Shea Homes-Trilogy Reviews in Riverside San Bernardino, CA

Would recommend to anyone looking for a new home

I have a great experience with the follow up our Rep Ryan has been very responsive.

The builder was professional and trustworthy.

The Shea team, from their sales staff to their construction crews and quality control people, following the move-in have provided us a good experience. In the middle of our purchase, the pandemic hit, and there were some delays; however, we were pleased with how hard the Shea group worked to meet their deadlines and give us their professional treatment every step of the way from construction to the move-in.

They delivered on time even during COVID-19. Everything was as I had expected as far as the upgrades, the quality of the workmanship, and the customer services.

A wonderful first exposure to Shea customer service

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

This is my second home I’ve bought from Shea. Overall good experience each time. I trust that all my minor issues will be resolved in a timely and professional manner.

Other than having to complete too many surveys on my experience, everything was fine.

I have been so impressed with Shea homes in our buying experience at Trilogy at the Polo Club. Quality has been excellent Their customer service has been exceptional. Very responsive.

a very pleasant experience overall. Only place I felt ball was dropped was the requirements of new owner after close of escrow. Especially, those requirements that have a financial and time demand associated.

Positives: My salesperson, James, designer, Debbie, and construction superintendent, Manny all contributed to a wonderful home purchase experience. Negative: Shea Mortgage reps were not great timely communicators.

Had plans for the build before I left in April and came back to a finished home with only a few problems. Very nice the way Shay explained everything on your walk-through and before closing. It’s definitely the easiest house I have ever built.

The overall Shay home experience has been exceptionally from start to finish the process was seamless and after purchase the introduction to our home and some of his features was a wonderful experience

Quality is great, and I wouldn’t change a thing

The responsiveness from the team that we dealt with Lisa/Debbie/Armando/Mark has been excellent. Shea has a very well thought out sales and construction process and it’s by far the best we have experienced. We are now in the warranty process and dealing with Mark on getting a few minor items addressed. Hope that process goes as well as our experience so far with the sales process

Customer Service Rep was very responsive to schedule. However, arranging sub-contractors for corrections was not timely. Memberships orientation at our club was impossible to schedule. Under staffing issues lack the ability to work better hours to service new members.

The builder exhibits Quality construction.

Again the staff in all areas were very personable and helpful. They treat you like extended family. They answer all your questions promptly. They guide you through the process very efficiently and easily. Great overall experience.

Its been a great experience. Having the walk thru was great and everything was thoroughly explained.

I was thrilled with the purchase of my home, Terry our sales rep was exceptional as was Manny our building Forman and Victoria our CS rep. Like every new home there were things that needed to be attended to and some were taken care of quickly and others we are still waiting on. Overall we love our home and the community and would highly recommend Shea and Trilogy at the Polo club .

The picking out of the options was difficult and not very flexible. Home structure is sound and Shea delivered our project pretty much on time even with the shortages the building industry is having at this time.

Good overall experience. Be prepared to work with the builder after delivery on product and construction issues.

I love the style and size of my new Shea home. It has everything I need and for the right price with quality finishes. The community is well planned to include many things to do. It is everything I was looking for to have an active life when I retire.

The entire process was ok ….If you buy a lot to be build on it make sure that everything is transparently disclose if outlets and other utilities boxes are posted on your front yard …so no surprises at the end ! No to pleased with interior decorator support ! However After Closing the assistance and attention to details received from the house delivery representative Richard is been Outstanding!!!!