
  • March 28, 2023
  • Rio Verde, AZ

Field manager was outstanding! Plumber utilized was average at best! It is deceiving to see a model home nicely decorated and not having same or similar options when building a new house( very disappointing no alternatives were available). Very pretty house and development!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Little to no oversight over any of the trades

  • Thomas M.
  • Verified HomeBuyer
  • November 13, 2021
  • Peoria, AZ

The buying process with Owen was exceptional. The design center process was rushed and way too many options in models were no longer available, making decisions very frustrating. Since we were local, we were able to find issues to be corrected readily. Primarily because we kept issues on our field manager’s plate did we end up with a home with most item’s resolved. Working with Joe to fix first month problems worked great.

Shea Homes - Trilogy responded:
Thanks for your feedback, Thomas. Joe will continue to work with you on any issues. We're sorry for the issues you had choosing options. Unfortunately, many of the products we were able to get in the past are not readily available due to supply chain issues and we're having to make changes daily. ...

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Not allowed to add options to patio

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2021
  • Rio Verde, AZ

Could not add options to patio, close to closing or after. Would like to use same contractor but said no by Shea. Makes no sense. Poor customer relationship. Must select all options at time of purchase.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Two and a half months to get a garage door.

  • C H.
  • Verified HomeBuyer
  • February 25, 2021
  • Wickenburg, AZ

Originally Shea didn't want us to close in mid-December until a much delayed garage door arrived and was installed. They finally agreed to install an alternative garage door to allow us to proceed with our closing. That was much appreciated. Our garage door finally arrived over a month later and was installed but had two damaged panels. Replacement panels arrived damaged. We are now approaching a three month wait without an acceptable door. We've asked our damaged door to be painted the proper color to allow our home to appear completed from a distance, but Shea has refused.

Total Score 4


Quality 5

Trustworthiness 4

Value 3

Responsiveness 3

BUILDER COULD DO BETTER

  • Charlie F.
  • Verified HomeBuyer
  • October 03, 2024
  • San Tan Valley, AZ

The overall buying experience with SHEA was good, and the personel were very accommodating. However the quality of materials and workmanship need much improvement. Materials are appearing to be very cheap quality, and rushed installation, leaving gaps and crooked seams of many features. Dripping sounds of hot water lines, that I'm told are normal, should not be normal.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5