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- Shea Homes-Trilogy
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- Las Vegas, NV

Shea Homes-Trilogy Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Shea Homes-Trilogy.
Read all 85 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Las Vegas area. Las Vegas homeowners have rated Shea Homes-Trilogy an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Las Vegas Area
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Customer Reviews
Review of Trilogy sunstone home
- Starr H.
- Verified HomeBuyer
- May 30, 2023
- Las Vegas, NV
Too early to tell on a lot of this.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Good experience
- Reese J.
- Verified HomeBuyer
- February 24, 2023
- Las Vegas, NV
Nice quality home. Closing was rushed, before they could finish there things. Disappointed in the quality of carpet. Overall good service and beautiful new home.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Close on Condo
- Francis P.
- Verified HomeBuyer
- December 12, 2024
- Las Vegas, NV
Longer close for cash purchase than necessary
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Expensive
- Anonymous
- Verified HomeBuyer
- October 01, 2024
- Las Vegas, NV
Beautiful community, beautiful homes, friendly people. Construction workers are messy. They leave trash everywhere, and it gets everywhere. Reporting it does not help, nor change anything.
Total Score 4
Quality 5
Trustworthiness 3
Value 2
Responsiveness 4
good experience....could have been better though
- Anonymous
- Verified HomeBuyer
- September 01, 2024
- Las Vegas, NV
Quality of work could've been a bit better. The interior paint seemed to be very cheap. Need more pickle ball courts and tennis courts as the community continues to grow
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Supervisor
- Felicia R.
- Verified HomeBuyer
- November 01, 2023
- Las Vegas, NV
Will has been a delight to work with!
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Shea Homes - Trilogy - A delightful home in a delightful community.
- Margaret S.
- Verified HomeBuyer
- November 02, 2021
- Las Vegas, NV
A delightful home in a delightful community. Just some issues around service items being properly attended to in a timely manner…
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Well Informed of the delays during the building process
- Christopher T.
- Verified HomeBuyer
- December 04, 2022
- Las Vegas, NV
Kirstie kept us informed during the building process of the delays we were incurring. We have been in the house two months and expected some snags in the new house. The response to correcting these snags has been mediocre in the sense of timeliness, the initiative on the part of the builder, and the accuracy of the corrective action. For example, a 220 Volt outlet was ordered in one specific part of the house. An additional outlet was actually wired to 220 V unbeknownst to us. We ruined several appliances in the troubleshooting process not to mention a potentially hazardous situation. The ...
Shea Homes-Trilogy responded:
Hi Christopher-
Thank you for sharing your experience. Our Warranty Manager has reached out to you to discuss the items listed above.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Shea Homes-Trilogy - Office staff is nice and friendly.
- Robert V.
- Verified HomeBuyer
- May 19, 2022
- Las Vegas, NV
Office staff is nice and friendly.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Susan
- Susan S.
- Verified HomeBuyer
- October 18, 2023
- Las Vegas, NV
It was as expected for a new build
Total Score 4
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Shea Homes - Trilogy - Sales staff easy to work with.
- Robert C.
- Verified HomeBuyer
- July 13, 2021
- Las Vegas, NV
Sales staff easy to work with. Sub contractor slow to fix problems
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
The amount of items needing to be repaired
- Samuel A.
- Verified HomeBuyer
- May 31, 2022
- Las Vegas, NV
Pay attention to detail do not let them rush you through your walk-throughs because you will never get anything done it is horrible trying to buy a house and expecting it to be right and four months waiting to get it things repaired don’t let the smiles for you
Total Score 4
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Disappointed home owner
- Anonymous
- Verified HomeBuyer
- November 02, 2022
- Las Vegas, NV
The sales team is very disorganized and not very responsive. Home prep work before delivery was done at the eleventh hour. Production workmanship is subpar. Warrenty workmandhip is very good but inconvenient because of schedule and waiting for work to be completed; it should have been done correctly before home delivery. Rob Shay is outstanding as a warrenty specialist.
Shea Homes-Trilogy responded:
Hello- Thank you for taking the time to share your feedback and it will be shared with our team. Since you responded anonymously we are unable to reach out to you directly, so please be sure to reach out to us at warranty@sheahomes.com
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Home Buying, Post-Pandemic
- Howard S.
- Verified HomeBuyer
- September 28, 2022
- Las Vegas, NV
We found after we built an ocean-front house in Oregon in 2005, that building in a 55+ community in 2022 was a lot different. First, we were asked to make a purchase of a home that we had never seen, and that delayed us from being in on the start. Once we solved that, we did buy because we liked what the community offered: people our age all living in the same place. However, because we were moving to Las Vegas, we had to schedule a lot of things and with not being able to ascertain a move-in date, it made it that much harder for us to schedule our move-in. Once we got in, we found that not ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Shea Homes-Trilogy - No problem with build.
