Shea Homes-Trilogy Reviews

From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.

Going through the “lottery” experience was quite new, exciting, even though it took 3 tries. I almost dropped out of the running. But now I’m in a lovely home just right for me. I trusted Trilogy since I chose a home that didn’t have a model available to walk through. My mortgage company worked well with Trilogy. Only comment the upgraded “Shea” shower could be more solid and outside the air conditioning unit of my neighbor is right out my patio door. However I do love all my upgrades.

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

Sales staff outstanding. Communications great. process they use for sub trades is great. Very ridgit with trades where by no changes can be made once customer has signed off on plans. should have some flexibility. extreme focus on quality whereby no issues to fix post closing. we would buy again from Shea

The entire experience exceeded our expectations. From the sales representative to the construction manager, to the warranty team. Everyone was professional and responsive to our needs. Keep up the good work!

This is my second home I’ve bought from Shea. Overall good experience each time. I trust that all my minor issues will be resolved in a timely and professional manner.

The Sales staff did an excellent job keeping us updated on the build status. It has been more challenging getting results from the Warranty Department, but the home is very well built.

MAKE SURE YOU UNDERSTAND THAT THE BUILDING PROCESS IS ALWAYS EVOLVING AS IT IS DEPENDENT ON MANY FACTORS OVER WHICH THE BUILDER DOES NOT HAVE CONTROL I.E WEATHER, SUPPLIES, LABOR FORCE RAW MATERIALS, TRANSPORTATION OF GOODS ETC SO MAKE SURE YOU PLAN FOR CONSTRUCTION DELAYS FROM ORIGINAL DATE

Regardless of the issue or where we were in the process, we always had great support and our issues were resolved quickly.

Other than having to complete too many surveys on my experience, everything was fine.

This was our first experience having a home built for us. The process went surprisedly smooth with just a few minor adjustments. We can’t say enough about the Shea Team….Steve (Sales) who kept us in the loop and made the perfect Lot suggestion. Chris (Build Supervisor) answered all our questions and ensured every detail was handled. Jodie (Warranty Specialist) for being so thorough and timely with the warranty work. Most of all, the whole Shea team was friendly, approachable and made this ‘Big Step’ a little less scary! We love our beautiful home and Tehaleh is gorgeous!

I am extremely pleased with my purchase of a Shea home in Trilogy Verde River. The purchase experience with sales rep (Liz) was excellent - she found a more desirable lot during the purchase; the design center representative (Janelle) was meticulous in specifying all the many selections; the mortgage rep (Spencer) was continuously on top of the transaction; the warranty rep (Steve) was -is- quickly responding to any request I may have. Thank you, Shea Homes!

very pleased with home; wonderful floorplan

Due to supply issues, we were only given one week notice to close. We were ready. That is one thing I would recommend is to have all your paperwork to mortgage company if you are financing, as soon as possible and don’t wait till last minute. Closing went very quickly and efficiently. The mortgage company always wants some type of paperwork last minute. Sometimes it’s duplicates of paperwork we already gave them. That’s pretty normal. Shea Mortgage was very good and would use again if ever needed.

I have been so impressed with Shea homes in our buying experience at Trilogy at the Polo Club. Quality has been excellent Their customer service has been exceptional. Very responsive.

Roy and Mike have been terrific in the building process. Colleen was fantastic to work with through the sales process. Denise is the design studio made our selection of upgrades easier than expected. Katie the sales manager was always available if needed. The finished product has met our expectations. There were a number of small issues that Mike in warranty has taken care of. They handled supply chain issues the best they could and eventually all appliances arrived.

Builder does goes the extra mile to create an excellent home. It's the hidden features that go unnoticed that make the difference between this builder and it's competitors.

Very good bang for the buck. Not perfect but they try really hard to get things right. Our home is beautifully designed and built to a high standard. We could not be happier.

The overall process great.I did the designing of the interior along with the color scheme via zoom and the rest is history.A beautiful end product.

The respect the patients the kindness and the importance of putting you first at signing very impressive

Despite the challenges of 2021 due to Covid and supply chain shortages/delays, Shea kept our move in date and performed amazingly well overall-thank you!

From purchase to move-in and beyond, Shea Homes is there for you! To tour the community with a current resident, prior to viewing model homes is a genius idea and experience. We knew very quickly that this is the place to retire in beautiful Wickenburg Ranch! Our salesperson explained the purchase process, very transparent and applied no pressure. We were kept abreast of building process and since moving in, our Customer Service Rep is absolutely wonderful-very caring and responsive to solve any issues, of which there were very few.

Any mistakes that were made Shea Homes responded quickly and honestly! Joe was upfront about everything. He backed his word! I would recommend Shea Homes to others!

I have bought several new homes in my lifetime. Shea rates as among the most honest and responsive of builders. Very satisfied customer.