Shea Homes-Trilogy Reviews in Charlotte, NC

What Charlotte Homeowners Have to Say About Shea Homes-Trilogy.

Read all 79 verified reviews from homeowners that built a new home with Shea Homes-Trilogy in the Charlotte area. Charlotte homeowners have rated Shea Homes-Trilogy an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Shea Homes-Trilogy's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Shea Homes-Trilogy

has 4.1 out of 5 stars in Charlotte Area

79 Reviews in Charlotte Area

Star Rating Breakdown

Ratings by Category

Overall 4.1

Quality 4

Trustworthiness 4.2

Value 3.9

Responsiveness 4

Shea Homes-Trilogy in Charlotte Area

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Customer Reviews

Worst customer experience of 4 houses we have built

Anonymous
Verified HomeBuyer
April 26, 2023
Denver, NC

Not re-typing the entire review, but suffice it to say that the experience from beginning to end was sub par at best. Several options misrepresented in sales process, poor trade quality (framing, electrical, drywall and paint, etc.), inability to meet timeline and over priced for what was delivered. Submitted very detailed feedback with examples and recommendations for improvement with no response.

Shea Homes-Trilogy responded:
Hello- We thank you for sharing your experience and would like to address your concerns, however you chose to post anonymously. Could you reach out to warranty@sheahomes.com so we can have a chance to respond to you? trilogy

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

No comment.

Patricia T.
Verified HomeBuyer
January 24, 2023
Denver, NC

I would not recommend Shea.

Shea Homes-Trilogy responded:
Hello Patricia- Thank you for responding. Our Operations Manager, Andy will be reaching out to you to get more details on why you are not satisfied. trilogy

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Buying an existing model home

Jeffrey M.
Verified HomeBuyer
July 27, 2022
Denver, NC

Because this review is going on a public website, I am limiting the review to a summary statement. Overall, the buying experience was poor, which is a shame because as the home buying market shifts and there are fewer buyers, customer service will be the key to future sales.

Shea Homes-Trilogy responded:
Hi Jeffrey- Thank you sharing your feedback. Your customer service representative will be reaching out to you. trilogy

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Grueling experience

William H.
Verified HomeBuyer
February 28, 2023
Denver, NC

The trades don't care and Shea has no control over them. Fit and finish is terrible. Took 30 days after closing to move in due to plumbing issues. Entire house had to be re-plumbed. Still waiting on fixes almost 3 months later. Love the community, builder not so much.

Shea Homes-Trilogy responded:
Hi William-

We appreciate you sharing your thoughts. Andy, our Operations Manager, will be reaching out to you to discuss your concerns further. trilogy

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

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