- New homes
- Shea Homes-Trilogy
- Reviews
- Charlotte, NC
Shea Homes-Trilogy Reviews in Charlotte, NC
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Charlotte Homeowners Have to Say About Shea Homes-Trilogy.
Read all 79 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Charlotte area. Charlotte homeowners have rated Shea Homes-Trilogy an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Shea Homes-Trilogy in Charlotte Area
View Homes
Customer Reviews
Shea Homes - Trilogy - I liked being able to pick a certain package however I didn't
- Betty P.
- Verified HomeBuyer
- June 01, 2021
- Denver, NC
I liked being able to pick a certain package however I didn't like that I could not make a change. For instance I ordered blinds but did not want them on the small window & could not have them not put those up. The reason I took off the stars was because when I moved in my outside water did not work because of a kink in the line & they had to cut a hole in my wall. Then the breaker switch on my tv kept going off making me think I had a tv problem. No the electric lines in the switch plate were touching. In both cases Shea did react quickly to resolve the issues but both were very ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Shea Homes - Trilogy - I think the project manager made sure we were happy with our
- Terry R.
- Verified HomeBuyer
- May 18, 2021
- Denver, NC
I think the project manager made sure we were happy with our home and on the whole, it was very good quality. However, some of the items we picked out were not what was installed. We picked out different doors than what were installed, that was a disappointment.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Exceptional sales support from Sonja and build support from Connor
- Thomas C.
- Verified HomeBuyer
- November 03, 2020
- Denver, NC
Enjoy the community very much
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
Fairly pleased
- Tod W.
- Verified HomeBuyer
- January 12, 2024
- Denver, NC
So the worst part of our experience was the design center. Shea only offered packages for designs. We have built numerous homes, and this was the worst experience. There were things we didn't want that came with the package. Home could have been cleaned a bit better. Painters were terrible with not using drop clothes, so LOTS and LOTS of white paint specs all over the wood floors.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Shea Homes - Trilogy - Responsive to whatever issues arise
- Ed C.
- Verified HomeBuyer
- July 20, 2021
- Denver, NC
Responsive to whatever issues arise
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Our sales person Sonja was very informative about Trilogy at Lake Norman and assisting us in make our decision to build after various meetings. Second person was Sonny our field manager. He was available to answer questions as the process began and we co
- Steve S.
- Verified HomeBuyer
- July 07, 2021
- Denver, NC
Overall, we are happy living here! We are enjoying the house as well as meeting so many new friends. This is the 4th home we have built and we understand the process. We asked questions in advance and accepted that this home wasn’t 100% a custom home since we needed to stay within the Shea home plan. Again, we have confidence with Sonja & Sonny and they made themselves available to talk to us when issues arise. We had issues with the design team where incorrect kitchen cabinets, doors, ceiling molding and bathroom counter were installed per our contract. We lost confidence with the ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Poor communication-lack of.
- Anonymous
- Verified HomeBuyer
- November 02, 2021
- Denver, NC
Poor communication-in the whole process.
Shea Homes - Trilogy responded:
Thank you for your review. If you'd like to discuss anything with us regarding your home, please contact us at customerservice@sheahomes.com.
Total Score 4
Quality 5
Trustworthiness 3
Value 4
Responsiveness 2
Needs improvement
- Anonymous
- Verified HomeBuyer
- February 23, 2023
- Denver, NC
The trades should adopt the saying “Do it right the first time”
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Shea Homes - Trilogy Lake Norman
- Danette M.
- Verified HomeBuyer
- May 30, 2023
- Denver, NC
Our sales associate was knowledgeable, helpful, and responsive! I was disappointed that we received no communication welcoming us or congratulation us after we closed. The project manager and warranty contact have been great! They have both been responsive and helpful. We are looking forward to enjoying our new home for many years!
Shea Homes-Trilogy responded:
Thank you for your feedback. Your comments have been shared with our team.
