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- Shea Homes-Trilogy
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- Ocala, FL
Shea Homes-Trilogy Reviews in Ocala, FL
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What Ocala Homeowners Have to Say About Shea Homes-Trilogy.
Read all 53 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Ocala area. Ocala homeowners have rated Shea Homes-Trilogy an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Ocala Area
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Customer Reviews
Good quality and friendly staff
- Debra F.
- Verified HomeBuyer
- September 11, 2024
- OCALA, FL
Tammy made the whole experience of finding the right home for me super easy and fun. Everyone involved was knowledgeable and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
The Team
- Beverly C.
- Verified HomeBuyer
- September 07, 2024
- OCALA, FL
Being from out of town we relied on Orlando immensely. He was amazing! Kept us Informed by sending photos and update via text and emails. Questions we had were answered most times, within minutes if not, within an hour. The entire team from start to finish including an issue with the A/C were there to help at every turn!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Into the sunshine
- Christina V.
- Verified HomeBuyer
- May 01, 2024
- OCALA, FL
From our first meeting to post closing it has been a very smooth process. In the beginning we were just looking and we were not sure of our timeline. There was no pressure. When we were ready was up to us. Once we pulled the trigger everything moved quickly and flawlessly. The home is beautiful and we love it! It is so beautiful my sister just bought a house from Shea!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great
- Juan B.
- Verified HomeBuyer
- September 06, 2023
- OCALA, FL
Was a terrific experience, Tammy at sales office was such a pleasure to work with. Dan the warranty officer has been very helpful and attentive. Facilities and staff at Club and pool are great.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Pleasef
- Steven W.
- Verified HomeBuyer
- September 05, 2023
- OCALA, FL
Great workmanship and Warranty follow up is first class. Thanks James and Daniel. We are very pleased. This is our seventh or eight build and our best.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Superior
- Arlene G.
- Verified HomeBuyer
- February 21, 2023
- OCALA, FL
We had a great experience building our dream home - from our initial visit with the sales office and Tammy to the design center with Tana and Shelitha to our super James and the warranty specialist Dan - every request was answered - we were kept up to date with the construction - photos of every step - when Dan came for our 30 day review - we had three (3) items - all were taken care of immediately and to our satisfaction - we could not be happier with out new home
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience!
- Jeffrey P.
- Verified HomeBuyer
- June 21, 2022
- OCALA, FL
High quality craftsmanship for the price.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Very knowledgable.
- Andrea F.
- Verified HomeBuyer
- June 01, 2021
- OCALA, FL
Quality builder. Good value for your money
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Shea Homes builds a Great quality home.
- Steven W.
- Verified HomeBuyer
- November 11, 2020
- OCALA, FL
Shea Homes builds a Great quality home. Beautiful Community!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - New home is everything I knew it would be!
- Walter L.
- Verified HomeBuyer
- November 11, 2020
- OCALA, FL
New home is everything I knew it would be!!!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
The concern for satisfaction and response to issued
- Arthur B.
- Verified HomeBuyer
- November 04, 2020
- OCALA, FL
Our builder rep kept us informed and up to date even during the pandemic as our home progressed. He sent us pictures when we couldn’t come in and brought us in when possible. The experience in selecting amenities was pleasant and sufficient time was allowed for us to consider our selections and to make changes as we desired. The walkthrough was complete and any observed deficiencies were taken care of in short order. Anything missed at that time was corrected at the one month review.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
We found our retirement home
- Rubin C.
- Verified HomeBuyer
- September 29, 2020
- OCALA, FL
We truly enjoy the layout of the floorplan and the smart features of our new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Extremely pleased with my new Trilogy Home!
- Elaine R.
- Verified HomeBuyer
- September 16, 2020
- OCALA, FL
Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
It has been a wonderful experience. Tammy’s help in the process was extremely valuable.
- Clevin B.
- Verified HomeBuyer
- December 05, 2023
- OCALA, FL
It has been a wonderful experience. Working with Tammy was great. In addition, Dan, the warranty specialist, has been great as well.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Shea representatives were impressive in their professionalism and timely response.
- Aimee M.
