Shea Homes-Trilogy Reviews in Charlotte, NC

I think the project manager made sure we were happy with our home and on the whole, it was very good quality. However, some of the items we picked out were not what was installed. We picked out different doors than what were installed, that was a disappointment.

Enjoy the community very much

So the worst part of our experience was the design center. Shea only offered packages for designs. We have built numerous homes, and this was the worst experience. There were things we didn't want that came with the package. Home could have been cleaned a bit better. Painters were terrible with not using drop clothes, so LOTS and LOTS of white paint specs all over the wood floors.

Responsive to whatever issues arise

Overall, we are happy living here! We are enjoying the house as well as meeting so many new friends. This is the 4th home we have built and we understand the process. We asked questions in advance and accepted that this home wasn’t 100% a custom home since we needed to stay within the Shea home plan. Again, we have confidence with Sonja & Sonny and they made themselves available to talk to us when issues arise. We had issues with the design team where incorrect kitchen cabinets, doors, ceiling molding and bathroom counter were installed per our contract. We lost confidence with the design team’s lack of responsibility and this includes their manager on site who never followed up after meetings with us. Sonny did a yeoman’s job working out these issues and we have total confidence in him. We could count on him to get us answers. ... More

Poor communication-in the whole process.

The trades should adopt the saying “Do it right the first time”

Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!

I had a great field manager who took care of issues promptly.

Have only been in the house for 3 months and still have some quality issues to address. Most are addressed timely, but need to be patient with the labor challenges since Covid.

Workmen have not shown up when they were scheduled to. Closed 12/31/21. I am still waiting for mirrors and shower doors on my master shower. It has been 9 weeks. Smart home visit was just completed yesterday. There appears to be a disconnect between contractors.

Once coverings started, so did poor workmanship. Holes in the sheathing, misaligned and damaged dry wall, poorly aligned trim. A lot of hacking, followed by hiding with plaster and RTV. Materials were above average, hence the rating of 3.

We were super excited to be building a brand new home. After choosing many options and getting the grand total of almost $700,000, we thought that things would be perfect. They were far from being perfect. We have crooked walls, crooked tiles, uneven flooring, and many other things that we were told that there is not enough workers and trained people to do quality work. Now that we are moved in, we just heard that they are slowing down the process and focusing more on quality. That would be great if they could refund us about $100,000.

Home plans are fantastic. Amenity center is top notch. Quality workmanship in homes is sorely lacking in finishing details. Restaurant atmosphere is lovely but the menu needs work. It should reflect not only the local area but also speak to the diversity of the community. The dirty paper menus were a bit of a turnoff. Shows a lack of pride in presentation.

Great neighborhood. Uncomfortable living in construction area. Flat tires due to construction nails. Lower quality products. Careless errors . Endless mud.

Shea looks out for Shea.

I bought a model home and so I am not covered by a warranty. The builder’s representative is not going to help or allow anyone to help with problems in the home. The issue that I am faced with is due to faulty construction and passed off as because it was a model it’s okay to not build well!

Seems like the construction was rushed to facilitate closing . Surprising lack of attention to detail with the finishing work ,door hanging etc . Preliminary punch list is significant after just one months occupancy . Construction crews working in the area make transit challenging and in some instances dangerous . We were told not to visit the area as it was a dangerous construction site ... yet closings were required and now residents are living in the same construction site . This demonstrates an apparent lack of concern about the level of enjoyment and safety of the residents post closing . I've said it before and I'll ask again - send a rep and we can chat further . ... More

Love the community. However, for the money spent the lack of quality in all finish work seemed cheap.

many problems. we had 5 holes under kitchen counters took 3 mo to get it resolved we paid for shower and enclosur in guest bath put in twoo diff metals and couldnt open enclosure due to toilet put in 5 inches from wall. we paid to fix it all. we still have big rolls of cable 15 ft behind out propery told they. have been there for over a year and k fisher wont even make a csll to utility co to have them moved. many. many. problems. i would never buy another shea home

The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!

I fear that my home will not not age well and there will be multiple problems with exterior wood rot Because paint is already pealing! I understand that this is a construction sight but the between the mud and trucks Blocking roads it’s hard to like what I see! And I am Still concerned about the silt that is taking over the dry creek bed behind house!

I would say if I knew what our frustrations would be ahead of time we would of bought an existing home at Trilogy Lake Norman.

First off, my mother passed away in January and yet this is still addressed in her name. Shea needs to check their records before they start sending out communications asking for opinions. The process to buy the home was unclear in regards to how interior design choices cost extra. During the process I felt that this was hidden and is unethical. Working with the sales team was stressful and information wasn't shared transparently as one would expect. There was definitely a delay in closing on the home due to Shea wanting to hit a number this calendar year because the house was ready by October/November which caused significant issues on our end for planning. The entire experience was frustrating and needs improvement. ... More

Not re-typing the entire review, but suffice it to say that the experience from beginning to end was sub par at best. Several options misrepresented in sales process, poor trade quality (framing, electrical, drywall and paint, etc.), inability to meet timeline and over priced for what was delivered. Submitted very detailed feedback with examples and recommendations for improvement with no response.