Shea Homes-Trilogy Reviews in Oakland Alameda, CA

Don’t use Shea mortgage! And upgrade options are very overpriced. Things that can be done later, such as landscaping, are better to do on your own.

First time buying new home build , it was new experience , but you could have your sales people more clear in their instructions or information on what to do. But at the end I am happy with m house, thank you

Lots of items need fixing in this house!

I will hold back on statement for now.

Builder is slow to respond to issues. Lack of transparency with items that they will not be able to complete and/or deliver by the time the house is delivered to home buyer. Poor coordination and communication with Shea staff as well as with trades. Lack of accountability for trades that don’t do their job well or staff that don’t follow through.

Question everything. Many things are not as pictured. Shea constantly substitutes vendors, often not for the better. They tend to blame the vendors for reasons the substitution is inferior but when you talk to the vendor it is a different story. This project is almost complete and Shea wants to be gone. It shows in having a finished house and the amount of time I spend waiting for repairs. Not much pride in their product at this point in the development. Everyone says in the beginning it was much better and Shea made sure things were done right. Two months later I still can not use my master shower. It will be repaired in another 3 weeks ... More

we were told all the extras were included in the price because of the home was already built. Come to find out nothing was included.. Everything wasn’t add-on. Very frustrated that they showed up with a TV mount saying it was no charge/free. It was part of the house. We didn’t even want or use the TV mount and later looked at our paperwork seeing they charged us $450 for a TV mount we didn’t even want or use. They would not credit me nor would they throw something in that value like a lousy outlet that should’ve been there to begin with. frustrating to say the least

ask to see appliances , toilets and question every thing.

This has been a frustrating experience with the builder and HOA. My master bathroom marble countertop is flawed. It was not sealed and water spots have marred the countertop. Moved in May 2021 and still waiting for this issue to be resolved by builder. Keep getting excuse of that this particular marble company is short on staff. However, the new home still up for sale, they were able to install an upgraded marble countertop in the master bathroom. Very disappointed in builder and HOA. I thought Toll Brothers was inferior. They are a cut above Shea. Rethink Shea Homes - please. You will put more money into your home once you move-in. Also, beware of ANTS. This is there territory and you they will be in your new home. Shea will not bring out a pest control. This is the homeowners expense. ... More