Shea Homes-Trilogy Reviews

Really enjoy living in this community. Beautiful homes. Good construction. Any issues are quickly resolved after addressed.

Overall a great experience. The team was generally responsive and accommodating. One of the trades cost us an additional $2K because of a lack of communication, but that's a trade, not Shea directly. If we were to build another home from scratch again, I would use Shea as we feel the build quality and materials used are very good.

Very thankful to have found our new home at Trilogy Monarch Dunes. The whole process went by without a hitch. Everyone was a pleasure to work with.

The entire buying experience was easy and everything was explained in detail. The home is beautiful and the smart home features are extremely helpful.

The experience of building at Trilogy has far exceeded my my expectations. Projected build times were accurate and the Build Manager (Brad) is very responsive and always looks for a solution vs just telling me “no” on requests. I’d recommend (and have) a Trilogy Lake Norman build to anyone looking for a great place to retire/live.

So far this has been a great experience especially knowing we do not live in the area. The team at Sunstone has taken care of our concerns and continue to work on correcting any quality of finish concerns we have had, so far the team at Sunstone Trilogy has been awesome.

Shea and everyone we encountered in the organization made an effort to make us feel important and listened to.

Brent Twadle was wonderful. He went above and beyond.

Every person in every position throughout the process have been soo helpful and very friendly. We have created friends thru this process!! They are very responsive!

People involved were friendly and professional.

I recently purchased a spec home, and I’m loving it! My sales person was amazing as was my Shea mortgage contact. Would definitely purchase another home from Shea!

The sales representative (Mike) and construction supervisor (Alexis) where excellent at keeping us informed during the construction of the house.

From to moment we met with the sales staff we had a great experience. Tammy was very helpful. The builder kept us updated on the progress and Dan is extremely helpful when an issue comes up after the build is complete.

Going through the “lottery” experience was quite new, exciting, even though it took 3 tries. I almost dropped out of the running. But now I’m in a lovely home just right for me. I trusted Trilogy since I chose a home that didn’t have a model available to walk through. My mortgage company worked well with Trilogy. Only comment the upgraded “Shea” shower could be more solid and outside the air conditioning unit of my neighbor is right out my patio door. However I do love all my upgrades.

Great experience! Care and timely responsiveness from Frank in sales, Troy,and Laura ( building and warranty specialist. )

Purchase experience was great with wonderful sales staff. Final inspection revealed the tiniest items needing adjustments and they were fixed immediately. Turn-over at possession was a great experience and all our needs had been anticipated. Orientation on the home’s many features was thorough. After-sale care has been proactive and very responsive and we have received several phone calls to ask how things are and if we need anything. We are very pleased with our home and love the community.

Sales staff outstanding. Communications great. process they use for sub trades is great. Very ridgit with trades where by no changes can be made once customer has signed off on plans. should have some flexibility. extreme focus on quality whereby no issues to fix post closing. we would buy again from Shea

The entire experience exceeded our expectations. From the sales representative to the construction manager, to the warranty team. Everyone was professional and responsive to our needs. Keep up the good work!

This is my second home I’ve bought from Shea. Overall good experience each time. I trust that all my minor issues will be resolved in a timely and professional manner.

The Sales staff did an excellent job keeping us updated on the build status. It has been more challenging getting results from the Warranty Department, but the home is very well built.

MAKE SURE YOU UNDERSTAND THAT THE BUILDING PROCESS IS ALWAYS EVOLVING AS IT IS DEPENDENT ON MANY FACTORS OVER WHICH THE BUILDER DOES NOT HAVE CONTROL I.E WEATHER, SUPPLIES, LABOR FORCE RAW MATERIALS, TRANSPORTATION OF GOODS ETC SO MAKE SURE YOU PLAN FOR CONSTRUCTION DELAYS FROM ORIGINAL DATE

Regardless of the issue or where we were in the process, we always had great support and our issues were resolved quickly.

Other than having to complete too many surveys on my experience, everything was fine.

This was our first experience having a home built for us. The process went surprisedly smooth with just a few minor adjustments. We can’t say enough about the Shea Team….Steve (Sales) who kept us in the loop and made the perfect Lot suggestion. Chris (Build Supervisor) answered all our questions and ensured every detail was handled. Jodie (Warranty Specialist) for being so thorough and timely with the warranty work. Most of all, the whole Shea team was friendly, approachable and made this ‘Big Step’ a little less scary! We love our beautiful home and Tehaleh is gorgeous!

I am extremely pleased with my purchase of a Shea home in Trilogy Verde River. The purchase experience with sales rep (Liz) was excellent - she found a more desirable lot during the purchase; the design center representative (Janelle) was meticulous in specifying all the many selections; the mortgage rep (Spencer) was continuously on top of the transaction; the warranty rep (Steve) was -is- quickly responding to any request I may have. Thank you, Shea Homes!