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- Shea Homes-Trilogy
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- Las Vegas, NV
Shea Homes-Trilogy Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Shea Homes-Trilogy.
Read all 77 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Las Vegas area. Las Vegas homeowners have rated Shea Homes-Trilogy an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Las Vegas Area
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Customer Reviews
Excellent homebuying journey
- Marcia G.
- Verified HomeBuyer
- April 23, 2024
- Las Vegas, NV
This was my fourth new build purchase and having to do it without my late husband made it bittersweet. However, the process went very smoothly and the communication was phenomenal. Every step of the way I was informed of the status and sent photos. When I visited the property as it was being built, I was always greeted with smiling staff who were very eager to help with any questions I had. From the main guard gate to the salespeople to the field staff, everyone was always pleasant and made me feel welcome. This was by far one of the best homebuying experiences I have had. I am very ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great Experience - Best Purchase we made.
- Richard C.
- Verified HomeBuyer
- October 04, 2023
- Las Vegas, NV
Mike, Tino, Will have been fantastic with home repair, etc. Kirstie, Amy and Brenda great with the purchase process.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Happy here in the long term
- Craig M.
- Verified HomeBuyer
- February 06, 2023
- Las Vegas, NV
Great community, see ourselves being happy here in the long term. While the Quality and Build process wasn’t perfect a lot of that was outside of builders control.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Mostly great-- just several minor issues that still need to be fixed
- Robert H.
- Verified HomeBuyer
- October 25, 2022
- Las Vegas, NV
My homebuying experience has been mostly great. There are several minor issues identified in the final walkthrough that still need to be addressed after two months. I understand that there is a shortage of labor, supply chain issues, and several homeowners with similar minor issues. Progress is being made.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Shea Homes - Trilogy - CS is vg!
- Anonymous
- Verified HomeBuyer
- July 20, 2021
- Las Vegas, NV
CS is vg! Good communication and follow up on all problems and repairs!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
New to the master community plan.
- Sammy S.
- Verified HomeBuyer
- November 01, 2022
- Las Vegas, NV
As with any new construction you will have and find minor flaws. No major issues thus far. I'm very pleased with the warranty office in their quick and timely responses when I submit work orders. All trades, other than one, have been great to work with. One trade was a no show on a scheduled appointment where we had to wait all day to see if someone would show up after the scheduled time. No phone call or message to us to cancel or let us know they were not showing up. Follow up appointment took several weeks to schedule, so we will see if they show up for this one. All other issues have been ...
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Shea Homes-Trilogy - The homes are lovely and clearly designed with seniors in mind.
- Larry S.
- Verified HomeBuyer
- August 04, 2022
- Las Vegas, NV
The homes are lovely and clearly designed with seniors in mind. There is plenty of storage in the kitchen. Every lower cabinet has pull-out trays and all drawers are soft-close. The floor plans are well thought-out. Our only complaint is that there has been no follow-through on some of the items that had to be addressed after close of escrow. The biggest one involved our kitchen island. There are prominent buff marks along the edges where some of the workmen put down their tools and scratched the surface. Someone went in to buff out the scratches, but those buff marks are numerous and ...
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
Wt
- Mark M.
- Verified HomeBuyer
- October 10, 2023
- Las Vegas, NV
Most all good When issues came up and still do it’s on my time and not yours We had other delays complicating our vendor to do what they do because of no one available on site for a couple days to fix their issue and lost a week or two because of rescheduling I have used multiple vacation days waiting and or waiting in big timeline set by your subs Mostly a four hour window given to us And no shows by one sub and had to reschedule again with a timeline window set by the sub We have one issue pending on a part and don’t have any idea when it is supposed to be done nor did they ...
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Beautiful home
- Michael L.
- Verified HomeBuyer
- August 16, 2022
- Las Vegas, NV
We love our Shea home. We had some issues that took time to get addressed but eventually were worked out. I feel some of the problems might have been due to rushing the job and not paying attention to the small details
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
Red curb
- Wayne P.
