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Shea Homes-Trilogy Reviews in Ocala, FL

What Ocala Homeowners Have to Say About Shea Homes-Trilogy.

Read all 54 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Ocala area. Ocala homeowners have rated Shea Homes-Trilogy an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 3.9 out of 5 stars in Ocala Area

54 Reviews in Ocala Area

Ratings by Category

Overall 3.9

Quality 4.1

Trustworthiness 4

Value 4

Responsiveness 3.8

Shea Homes-Trilogy in Ocala Area

View Homes

Customer Reviews

Disappointed with the process and quality

  • Anonymous
  • Verified HomeBuyer
  • October 08, 2023
  • OCALA, FL

I own a Shea home in the Preserve and its beautiful, very well built, no complaints. About 5 years old now. I decided to build a second home (Villa) and have been very disappointed with the process, they were very rude before closing, and the quality of the workmanship. There are so many things wrong and still waiting to get some of them fixed. The dishwasher didn't work. Instead of replacing it, I had to wait 3 weeks for parts, paint spots all over the floors, crooked light switch, shower leaks, shower pressure low.. If I had it to do over I would not buy again. Dan, the warranty ...

Shea Homes-Trilogy responded:
Hello- We appreciate you sharing your experience and will take note. Please continue to reach out to warranty@sheahomes.com so we can address your concerns. Thanks! trilogy

Total Score 1


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Shea Homes - Trilogy - Your sales person lied and deceive us .

  • Robert M.
  • Verified HomeBuyer
  • January 06, 2021
  • OCALA, FL

Your sales person lied and deceive us .I was told several times this was strictly 55+. Also you didn't declose Tilogy was being sold .Don't lie again and tell me Shea didn't know about the sale. I just put my house for sale. I won't be lied to any longer. I can only wish Shea falls on bad time as you deserve it. I believe in Karma. I only hope it will be good riddons sooner than later.

Total Score 1


Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

Seems like fraud

  • Amy Z.
  • Verified HomeBuyer
  • July 20, 2024
  • OCALA, FL

Once you sign the contract for your new home the fleecing begins. Everything you saw in the model home now becomes “extra”. What you signed for is a very cheaply made bare bones shell that you now have to pay for upgrades to. Our upgrades that really are not good quality nor what we would actually pick ourselves came to around $180,000 additional. On top of that you were stuck with combos that they made you purchase together. For example, cabinets came with predetermined countertop and tile. Want.a nice cabinet? Get a cheap countertop. Want a nice countertop? Get a cheap cabinet. Since we had ...

Shea Homes-Trilogy responded:
Hello Amy- Thank you for sharing your thoughts with us. Our team has been made aware and will reach out. trilogy

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

They lie about everything

  • Debra M.
  • Verified HomeBuyer
  • February 18, 2021
  • OCALA, FL

Run fast don't walk away!

Shea Homes - Trilogy responded:
Hi Debra. We understand you may have purchased during a time of frustrating change at our community. Riva will be in contact with you to further discuss any concerns. Thank you. trilogy

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1