Total Score 3
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Shea Homes - Trilogy - I had a great field manager who took care of issues promptly.
- Joyce K.
- Verified HomeBuyer
- October 09, 2020
- Denver, NC
I had a great field manager who took care of issues promptly.
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 5
Generally good feedback on progress
- John R.
- Verified HomeBuyer
- May 17, 2022
- Denver, NC
Have only been in the house for 3 months and still have some quality issues to address. Most are addressed timely, but need to be patient with the labor challenges since Covid.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Shea Homes-Trilogy - Workmen have not shown up when they were scheduled to.
- Kathleen P.
- Verified HomeBuyer
- March 01, 2022
- Denver, NC
Workmen have not shown up when they were scheduled to. Closed 12/31/21. I am still waiting for mirrors and shower doors on my master shower. It has been 9 weeks. Smart home visit was just completed yesterday. There appears to be a disconnect between contractors.
Shea Homes-Trilogy responded:
Hi Kathleen. We apologize for the delays you have had. While your shower doors have now been completed, the mirrors are still incomplete and we're working on getting that resolved for you. Sonny will reach out to you today. Thank you.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Frustrated
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Denver, NC
Once coverings started, so did poor workmanship. Holes in the sheathing, misaligned and damaged dry wall, poorly aligned trim. A lot of hacking, followed by hiding with plaster and RTV. Materials were above average, hence the rating of 3.
Shea Homes - Trilogy responded:
Thank you for taking the time to provide your feedback. We're sorry you are experiencing issues with your home. Since we are unable to follow up with you directly, please contact customerservice@sheahomes.com so we can discuss any issues with you.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Disappointed with our fixer upper
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Denver, NC
We were super excited to be building a brand new home. After choosing many options and getting the grand total of almost $700,000, we thought that things would be perfect. They were far from being perfect. We have crooked walls, crooked tiles, uneven flooring, and many other things that we were told that there is not enough workers and trained people to do quality work. Now that we are moved in, we just heard that they are slowing down the process and focusing more on quality. That would be great if they could refund us about $100,000.
Shea Homes-Trilogy responded:
Hello- We would like to address your concerns but we don't know your name. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
“God is in the details” ~ Eero Saarinen
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Denver, NC
Home plans are fantastic. Amenity center is top notch. Quality workmanship in homes is sorely lacking in finishing details. Restaurant atmosphere is lovely but the menu needs work. It should reflect not only the local area but also speak to the diversity of the community. The dirty paper menus were a bit of a turnoff. Shows a lack of pride in presentation.
Shea Homes-Trilogy responded:
Hello- Thank you for your feedback, we would like to respond to you concerns personally but you responded anonymously. Please reach out to warranty@sheahomes.com so we can have a customer service manager contact you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
PMP
- Elizabeth A.
- Verified HomeBuyer
- December 08, 2022
- Denver, NC
Great neighborhood. Uncomfortable living in construction area. Flat tires due to construction nails. Lower quality products. Careless errors . Endless mud.
Shea Homes-Trilogy responded:
Hello Elizabeth- Thank you for taking the time to let us know your experience. Our Warranty Manager has been notified and will rectify this.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Shea Homes - Trilogy - Shea looks out for Shea.
- Anonymous
- Verified HomeBuyer
- August 04, 2021
- Denver, NC
Shea looks out for Shea.
Shea Homes - Trilogy responded:
If there is anything we can do to assist you with your home, please reach out to us at customerservice@sheahomes.com
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
The person representing the builder is not customer friendly nor willing to take responsibility for the mistakes.
- Helen K.
- Verified HomeBuyer
- October 28, 2022
- Denver, NC
I bought a model home and so I am not covered by a warranty. The builder’s representative is not going to help or allow anyone to help with problems in the home. The issue that I am faced with is due to faulty construction and passed off as because it was a model it’s okay to not build well!
