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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 929 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

929 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

We found our retirement home

  • Rubin C.
  • Verified HomeBuyer
  • September 29, 2020
  • OCALA, FL

We truly enjoy the layout of the floorplan and the smart features of our new home.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

No surprises - they delivered!

  • Jeffrey R.
  • Verified HomeBuyer
  • September 23, 2020
  • San Tan Valley, AZ

Our home is perfect for us in every way. Our community is just as amazing as our home! And the people, from the salesperson, to our field manager, to every single trades person we met, were all professional, communicated well and followed through on every promise. You cannot do better than Shea Homes and Trilogy

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes - Trilogy - Be patient all issues will be corrected in a timely manner.

  • Carey F.
  • Verified HomeBuyer
  • September 22, 2020
  • San Tan Valley, AZ

Be patient all issues will be corrected in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Extremely pleased with my new Trilogy Home!

  • Elaine R.
  • Verified HomeBuyer
  • September 16, 2020
  • OCALA, FL

Moving from a large home was a challenge for me. However, I’m so pleased I made this move! Love the layout of the Monaco model...it’s perfect for me. Yes, I needed to donate a substantial amount of furniture, etc. however it’s been uplifting to organize my life. I also need to mention my Trilogy neighbors are so much fun. Even during the Covid issue, we’ve found ways to socialize safely. The community is active and promotes healthy living that I so enjoy. All the Shea associates from my Sales Broker to Construction Manager to Lawn Crews are a pleasure. The community is visually ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Love our new home!

  • Walter I.
  • Verified HomeBuyer
  • September 15, 2020
  • Santa Maria, CA

The whole process (build to move in) has been outstanding. The Shea staff as well as the builders have provided my wife and I superb customer service and support during the last several months. We are so happy with the quality of the craftsmanship that has gone into the construction of our home. We love the layout of the house, our awesome backyard view, as well as the great neighbors that live around us. Thank you Shea!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Excellent

  • Jeanne A.
  • Verified HomeBuyer
  • September 01, 2020
  • Wickenburg, AZ

Excellent service and response to concerning items/details. Amazing documentation of all items relevant to home home construction, emergency contacts, as well as registering all home appliances. I am happy to to serve as an advocate to new home buyers. Thank you, Jeannie

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Our Project Manager was outstanding. Everyone at Shea has been great.

  • Kenneth K.
  • Verified HomeBuyer
  • July 16, 2025
  • Rio Verde, AZ

Working with Shea was a great experience at every stage of the process. The buying process was straightforward. The Design process seemed like it would be overwhelming, but the professionalism of the staff made it simple. Project Management was exceptional. We loved how Shea kept us engaged throughout the construction process. Truly a first class experience.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Out of state buyers

  • Daniel F.
  • Verified HomeBuyer
  • June 18, 2025
  • OCALA, FL

We are pleased with quality of our home for the price. We like the home layout, the desire to please client with both house walkins before closing and subsequent months after closing. Would buy from this company again

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Trilogy Lake Norman

  • J K.
  • Verified HomeBuyer
  • April 15, 2025
  • Denver, NC

Shea representatives were professional and the community is very attractive. The buying process was straight forward and structured in such a way that the number of decisions was minimized. Once under construction, the project manager was responsive to my questions and the quality control rep was very thorough in her explanation of all the features of my new home. Overall, my experience was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Overall Home Purchase Experience

  • Paul S.
  • Verified HomeBuyer
  • February 24, 2025
  • San Tan Valley, AZ

Our overall home purchase experience with Shea Homes Encanterra at Queen Creek was excellent! Amber did an outstanding job from the beginning of our engagement with Encanterra Queen Creek, during the process, all the way to our escrow closing. The Design Team did a very thorough job of presenting the options for our home. Our Project Manager, Antonio, did a professional and thorough explanation during our construction progress visits. The escrow closing team was thorough, timely, and a great no-surprises experience. We closed on time. There were several minor maintenance issues with our ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great homebuying experience with 1 exception

  • Rick J.
  • Verified HomeBuyer
  • January 28, 2025
  • Las Vegas, NV

Solid well built house. With options we selected, love the finish out. Melba (sales) and Mike (project manager) have been very helpful and responsive. We've been in 2 months and looks all warranty issues are being addressed promptly. My only complaint is the price you charge for some of the upgrades, Example - we were quoted $2,300 to put in an EV outlet. I have a quote for $400 by a 3rd party electrician. Another example - we paid $7,000 for back yard landscaping Ended up with a few rocks, drip irrigation, and a half dozen small plants scattered around haphazardly. That's a joke. ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great experience from start to finish!

