Shea Homes-Trilogy Reviews in Ocala, FL

The builder did a good job. Just a little slow to follow up with little things to be corrected.

The loan process was laborious. The building process was top notch and a pleasure. Sales, design studio, and our construction manager, all great.

Olivia who helped us through all the time from showing us the various styles offered to moving in was a wonderful help.

Great buying experience and response to issues with the structure after moving in. Very disappointed with the landscaping behind our new home. The plantings along the walking path behind our home are dead/dying and the area just full of weeds. No one seems to want to fix it. Wish we had resolved this before moving in.

My house was selected prior to a model being built..I picked out brick for the outside with the sales office..after the house was built I was told my model couldn’t have brick on the outside..if I had been informed I would have chosen a different house…thus, my house has no curb appeal even after I paid an extra 20,000 for the lot that now has a very large apartment complex behind it.. I was told there would be trees and landscaping…as of now just weeds

Shea has a reputation for quality and, for most items, the quality is obvious. For other times, Shea falls short. For example, one towel bar in each bath and no hand towel ring. This is a half million+ dollar home. Framed mirrors versus a single sheet - another example. It's the end finishes that homeowners "see" that should be better thought through. Suggestion: Spend about $1000 more to include finishes that will make the home sparkle. Communication is good from all departments - realtor, crew, and warranty. It's a solid home. Struggled with an ADA issue that should have been handled better. It was not honored. I do recommend Shea Homes, but with the understanding that some finishes and ADA needs be taken seriously. ... More

Everything was fine, no issues

Our experience between purchasing the house and figure out the rest was intense meaning Club House Members - HOA (3 different identities) it will be nice to know at the closing. Regarding where to go to set-up Internet ?? we didn't know is "HOA" this wasn't done and we're waiting 3 weeks for internet before calling the white globe people " very nice guys"

We had an overall good experience. Our sales person Riva was terrific at keeping us update and sending us photos along the building process as we were out of the area. The house was clean when we arrived to move in. We did run in to issues with sun contractors not showing up to make small adjustments and repairs, that has been frustrating. I will be happy when all the little stuff is done and they don’t need to come back in the house anymore

Shea has built us a great home, the individuals we worked with were wonderful. Buyer beware tho, will Shea sell out the community to another developer like they did ours? I wanted Trilogy and Shea, but our community was sold to Forestar and DR Horton. We did not understand what that would encompass. I love our home, just would be happier if it was still a Shea community.

the build time exceeded over a year. this was unacceptable and caused us to lose our rate lock. our construction manager was fantastic and communicated terrifically.

Took way too long to build this house. It would sit for weeks at a time with nothing getting done. After an entire year they still changed our close date and messed up our schedule to get additional work done. I would not have purchased if I knew then what I know now. We would have never started working with Kristen if we knew then what we knew later......she made the experience uncomfortable. Also. house appraised for a fair amount less then what we paid for it,

due to circumstances we did not immediately move in,our mortgage payments were mailed to us,the only way i knew about payment was when you sold my mortgage,no contact ,no emails zero

Builder is a bit inflexible, "this is how we build it, no changes allowed" Understandable, I suppose, but not especially customer focused. The home is advertised to be energy efficient but really only meets minimum building code standards for insulation. HVAC unit and hot water heater are not energy efficient. Builder cheapened out on several items that I would have preferred to be able to upgrade. Lighting fixtures in closet and laundry are ugly tube flourescent that are fine for the garage; Fancy iDevice switches are nice but if they are installed to control dimmable bulbs, they should have used the version that supports them. Garage door opener controller should have been provided with the motion sensor version to turn on the lights automatically when entering. No landscape fabric in the garden area, so weed popping up. Lots of small details were simply overlooked by providing the cheapest options. Cracks in the garage concrete floor they would not repair even before closing. Light switches for the flex room are not in convenient locations, neither is the switch when leaving the master bedroom hallway into the great room, hard to find them in a dark room. Maybe not a builder problem, but I wish they would have worked closer with the HOA. There was no internet when closing, in fact it was not even arranged to be hooked. In general, quality is good, Some trades were better than others. ... More

We had a 13 month wait for our new home. And now we wait to have some minor repairs that we are waiting to have fixed. After the one month walk Thur we are waiting for over a month or two to have things fixed that need to be done. But the wait is worth it, we love the community. It would just be nice if Shea would fix things in a timely manner.

not working lighting with found not to code electrical wiring, attic light left on, backwards install door locks, 2-inch crowned tile in living room, ongoing not fixed broken irrigation box with box lid not secured, Heating and Air drainage issues, 2 inch crowned bottom frame of kitchen island.

After we moved into our home we found a few issues. Shae was very slow to respond to the issues. When they finally did, during our 30 day follow-up, all we got was a lot of excuses and "well we can ask if they can fix this". A huge issue, that has yet to even be looked at, is our door leading from the house to the garage. This door is a fire door and on a windy day you can hear the wind howling through the huge gap in the bottom of the door. We are still waiting for someone to come look at it two months later... This is just one example, there are other issues that I don't have the time to address. ... More

Very satisfied with home. Had one issue with paver driveway. Several of the pavers were stained and could not be cleaned. Sent emails to Customer Service requesting something be done to correct the issue. Finally the Customer Rep came and looked at the pavers and agreed to replace several of them. If has been three weeks and no action. It appears the only service from Customer Service is "lip service".

Steve, the build manager was very open, and generally built a solid quality house....responsive to questions, but obviously has no control over timing/delivery of materials. Several (minor) quality fit/finish items could have been improved. Not sure he controls the sub-contractors, but has a clear eye on a quality build. The warranty team/process is horrible...after 5 months, still waiting for (identified at 30 day review) a hinge screw, door close adjust, front door threshold gap repair. Have re-scheduled most repair items at least once, and have lost count of how many 8-12 mornings we've wasted, waiting for someone that never showed.... Working with the fourth 'warranty analyst', so my observation is that Shea cannot keep people, and needs a review of sub-contractors. ... More

I'm in the process of slowly moving into my new Trilogy home. There were lots of issues about delays in obtaining materials. The completion seemed rushed. That's pretty obvious from the small, niggling issues that require repair/fix contractors to come back on a weekly basis. Who knows when it will end? I'm not willing to say I would recommend Shea to anyone I liked.

I was constantly getting requests for information, over and over. Should ask for it all at once. The design studio is totally inadequate. Much too small, and the person in charge of it needs to be more available. There are also way too many selections that should be standard, and items should not be grouped together.

Once the contract was signed there were a variety of changes to the home. Selected home design was changed on 4 different occasions with a lack of communication in changes and product and product availability. Once closed a variety of trade issues have occurred.

The after sales service is horrible to non existent. Electric work shoddy at best. Shea is leaving Trilogy and abandoning we who recently purchased.

Materials are taking a long time to get in. You will have to learn patience

I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty repair person has been great. The WIFI which is included in the HOA was a nightmare to get turned on, and so many of the appliances rely on WIFI, it should be done BEFORE you move in. ... More