Shea Homes-Trilogy Reviews in Las Vegas, NV

I was shown all the options that were included with my purchase. It was a comfortable purchase and any questions I had were answered promptly.

Trilogy is a very nice clean and respectful community.

Our salesperson, Kelly was fantastic. She was very responsive and understanding of our needs. The home building process was coordinated by Roy, Guy, and Jon. Our interactions with these men throughout the build was beyond fantastic. They answered any and all of our questions, in layman terms, which we could understand. They built our home like it was their own. After the close of escrow, Mike, our Shea Warranty representative has been wonderful. He's responsive and efficient.

Buying a Shea home has been a wonderful experience. Everyone involved has been professional and very helpful.

We visited the area when there were barely any homes and the models had just opened and decided it was the place for us. We did the build "Long Distance" from Washington State and didn't actually see our new home until we did the walkthrough. They did a great job and have been diligent at resolving the small discrepancies that can happen at any new construction. We feel that the whole experience vastly exceeded our expectations!

Shea Homes has been wonderful

Kirstie and the sales team were great and worked very well with us and our realtor thru the purchase phase. Once we closed, working with Mike, our warranty specialist has been excellent. Mike has gone above and beyond, super responsive and great attitude. Great neighborhood !

I absolutely love my home. It's a dream come true. The process was Unbelievable smooth. My salesperson Melba was so caring, honest and kept me informed of everything

The plans are well designed and thoughtful. There is abundant storage in the kitchen and laundry room. The primary bedroom is large and spacious. At first I thought the home sites were small, but who wants to do yard work all week? The size is perfect. The people that planned, designed and worked with me through the sales process were unbelievable and the neighbors make it amazing!!

Very impressed with the overall quality and craftsmanship of our Shea home. We purchased our house remotely and the virtual format process used to select our lot, model, exterior and interior design options etc. was executed smoothly. The sales staff, interior design specialists, builder supervisor, and the customer service representatives where absolute professionals.

From the moment I spoke with the community representative I knew I'd picked the right over 55 community from the many in Las Vegas. This assurance continued through the construction, design , home delivery and customer service. Ive moved in and met so many friendly neighbors. Im really looking forward to the opening of the community center and pool.

Our customer care person, Theresa is fabulous!

Very happy with our new home

Thank you all very much!

A quality product priced competitively.

Our experience with Shea has been very positive, from identifying the community, spending time talking with the design, build, sales and support members who gave us comprehensive information. The homes are high quality with plenty of upgrade options available. The location of our Trilogy location is fantastic: close to shopping, medical and services needed. Plus it’s close to highway arteries that make transit easy.

I am raving about the whole Shea experience. Theresa is fantastic and responds immediately to issues. I highly suggest buying a Shea home as the customer service over all is awesome. If I didn't have a great job, this would be a company I would consider working with.

We found our buying experience to be very simple and straightforward, working with Kirstie, our awesome sales advisor who was great to deal with and always very responsive. Also pleased with the walk-through and sign-off process. Couldn't be happier with our purchase,

Our trilogy representative Kim did an excellent work from the beginning through the end. She communicated with us until May 14,2023 and we were surprised that on our closing date she no longer is with trilogy. We were not able to properly convey to her how grateful we were. Wish we could have met her in person that day.

The entire buying experience was easy and everything was explained in detail. The home is beautiful and the smart home features are extremely helpful.

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Roy and Mike have been terrific in the building process. Colleen was fantastic to work with through the sales process. Denise is the design studio made our selection of upgrades easier than expected. Katie the sales manager was always available if needed. The finished product has met our expectations. There were a number of small issues that Mike in warranty has taken care of. They handled supply chain issues the best they could and eventually all appliances arrived.

This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very happy with the builder and the community. ... More

Mike, Tino, Will have been fantastic with home repair, etc. Kirstie, Amy and Brenda great with the purchase process.

Great community, see ourselves being happy here in the long term. While the Quality and Build process wasn’t perfect a lot of that was outside of builders control.