Shea Homes-Trilogy Reviews

The quality and workmanship is outstanding. my only complaint is the cabinets. The kitchen cabinets aren't deep enough to the wall., not what we'er used to. the bathroom cabinets aren't deep enough to the wall and the bath cabinet drawers aren't deep enough vertically. I could stand my Gillette foamy can upright in the drawer at her former house I can't here I have to lay it down. I tried to install a metal rack in the cabinet to solve that problem but the rack wouldn't fit. It was too long by about an inch and a half so I'll be returning the rack to the store. The house overall is well built and they have paid attention to detail. ... More

The gentleman that does the home warranty visits is the best!

I looked at several Triolgy Valor homes and fell in love with the Sojourn model with the large RV garage. I chose Trilogy for the 55 and over community and activities it offered for a healthier life style. And so far I have not been disappointed! The buying process was fairly easy as lots of brochures and personnel were available to ask questions.

Great build quality. Responsive management. Excellent warranty program

This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

We are genuinly excited about the quality and high level tech in our new home. Everything turned out great. We would like to see a little better response time on some of the items we need taken care of still. Overall happy with Shea

We were very pleased with the entire process with Shea Homes from initial site selection through to closing. Shea homes is a top notch builder.

This is our first Shea home and we are very happy with the experience. Starting with Michael in Sales, our field managers Will and Alexis were all engaged and ensured we have a smooth build and move-in experience. We are pleased with the quality and workmanship of our home and extremely happy with the warranty support offered by Rob.

Great people to work with throughout the process. We are enjoying our new home.

It has been a wonderful experience. Working with Tammy was great. In addition, Dan, the warranty specialist, has been great as well.

Great attention to detail, any issues resolved quickly

Margie was awesome. Communication during build was best of all the homes we have built

We found our buying experience to be very simple and straightforward, working with Kirstie, our awesome sales advisor who was great to deal with and always very responsive. Also pleased with the walk-through and sign-off process. Couldn't be happier with our purchase,

Open communication via Teams during the process

Susan, Director of the Design Center, helped guide me through the process, doing an exceptional job! Will, the construction supervisor, incorporated many of my personal choices into beautiful finished options.

Very pleased with the process.

From the moment we walked into the sales office every one was great to work with, no pressure just a professional approach and giving us many good reasons to live in Triology. We knew this was the place for us and we are so happy we chose this wonderful community as our forever home.

Very well-informed team that worked with us from the beginning through completion of our designer home. We love the area and ammenities that Lake Frederick has to offer. The warrany team goes above and beyond to make everything right after move-in and 1 month.

I am a firm believer that everything happens when it's supposed to happen. I had looked at this house about 4 or 5 times and was lucky enough to be able to purchase it when my house finally sold.

Our trilogy representative Kim did an excellent work from the beginning through the end. She communicated with us until May 14,2023 and we were surprised that on our closing date she no longer is with trilogy. We were not able to properly convey to her how grateful we were. Wish we could have met her in person that day.

Dan was awesome to work with. He answered all our concerns/questions promptly and was the ultimate professional throughout the buying process.

I was confident from the beginning that I could trust the exceptional people I was dealing with to deliver an exceptional home. Tammy, the community representative, got right back to me at times when I wouldn't have expected an immediate response and the same was true for James, my foreman. Upon closing, the wider scope of people I was introduces to were all so welcoming and helpful. The detailed book that Shea compiled with information about what and how to care for all of the components of my home was equally professionally done and the fact that there are warranty walk throughs for a year after completion shows that they are claiming responsibility for their work and are concerned about your satisfaction. ... More