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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 920 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

920 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

Excellent

  • Jeanne A.
  • Verified HomeBuyer
  • September 01, 2020
  • Wickenburg, AZ

Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Trilogy Lake Norman

  • J K.
  • Verified HomeBuyer
  • April 15, 2025
  • Denver, NC

Shea representatives were professional and the community is very attractive. The buying process was straight forward and structured in such a way that the number of decisions was minimized. Once under construction, the project manager was responsive to my questions and the quality control rep was very thorough in her explanation of all the features of my new home. Overall, my experience was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Overall Home Purchase Experience

  • Paul S.
  • Verified HomeBuyer
  • February 24, 2025
  • San Tan Valley, AZ

Our overall home purchase experience with Shea Homes Encanterra at Queen Creek was excellent! Amber did an outstanding job from the beginning of our engagement with Encanterra Queen Creek, during the process, all the way to our escrow closing. The Design Team did a very thorough job of presenting the options for our home. Our Project Manager, Antonio, did a professional and thorough explanation during our construction progress visits. The escrow closing team was thorough, timely, and a great no-surprises experience. We closed on time. There were several minor maintenance issues with our ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great homebuying experience with 1 exception

  • Rick J.
  • Verified HomeBuyer
  • January 28, 2025
  • Las Vegas, NV

Solid well built house. With options we selected, love the finish out. Melba (sales) and Mike (project manager) have been very helpful and responsive. We've been in 2 months and looks all warranty issues are being addressed promptly. My only complaint is the price you charge for some of the upgrades, Example - we were quoted $2,300 to put in an EV outlet. I have a quote for $400 by a 3rd party electrician. Another example - we paid $7,000 for back yard landscaping Ended up with a few rocks, drip irrigation, and a half dozen small plants scattered around haphazardly. That's a joke. ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great experience from start to finish!

  • Elizabeth H.
  • Verified HomeBuyer
  • January 27, 2025
  • Rio Verde, AZ

We had a great team throughout the process. Our home is beautiful and we love it!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great Customer Service!!

  • Kathleen M.
  • Verified HomeBuyer
  • January 04, 2025
  • San Tan Valley, AZ

It has been over 30 years since I have purchased a new home and I was very impressed with the customer service throughout the process.; from the sales representative, Charmaine, to the Shea finance group. Everyone was so responsive to my inquiries; regardless how silly some of my questions may have been. I couldn't have asked for a better experience.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Was a very good experience

  • Lee C.
  • Verified HomeBuyer
  • January 03, 2025
  • Wickenburg, AZ

Was a very good experience

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

The sale experience and updating during the course of construction were particularly excellent.

  • Tom W.
  • Verified HomeBuyer
  • October 10, 2024
  • Wickenburg, AZ

The move-in was the best we've had (moved into three new homes prior to this one). Attention to detail was excellent. Once we moved in, there were some issues with the A/C, the hood cover over the stove, and the Wi-Fi. However, items like that are to be expected to some extent with a new build, and they were fixed quickly and well.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Ken's review

  • Kenneth L.
  • Verified HomeBuyer
  • September 20, 2024
  • Front Royal, VA

The quality and workmanship is outstanding. my only complaint is the cabinets. The kitchen cabinets aren't deep enough to the wall., not what we'er used to. the bathroom cabinets aren't deep enough to the wall and the bath cabinet drawers aren't deep enough vertically. I could stand my Gillette foamy can upright in the drawer at her former house I can't here I have to lay it down. I tried to install a metal rack in the cabinet to solve that problem but the rack wouldn't fit. It was too long by about an inch and a half so I'll be returning the rack to the store. The house overall is well ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Very good

  • Jacquelyn R.
  • Verified HomeBuyer
  • August 02, 2024
  • Rio Verde, AZ

The gentleman that does the home warranty visits is the best!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Happy Homeowner

  • Theresa P.
  • Verified HomeBuyer
  • August 01, 2024
  • Kuna, ID

I looked at several Triolgy Valor homes and fell in love with the Sojourn model with the large RV garage. I chose Trilogy for the 55 and over community and activities it offered for a healthier life style. And so far I have not been disappointed! The buying process was fairly easy as lots of brochures and personnel were available to ask questions.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great Experience

  • Timothy R.
  • Verified HomeBuyer
  • May 23, 2024
  • Rio Verde, AZ

Great build quality. Responsive management. Excellent warranty program

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

The best experience I've had with a builder.

  • Sharon H.
  • Verified HomeBuyer
  • May 08, 2024
  • Rio Verde, AZ

This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Almost Perfect

  • Sam T.
  • Verified HomeBuyer
  • April 17, 2024
  • Bonney Lake, WA

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Amazing floor plan, open space and lots of windows in Great room!

  • Anonymous
  • Verified HomeBuyer
  • April 11, 2024
  • Bonney Lake, WA

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

homebuying experience with Shea

  • Kenneth D.
  • Verified HomeBuyer
  • April 03, 2024
  • Rio Verde, AZ

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great Home

  • Steven W.
  • Verified HomeBuyer
  • February 15, 2024
  • Rio Verde, AZ

We are genuinly excited about the quality and high level tech in our new home. Everything turned out great. We would like to see a little better response time on some of the items we need taken care of still. Overall happy with Shea

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Excellent Experience with Shea Homes

  • Gordon M.
  • Verified HomeBuyer
  • February 06, 2024
  • Wickenburg, AZ

We were very pleased with the entire process with Shea Homes from initial site selection through to closing. Shea homes is a top notch builder.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Beautiful Shea Home

  • Philip M.
  • Verified HomeBuyer
  • December 22, 2023
  • San Tan Valley, AZ

This is our first Shea home and we are very happy with the experience. Starting with Michael in Sales, our field managers Will and Alexis were all engaged and ensured we have a smooth build and move-in experience. We are pleased with the quality and workmanship of our home and extremely happy with the warranty support offered by Rob.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

It was a great experience from start to finish.

  • Neal A.
  • Verified HomeBuyer
  • December 12, 2023
  • Denver, NC

Great people to work with throughout the process. We are enjoying our new home.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

It has been a wonderful experience. Tammy’s help in the process was extremely valuable.

  • Clevin B.
  • Verified HomeBuyer
  • December 05, 2023
  • OCALA, FL

It has been a wonderful experience. Working with Tammy was great. In addition, Dan, the warranty specialist, has been great as well.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great builder, very happy with our home

  • Allen B.
  • Verified HomeBuyer
  • November 28, 2023
  • Rio Verde, AZ

Great attention to detail, any issues resolved quickly

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great job!

  • Kevin A.
  • Verified HomeBuyer
  • November 28, 2023
  • Wickenburg, AZ

Margie was awesome. Communication during build was best of all the homes we have built

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Straightforward buying experience

  • Mark W.
  • Verified HomeBuyer
  • November 21, 2023
  • Las Vegas, NV

We found our buying experience to be very simple and straightforward, working with Kirstie, our awesome sales advisor who was great to deal with and always very responsive. Also pleased with the walk-through and sign-off process. Couldn't be happier with our purchase,

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Homeowner

  • Jean C.
  • Verified HomeBuyer
  • November 21, 2023
  • Denver, NC

Open communication via Teams during the process

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5