  • Elizabeth H.
  • Verified HomeBuyer
  • January 27, 2025
  • Rio Verde, AZ

We had a great team throughout the process. Our home is beautiful and we love it!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great Customer Service!!

  • Kathleen M.
  • Verified HomeBuyer
  • January 04, 2025
  • San Tan Valley, AZ

It has been over 30 years since I have purchased a new home and I was very impressed with the customer service throughout the process.; from the sales representative, Charmaine, to the Shea finance group. Everyone was so responsive to my inquiries; regardless how silly some of my questions may have been. I couldn't have asked for a better experience.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Was a very good experience

  • Lee C.
  • Verified HomeBuyer
  • January 03, 2025
  • Wickenburg, AZ

Was a very good experience

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

The sale experience and updating during the course of construction were particularly excellent.

  • Tom W.
  • Verified HomeBuyer
  • October 10, 2024
  • Wickenburg, AZ

The move-in was the best we've had (moved into three new homes prior to this one). Attention to detail was excellent. Once we moved in, there were some issues with the A/C, the hood cover over the stove, and the Wi-Fi. However, items like that are to be expected to some extent with a new build, and they were fixed quickly and well.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Ken's review

  • Kenneth L.
  • Verified HomeBuyer
  • September 20, 2024
  • Front Royal, VA

The quality and workmanship is outstanding. my only complaint is the cabinets. The kitchen cabinets aren't deep enough to the wall., not what we'er used to. the bathroom cabinets aren't deep enough to the wall and the bath cabinet drawers aren't deep enough vertically. I could stand my Gillette foamy can upright in the drawer at her former house I can't here I have to lay it down. I tried to install a metal rack in the cabinet to solve that problem but the rack wouldn't fit. It was too long by about an inch and a half so I'll be returning the rack to the store. The house overall is well ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Very good

  • Jacquelyn R.
  • Verified HomeBuyer
  • August 02, 2024
  • Rio Verde, AZ

The gentleman that does the home warranty visits is the best!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Happy Homeowner

  • Theresa P.
  • Verified HomeBuyer
  • August 01, 2024
  • Kuna, ID

I looked at several Triolgy Valor homes and fell in love with the Sojourn model with the large RV garage. I chose Trilogy for the 55 and over community and activities it offered for a healthier life style. And so far I have not been disappointed! The buying process was fairly easy as lots of brochures and personnel were available to ask questions.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great Experience

  • Timothy R.
  • Verified HomeBuyer
  • May 23, 2024
  • Rio Verde, AZ

Great build quality. Responsive management. Excellent warranty program

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

The best experience I've had with a builder.

  • Sharon H.
  • Verified HomeBuyer
  • May 08, 2024
  • Rio Verde, AZ

This is the third home I've had built and Shea Homes/Trilogy has, by far, been the best home builder I've worked with. The attention to detail and responsiveness to my questions and concerns has been superb. The quality of workmanship is unsurpassed.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Almost Perfect

  • Sam T.
  • Verified HomeBuyer
  • April 17, 2024
  • Bonney Lake, WA

The whole experience from purchasing, moving in, and responsiveness were outstanding. The house is very expensive for the square footage. But I think Shea Homes could improve in options 1: option for electric stove top 2: water spigots in back of home 3: patio should be wider (Latitude Model) 4: put a light in the pantry 5: a hot water circulating pump should be standard. Current set up wastes too much water in kitchen before one gets hot water

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Amazing floor plan, open space and lots of windows in Great room!

  • Anonymous
  • Verified HomeBuyer
  • April 11, 2024
  • Bonney Lake, WA

Sales Rep Bryanne was great. She was wonderful to work with, very responsive and helped us with a design option change. We sincerely appreciated your company honoring a customer’s request for changes.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

homebuying experience with Shea

  • Kenneth D.
  • Verified HomeBuyer
  • April 03, 2024
  • Rio Verde, AZ

Generally, our experience was very good. We did have a problem with one of our air conditioners however, within a reasonable period of time, it was completely replaced our seller, Laura and warranty Specialist Neal Were in communication with us during the process and saw Us through the problem being resolved.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Excellent Experience with Shea Homes

  • Gordon M.
  • Verified HomeBuyer
  • February 06, 2024
  • Wickenburg, AZ

We were very pleased with the entire process with Shea Homes from initial site selection through to closing. Shea homes is a top notch builder.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Beautiful Shea Home

  • Philip M.
  • Verified HomeBuyer
  • December 22, 2023
  • San Tan Valley, AZ

This is our first Shea home and we are very happy with the experience. Starting with Michael in Sales, our field managers Will and Alexis were all engaged and ensured we have a smooth build and move-in experience. We are pleased with the quality and workmanship of our home and extremely happy with the warranty support offered by Rob.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5