Shea Homes-Trilogy responded:
Thank you for the feedback. I have shared your comments with our team at Trilogy Lake Norman.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
We're Disappointed on many levels
- Stan B.
- Verified HomeBuyer
- January 20, 2023
- Denver, NC
Seems like the construction was rushed to facilitate closing . Surprising lack of attention to detail with the finishing work ,door hanging etc . Preliminary punch list is significant after just one months occupancy . Construction crews working in the area make transit challenging and in some instances dangerous . We were told not to visit the area as it was a dangerous construction site ... yet closings were required and now residents are living in the same construction site . This demonstrates an apparent lack of concern about the level of enjoyment and safety of the residents post ...
Shea Homes-Trilogy responded:
Hi Stan- Our Operations Manager, Andy will be reaching out to you to discuss further. Thanks!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Settled on too many things
- Karen S.
- Verified HomeBuyer
- June 11, 2023
- Denver, NC
Love the community. However, for the money spent the lack of quality in all finish work seemed cheap.
Shea Homes-Trilogy responded:
Hi Karen- Thank you for sharing your experience and your comments have been shared with our team.
Total Score 3
Quality 3
Trustworthiness 2
Value 1
Responsiveness 1
poor workmanship. and dont get things fixed
- Neil M.
- Verified HomeBuyer
- October 26, 2021
- Denver, NC
many problems. we had 5 holes under kitchen counters took 3 mo to get it resolved we paid for shower and enclosur in guest bath put in twoo diff metals and couldnt open enclosure due to toilet put in 5 inches from wall. we paid to fix it all. we still have big rolls of cable 15 ft behind out propery told they. have been there for over a year and k fisher wont even make a csll to utility co to have them moved. many. many. problems. i would never buy another shea home
Shea Homes - Trilogy responded:
Hi Neil. Thank you for your review. Keith will be in contact with you to discuss any issues with your home.
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Jackie
- Jackie M.
- Verified HomeBuyer
- May 08, 2024
- Denver, NC
The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!
Shea Homes-Trilogy responded:
Hello Jackie. Thank you for your feedback. Your concerns have been shared with the warranty department. They will be in contact with you to set up a visit at your home.
Total Score 3
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Inferior appliances and cabinets badly hung and poorly finished!
- Adrienne C.
- Verified HomeBuyer
- November 05, 2020
- Denver, NC
I fear that my home will not not age well and there will be multiple problems with exterior wood rot Because paint is already pealing! I understand that this is a construction sight but the between the mud and trucks Blocking roads it’s hard to like what I see! And I am Still concerned about the silt that is taking over the dry creek bed behind house!
Shea Homes - Trilogy responded:
Thank you for sharing your feedback. Our customer service team will continue to be in touch with you.
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Overall Experience of the building process
- Daniel D.
- Verified HomeBuyer
- March 06, 2023
- Denver, NC
I would say if I knew what our frustrations would be ahead of time we would of bought an existing home at Trilogy Lake Norman.
Shea Homes-Trilogy responded:
Hi Daniel-
Thank you for your review. Our Operations Manager, Andy will be reaching out to you shortly to fins out more about your frustrations.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
No attention to detail
- Helga D.
- Verified HomeBuyer
- September 18, 2024
- Denver, NC
First off, my mother passed away in January and yet this is still addressed in her name. Shea needs to check their records before they start sending out communications asking for opinions. The process to buy the home was unclear in regards to how interior design choices cost extra. During the process I felt that this was hidden and is unethical. Working with the sales team was stressful and information wasn't shared transparently as one would expect. There was definitely a delay in closing on the home due to Shea wanting to hit a number this calendar year because the house was ready by ...
Shea Homes-Trilogy responded:
We at Shea Homes would like to express our sympathies on the loss of your mother and we will be sure that all our records will be updated to reflect this. Our team has been made aware of your feedback and someone will be in contact with you to address your concerns.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.