- Timothy C.
- Verified HomeBuyer
- July 26, 2022
- Las Vegas, NV
No problem with build. Although prices are at a premium, we were disappointed in how small and crowded the lots in Sunstone felt after the build. We have a corner lot that is surrounded by an extremely ugly brown cinder block wall which is all that can be seen in the backyard. Apparently ,nothing can be placed against it to block this unfortunate view and we have tried with our backyard landscaping which still remains unapproved after numerous follow ups since we bought the house in May.
Total Score 3
Quality 5
Trustworthiness 5
Value 3
Responsiveness 2
The variety of floor plans gives options to meet different needs.
- Anonymous
- Verified HomeBuyer
- May 08, 2024
- Las Vegas, NV
Understand all of the options and research to materials. Work closely with your construction and design experts.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Community Living
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Las Vegas, NV
Many nice people living in the community, lots of events, clubs and something to do for everyone. Shea Homes salespeople are wonderful to work with. Many things in the choices need to be improved upon when designing the home. Better attention to individual homes for completion. Move in inspection should be improved upon also.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Beautiful home but too many issues
- Allison H.
- Verified HomeBuyer
- May 23, 2023
- Las Vegas, NV
Mike is dependable and will do his best to help, although sometimes his hands are tied. Overall experience is more corporate than I would have liked. There are not enough bodies to do the work in a timely manner.
Shea Homes-Trilogy responded:
Hi Allison- Thank you for your feedback. Our local team will be reaching out to you to go over your concerns.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
P
- Patricia S.
- Verified HomeBuyer
- May 07, 2025
- Las Vegas, NV
I don’t think the workmanship ( ie cabinetry, electrical quality etc ) is very good As well as how parts were designed Also upon buying there should have a bit more ability to make changes
Shea Homes-Trilogy responded:
Hello Patricia- Thank you for sharing your experience. We have shared your review with our Warranty team and they have been working with you to remedy the issues you have experienced.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Joe
- Joseph W.
- Verified HomeBuyer
- August 23, 2022
- Las Vegas, NV
Not very happy with getting warranty work completed in a timely manner. Issues with cabinets, driveway pavers, stucco coloring and other smaller but just as important issues. It took several conversations to resolve some of these listed problems but still have most UNCOMPLETED! We moved in late June...It seems like passing the buck is a staple response.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Sloppy construction and workmanship - delivered home with *many* items in need of repair.
- Anonymous
- Verified HomeBuyer
- August 18, 2022
- Las Vegas, NV
How do I feel about the entire process, from initial purchase to final move-in? Honestly I do not feel good about it :/ In general and overarchingly I feel blessed to be in a position to buy a new home so I don’t want to rain on that parade. *But* I’ve had dust-ups with builders/management at Pre-Drywall, Landscaping and Warranty; pushback from builders/management about not wanting to fix things or not admitting that things needed to be fixed - only to have builders/management a few days later relent, fixing most, but not all items. Altho many, but again not all, items were fixed, the ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Shea Homes-Trilogy - Rome, our customer service rep, has been very helpful in getting
- Anonymous
- Verified HomeBuyer
- May 03, 2022
- Las Vegas, NV
Rome, our customer service rep, has been very helpful in getting proper trades out to fix numerous quality issues. Overall, disappointed in the attention to detail in construction.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
no names to enter here
- Richard M.
- Verified HomeBuyer
- February 14, 2024
- Las Vegas, NV
it took 2 months to get basic things like the front doorbell working. sales said could park in driveway. This does not work and HOA fines us.
Shea Homes-Trilogy responded:
Hi Richard- Thank you for your feedback. Our Sales Manager will be following up with you to discuss.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Document & Double Check EVERYTHING!
- Gina S.
- Verified HomeBuyer
- November 30, 2022
- Las Vegas, NV
I encourage buyers to document conversations about color schemes and upgrades especially if the home is flipped from the model. Don’t trust that the electrician at the designer will remember that your home is flipped from the model. Also, get clarification about membership dues and the three HOA fees and assessments up front! Knowing what I know now, would I do it again? Probably not.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Not what I had hoped for
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Las Vegas, NV
Sales team was great up until I dropped of the deposit check, and then communication was sparse. They neglected to tell me what was in the model homes but not in my unit, and no option for any changes or additions before drywall went up. They are slow to fix problems and some of the problems have returned. Other problems were 'within tolerance' and not fixed. The location is excellent, but feels overpriced for what you get (no yard here and very high HOA dues.) It's fine, but probably not the best choice for me - was hoping for more than just 'fine.'
Shea Homes-Trilogy responded:
Thank you for sharing your experience. We will share be sure to share your feedback with our team
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
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