- New homes
- Shea Homes-Trilogy
- Reviews
- San Luis Obispo, CA
Shea Homes-Trilogy Reviews in San Luis Obispo, CA
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What San Luis Obispo Homeowners Have to Say About Shea Homes-Trilogy.
Read all 32 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the San Luis Obispo area. San Luis Obispo homeowners have rated Shea Homes-Trilogy an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in San Luis Obispo Area
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Customer Reviews
Follow Trough Great!
- Earl G.
- Verified HomeBuyer
- January 24, 2023
- Nipomo, CA
After moving in, we had questions and requests for the Shea representatives. Jessica, Josalyn and Froy responded promptly and followed up to see that everything was handled appropriately! We appreciate the quality of the home, really just a couple of very minor items were needed after move in. We are comparing it to another new home we recently purchased where we had corrective work being done for months after we moved in. So the Shea home really is superior to other builders.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Not your average tract home
- Denise H.
- Verified HomeBuyer
- September 16, 2022
- Nipomo, CA
This is our 4th tract home purchase. Shea allows extensive options and high end customizations. Their attention to detail is impressive. Follow up once moved in is first rate.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes-Trilogy - Our experience with Shea homes has been great.
- Glenn N.
- Verified HomeBuyer
- August 23, 2022
- Nipomo, CA
Our experience with Shea homes has been great.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Amazing. That is the best way I could describe the experience...
- James E.
- Verified HomeBuyer
- June 23, 2022
- Nipomo, CA
From the moment you decide to take the plunge and put your name in the drawing, you have no idea what a dream you are about to live. From the guidance and professionalism of the sales team to the expertise of the design consultant, you are in for a truly once-in-a-lifetime adventure! You fell in love with the homes the minute you walked thru the models, but it does not compare with the feeling of pure joy you will experience as you watch YOUR choices grow into the dream home you truly deserve!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
n/a
- Michael H.
- Verified HomeBuyer
- April 08, 2022
- Nipomo, CA
great experience for buying a home
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
The Best Thing We Ever Did!
- Lori R.
- Verified HomeBuyer
- December 07, 2021
- Nipomo, CA
Buying our home in Trilogy has been a truly amazing experience! Frim the day I walked in to the Sales Office, (yes I bought that day), to our move in date, everything and everyone has been top-notch. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Building a new home with Shea was a great example of what happens
- Mary E.
- Verified HomeBuyer
- October 26, 2021
- Nipomo, CA
Building a new home with Shea was a great example of what happens when relationships work and everyone involved has the best interests of the buyer at heart. I have only positive things to say about the staff and their responsiveness. Not everything was perfect but all was taken care of promptly and professionally. We are delighted with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Customer Focus
- Jeffrey B.
- Verified HomeBuyer
- October 26, 2021
- Nipomo, CA
Floor plan is exceptional and construction was on time
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Response was fast
- Jorge S.
- Verified HomeBuyer
- April 27, 2021
- Nipomo, CA
Beautiful home, well built, great neighbors
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - This was my first experience buying a new house from a builder,
- Gennady P.
- Verified HomeBuyer
- March 16, 2021
- Nipomo, CA
This was my first experience buying a new house from a builder, and they exceeded my expectations.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great home in a great location with great customer service!
- Frank M.
- Verified HomeBuyer
- May 31, 2023
- Nipomo, CA
Very thankful to have found our new home at Trilogy Monarch Dunes. The whole process went by without a hitch. Everyone was a pleasure to work with.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Despite the challenges of 2021 due to Covid and supply chain
- David C.
- Verified HomeBuyer
- December 31, 2021
- Nipomo, CA
Despite the challenges of 2021 due to Covid and supply chain shortages/delays, Shea kept our move in date and performed amazingly well overall-thank you!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Overall great experience!
- Ernie P.
- Verified HomeBuyer
- February 07, 2023
- Nipomo, CA
The sales people and all the staff that we have met have been great. Quality and timeliness of work had been excellent.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Organized and Efficient
- Natalie D.
- Verified HomeBuyer
- January 11, 2023
- Nipomo, CA
Excellent service and we are happy with our home.
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Follow up to issues/concerns after moving in. Good walk through process.
- Philip S.
- Verified HomeBuyer
- December 28, 2021
- Nipomo, CA
Great experience- people are responsive and communicate effectively.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Solid woodmanship
- Charles L.
- Verified HomeBuyer
- September 05, 2021
- Nipomo, CA
Nicely laid out home plan. We were kept informed of progress along the way. Consistently good workmanship and materials, with minor issues found during and after our close process. All issues were taken care of in a timely manner.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Shea Homes - Trilogy - Overall very satisfied in the experience
- Francesco P.
- Verified HomeBuyer
- July 13, 2021
- Nipomo, CA
Overall very satisfied in the experience
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Shea Homes - Trilogy - Great Neighborhood!
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Nipomo, CA
Great Neighborhood! Wonderful amenities to enjoy.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
I bought a former model. No responsiveness from Froy.
- Ann H.
- Verified HomeBuyer
- October 07, 2020
- Nipomo, CA
We are the leftovers. Not a priority. On our own.
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 2
Amos, our rep is terrific. Very responsive. Great follow up.
- John C.
- Verified HomeBuyer
- May 16, 2023
- Nipomo, CA
We have been in the house (with solar) for two months. As of today, the solar is not turned on. Lots of discussion of why. However, no results. Just got the first PG&E bill. Please resolve.
Shea Homes-Trilogy responded:
Hi John- Thank you for your review. Our Regional Warranty Manager has reached out to you today to help resolve your issue.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Wonderful Community
- Larry C.
- Verified HomeBuyer
- March 22, 2023
- Nipomo, CA
All service personnel have been very responsive. It is a pleasant experience dealing with Shea.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes-Trilogy - We found the house to be of very good quality for a nationwide
- Anonymous
- Verified HomeBuyer
- August 18, 2022
- Nipomo, CA
We found the house to be of very good quality for a nationwide builder. The only negatives were the lottery process for obtaining a lot and Shea Mortgage. The loan process was much too detailed and time consuming for our credit history and amount of down payment. Communication with Shea mortgage has been more difficult once the loan was funded.
Shea Homes-Trilogy responded:
Thank you for your feedback. We would like to address the challenges you experienced but we don't have your contact info. Please contact us at info@sheahomes.com so we can speak to you further about you experience.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Shea Homes - Trilogy - The homes are built with a group of helpful people.
- Thomas C.
- Verified HomeBuyer
- March 02, 2021
- Nipomo, CA
The homes are built with a group of helpful people.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Homeowner
- Anonymous
- Verified HomeBuyer
- July 09, 2023
- Nipomo, CA
We have had the pleasure of working with some very fine people that have listened to our issues and helped to resolve them.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
The people are very helpful and responsive
- Carla H.
- Verified HomeBuyer
- April 19, 2022
- Nipomo, CA
The community is a wonderful place to live
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
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