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Shea Homes-Trilogy Reviews in Las Vegas, NV

What Las Vegas Homeowners Have to Say About Shea Homes-Trilogy.

Read all 77 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Las Vegas area. Las Vegas homeowners have rated Shea Homes-Trilogy an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 4.1 out of 5 stars in Las Vegas Area

77 Reviews in Las Vegas Area

Ratings by Category

Overall 4.1

Quality 3.8

Trustworthiness 4.1

Value 3.9

Responsiveness 3.8

Shea Homes-Trilogy in Las Vegas Area

View Homes

Customer Reviews

Well Informed of the delays during the building process

  • Christopher T.
  • Verified HomeBuyer
  • December 04, 2022
  • Las Vegas, NV

Kirstie kept us informed during the building process of the delays we were incurring. We have been in the house two months and expected some snags in the new house. The response to correcting these snags has been mediocre in the sense of timeliness, the initiative on the part of the builder, and the accuracy of the corrective action. For example, a 220 Volt outlet was ordered in one specific part of the house. An additional outlet was actually wired to 220 V unbeknownst to us. We ruined several appliances in the troubleshooting process not to mention a potentially hazardous situation. The ...

Shea Homes-Trilogy responded:
Hi Christopher-

Thank you for sharing your experience. Our Warranty Manager has reached out to you to discuss the items listed above. trilogy

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Shea Homes-Trilogy - Office staff is nice and friendly.

  • Robert V.
  • Verified HomeBuyer
  • May 19, 2022
  • Las Vegas, NV

Office staff is nice and friendly.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Susan

  • Susan S.
  • Verified HomeBuyer
  • October 18, 2023
  • Las Vegas, NV

It was as expected for a new build

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Shea Homes - Trilogy - Sales staff easy to work with.

  • Robert C.
  • Verified HomeBuyer
  • July 13, 2021
  • Las Vegas, NV

Sales staff easy to work with. Sub contractor slow to fix problems

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

The amount of items needing to be repaired

  • Samuel A.
  • Verified HomeBuyer
  • May 31, 2022
  • Las Vegas, NV

Pay attention to detail do not let them rush you through your walk-throughs because you will never get anything done it is horrible trying to buy a house and expecting it to be right and four months waiting to get it things repaired don’t let the smiles for you

Total Score 4


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed home owner

  • Anonymous
  • Verified HomeBuyer
  • November 02, 2022
  • Las Vegas, NV

The sales team is very disorganized and not very responsive. Home prep work before delivery was done at the eleventh hour. Production workmanship is subpar. Warrenty workmandhip is very good but inconvenient because of schedule and waiting for work to be completed; it should have been done correctly before home delivery. Rob Shay is outstanding as a warrenty specialist.

Shea Homes-Trilogy responded:
Hello- Thank you for taking the time to share your feedback and it will be shared with our team. Since you responded anonymously we are unable to reach out to you directly, so please be sure to reach out to us at warranty@sheahomes.com trilogy

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Home Buying, Post-Pandemic

  • Howard S.
  • Verified HomeBuyer
  • September 28, 2022
  • Las Vegas, NV

We found after we built an ocean-front house in Oregon in 2005, that building in a 55+ community in 2022 was a lot different. First, we were asked to make a purchase of a home that we had never seen, and that delayed us from being in on the start. Once we solved that, we did buy because we liked what the community offered: people our age all living in the same place. However, because we were moving to Las Vegas, we had to schedule a lot of things and with not being able to ascertain a move-in date, it made it that much harder for us to schedule our move-in. Once we got in, we found that not ...

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Shea Homes-Trilogy - No problem with build.

  • Timothy C.
  • Verified HomeBuyer
  • July 26, 2022
  • Las Vegas, NV

No problem with build. Although prices are at a premium, we were disappointed in how small and crowded the lots in Sunstone felt after the build. We have a corner lot that is surrounded by an extremely ugly brown cinder block wall which is all that can be seen in the backyard. Apparently ,nothing can be placed against it to block this unfortunate view and we have tried with our backyard landscaping which still remains unapproved after numerous follow ups since we bought the house in May.