- Verified HomeBuyer
- January 31, 2023
- Las Vegas, NV
No one told us that our guest would not be able to park in front of our house. A month and a half after we moved in, they painted the curb red and made it a No Parking Zone. No one told us one side of each street is a No Parking Zone. The curb in front of the models should be painted red now, because eventually when the models are sold it will be a No Parking Zone. We had cabinet doors installed in the kitchen that were warped. It took 2 months after we closed for the warped doors to be replaced and adjusted properly.
Total Score 5
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
Everyone’s helpfulness.
- Nancy O.
- Verified HomeBuyer
- November 11, 2020
- Las Vegas, NV
We have been very pleased with the Trilogy team.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Wendell
- Wendell H.
- Verified HomeBuyer
- December 19, 2024
- Las Vegas, NV
Overall experience was good.After occupancy response to issues needs improvement.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Melba
- Debra H.
- Verified HomeBuyer
- December 06, 2023
- Las Vegas, NV
Very friendly and helpful people to work with
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Trilogy in Summerlin Buying Experience
- Gregory A.
- Verified HomeBuyer
- October 18, 2023
- Las Vegas, NV
Overall, positive buying experience. Very responsive to issues.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Responsiveness to issues
- Anonymous
- Verified HomeBuyer
- June 05, 2021
- Las Vegas, NV
Responsiveness to issues, excellent staff on issues
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
quality control relative to workmanship needs attention
- Jerry D.
- Verified HomeBuyer
- November 05, 2020
- Las Vegas, NV
Poor quality control. Builder unfortunately cannot refute this because this is in the eyes of the beholder. Compared to other builders I cannot say, but coming from an industry where QC is extremely important Shea does not measure up. That is to say, my neighbor may very well think the workmanship is wonderful. I do not. Issues that I have had to call to attention of builder reps were easily fixed but why did they have to be pointed and then easily fixed? One SHEA person assigned to quality control could do a quality walk through minimizing buyer complaints and the buyers failure to ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Community Rep
- P. Gregory G.
- Verified HomeBuyer
- November 15, 2023
- Las Vegas, NV
She was extremely helpful, always very friendly and got things done quickly.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Experience
- Nabil S.
- Verified HomeBuyer
- June 08, 2023
- Las Vegas, NV
I have not yet moved in so I can’t give a thorough review. I found Katie and Kirstie in Sales to be attentive and helpful. I found Mike and Rome equally attentive to resolving issues on punch list. After project completion, I feel value for price paid was insufficient. Processes to deal with upgrade installation have been problematic.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Review of Trilogy sunstone home
- Starr H.
- Verified HomeBuyer
- May 30, 2023
- Las Vegas, NV
Too early to tell on a lot of this.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Good experience
- Reese J.
- Verified HomeBuyer
- February 24, 2023
- Las Vegas, NV
Nice quality home. Closing was rushed, before they could finish there things. Disappointed in the quality of carpet. Overall good service and beautiful new home.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Close on Condo
- Francis P.
- Verified HomeBuyer
- December 12, 2024
- Las Vegas, NV
Longer close for cash purchase than necessary
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Expensive
- Anonymous
- Verified HomeBuyer
- October 01, 2024
- Las Vegas, NV
Beautiful community, beautiful homes, friendly people. Construction workers are messy. They leave trash everywhere, and it gets everywhere. Reporting it does not help, nor change anything.
Total Score 4
Quality 5
Trustworthiness 3
Value 2
Responsiveness 4
good experience....could have been better though
- Anonymous
- Verified HomeBuyer
- September 01, 2024
- Las Vegas, NV
Quality of work could've been a bit better. The interior paint seemed to be very cheap. Need more pickle ball courts and tennis courts as the community continues to grow
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Supervisor
- Felicia R.
- Verified HomeBuyer
- November 01, 2023
- Las Vegas, NV
Will has been a delight to work with!
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Shea Homes - Trilogy - A delightful home in a delightful community.
- Margaret S.
- Verified HomeBuyer
- November 02, 2021
- Las Vegas, NV
A delightful home in a delightful community. Just some issues around service items being properly attended to in a timely manner…
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
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