Shea Homes-Trilogy Reviews

Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually beautiful that makes for a peaceful environment. Love it! ... More

The whole process (build to move in) has been outstanding. The Shea staff as well as the builders have provided my wife and I superb customer service and support during the last several months. We are so happy with the quality of the craftsmanship that has gone into the construction of our home. We love the layout of the house, our awesome backyard view, as well as the great neighbors that live around us. Thank you Shea!

Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie

We are pleased with quality of our home for the price. We like the home layout, the desire to please client with both house walkins before closing and subsequent months after closing. Would buy from this company again

Shea representatives were professional and the community is very attractive. The buying process was straight forward and structured in such a way that the number of decisions was minimized. Once under construction, the project manager was responsive to my questions and the quality control rep was very thorough in her explanation of all the features of my new home. Overall, my experience was excellent.

Our overall home purchase experience with Shea Homes Encanterra at Queen Creek was excellent! Amber did an outstanding job from the beginning of our engagement with Encanterra Queen Creek, during the process, all the way to our escrow closing. The Design Team did a very thorough job of presenting the options for our home. Our Project Manager, Antonio, did a professional and thorough explanation during our construction progress visits. The escrow closing team was thorough, timely, and a great no-surprises experience. We closed on time. There were several minor maintenance issues with our home, but Matt has been extremely responsive. The issues were addressed right away without any problems. Overall, a wonderful experience! You are in good hands with Shea Homes Encanterra! ... More

Solid well built house. With options we selected, love the finish out. Melba (sales) and Mike (project manager) have been very helpful and responsive. We've been in 2 months and looks all warranty issues are being addressed promptly. My only complaint is the price you charge for some of the upgrades, Example - we were quoted $2,300 to put in an EV outlet. I have a quote for $400 by a 3rd party electrician. Another example - we paid $7,000 for back yard landscaping Ended up with a few rocks, drip irrigation, and a half dozen small plants scattered around haphazardly. That's a joke. Now paying an additional fee to have the whole thing redone. Please tell future customers to just do it on their own and get something of value for 7K instead of the garbage Shea put in the ground. ... More

We had a great team throughout the process. Our home is beautiful and we love it!

It has been over 30 years since I have purchased a new home and I was very impressed with the customer service throughout the process.; from the sales representative, Charmaine, to the Shea finance group. Everyone was so responsive to my inquiries; regardless how silly some of my questions may have been. I couldn't have asked for a better experience.

Was a very good experience

The move-in was the best we've had (moved into three new homes prior to this one). Attention to detail was excellent. Once we moved in, there were some issues with the A/C, the hood cover over the stove, and the Wi-Fi. However, items like that are to be expected to some extent with a new build, and they were fixed quickly and well.

The quality and workmanship is outstanding. my only complaint is the cabinets. The kitchen cabinets aren't deep enough to the wall., not what we'er used to. the bathroom cabinets aren't deep enough to the wall and the bath cabinet drawers aren't deep enough vertically. I could stand my Gillette foamy can upright in the drawer at her former house I can't here I have to lay it down. I tried to install a metal rack in the cabinet to solve that problem but the rack wouldn't fit. It was too long by about an inch and a half so I'll be returning the rack to the store. The house overall is well built and they have paid attention to detail. ... More

The gentleman that does the home warranty visits is the best!

I looked at several Triolgy Valor homes and fell in love with the Sojourn model with the large RV garage. I chose Trilogy for the 55 and over community and activities it offered for a healthier life style. And so far I have not been disappointed! The buying process was fairly easy as lots of brochures and personnel were available to ask questions.

Great build quality. Responsive management. Excellent warranty program

This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

We are genuinly excited about the quality and high level tech in our new home. Everything turned out great. We would like to see a little better response time on some of the items we need taken care of still. Overall happy with Shea

We were very pleased with the entire process with Shea Homes from initial site selection through to closing. Shea homes is a top notch builder.

This is our first Shea home and we are very happy with the experience. Starting with Michael in Sales, our field managers Will and Alexis were all engaged and ensured we have a smooth build and move-in experience. We are pleased with the quality and workmanship of our home and extremely happy with the warranty support offered by Rob.

Great people to work with throughout the process. We are enjoying our new home.

It has been a wonderful experience. Working with Tammy was great. In addition, Dan, the warranty specialist, has been great as well.

Great attention to detail, any issues resolved quickly