Total Score 3


Quality 5

Trustworthiness 5

Value 3

Responsiveness 2

The variety of floor plans gives options to meet different needs.

  • Anonymous
  • Verified HomeBuyer
  • May 08, 2024
  • Las Vegas, NV

Understand all of the options and research to materials. Work closely with your construction and design experts.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Community Living

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2023
  • Las Vegas, NV

Many nice people living in the community, lots of events, clubs and something to do for everyone. Shea Homes salespeople are wonderful to work with. Many things in the choices need to be improved upon when designing the home. Better attention to individual homes for completion. Move in inspection should be improved upon also.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Beautiful home but too many issues

  • Allison H.
  • Verified HomeBuyer
  • May 23, 2023
  • Las Vegas, NV

Mike is dependable and will do his best to help, although sometimes his hands are tied. Overall experience is more corporate than I would have liked. There are not enough bodies to do the work in a timely manner.

Shea Homes-Trilogy responded:
Hi Allison- Thank you for your feedback. Our local team will be reaching out to you to go over your concerns. trilogy

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Joe

  • Joseph W.
  • Verified HomeBuyer
  • August 23, 2022
  • Las Vegas, NV

Not very happy with getting warranty work completed in a timely manner. Issues with cabinets, driveway pavers, stucco coloring and other smaller but just as important issues. It took several conversations to resolve some of these listed problems but still have most UNCOMPLETED! We moved in late June...It seems like passing the buck is a staple response.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Sloppy construction and workmanship - delivered home with *many* items in need of repair.

  • Anonymous
  • Verified HomeBuyer
  • August 18, 2022
  • Las Vegas, NV

How do I feel about the entire process, from initial purchase to final move-in? Honestly I do not feel good about it :/ In general and overarchingly I feel blessed to be in a position to buy a new home so I don’t want to rain on that parade. *But* I’ve had dust-ups with builders/management at Pre-Drywall, Landscaping and Warranty; pushback from builders/management about not wanting to fix things or not admitting that things needed to be fixed - only to have builders/management a few days later relent, fixing most, but not all items. Altho many, but again not all, items were fixed, the ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Shea Homes-Trilogy - Rome, our customer service rep, has been very helpful in getting

  • Anonymous
  • Verified HomeBuyer
  • May 03, 2022
  • Las Vegas, NV

Rome, our customer service rep, has been very helpful in getting proper trades out to fix numerous quality issues. Overall, disappointed in the attention to detail in construction.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

no names to enter here

  • Richard M.
  • Verified HomeBuyer
  • February 14, 2024
  • Las Vegas, NV

it took 2 months to get basic things like the front doorbell working. sales said could park in driveway. This does not work and HOA fines us.

Shea Homes-Trilogy responded:
Hi Richard- Thank you for your feedback. Our Sales Manager will be following up with you to discuss. trilogy

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Document & Double Check EVERYTHING!

  • Gina S.
  • Verified HomeBuyer
  • November 30, 2022
  • Las Vegas, NV

I encourage buyers to document conversations about color schemes and upgrades especially if the home is flipped from the model. Don’t trust that the electrician at the designer will remember that your home is flipped from the model. Also, get clarification about membership dues and the three HOA fees and assessments up front! Knowing what I know now, would I do it again? Probably not.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Not what I had hoped for

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2023
  • Las Vegas, NV

Sales team was great up until I dropped of the deposit check, and then communication was sparse. They neglected to tell me what was in the model homes but not in my unit, and no option for any changes or additions before drywall went up. They are slow to fix problems and some of the problems have returned. Other problems were 'within tolerance' and not fixed. The location is excellent, but feels overpriced for what you get (no yard here and very high HOA dues.) It's fine, but probably not the best choice for me - was hoping for more than just 'fine.'

