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- Shea Homes-Trilogy
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- Charlotte, NC
Shea Homes-Trilogy Reviews in Charlotte, NC
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What Charlotte Homeowners Have to Say About Shea Homes-Trilogy.
Read all 79 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Charlotte area. Charlotte homeowners have rated Shea Homes-Trilogy an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Charlotte Area
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Customer Reviews
PAtricia
- Patricia F.
- Verified HomeBuyer
- October 16, 2024
- Denver, NC
Everyone from the sales staff(Courtney) to the construction to the warranty ( Gwen) have been helpful & professional. I couldn’t be happier with my house.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience so far!
- Dawn S.
- Verified HomeBuyer
- June 14, 2024
- Denver, NC
Helena and Billy are AMAZING!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Extremely pleased
- Julie M.
- Verified HomeBuyer
- May 18, 2024
- Denver, NC
We are so pleased with the quality of our home and the responsiveness to any of our concerns regarding any minor issues we have dealt with so far.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Love our new Shea home at Trilogy Lake Norman
- Anonymous
- Verified HomeBuyer
- April 18, 2024
- Denver, NC
We had a wonderful experience from our very first interaction with Sara our customer sales rep, the Design Team, and working with our Field Manager Brad throughout the build process. The Shea team did a great job keeping us updated each week of the process. We love the neighborhood Shea has built and all the amenities to enjoy.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Brad was a wonderful site manager to work with
- Margaret M.
- Verified HomeBuyer
- June 27, 2023
- Denver, NC
Brad (site manager( Dan (warrantee specialist ) and Sonja Shea rep were all very responsive on Teams site, answered all questions, were encouraging with responses. great experience
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great service
- Lolita P.
- Verified HomeBuyer
- June 06, 2023
- Denver, NC
Dependable service and work done
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Professional
- Nancy M.
- Verified HomeBuyer
- June 05, 2023
- Denver, NC
Great experience, exceeded our expectations.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea is great , so happy with my home !
- Anonymous
- Verified HomeBuyer
- February 16, 2023
- Denver, NC
This has been a great move. Love my house and level of customer service. Everything is great!!!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes-Trilogy - The best part is the people that you hire.
- Lori P.
- Verified HomeBuyer
- April 13, 2022
- Denver, NC
The best part is the people that you hire. Chrissy, Gwen and Bev were excellent.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - We are very happy with our home in Trilogy!
- Adriana F.
- Verified HomeBuyer
- January 25, 2022
- Denver, NC
We are very happy with our home in Trilogy!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Shea homes was wonderful at keeping lines of communication open
- Anonymous
- Verified HomeBuyer
- November 04, 2021
- Denver, NC
Shea homes was wonderful at keeping lines of communication open & responded quickly to all my questions and concerns. Also noteworthy was how everyone I interacted with was friendly and helpful. They build high quality and beautiful homes - I am so happy with my decision!
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Exceeded my expectations!
- Linda F.
- Verified HomeBuyer
- November 03, 2021
- Denver, NC
I’m so impressed with the Trilogy team that I have dealt with since October 2020! Many many thanks to Courtney, Sonny, Katie and Melissa, and Larry from Shea Mortgage. I hope I’m not leaving anyone out. I found this team to be professional, courteous and very helpful, especially with the modifications needed during the pandemic. I was living on the West coast and had to complete all my design choices virtually. Courtney answered a ‘thousand’ questions from me and acquired additional pictures of the samples to help me make these decisions without being at the design center. When I walked into ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Dream Home in Trilogy
- Flo G.
- Verified HomeBuyer
- July 14, 2021
- Denver, NC
Shea builders do an incredible job from start to finish. They made the process of building my home seamless. I was fully informed at the onset and was set up with an app to stay in constant communication with the Field Manager, who responded quickly to all concerns. I highly recommend Shea builders to build your dream home. You won’t be disappointed.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Love our new home and location
- Tom M.
- Verified HomeBuyer
- March 09, 2021
- Denver, NC
House was delivered on time as stated several months prior. We were sent pictures and updates of the progress. Had virtual meetings with design teams and two on-site walkthroughs, as we lived hundreds of miles away at the time. There were a couple of issues when we moved in, but Shea took care of them right away. We love our new home and the location.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Quality
- Mary A.
- Verified HomeBuyer
- March 02, 2021
- Denver, NC
The quality. Also, standard items such as 5” baseboards and other builders has that as an upgrade. The Twin Mills Club was the real sell for us as it is a place we will use a lot. From the pools, amphitheater, restaurant, demonstration kitchen, etc. love love love it. And the Freedom Boat Club is the icing on the cake.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Closed on time
- Bill C.
- Verified HomeBuyer
- February 04, 2021
- Denver, NC
There is a lot of modular design in the frame of the house so the walls are straight and true. The result is better fitting doors and windows and tighter house. Quality of the finishing details was excellent.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Everyone was very courteous and respectful.
- Jerry R.
- Verified HomeBuyer
- December 15, 2020
- Denver, NC
Everyone was very courteous and respectful.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Shea Homes - Trilogy - Good, well constructed home.
- Alan B.
- Verified HomeBuyer
- December 08, 2020
- Denver, NC
Good, well constructed home. Great facilities (fitness center, boating, tennis etc. Lot's of stuff to do.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
It was a great experience from start to finish.
- Neal A.
- Verified HomeBuyer
- December 12, 2023
- Denver, NC
Great people to work with throughout the process. We are enjoying our new home.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Homeowner
- Jean C.
- Verified HomeBuyer
- November 21, 2023
- Denver, NC
Open communication via Teams during the process
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Trilogy Lake Norman
- J.R M.
- Verified HomeBuyer
- March 22, 2023
- Denver, NC
The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Great sales experience
- Beverly N.
- Verified HomeBuyer
- February 01, 2023
- Denver, NC
I recently purchased a spec home, and I’m loving it! My sales person was amazing as was my Shea mortgage contact. Would definitely purchase another home from Shea!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great New Home Buying experience
- Greg D.
- Verified HomeBuyer
- October 19, 2022
- Denver, NC
The entire experience exceeded our expectations. From the sales representative to the construction manager, to the warranty team. Everyone was professional and responsive to our needs. Keep up the good work!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - Overall excellent experience.
- Michael O.
- Verified HomeBuyer
- March 02, 2021
- Denver, NC
Overall excellent experience. Our site manager (Billy) was outstanding in communication and keeping us informed on progress. Very pleased with workmanship. Our only complaints related to the planning process with regard to finishes. We would have preferred more customization capability, rather than being limited to “packages” of upgrades. And dealing with the various “designers”, who at the end of the day were really little more than administrative staff, was extremely cumbersome and at times frustrating. And indeed, at the end of the day there were a good number of upgrades that we ordered ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Great build experience with some issues
- Rick G.
- Verified HomeBuyer
- July 22, 2024
- Denver, NC
Communication with the builder was excellent. Responsiveness was very good. Quality of construction is very good compared to other national builders, there were several workmanship issues related to rippled facia on the outside of the house that become a nuisance eyesore as well as gaps in the roof of the covered porch. The biggest issue to date, 3 months post closing are multiple power failures. I cannot recommend this particular Shea site if the local power infrastructure cannot handle the growth in the area. This must get resolved with the power company as it will force more expense for ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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