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Shea Homes-Trilogy Reviews

What Homeowners Have to Say About Shea Homes-Trilogy.

Shea Homes-Trilogy has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Shea Homes-Trilogy 899 homeowner reviews to learn why they are the right team to build your new home.

Shea Homes-Trilogy

has 4.2 out of 5 stars in All Areas

899 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

Good experience overall

  • Gary G.
  • Verified HomeBuyer
  • July 08, 2023
  • Front Royal, VA

Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

New build

  • Anonymous
  • Verified HomeBuyer
  • June 21, 2023
  • San Tan Valley, AZ

Overall a great experience. The team was generally responsive and accommodating. One of the trades cost us an additional $2K because of a lack of communication, but that's a trade, not Shea directly. If we were to build another home from scratch again, I would use Shea as we feel the build quality and materials used are very good.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great home in a great location with great customer service!

  • Frank M.
  • Verified HomeBuyer
  • May 31, 2023
  • Nipomo, CA

Very thankful to have found our new home at Trilogy Monarch Dunes. The whole process went by without a hitch. Everyone was a pleasure to work with.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Excellent Service from Salesperson and Warranty Department

  • Rudy C.
  • Verified HomeBuyer
  • May 09, 2023
  • Las Vegas, NV

The entire buying experience was easy and everything was explained in detail. The home is beautiful and the smart home features are extremely helpful.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Trilogy Lake Norman

  • J.R M.
  • Verified HomeBuyer
  • March 22, 2023
  • Denver, NC

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Retirement Home!

  • Charlie B.
  • Verified HomeBuyer
  • February 23, 2023
  • Las Vegas, NV

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

We felt good about deciding to move. That hasn’t been our intention when we started out.

  • Peter Marquis S.
  • Verified HomeBuyer
  • February 18, 2023
  • Brentwood, CA

Shea and everyone we encountered in the organization made an effort to make us feel important and listened to.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Dave Clark

  • David C.
  • Verified HomeBuyer
  • February 07, 2023
  • Bonney Lake, WA

Brent Twadle was wonderful. He went above and beyond.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Field manager, warranty specialist, designer, sales dept

  • Missy S.
  • Verified HomeBuyer
  • February 07, 2023
  • San Tan Valley, AZ

Every person in every position throughout the process have been soo helpful and very friendly. We have created friends thru this process!! They are very responsive!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

This is supposed to be optional

  • Mohsen O.
  • Verified HomeBuyer
  • February 03, 2023
  • OCALA, FL

People involved were friendly and professional.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Great sales experience

  • Beverly N.
  • Verified HomeBuyer
  • February 01, 2023
  • Denver, NC

I recently purchased a spec home, and I’m loving it! My sales person was amazing as was my Shea mortgage contact. Would definitely purchase another home from Shea!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

the design studio experience was exceptional.

  • Joel C.
  • Verified HomeBuyer
  • January 27, 2023
  • San Tan Valley, AZ

The sales representative (Mike) and construction supervisor (Alexis) where excellent at keeping us informed during the construction of the house.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Helpful and informative staff from start to finish

  • Joseph P.
  • Verified HomeBuyer
  • December 22, 2022
  • OCALA, FL

From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

A brand new home!

  • Suzanne F.
  • Verified HomeBuyer
  • November 30, 2022
  • San Tan Valley, AZ

Going through the “lottery” experience was quite new, exciting, even though it took 3 tries. I almost dropped out of the running. But now I’m in a lovely home just right for me. I trusted Trilogy since I chose a home that didn’t have a model available to walk through. My mortgage company worked well with Trilogy. Only comment the upgraded “Shea” shower could be more solid and outside the air conditioning unit of my neighbor is right out my patio door. However I do love all my upgrades.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great experience with new home purchase

  • Wendy D.
  • Verified HomeBuyer
  • November 24, 2022
  • Front Royal, VA

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great community and love our house.

  • Iain B.
  • Verified HomeBuyer
  • November 17, 2022
  • Indio, CA

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Verde River Shea Homes

  • Anonymous
  • Verified HomeBuyer
  • October 21, 2022
  • Rio Verde, AZ

Sales staff outstanding. Communications great. process they use for sub trades is great. Very ridgit with trades where by no changes can be made once customer has signed off on plans. should have some flexibility. extreme focus on quality whereby no issues to fix post closing. we would buy again from Shea

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great New Home Buying experience

  • Greg D.
  • Verified HomeBuyer
  • October 19, 2022
  • Denver, NC

The entire experience exceeded our expectations. From the sales representative to the construction manager, to the warranty team. Everyone was professional and responsive to our needs. Keep up the good work!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Owner

  • Marla P.
  • Verified HomeBuyer
  • October 13, 2022
  • Indio, CA

This is my second home I’ve bought from Shea. Overall good experience each time. I trust that all my minor issues will be resolved in a timely and professional manner.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Update on our new Resort Collection home

  • Don K.
  • Verified HomeBuyer
  • October 13, 2022
  • San Tan Valley, AZ

The Sales staff did an excellent job keeping us updated on the build status. It has been more challenging getting results from the Warranty Department, but the home is very well built.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

SALESREP TED AND ROB CONSTRUCTION WERE EXCELLENT TO WORK WITH

  • Cornelius B.
  • Verified HomeBuyer
  • September 27, 2022
  • Wickenburg, AZ

MAKE SURE YOU UNDERSTAND THAT THE BUILDING PROCESS IS ALWAYS EVOLVING AS IT IS DEPENDENT ON MANY FACTORS OVER WHICH THE BUILDER DOES NOT HAVE CONTROL I.E WEATHER, SUPPLIES, LABOR FORCE RAW MATERIALS, TRANSPORTATION OF GOODS ETC SO MAKE SURE YOU PLAN FOR CONSTRUCTION DELAYS FROM ORIGINAL DATE

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Always great support

  • Edward C.
  • Verified HomeBuyer
  • July 26, 2022
  • San Tan Valley, AZ

Regardless of the issue or where we were in the process, we always had great support and our issues were resolved quickly.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Everything was fine

  • Norman K.
  • Verified HomeBuyer
  • July 12, 2022
  • Indio, CA

Other than having to complete too many surveys on my experience, everything was fine.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

New owner Tehaleh WA

  • Robyn M.
  • Verified HomeBuyer
  • July 12, 2022
  • Bonney Lake, WA

This was our first experience having a home built for us. The process went surprisedly smooth with just a few minor adjustments. We can’t say enough about the Shea Team….Steve (Sales) who kept us in the loop and made the perfect Lot suggestion. Chris (Build Supervisor) answered all our questions and ensured every detail was handled. Jodie (Warranty Specialist) for being so thorough and timely with the warranty work. Most of all, the whole Shea team was friendly, approachable and made this ‘Big Step’ a little less scary! We love our beautiful home and Tehaleh is gorgeous!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Shea Homes-Trilogy - I am extremely pleased with my purchase of a Shea home in Trilogy

  • Ronald N.
  • Verified HomeBuyer
  • June 21, 2022
  • Rio Verde, AZ

I am extremely pleased with my purchase of a Shea home in Trilogy Verde River. The purchase experience with sales rep (Liz) was excellent - she found a more desirable lot during the purchase; the design center representative (Janelle) was meticulous in specifying all the many selections; the mortgage rep (Spencer) was continuously on top of the transaction; the warranty rep (Steve) was -is- quickly responding to any request I may have. Thank you, Shea Homes!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5