- Verified HomeBuyer
- July 13, 2023
- OCALA, FL
I was confident from the beginning that I could trust the exceptional people I was dealing with to deliver an exceptional home. Tammy, the community representative, got right back to me at times when I wouldn't have expected an immediate response and the same was true for James, my foreman. Upon closing, the wider scope of people I was introduces to were all so welcoming and helpful. The detailed book that Shea compiled with information about what and how to care for all of the components of my home was equally professionally done and the fact that there are warranty walk throughs for a ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
This is supposed to be optional
- Mohsen O.
- Verified HomeBuyer
- February 03, 2023
- OCALA, FL
People involved were friendly and professional.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Helpful and informative staff from start to finish
- Joseph P.
- Verified HomeBuyer
- December 22, 2022
- OCALA, FL
From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Best Value
- Douglas W.
- Verified HomeBuyer
- September 16, 2020
- OCALA, FL
The quality products, workmanship, and obviously the supervision makes the Shea Homes the best in their class and price point. In addition to the home, the Club, Golf Course, two great Pools, plus a lot of "green area", makes for a great place to live.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Value for money
- Anonymous
- Verified HomeBuyer
- June 19, 2024
- OCALA, FL
Great Location and value for affordable prices
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Good quality and service at a top price
- Terry C.
- Verified HomeBuyer
- October 21, 2023
- OCALA, FL
Overall, our production home was good quality even though I felt we paid a bit of a premium price for it. As the sixth home we've built, including two custom homes, the workmanship quality was only above average. There are multiple areas where walls are not true or square. Finish work was good, but had several issues they were unable to resolve. Example: base trim in one area is crooked partially because a floor tile is not set correctly. Instead of trimming around the tile, they put on the base and caulked around it. I would recommend a VERY thorough walk-thru to catch everything possible ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Jeff&Jill
- Jeffrey F.
- Verified HomeBuyer
- May 16, 2023
- OCALA, FL
Outstanding on site realtor Team led by Tammy. Numerous repairs and fixable workmanship issues but Dan from Shea quick to resolve with supply chain issues out if his control. GE Appliance package picked by design team has been the worst experienced in over 50 years, they have a local repairman that has taken our package and spent tireless hours repairing and ordering our replacement parts with no problems, GE warrinty employees are a joke and cut them out of our issues so we could have a normal time line to repair there inferior products. The Shea folks are also outstanding with one weak ...
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 5
Nellie and Carolyn Ann - best ever!
- Cary B.
- Verified HomeBuyer
- September 17, 2024
- OCALA, FL
Nellie made sure that we knew all of our options and helped us choose the home model of our dreams and that which we could afford. Since we moved from the northeast, we were limited in our ability to fly down and track the progress. Nellie made herself available for us, by phone, text and in-person. Carolyn Ann gave us regular updates on the build and inspection processes. She, too, was responsive to our calls and texts, and she made herself available when we were able to fly down to see the house in different stages. We felt supported for sure, also by Larry, with regard to the mortgage ...
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Love my house but lack of information during the build process was frustrating
- Lisa B.
- Verified HomeBuyer
- July 12, 2022
- OCALA, FL
The build process was frustrating as the Builder was so afraid of saying something that could be interpreted as a commitment they they instead opted to just not communicate at all. They would not even give me a rough estimate of the timeline which made finding a temporary rental extremely challenging. I understand the COVID delays and that they are very real. But communication is better than no communication. Having said all that, I do love my house and have no regrets choosing Shea.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Finding Our Forever Home
- Jamie C.
- Verified HomeBuyer
- August 12, 2022
- OCALA, FL
We started our journey with Shea in May of 2021. First we selected our lot and home model, signed the purchase contract and then spent a full day at the Design Studio to select our options to customize our home. Then the long wait for our home to be built began. Due to the effects of Covid19 on the availability of building materials as well as workers, what was normally a 5 month construction period lasted a bit over a year. Yes, it was frustrating to keep waiting for our closing date but in the end, we were so pleased with how our house turned out. We chose the Declare model and the final ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Shea Homes-Trilogy - From signing contract to closing the home took 13 months to complete.
- William L.
- Verified HomeBuyer
- August 10, 2022
- OCALA, FL
From signing contract to closing the home took 13 months to complete. Issue found during construction and walk through was not fixed prior to move in. Dry wall issues are being delayed repairs for one year. Irrigation system is tied into other houses and over watering of lawn has occurred for two months.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
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