Shea Homes-Trilogy responded:
Thank you for sharing your experience. We will share be sure to share your feedback with our team trilogy

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Poor build, great community.

  • Gary S.
  • Verified HomeBuyer
  • December 12, 2024
  • Las Vegas, NV

The Trilogy Sunstone community is exceptional. Melba my salesperson, Denise in Design, Katie in sales, and Theresa in Warranty are all above and beyond. The reason for the poor review is that on the construction end of it, I am totally disappointed. Poor workmanship, horrible attitutude by the trades, sloppy workmanship with little or no care for a solid product. Lots of issues with the build. I would still recommend buying and living here, just expect a lot of frustration on the build end.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Terrible workmanship

  • Anonymous
  • Verified HomeBuyer
  • April 13, 2022
  • Las Vegas, NV

Worst experience we have ever had in buying anything. Constantly had to have things redone and waited for that to be done. Suppose to close December 28, 2021 and closed February 4, 2022. As of April 12, 2022 still scheduled repairs to be completed.

Total Score 2


Quality 1

Trustworthiness 4

Value 4

Responsiveness 3

What surprises await

  • William M.
  • Verified HomeBuyer
  • May 06, 2022
  • Las Vegas, NV

This is our second Shea Home build so our expectations were extremely high based on our first experience. Boy were we in for a major let down. All Shea employees that we deal with are exceptional and appear to be caring. However, the quality of workmanship pales in comparison. The number of items needing repair is ridiculous. Although our service rep is always on top of our every concern and there are many, getting the trades in and actually doing repairs has been a major challenge at times. And when they do come they will not go above or beyond what is on work order if they do anything. ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Mostly below average.

  • Leslie L.
  • Verified HomeBuyer
  • October 25, 2023
  • Las Vegas, NV

The only outstanding part to our experience was the project superintendent (Will Lewis). He did a great job.

Shea Homes-Trilogy responded:
Hello Leslie- Thank you for taking the time to share your experience. Your comments have been shared with our team. Please continue to reach out to warranty@sheahomes.com to resolve any issues. trilogy

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Less than good experience...

  • Donald E.
  • Verified HomeBuyer
  • October 10, 2023
  • Las Vegas, NV

We've had several issues which the builder has been very slow to respond. Communication channels no longer exist. One month issues still unresolved more than 6 weeks later. No communication on when. HELP please...

Shea Homes-Trilogy responded:
Hi Don- Thank you for your comments and they have shared them with the local team. The Warranty Rep and Field Manager will continue to communicate with you to address your concerns. trilogy

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Shame on Shea for poor workmanship and inconsistencies.

  • Steven N.
  • Verified HomeBuyer
  • January 11, 2023
  • Las Vegas, NV

Follow up warranty work is poor. No consistency in what is shown in models and what is actually done. EVERYONE here is unhappy with their home and all they do is complain to each other about Shea.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Shea Homes-Trilogy - I moved in 10 weeks ago.

  • Kenneth D.
  • Verified HomeBuyer
  • July 06, 2022
  • Las Vegas, NV

I moved in 10 weeks ago. I was disappointed the way my home looked in the walk thru. I understand there will always be issues. Will walking thru my walk thru I noticed I had no hardware on my upgraded cabinets. Now for 10 weeks I am opening all cabinets with no hardware in my home and I am ruining my cabinets pulling them open uneven. I have given shea a reasonable time to install my hardware for cabinets.. My patients has wore thin. Now some of my drawers are making noise when I pull them out and the wood is gouged on some drawers. I hold shea responsible and will hold shea to correct all ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Horrible experience.

  • Lisa T.
  • Verified HomeBuyer
  • January 11, 2023
  • Las Vegas, NV

It’s been 3 month since closing and we are still waiting on some things to get fixed. Painters specifically never show up between the time period they tell you to wait.

Total Score 1


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1